What people are saying... What people are saying... Back to profile
made the process smooth and easy
Ashley L. - Williamsburg, KY | Apr 2022
Karol is great to work with, very knowledgeable that’s why we came back!
Wallace B. - Gallatin, TN | Mar 2022
Guaranteed rate worked hard to help me
Jonathan M. - Oklahoma City, OK | Mar 2022
All problems with the loan were resolved and it was funded
Przemyslaw G. - Hillsdale, MI | Mar 2022
Because of Karol and his team.
Todd W. - Jackson, WY | Mar 2022
Karol and his team were amazing. Very quick to reply and get everything done. There were no issues or delays regarding closing. Very happy with service and I have already recommended to other friends.
Adrian B. - Beaumont, TX | Feb 2022
Karol was great and let us know what was what, when, how and why. As Larry the Cable Guy used to say, Karol "Got 'er done!" Ben was always there, steadfast at his side, keeping this transaction on the rails, and Jay followed up with emails, details and this and that. Altogether they performed well as a team and we got our loan nicely, nicely.
Jeffrey F. - Salinas, CA | Feb 2022
Upfront and clear on the process as well as my refi options. Answers questions quickly and able to manage any issues along the way without delay. The digital process makes it manageable for me.
Jenna N. - Munster, IN | Feb 2022
Very efficient. They keep us informed on what’s going on. Made the process very easy for us
Paul U. - Ocala, FL | Feb 2022
With everything being nearly 100% online it was super easy, barely an inconvenience.
Micheal K. - Pinckney, MI | Feb 2022
Extremely responsive through the entire process
Justin T. - Evergreen Park, IL | Jan 2022
Karol and the team were great to work with every step of the way.
Jonathan A. - Houston, TX | Jan 2022
Overall happy with the people we worked with. Felt like they were fair and honest.
Karl J. - Fayetteville, GA | Jan 2022
Process was easy to follow.
David J. - Mechancsbrg, PA | Jan 2022
Process was extremely easy and smooth
Matthew A. - Middleton, WI | Jan 2022
Smooth process, great communication with the team.
Justin W. - West Mifflin, PA | Jan 2022
submitting and signing documents was very efficient. the rate analysis requested was provided. and the team was very customer oriented.
William M. - Grayslake, IL | Jan 2022
Very easy to work with and great communication
Brandon S. - Livingston, MT | Jan 2022
Very good and easy to work with
Matthew T. - Star Valley Ranch, WY | Jan 2022
They have been very responsive throughout several refinances.
Beth W. - Alpine, WY | Dec 2021
Guaranteed rate mortgage service has always quoted me the best rate and provided great hassle-free service.
Lynn W. - Pensacola, FL | Dec 2021
fast and easy to deal with. loved the remote closing.
Edgar G. - Canyon, TX | Nov 2021
My loan was so easy ( like a Sunday morning )
Francis C. - Scituate, MA | Oct 2021
Ease of the entire process and great communication throughout.
Akash S. - Stoneham, MA | Oct 2021
I'm a past customer and Guaranteed Rate has always been Great!
John F. - Adelanto, CA | Oct 2021
good customer service and ease of work
Ali A. - Waltham, MA | Oct 2021
The process was easy to follow. The specialist was always reachable and explained everything very clear
Tatiana T. - Dedham, MA | Oct 2021
Got everything done, on their end, in a very timely manner.
Scott M. - Weatherford, OK | Oct 2021
This is our third time using Guaranteed Rate. That make the process so fast and easy. They also provide updates every step of the way.
Danielle S. - Huron Charter Township, MI | Oct 2021
The process was easy and I got a great rate, and the people are awesome
Evelyn F. - Pinole, CA | Sep 2021
The process was made very easy for us with our Guaranteed Rate team making themselves available to speak with us on nights and weekends to answer any questions we had.
Emily P. - Knoxville, TN | Sep 2021
The response on the team was very timely.
Jessica H. - Bakersfield, CA | Aug 2021
We had a smooth refinance and have used GR before. It was very easy.
Christopher W. - Cumming, GA | Sep 2021
Everything was incredibly streamlined and easy.
Frank M. - Fitchburg, WI | Sep 2021
Karol and his team were outstanding to work with. Fast, efficient, and responsive!
