What people are saying... What people are saying... Back to profile
Very easy to work with and really helped me with getting the best possible rate.
Joshua T. - Windsor, CT | Apr 2022
Excellent communication, everyone on the team kept me informed thruout the entire mortgage process.
Erika K. - Lebanon, CT | Apr 2022
Justin's team did a great job Quick and extremely responsive
Sebastian S. - Berlin, CT | Feb 2022
Justin was always ready to crunch the numbers for every scenario which helped us feel very comfortable with the process. Fast and easy to work with.
Jennifer W. - East Hampton, CT | Dec 2021
Everything was seamless, the team (especially Justin) - was available to us at any time of day during this very stressful yet exciting time. So much was dependent on the quickness and responsiveness of Justin and his team - there were offers coming in on the house and we needed to be ready very quickly with the loan and the paperwork. Not only do I feel that we got a great rate - the experience overall was so helpful. Justin is very knowledgeable in his domain - that’s a given. But I can’t stress enough how much his availability and the overall process / experience with the digital signing, the email and text notifications to keep us informed, the availability of the team (specifically Justin) at any point of day….made all the difference in the world to help us through a pretty stressful time.
Yelena D. - Rocky Hill, CT | Dec 2021
Justin and team did a great job and answered all my questions quickly!
John V. - Manchester, CT | Dec 2021
Easy to work with, responsive, kind
Kerry S. - Old Saybrook, CT | Nov 2021
Great service, speed and attention to detail
Jennifer D. - South Windsor, CT | Nov 2021
Justin Vicino was great to work with, rates were competitive, and everything in the process was very transparent.
John S. - Bloomfield, CT | Nov 2021
Great customer service, online experience, personal touch.
Alexander M. - Bridgeport, CT | Sep 2021
From start to finish the experience was smooth, efficient, and generally pleasant.
Richard R. - Middletown, CT | Nov 2021
We are giving Guaranteed Rate the highest 10 Rating since my wife and I were extremely pleased by the entire experience at this office, and by the professional and courteous behavior of all those who handled our mortgage loan. My experience began with a prompt call back from Justin Vicino who was recommended by our realtor, Lisa Gordon. Justin always answered any questions I had promptly throughout the process. It appears he has built a great culture around the office since I got timely and courteous support from all the members of mortgage team. We want to give our grateful thanks to Justin and the entire support staff including Amber Johnson, Toni Mase, Nicole Marinone and others, where each had a role to play to give us a seamless and stress-free mortgage loan experience. We will be recommending this office to all our friends.
M U. - East Hartford, CT | Jul 2021
Great Servce, Justin's communication is awesome
Jeffrey R. - Vernon, CT | Jul 2021
They were excellent every step of the way
Tammy C. - Marlborough, CT | Jun 2021
Everything was quick and easy from start to finish. Online uploads and signatures made the process quick and convenient.
Mark L. - Rocky Hill, CT | Jun 2021
Excellent service throughout the process
Kathy D. - North Haven, CT | Jun 2021
Very fast and responsive on getting our loan approved
Heather W. - Tolland, CT | May 2021
Working with Justin at Guaranteed Rate was great for us. As first time home buyers, he made the process very simple and straight forward, kept an open line of communication and helped explain things in simple terms for us.
Robert M. - Ellington, CT | May 2021
The team is very informative, helpful, and quick throughout the house purchasing process
Jorge C. - Glastonbury, CT | Apr 2021
They were excellent to work with and very helpful
Hollyann V. | Mar 2021
Made my mortgage process very painless and simple. Justin was amazing at advising me and truly giving me the right advice.
Elizabeth D. - East Windsor, CT | Apr 2021
The process was so simple and every person we interacted with was knowledgeable and made the process painless.
Peter J. | Mar 2021
great service and easy process
Steven H. - Cromwell, CT | Apr 2021
Quick paperwork and online process
William S. | Mar 2021
Justin explained everything to me upfront and was extremely knowledgeable
David F. | Mar 2021
Justin Vicino and his team were superb from start to finish.
John M. | Mar 2021
Justin Vicino and his team are very detailed, communicative and willing to adapt to the customer''s needs. There was nothing that I asked for that I did not receive.
