What specific steps do you use to help your customers find the best home loan for them?
First of all I need to know their short and long term goals. Determining how long they plan on being in the loan helps guide me to the best loan for them. It's different for everyone, however, fixed rate mortgages seem to be the most popular.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
Again, it depends on how long the customer plans on keeping the mortgage. Fixed rates provide security, however, adjustable rates work well for some. If you are considering an ARM, it is critical that the index used which moves the rate is stable. There are also a million other factors that need to be reviewed when considering an ARM which is why you should make sure your loan officer is fully trained on the various adjustable products.
What advice would you give new or first time home buyers?
Get prequalified TODAY while rates and home values are still at an all time low.
What part of the home loan process do customers find most difficult and how do you help them through it?
I would have to say it is probably the stack of paperwork to process the loan, however, Guaranteed Rate makes the process easier the their paperless loan process.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
I am currently the Vice President of the Downtown Dixon Business Association and active member of Soroptimist International of Dixon and Dixon Networking Association.