Joshua A. - Chattanooga, TN | Aug 2021
Karol and the team were ALWAYS on point. My lawyer got everything he needed on the first call. They moved as quick as I wanted and were able to move along with the other issues going on during the sale of my house.
John M. - Joliet, IL | Sep 2021
I've recommended GR before, and will in the future.
John M. - Denver, CO | Aug 2021
Karol and his team answered all my questions and made it easy to close.
Timothy M. - Appleton, WI | Aug 2021
Karol Gresiak our go to refinance person.
Richard G. - Cedar Lake, IN | Aug 2021
Karol provided excellent service.
Jo P. - Chandler, AZ | Aug 2021
Everything went about as smooth as possible.
Kenneth K. - Edgerton, WI | Jul 2021
Clear and easy process for refi done completely from the comfort of my home. Karol and his team were not only super friendly and knowledgeable, but they responded to my questions right away.
Jenna N. - Munster, IN | Jul 2021
I got a good interest rate and service was great.
Jordan B. | Mar 2021
Excellent service. Reps were very helpful and the process was efficient.
Alvaro E. - Wayne, NJ | Jul 2021
They were easy to work with and expectations were clear.
Raymond K. - Edmond, OK | Jun 2021
It was a smooth and an easy going process plus I like the online portal for uploading documents, it made document sharing very easy.
Akanksha S. | Mar 2021
Karol, Ben and Jay worked extremely well together as a team, making my process as easy as can be.
Sana I. - Orland Park, IL | Jun 2021
I had a small mortgage, you accepted it as well as a good rate. The mortgage team led by Karol Grzesiak was outstanding. In fact, I have never had such a good experience from start to finish with the mortgage process.
Kathleen C. - Maynard, MA | Jun 2021
smooth process, quick efficient service
Taylor A. | Mar 2021
It's in the family, Karol does great work.
Przemyslaw G. - Hillsdale, MI | May 2021
Karol and his team were quick to respond and thorough in their support. Not once did we not feel that the team was on our side and going above and beyond to help us secure our loan in time for closing.
Mystical G. | Mar 2021
Good afternoon Karol, I know this is a super late response but I cannot thank you and the team enough for getting our loan setup. Y’all were extremely friendly, professional, to the point and not at all trying to force anything on me (you’re the first out of many I talked to that didn’t try to lock me into anything, which was what sold me completely). Since then, everyone who asks who I used I always point toward you and brag how easy everything went for the refi. I most definitely will look to using again if the opportunity presents itself. May the Lord bless your endeavors, and thank you all again for everything! Sincerely, Joel Kirkham
Joel K. - Decatur, AL | May 2021
Karol is wonderful, professional, and super helpful. Simple as that
Kristina F. | Mar 2021
Easy to work with, good communication
Valerie M. - San Antonio, TX | May 2021
Everyone at GR has been friendly, helpful and outstanding.
Diana R. | Mar 2021
Process and communication was terrific
Bryan S. - Nesquehoning, PA | Apr 2021
Staffs were very responsive and process was streamline
Michael H. - Phoenix, AZ | May 2021
It was a smooth process however there were few small hiccups which was ok
Bartlomiej S. - River Forest, IL | Apr 2021
Ease of doing business speed transparency
Marianne S. | Mar 2021
The process is smooth. As an MC for GR, it was great seeing the process from the borrower's perspective.
Adam S. - Stetsonville, WI | Apr 2021
Excellent service and rates
Cathy M. - Chatham Township, NJ | Apr 2021
Responsive, competent, efficient, and courteous.
Mary L. | Mar 2021
Everyone was very professional and very helpful.
Thomas M. - Grand Rapids, MI | Apr 2021
It''s the second loan I''ve done with GR and I like the process. I have recommended (and they have closed) to friends/family.
John H. | Mar 2021
Karol was awesome to work with from beginning to end. He responded when I had a question and was transparent about the whole process.
David F. | Mar 2021
Because I am a loan officer with the company and believe they are a good company
Lorie G. | Mar 2021
Fast, easy, competitive rates. My mortgage specialist was extremely responsive and easy to work with.