Seth S. | Mar 2021
good rate, good service, good people this is second deal willing to go for third if need in future
Anilkumar T. | Mar 2021
Amazing help from Justin and his Staff. They walked me through every step and made sure I knew everything happening.
Matthew S. | Mar 2021
We had a fantastic experience. Justin and his team are fast, knowledgeable and provided fantastic guidance throughout the process.
Daria T. | Feb 2021
The whole process was simple and quick.
Kelly C. | Feb 2021
Have used Guaranteed Rate before with good results. Had another good experience.
Gary B. | Jan 2021
Excellent service and very responsive
Mark G. | Feb 2021
Justin and his team are excellent. They are great at communicating and keeping documents moving.
Eric J. | Aug 2020
Everything went very smooth and easy from start to finish.
Keith B. | Jan 2021
Mortgage was approved quickly.
Bin Z. | Aug 2020
They understand the process well and are easy to work with.
Jeremy S. | Jan 2021
Justin and his team were phenomenal
Jarred C. | Aug 2020
process was easy, service was fast and efficient
Constance R. | Jan 2021
Everyone was super nice, timely, and friendly, especially Justin Vicino. He took the time to explain everything to me and was super helpful!
Crystal S. | Aug 2020
We were given a great rate and everyone let us know what we needed to do throughout the process.
Jason M. | Oct 2020
Excellent professional service
Shauna H. | Nov 2020
They made everything very simple and easy
Alicia H. | Dec 2020
Justin and his team make the process so easy and fast !!! They explain everything to you and share with you your options so you can make the best decision for your situation!
Angela H. | Jan 2021
Overall everything went well.
John D. | Jul 2020
Because they have been very helpful throughout the entire process.
Kara S. | Aug 2020
Knowledge and professional staff
Darryl S. | Oct 2020
Extremely helpful and attentive to every need regardless of day or time!
Luke D. | Nov 2020
Excellent customer service and follow through
Jeffrey A. | Dec 2020
Working with Justin and his team was a quick and easy process. He walked me through the process and was always available to answer any questions.
Dylan N. | Jan 2021
My home buying process went smoothly and quickly once I chose a house. Also the online features were very convenient.
George L. | Jul 2020
Justin did a great job helping us through the process.
Xiaoran L. | Jul 2020
Customer service was excellent.
Melissa B. | Jul 2020
The team I worked did a great job in a short timeline
Michael K. | Jul 2020
Justin and team were fantastic. Responsive and knowledgeable.
Sean F. | Jul 2020
They were wonderful and were right there to answer any questions
Barbara C. | Jul 2020
It's very comfortable and easy working with Guaranteed Rate
Alexis C. | Jul 2020
Very helpful and responsive
Matthew S. | Jun 2020
My overall experience with Guaranteed Rate was a positive one! My loan officer, Justin Vicino was thorough, provided great availability, was well versed in his profession/skill set, spent quality time to answer all of my inquiries, and provided me a loan I am satisfied with!
Sarah L. | May 2020
The customer service is excellent. They always follow back and answer your question through the process.
Ervin Q. | May 2020
Justin Vicino specifically was AMAZING to work with. We have already referred two friends to Justin.
Matthew C. | May 2020
This was our second time working with Justin for our mortgage. He explains things thoroughly, is easy to get in contact with and an expert in his field.
Laura G. | May 2020
People that I worked with at Guaranteed Rate are the reason for such a high rating.
Sean K. | May 2020
Justin and his team are awesome! They make the process very easy.
Julian K. | May 2020
Great experience. Justin Vicino was extremely helpful
Lisa K. | May 2020
The company provided timely and detailed responses.
Daniel G. | Apr 2020
Because they got me the loan..
Paul S. | Feb 2020
Excellent service, very good interest rate, user friendly online submission tools, quick appraisal, underwriting approval and closing turnaround time.
Walter K. | Dec 2019
Everything went super smoothly and very hassle free
Katherine K. | Dec 2019
Justin Vicino and his team were amazing
Seth S. | Dec 2019
Very informative and understanding. Love that we handled all of it through emails and text and the app was great
Paul M. | Dec 2019
Our agent Justin Vicino was outstanding.
Paul S. | Dec 2019
Very informative and understanding. Love that we handled all of it through emails and text and the app was great.