Chrisian C. | Mar 2021
it was a relatively simple process -I refinanced a year ago and so i didn''t have to send quite as many verifications etc.
Shawna S. | Mar 2021
Because of the timely feedback as well as clear information on process and next steps.
Amos V. | Mar 2021
Great rate and very easy process couldn’t ask for a nester experience
Christopher V. | Mar 2021
The process for my refinance was very smooth.
William D. | Feb 2021
Karol and his team was very professional and easy to work with.
Jessie M. | Feb 2021
Great service and an extremely easy process to follow.
Darren J. | Feb 2021
Great communication and service
Joshua C. | Feb 2021
Closing my loan with Guaranteed Rate was smooth and easy. Communication was excellent between all involved!
Rana M. | Nov 2020
They made things VERY easy to get rates and go through the process. They also communicated early and often.
Aaron L. | Dec 2020
Communication was simple and good
Brandon B. | Feb 2021
The team was very responsive to all my questions.
Kathleen H. | Nov 2020
The process was streamlined and the support through the process was amazing.
Murray W. | Dec 2020
The refinance process was easy, efficient, and cost-effective for my family.
Frank M. | Nov 2020
Everyone I dealt with was fantastic.
Tod L. | Dec 2020
Karol and his team are great. Very easy, quick process, great communication and response time.
Janet R. | Nov 2020
Very fast, professional and effective. I liked online signing.
Krzysztof G. | Dec 2020
The response times and working hours fit great with my schedule.
Thomas C. | Nov 2020
The process was fast and easy. Communication was great!
David P. | Dec 2020
Quick turnaround on my refi, great service (communicated with me right away on any questions I had), super easy process overall. Karol and his team were fantastic, I couldn't be more satisfied and will def look to him on my next refi.
Jenna N. | Nov 2020
Karol and his team were great and treated me with respect and worked hard to make sure I was a priority,
Tommy G. | Dec 2020
Process was pretty smooth.
Raheel P. | Oct 2020
Fast and pricing was accurate
David H. | Nov 2020
the overall process was smooth, and very clear.
Julian R. | Oct 2020
Extremely easy to work with, constant communication, fast fast fast. Karol is a rock star, best mortgage broker I've ever worked with hands down.
Timothy M. | Dec 2020
They were amazing from start to finish. Very responsive and helpful. Great experience.
Brittany G. | Jan 2021
the POD communicated every step and I appreciate that
Stephanie L. | Oct 2020
Excellent service from Karol and his team.
Victoria Y. | Nov 2020
Helpful, responsive, easy to work with. A fast smooth process
Gregory M. | Dec 2020
Great savings through the employee discount program, good service, low closing costs.
Shaman H. | Jan 2021
Process was made simple , and completed in timely manner
Rafeda K. | Oct 2020
The entire team was extremely helpful, responsive, and efficient. Outstanding job by all.
Aaron J. | Nov 2020
Staff that I worked with were professional and knowledgeable and I am an employee as well. Thank you so much!!
Sharon A. | Dec 2020
Karol and Jay were very helpful and made the process very easy.
Heather E. | Jan 2021
I was happy with the experience
Richard H. | Sep 2020
Very professional and helpful
Lisa R. | Nov 2020
Karol was responsive and really worked hard to close our loan
Orest B. | Dec 2020
So quick, so easy, so automated! It was a simple transaction and all the staff involved were kind and helpful.
Debra S. | Jan 2021
They were professional and very easy to work with.
Benjamin H. | Oct 2020
communication was exceptional with agent
Aaron H. | Nov 2020
Excellent service and communication. Thank you, Karol and team.
Julie W. | Dec 2020
The team was great to work with.
Timothy W. | Jan 2021
Great communication and quick response to questions.
Arthur F. | Sep 2020
They were easy to work with & I had a good experience with Karol & his team.
Michele P. | Oct 2020
It was easy to apply and respond with needed. Karol was most helpful.
Michael T. | Nov 2020
Everything was done online, super easy and clear process
Sarah P. | Dec 2020
Excellent service, very smooth process with superb communication plus a discounting of fees for Vets.
Michael C. | Jan 2021
Responsive to questions, made themselves available, and were generally very helpful throughout the process.
Adam M. | Aug 2020
Everyone involved in the process was very responsive.
Mary T. | Sep 2020
Entire process was simple and straightforward. Employees were very responsive
James R. | Oct 2020
Excellent Service, great follow up, Seamless Loan transfer
Allison A. | Nov 2020
Exceptional service/response time
Judy E. | Dec 2020
Karol Grzesiak did an amazing job helping us through the process and i was very impressed with him.
Aleena B. | Jul 2020
Karol did an excellent job!
Michelle K. | Jul 2020
Lending Reps (Feras and Karol) worked endlessly to conquer specialized task associated with home buying loan....
Robert C. | Jul 2020
My mortgage refinance was an easy streamlined process.
Frank M. | Jun 2020
friendly, honest, professional, accurate and timely service
Michael Y. | Jun 2020
the team that I work with was amazing.
Jonathan G. | Jun 2020
Good service. Friendly and knowledgeable.
Nancy E. | Jun 2020
Friendly service, easy to work with, low interest rate
Ann Marie H. | Jun 2020
They gave me what I wanted and delivered
Charles B. | Jun 2020
Great Rate, great service from Karol.
Sheree M. | Jun 2020
Very easy to work with, Karol was extremely flexible and helpful.
Kathryn B. | Jun 2020
Overall good service, Responsive to questions.
Timothy M. | May 2020
Everything went well and as expected.
Prabhash K. | May 2020
Even though it was completely remote, they made it very easy.
John H. | Apr 2020
professional and knowledgeable handling of one's application. Your application moves along more swiftly with the electronic and internet tools used also.
STEVEN L. | May 2020
Very Simple. Thanks Karol and Team!
Daniel B. | Apr 2020
because we're the absolute best at what we do... provide a platform for originators to service their customers at the highest possible level no matter that VP's individual volume or carrier goals.
Michael C. | Apr 2020
Fast and easy closing, competitive mortgage rates.
John M. | Apr 2020
competent, fast, easy to work with.
Mary L. | Apr 2020
4 easy, on time closings with good rates.
John M. | Apr 2020
My loan officer, Karol Grzesiak, was amazing. He answered/responded whenever I had questions and helped me get the right product with a great rate.
MISLENTHY P. | Mar 2020
It was a very smooth and effortless experience.
Amy Z. | Mar 2020
They kept me informed on progress and needed info very well. I would prefer to be able to access an online account for paying payments like any other company I've worked with. Otherwise your team is great.
Brandon B. | Mar 2020
They were fast, efficient, friendly, and earned a 10.
Evelyn F. | Mar 2020
Excellent service by the LO and team along with a great rate and price.
Jeremy K. | Mar 2020
Digital app was easy, not much back and forth, rate
Kristine V. | Mar 2020
They worked quickly through the process
Bonnie B. | Feb 2020
Great experience, nice people, very responsive and supportive
Nancy M. | Feb 2020
Guaranteed Rate was not aware that I could use a certified check for closing funds, I had to determine whether that was possible on my own.
Shane D. | Feb 2020
My process was smooth, no complications
Amanda B. | Feb 2020
Carol did a great job with a lot of moving parts and got our loan into closing in a short time frame!
Kevin S. | Feb 2020
They were quick to respond to any questions I had.
Megan G. | Feb 2020
Process was simple, everyone was very helpful
Ryan E. | Feb 2020
Great service. Answered my questions with quick response.
David J. | Jan 2020
Great service with amazing rates.
Ravi P. | Jan 2020
User Friendly (except for this survey...who puts the highest rating on the left hand side of the scale? I almost accidentally gave y'all a 1!)
Alexandra W. | Jan 2020
All around great experience. I got competitive rates, excellent service, and was kept informed throughout the whole process.
John L. | Jan 2020
Done quickly and professionally!
Douglas H. | Jan 2020
Everyone was very responsive and kept me informed every step of the way.
David P. | Dec 2019
Very happy with the speed of refi
Gregory H. | Dec 2019
everything was smooth, seamless and stress free! easiest refi ever!
Kimberly G. | Dec 2019
Karol and his team, Mary and Ben, were extremely responsive and able to answer any questions I had in fairly short order. Excellent service at a good rate.