Paul M. | Dec 2019
Good team.good service
Dharmveer S. | Nov 2019
So quick and thorough
Scott J. | Oct 2019
This was the smoothest and most efficient loan process that I have experienced across over 10 different loan transactions.
Thomas J. | Sep 2019
Great service, good rates
Nicholas V. | Sep 2019
Justin was very responsive and knowledgeable! He made the process so much easier for us. We really appreciate his help!
Weijun M. | Aug 2019
This process was fast and easy. Everyone one was helpful and up front.
Mark S. | Aug 2019
Justin did a great job. Super helpful and responsive!
Austin R. | July 2019
Justin Vicino really helped me through this process of buying my own home for the first time. He was extremely accommodating in helping me get all the paper work needed to be complete in a timely manner. Nothing but good things to say about him and his team.
Thomas G. | July 2019
Web site made managing paper work easier. Loan officer friendly, knowledgeable, communicated well with me throughout process and was able to offer additional assistance/ help along the way.
James M. | July 2019
This was my first time applying solo for a loan. Guaranteed Rate was fabulous in that they answered all my questions and took the time to explain the process. They were also easily accessible and got back to me right away. It was a smooth and stress free process.
Jill F. | June 2019
Justin and his team made the home loan processes a pleasure and very simple. I would highly recommend them. Always responsive to phone calls and a-mail. What a great team they have!!!!
Nicholas S. | April 2019
More clarity in one email all the colleagues at guarantee rate and their role as there are many moving parts.
Sean D. | March 2019
Justin Vicino and his team were phenomenal. They were responsive, quick, and supportive. Made a stressful time very pleasant. I would recommend them to anyone.
John B. | February 2019
From the moment I spoke to the loan officer I felt confident I would be approved for the loan. He asked for a small list of requirement and in 3 weeks I closed on my house. Justin vicino is as professional as you can be. Thank you very much guaranteed rate.
Antonio T. | February 2019
Justin was very helpful, with my build completion being delayed he advised that I unlock my rate. This saved me .25% as well as points.
Christopher M. | January 2019
Justin Vicino and his team were great!!! He was available any time (including weekends) to answer any and all questions that we had. As our loan was for new construction, he was more than willing to work us over the lengthy process of having our house built and ready to close. We have obtained loans from other lenders in the past and working with Justin was a breath of fresh air. I would recommend him and his team to anyone looking to obtain a mortgage.
Dylan N. | February 2019
We were extremely happy with our experience! Justin Vicino went above and beyond our expectations from a mortgage loan officer. We had a very intricate situation to achieve our goal that at times seemed impossible, but Justin and his team made it possible for us and now we are on our way to a better financial future. Thank you guaranteed rate and thanks especially to Justin for his outstanding work and commitment to make this happen for us!!!
Al S. | November 2018
Justin was great and made the process very easy and stress-free. I couldn’t be more happy with the choice I made and how easy everything went.
David C. | November 2018
What a great experience!!! Made the mortgage process easy and painless. I would recommend guaranteed rate and Justin to anyone.
Edward M. | October 2018
I’m a second time customer, wouldn’t go with anyone else. Justin worked with me every step of the way. Great communication, quick to close. I would definitely use them again.
Diana G., October 2018
Justin was recommended to me from my real estate person. Justin is extremely professional, knows his job, is very in touch with technology and electronic signature software and very easy and pleasant to work with. Justin answers his phone always even during off hours and weekends. A real pleasurable experience... take care of him, he is a very valuable asset to your company!
Frank L., October 2018
My Loan officer and his team made my experience very easy and stress free Thanks Again
Frank L., September 2018
Justin Vicino did a phenomenal job. Both he and everyone on his team kept me updated on almost a daily basis. At no point during the process did I ever question where we stood with the loan or what the process was. I am a control freak and without someone like Justin, I never would have been able to be this comfortable with the process. If there were more Justins in the world, it would be a better place. Thank you for making a stressful process easier than I ever could have imagined.
Seth S. - August | 2018
We worked with Justin through one failed purchase and one successful home purchase. He was nothing short of amazing. He always kept us in the loop and was able to turn everything around in a very short time frame for us. With Justin's constant updates and his hard work on our behalf, I never felt like we were in the dark or needed more information. Truly excellent.