Leo D. | Dec 2019
They were organized, quick, and Karol was amazing at keeping me in the loop and explaining everything to me.
Meghan G. | Dec 2019
Great job all the way around
Stephen M. | Nov 2019
The process went smoothly and everyone did their best.
Pooya E. | Nov 2019
The folks I worked with were very helpful and followed up on my questions quickly.
Keith L. | Oct 2019
Overall, Guaranteed Rate makes a refinance a simple thing. Document requirements are clearly stated and the web site makes uploading the required docs an easy task.
Michael D. | Oct 2019
Excellent customer service, replied to my questions immediately.
Ethel S. | Nov. 2019
Karol Grzesiak was very helpful in answering our many questions and assisting us in the mortgage process.
Michael W. | August 2019
The person who took care of the underwriting and documents was non communicative I was constantly calling or sending email that mainly went unanswered. No transparency as to what was taking place.
Jayne J. | Aug 2019
Excellent work by Karol and his team! Online web portal, email communications along with phone conversations made whole process pretty easy! Keep up the great work Karol & Team!
Dhanachezhian D. | August 2019
Juhi and Karol were great! I don't think Juhi ever sleeps. She was always available!
John M. | Aug 2019
Great technology available that makes it easy and secure to provide documents and clearly see what actions i need to take. Karol and his team gave me effective communication and efficient work all throughout. They operate at a high level and I definitely recommend them.
Taylor A. | July 2019
Excellent experience! Karol was very pleasant to work with and made my loan refinance go smoothly. Thanks for a GREAT JOB!
Thomas K. | July 2019
Everyone was very helpful and professional..very good experience.
Elva S. | July 2019
It was only 5 weeks from our first contact with Guaranteed Rate to closing. The entire team made this process fast and painless. We did a rate search first but just as important to us were the reviews. We found no reason to look beyond Guaranteed Rate and that decision provided a very positive result. Many thanks go to everyone involved and we will highly recommend them to anyone asking after our great experience.
Danny F. | July 2019
Guaranteed Rate made it incredibly easy to refinance our mortgage and the personal attention to our loan made the process completely painless.
Frank M. | July 2019
I think the loan officer could communicate more with the application. There was period of times when I heard nothing and did not know what was going on. If I was told in advance I would not had worried.
Tamu S. | June 2019
From start to finish, working with Karol was a breeze, he was straight forward and thorough in every aspect through the loan process.
Eduardo V. | June 2019
Smoothest mortgage process I've had. Thanks again.
Ryan R. | June 2019
The only negative comment is that I would have liked to be told that my loan will be sold. Otherwise, Karol came through with everything that he promised in a timely manner. Thank you.
Loretta B. | May 2019
I was so pleased with the excellent customer service with every contact from Guaranteed Rate.
Diane B. | May 2019
We had a great experience working with Karol Grzesiak and his team. It was a quick and easy process. I will recommend Guaranteed Rate to all of my friends and family.
Danielle S. | May 2019
Worked so well and efficient I started thinking this is a scam.
Edgar G. | April 2019
Karol and his team were professional and efficient throughout the process. Nicole was also knowledgeable and very responsive as well. Thanks again! We will keep recommending to our friends and neighbors.
Ryan R. | May 2019
Everything about the process was great. Karol and his team were a pleasure to work with. The whole ordeal took more than four months, but Karol was there with same great advice that ended up saving me a bundle of money. I will always be grateful.
James M. | April 2019
Karol was very helpful and nice!
Shawn H. | April 2019
Karol and his team were great. They communicated with us through the whole process. We never had to ask questions as they told us the answers up front. I will use Guaranteed Rate when I buy next home!
James T. | April 2019
Karol was great from the beginning-- he spent a great deal of time talking with me and advising me. Found it very easy to trust him and truly appreciate his patience and accessibility throughout the process.
Eden A. | April 2019
The entire team was just phenomenal! From Karol, Jeremy, Rob, and Jennifer they were very accessible and were with us every step of the way. I definitely would love to work with that team again.
Chinedu O. | April 2019
Karol and his team were fabulous. Exceptional responsive and straightforward!
Terry A. | March 2019
Karol and Michelle worked my case. They were both a pleasure to work with. They made themselves available via phone/email/text and responded to any questions/comments I had pretty much immediately.
Ashraf Z. | February 2019
Karol Grzesiak was a pleasure to work with from the very beginning. He understood our concerns with the mortgage process from the beginning and was very accommodating every step of the way. We truly enjoyed working with him and his team and cannot wait to recommend him to our friends and family.
Jonathan W. | January 2019
It was great working with you on buying my first home. I appreciate all that you and your team did for us, you all were very responsive, and that was awesome! I want to also give a huge shout-out to Emily and Michelle - they were awesome! I'll be sure to send any referrals to you.
Wayne S. | March 2019
Karol & Team did a great job with an extremely short time frame.
Joseph S. | January 2019
During a stressful time of buying a house, the loan process was the least stressful. Thank you to Karol and his team who were always there to answer our questions. I had never worked with a team like them before, great experience!!
Douglas W. | November 2018
Thanks for everything, Karol! You and your team made this process as low stress as possible, we really appreciate all your help!
Sydney S. | February 2019
I had a surprisingly easy and very pleasant experience throughout the process, I'll tell you, just when I thought things were going to get hectic, I would get a call from my Loan Officer Karol G. Oh my God! he had the ability to explain each step and also told me why it needed to be completed that way, not only would I use Guaranteed Rate again, I have and will recommend them to all my family and friends. Final words EXCELLENT, OUTSTANDING, AWESOME, EXTRAORDINARY, the process was EASY. And I'd say it again.
Gunnie M. | January 2019
Karol and his team made the process easy and straightforward. He was always very responsive and willing to talk through any questions. We felt that he was doing all he could to help us. I’ve already recommended GR to several friends!
Lauren C. | January 2019
Karol and his team were awesome to work with. Karol especially was easy to reach with questions.
Sarina C. | December 2018
We are extremely pleased with Guaranteed Rate and we and will definitely send people your way when we can. Thanks again!
Dustin S. | February 2019
I had a great experience with Guaranteed Rate, and the process was very easy.
Maria B. | December 2018
Karol Grzesiak, Emily Smoucha, Michelle Lim, Drew Allison, Sable Micor, and Rob Soria were a great team! They were available to answer any questions or concerns and helped with any problems that came up along the way (which were not many at all)! I would definitely recommend this team and Guaranteed Rate to friends and family.
Ruby T. | December 2018
Karol and Nicole made our stressful refinance an easy transition for my husband, and I. Karol is very knowledgeable and very patient during our refi. He was easy to contact and made us understand the product. We are very pleased and super happy with the outcome.
Normita S. | December 2018
Karol and his team was a pleasure to work with! He was always professional, knowledgeable, and promptly responded to all my inquiries - even after hours. This is why I would choose Guaranteedrate.com again versus one of the larger banking companies.
Christopher A. | November 2018
Karol, Emily, and Stephanie were awesome. My wife and I were very pleased with the service! Thanks so much!
Dale M. | November 2018
Karol and his team made our first home purchase a breeze. They were always quick to respond to any questions and even when the seller changed our closing date, they were there keeping me informed and up to date. Throughout the entire process, Karol and his team were the only point of contact I trusted with the most equitable answers.
James M. | November 2018
Easiest and most efficient company. Loan officer and support personnel were outstanding. It was effortless, and everything was completed in a timely manner. Thank you so much!
Bonnie S. | October 2018
Very professional and thorough. No problem purchasing a property without a realtor. All details were done in a timely manner.
Peggy S. | October 2018
Karol took additional time to walk me through all the items I had questions on.
Ashley M. | October 2018
Easiest and most efficient company. Loan officer and support personnel were outstanding. It was effortless, and everything was completed in a timely manner. Thank you so much!
Bonnie S. | October 2018
Karol, Tara, and David made it an easy process; they were truly enjoyable to work with. They were very transparent and accessible whenever I needed them. Thank you!
Adrian B. | October 2018
Painless process, friendly support. Couldn't have had a better experience!
Nicholas B. | October 2018
The whole process was quick and easy. Our loan officer Karol explained everything and was quick to repond to our emails.