Seth S. - August | 2018
Justin and his team were wonderful. He showed up to my closing which was an extreme personal touch in such a technologically driven world. I would recommend Guaranteed Rate to any of my clients, friends, or family without hesitation.
Jenilee W.
Justin and his team - Robin and Amy are the best. I found the process to be fast, easy and efficient. I would recommend you to friends and family. My husband and I look forward to working with his team again on future investments.
Angela and Charlie H.
Justin Vicino and his team provided great customer service. Response time was fantastic and the process could not have gone any smoother. I am extremely satisfied with the whole process. Thanks for making the purchase of our new home a pleasant experience.
Melissa L.
Justin and his team walked us through the entire process. Promised a quick close and delivered, exceeding all of our expectations. Thanks!
Paul S. Glastonbury CT
It was such an easy and fast experience. I am so glad I was referred to Guaranteed Rate by a friend and have already given out your contact information to family/friends considering refinancing. Thanks for such and easy process!
Kerry S. - Refinance
Justin and the entire loan team provided excellent service. The loan process was simple to complete and the team was there every step of the way to answer all our questions. I would definitely recommend guaranteed rate to my friends and family. Thank you Justin, Robin and Amy for taking a process which is usually complicated and stressful and making it simple and easy to complete. We couldn't have asked for a nicer group of people to help us through our loan process. Thanks again for everything!
Linda M. – 2016 Purchase in Vernon CT
Justin Vicino was amazing. I had to switched from Quicken Loans three quarters of the way through the process and Justin went above and beyond to get my loan application processed quickly. He and his team were able to do in two weeks what Quicken couldn't do in a month and a half! Without Guaranteed Rate I would probably still be waiting to close on my new home.
- Heather R., Enfield CT
Justin Vicino was amazing. I had to switched from Quicken Loans three quarters of the way through the process and Justin went above and beyond to get my loan application processed quickly. He and his team were able to do in two weeks what Quicken couldn't do in a month and a half! Without Guaranteed Rate I would probably still be waiting to close on my new home.
- Heather R., Enfield CT
Justin and his team made this whole experience enjoyable. Everything went smoothly and without questions. Thank you so much!!!
Kathleen L.
Justin and his team exceeded my expectations for refinancing. I have been hesitant to do it in the past because of the time and effort involved. This was incredibly easy to do. Justin handled everything and even called my insurance company himself when we moved the closing date up for me. Would definitely recommend Guaranteed Rate for new mortgages or refinances.
Anna C.
I have already recommended to a friend. The on-line process is terrific.
Kevin H.
Justin and his team were awesome, they rocked it out hard to get us into our house as quickly as possible. We can't thank them enough !! It was SOOO easy doing everything online, I loved that !! Really I couldn't have had an easier process to go through. Thank you!!
David Mark M.
Justin and his staff are extremely knowledgeable and personable. He was always available to answer questions, whether it be via email, phone call, or text day, night or weekend, As a first time home buyer he properly prepared me and broke everything down for me within this process. He is very professional and friendly. I would highly recommend him Justin and his staff to any friend or family member.
Steven A.
Justin and his team made the whole experience easy and informative. I had heard stories from others about how nerve racking the process of buying a house was and so I was a little nervous coming into it. He blew me away. He was always available with a quick text, email or call and was always ready to explain the fine details, no matter how many times we asked him to explain it. I would highly recommend you guys again. Thanks for everything!
Ryan and Jenna M. - South Windsor
Guaranteed Rate was able to make our dream of home ownership a reality, when other lenders would not. Our loan officer, Justin Vicino, was THE BEST. We have already recommended him to friends who are getting into the market soon.
David and Christina L. - South Windsor
Had a wonderful experience. Justin and his team were helpful, and very professional. It was a pleasure working with them!
Gary K. -Colchester, CT | MAR 2016
Justin is extremely knowledgeable and is very competitive. I will continue to use him for my mortgage and refinancing needs. Before going to somebody else or before finalizing with somebody else give him a call. He could save you some money and a great deal of time.
Mike M., East Hampton CT
Justin was an absolute pleasure to work with! He is highly efficient and responsive. He and his team went above and beyond to make sure this home purchase was able to go through, even when we ran into multiple difficulties along the way. We would not have been able to close on our dream home without the help of him and his wonderful team! I highly recommend him if you are looking for a fast, responsive, efficient lender!