Remo O., September
Working with GR was very simplistic. My neighbor recommended GR and we couldn’t have been happier. A different, local company had called us out of the blue but after one phone call we felt like we were buying a used car not securing a mortgage. The person who had reached out from this company sounded as if he was reading a script, didn’t know anything about mortgages, and called us 6 times a day like a bad one-night-stand! Karol Grzesiak truly knows his stuff, he offered us several options and took the time to explain the benefits of his recommendations without hassle. The process was smooth and the communication with everyone who assisted was polite and pleasurable.Thank you very much once again, we will definitely be back for all of our mortgage needs in the near future!
Charles V. | September 2018
Had a great experience, Karol and Michelle were very responsive to all my questions.
Ivy A. | September 2018
Karol is the best. Very professional and communicative. Made the process feel smooth and easy.
Kristina F. | September 2018
Karol made a process that we thought was going to be time consuming and a huge hassle into a very pleasant experience. He was always prompt with returning my calls and always answered all my questions in full. Overall it was a most pleasant experience working with Karol and would HIGHLY recommend him to any and all.
Christine G. - August | 2018
Quick and painless. Love that the whole process took place by phone, text, and email. Who has hours to sit in a bank? This was so much better!
James B. | September 2018
Everything was great from start to finish. Everyone I dealt with was professional and friendly. I felt like I was valued as a customer and that individual attention was given me.
John O. | August 2018
The process was pain free leaving me with the energy and stress to move into the new home. Karol and Michelle were responsive and assisted the best they could to make this process go smoothly.
Harold W. | August 2018
Everyone I worked with during this process was top notch.
Michael D. | June 2018
My loan officer, Karol Grzesiak, was phenomenal every step of the way. I am an investor so I have dealt with over 20 different lenders in my career and Karol & Guaranteed Rate take the cake on how easy it is. You did not kill me with paperwork and requested a reasonable amount of documentation. Nothing there was excessive or too demanding. When I needed your help you were there. Initially for extending my lock because I had to briefly go out of the country, you did so without charging me any fees, which you very well could - not like I had any choice at that time; And secondly when I made a mistake and did not send you the proper and final contract of the purchase, causing the delay in closing, you managed to knock out in only one day. Jeff Waldrup was amazing here and he made the impossible, possible. He definitely earned my Seal of Approval. My loan officer was almost always available on his cell any any time of day or night (and I called during the night too), and in the rare times that he could not pick up, he called back inside of 5 min. This was supremely important to me and I felt very comfortable with this part of the process. All in all a phenomenal experience!
David K. | June 2018
My loan officer, Karol Grzesiak, was phenomenal every step of the way. I am an investor so I have dealt with over 20 different lenders in my (somewhat short) career and Karol and Guaranteed Rate take the cake on how easy was it to work with you. First, you did not kill me with paperwork, and requested a reasonable amount of documentation. Nothing there was excessive or too demanding. Second, when I needed your help you were there. Initially for extending my lock because I had to briefly go out of the country (family issues), you did so without charging me any fees, which you very well could - not like I had any choice at that time; And secondly when me (or my realtor - depends who you ask) made a mistake and did not send you the proper and final contract of the purchase, caused the delay in closing (1 day before closing) which you managed to knock out in only one day. Jeff Waldrup was amazing here and he made impossible, possible. He definitely earned David's Seal of Approval. Third, my loan officer was almost always available on his cell any any time of day or night (and I called during the night too), and in the rare times that he could not pick up, he called back.
David K. | June 2018
Amazing service . Karol and team where supper responsive
Rouki B. - Dix Hills, NY | Mar 2023
Karol is the best loan officer, he''s super thorough, detail oriented and honest. He''s always available. I feel very lucky to have worked with him through this process.
Sidney C. - San Antonio, TX | Sep 2023
I enjoyed working with Karol G and his support team. They were very courteous, efficient, and responsive.
Lynn Walter | May 2018
Smooth throughout the processing
Shreya P. - Austin, TX | May 2022
My loan team is easy to work with and the process is simple.
Carlena C. - Duluth, MN | Jun 2022
The service provided by Karol and Chase were excellent. They made the process seem less and simple, while addressing our needs.
Chaithanya S. - Ann Arbor, MI | Jun 2023
stellar customer service & turn time
Caleb B. - Grapevine, TX | Jul 2023
It was a smooth professional process. Karol, James and Michelle were all very helpful and knowledgeable.
Toni K. - Lake Mary, FL | Sep 2023
We worked with Karol Grzesiak. He was FANTASTIC--always available for us and showed concern and care when addressing our questions (which we had many.) We were very impressed and as first time home buyers, Karol made our experience great.
Gerald P. - May | 2018
Guaranteed rates did the above and beyond for us
Tam V. - Jersey City, NJ | May 2022
Sales service, process and end result.
Michael O. - Brea, CA | Jun 2022
The whole team from start to finish were top notch!
Kristina H. - Goose Creek, SC | Jul 2022
The service provide by the Loan Originator, assistant, processor, and closer were outstanding. They all remained in contact with us throughout the process, letting us know next steps and what to expect.
Doris R. - Tampa, FL | Aug 2022
Quality of Service, availability of the team, efficiency, good rates.
Celso L. - Sunrise, FL | Feb 2023
They were so helpful and responsive.
Melanie W. - Monroe, GA | Mar 2023
Easy and informative to work with.
Sten M. - Smithtown, NY | Apr 2023
Great work by Karol and his team. Very smooth process.
Gregory B. - Carmel, IN | Jun 2023
Karol, Chase, Michelle and team all had my best interest in mind. I was working with a difficult seller and they helped coach me through the struggles to make sure I was making the best decision for me all the way up to closing. They were also great at answering all of my questions I had through tout the process.
Stephanie J. - Aubrey, TX | Jul 2023
It was easy and stress free
Luis S. - Cedar Lake, IN | Aug 2023
Karol Grzesiak is a fantastic Mortgage Loan Officer. Professional, knowledgeable, quick to respond, and we closed in under a month.
Ignacio M. - Binghamton, NY | Sep 2023
Great experience as always!
Evan B. - Chicago, IL | Nov 2023
Karol was great! As well as the rest of the team.
Randy S.
Karol Greziak is fantastic
Orest B. - Tucson, AZ | May 2022
Everything from application to closing went very smoothly; the entire loan team from Karol to Ben, to Tina were wonderful to work with, were responsive, and kept me informed and up-to-date on the progress.
Jeffrey P. - Tower Lakes, IL | Jun 2022
They were excellent at communicating often, keeping us informed on important deadlines, and their portal was very easy to send/receive important documents as needed.
Derek C. - Edgewater, CO | Jul 2022
There are many people involved in the lending process, and every individual was absolutely professional and always helpful !
Clowdell W. - South Holland, IL | Aug 2022
Online portal is very convenient
Dakota H. - Guymon, OK | Sep 2022
The best service and terms on the market. Kept me informed throughout the process and we closed on time with no issues. Thank You
Ravi P. - Union, KY | Oct 2022
Great rates, great work, knowledgeable people, always there to answer the phone, even on holidays
Jared S. - Northbrook, IL | Jan 2023
Karol did everything possible to get us the best rate and keep the process moving. Chase was very responsive and everyone we talked with was extremely helpful and Knowledgeable.
Zachary B. - Frisco, TX | Feb 2023
They made the process a smooth.
Gabriela R. - Chicago, IL | Mar 2023
Karol, Michelle and the whole team just did a great job. Our application is not easy because of all our rentals, but they got it through to victory.
Jeffrey F. - Salinas, CA | Apr 2023
Very easy to work with. Only thing I would say could have been better is being told the specific rules around timing of various steps. Ex: in NY apparently there needs to be at least 3 business days between Clear to Close and the closing date.
Eryka G. - Attleboro, MA | May 2023
Very efficient and quick. The loan officer was knowledgeable and realistic with our ability to borrow.
Brandi G. - Murrieta, CA | Jun 2023
The rate was the best I find
Christopher N. - Huntington Beach, CA | Jul 2023
Great communication through the entire process.
Timothy B. - Brewton, AL | Aug 2023
My satisfaction with Guranteed Rate''s service is extremely high
Adam B. - Chicago, IL | Sep 2023
Very informational and responsive.
Eric S. - Summit, NJ | Nov 2023