Nadhira V, Coventry CT
Justin guided me through the entire re-finance process and the on-line application process and document transmittal was simple and efficient. He responded to my e-mails quickly and with clarity and was there to answer my phone calls if I needed to speak with him. I have purchased and refinanced several properties in my time, and this was the easiest by far.
John B., Coventry CT
My husband and I just recently purchased a new home and I found Justin and his team to be extremely easy to work with. We were looking for a house for over a year. He was very responsive with a few last minute mortgage approval letters as we were looking. He is also able to break down the finances in terms that are easily understandable. When we final bought a house, his team was very responsive during the approval process. Every day I had an update from them, letting me know where my loan stood and if they were waiting for anything from me to get the final approval.
Bridget B. Rocky Hill CT
Almost 100% of the forms & documents were online & e-signature capable & our documents were provided online as well (which are features that I appreciated for their ability to simplify & streamline the process). In the end, we got a rate that was better than initially estimated, were cleared to close well before our scheduled closing date &, as a result, closed almost 3 weeks ahead of schedule. Would recommend Justin & his team to anyone!
2 of 2 - Nathan W, Colchester CT
It was excellent working with Justin & Guaranteed Rate to get our mortgage for our first home! The process was simple & straightforward, Justin & his team were pro-active in letting us know what was happening & what would come next each step of the way, & always responded quickly to inquiries. We were told upfront that this mortgage process would be easier & more pleasant than "the horror stories you've probably heard from others" & that was exactly what was delivered.
1 of 2 - Nathan W, Colchester CT
Great lender! Bought two houses and used both times. Fantastic follow through and clearly communicates information. Service is second to none! I would use him every time no questions asked!
Chris A., South Windsor, CT
Even when the seller of the house I was buying wanted to move the closing date of the sale up two weeks, Justin and his team were able to comply with this request and made sure to have all the necessary documentation ready on the date needed. I would recommend Justin to anyone looking to buy or refinance a home as he will provide you with the best service around!
2 of 2 - Stephen A., Columbia CT
Justin was incredibly helpful in the process of getting me a home mortgage loan. He was recommended to me by my real estate agent and he lived up to the recommendation. Justin was extremely quick and attentive with all the work that was required. He helped me get the lowest rate possible and made all the documentation simple by making the entire process electronic.
1 of 2 - Stephen A., Columbia CT
Had a wonderful experience. Justin and his team were helpful, and very professional. IT WAS A PLEASURE WORKING WITH THEM.
Gary K.
Working with Justin made the house buying experience largely stress free and simple! Justin and his team were very efficient, always responding in a timely matter (often within minutes) and always notified me of anything I needed to submit. The process was easy with much of the "paperwork" being completed online. I would definitely recommend Justin to future home buyers!
Austin B, Portland CT
I was so shocked that we were able to close on time! Guaranteed Rate went above and beyond to assure that everything that needed to be done was completed in a timely manner. I would highly recommend this company to anyone who is looking for an easy mortgage experience with highly professional individuals!
Nadhira V - Glastonbury, CT | Feb. 2016
Justin was very professional from start to finish. Justin answered all my calls & email in a timely matter. Justin was able to succeed on getting my loan approved, closed and the best part of it all I was able to move in to my beautiful new home before the holidays. I will always highly recommend Justin to everyone.
Maira L. -Tolland CT
Justin was incredibly helpful throughout the entire process!
Patrick K. – Hartford, CT | SEP 2015
I felt working with a highly skilled and efficient team ! It was awesome! Application processing and maintaining supporting documents were made so easy by doing it online. Additionally team thoroughly supported by email communication during the complete process. Justin was like a mentor for the whole process, he is very solid on his knowledge and clarifies doubts with best clarity and provides lot of confidence to customer. Amy was so kind with her words and excellent in follow ups and overall communication. Closing process was so smooth and fast, it hardly took 30-40 minutes.
Aveek B.
I felt I was working with a highly skilled and efficient team! It was awesome! The application processing and supplying supporting documents were made so easy by doing it online. Additionally, Justin’s team thoroughly communicated with me during the entire process. Justin was like a mentor for the whole process, he is very solid on his knowledge and clarifies doubts with best clarity and provides lot of confidence to the customer. Amy was so kind with her words and excellent in follow ups and overall communication. Both the people and the process are so good!
Aveek B- South Windsor CT
Justin was incredibly helpful throughout the entire process!
Patrick K.
Justin Vicino, Aimee Yost and Robin Stegeman were very quick to respond to any questions I had. It was a pleasure working with them.
Mark L.
Everyone at Guaranteed Rate was extremely helpful . They made, buying my first house, a pleasant experience as they communicated and explained everything each step of the way. Justin, Robin, and Aimee (his team) have a vast wealth of knowledge and were very efficient in a way that made the process very easy.
- Artur S. Middletown CT.
Justin, Robin, and Aimee were very helpful, friendly, and reassuring. They helped me to close this loan at the last minute, and made a complicated process as easy and clear as possible.
Lisa B.– Glastonbury, CT | July 2015
Justin, Robin, and Aimee were very helpful, friendly, and reassuring. They helped me to close this loan at the last minute, and made a complicated process as easy and clear as possible.
Lisa B.
Justin Vicino went above and beyond and was so incredibly responsive and helpful throughout this process. I was given his name and he came highly recommended to us, and I'm so happy we made the decision to work with him and Guaranteed Rate! The process was seamless and they helped to take a lot of unnecessary stress away!
-Meghan F. Enfield CT
We purchased a probate sale which closed almost 4 months late due to court hearings but Guaranteed Rate was great! Everyone was always available to answer our questions and always knew what they were talking about. Our Loan Officer Justin was wonderful! We would definitely recommend Guaranteed Rate.
Danielle P- Enfield, CT
Justin and his team were amazing. They were knowledgeable and friendly and answered all the questions I had no matter how small.
Alicia F. Ellington CT
I just wanted to thank you for everything and all your help. We are super happy in our house.
Erica M. - Naugatuck, CT
Thank you so much for the outstanding service you provided to me on financing of mortgage for our first home buying. During entire loan process you kept me informed and made whole experience worry free. I appreciate your patience in answering my questions. I am extremely impressed with your efficient and professional manner in which you handled my request, I certainly won’t hesitate to recommend you to my friends and anyone else I hear who might be shopping around for a mortgage. Thank you so much for your excellent job!
Sudesh P.
Justin was excellent! He was there from the beginning of the process to closing. He was always available for questions and responded to me very quickly. Justin is a true asset your company and he has won my business for life!
Matthew M. -- Rocky Hill, CT 6/30/2014
Justin was excellent he was there beginning of the process to closing. He was always avaialable for questions and responded to me very quickly. Justin is a true asset your company and he has won my business for life.
Matthew M, Berlin CT
I am so appreciative of Justin walking me through this process and working so hard to secure my loan and get me my house! Thank you so much Justin! I will definitely refer Justin to anyone looking to purchase a home!
Emily D - East Hampton, CT
As a first time home buyer, the thought of the mortgage application seemed overwhelming and intimidating. Justin was excellent in explaining the process, the ins and outs of the mortgage options, and answering my (numerous) questions.
Sarah S- Manchester, CT
Justin went out of his way to make this an easy and pleasant experience. I would highly recommend Justin to anyone.
Toni F- East Hampton, CT
Justin goes above and beyond to make his clients feel at ease on what can feel like an overwhelming process. He is not only very professional but goes out of his way to treat you as if he is one of your friends and really gets to know you on a personal level. I hope his next client receives the same wonderful treatment we did. I highly recommend Justin to anyone looking for help with their mortgage needs.
Brian & Kristen L-Newington, CT
Justin was great to work with
Michael L. - West Hartford, CT | Jul 2022
It was a profound pleasure having worked directly with Justin during the construction of our new home. Out of all the service providers, sub-contractors,legal teams and agents we had to deal with during this lengthy process, Justin was always the most responsive and reliable. During very stressful times, it was Justin leading the way to ensure that our close date was met. His ability to collaborate, communicate and his overall desire to do whatever it takes for his clients is what separates him for all the rest. With extreme confidence,I would recommend Justin to all my friends and family.
Roland-Guilford, CT
Great experience, easy and efficient
Jason R. - Austin, TX | Jul 2022