What people are saying... What people are saying... Back to profile
I gave that rating because of the customer service. The attention to detail and the communication was superv.
Alberto M. - Chicago, IL | Apr 2022
Keith Ulbrich was a great resource through this process!
Karin M. - Hawthorn Woods, IL | Apr 2022
Excellent service from application to loan closing keeping me informed every step of the way and doing so quickly.
Sarah K. - Sycamore, IL | Mar 2022
Excellent responsiveness; great interaction with staff; easy workflow to provide documents and sign
Benoit C. - Glenview, IL | Mar 2022
They explained the process, kept me informed and was always in constant contact with me.
Frederick H. - Chicago, IL | Jan 2022
They were super efficient and had great communication throughout the whole process
Kristy W. - Chicago, IL | Dec 2021
Service was very efficient and document uploads are easy.
Mary D. - Lake Zurich, IL | Nov 2021
Process was convenient and communication was very good.
Danny M. - Western Springs, IL | Nov 2021
Keith Ulbrich is excellent to work with. Responds promptly and professionally. He is the best mortgage lender I have ever worked with and I refer him to many people.
Sean M. - Chicago, IL | Oct 2021
Every aspect start to finish
Karin O. - Chicago, IL | Oct 2021
Fast, friendly, efficient, and throrough.
Audrey F. - Chicago, IL | Sep 2021
Because they were so helpful. They made sure I had received and understood what I needed to do with all the documentation.
Joel W. - Chicago, IL | Sep 2021
This experience was very fast and everyone we dealt with was very knowledgeable and easy to work with.
Jaime M. - Mokena, IL | Sep 2021
Keith and team were amazing! Their outstanding customer service, timely follow-up, and incredible knowledge made the process seamless. Couldn't have asked for a better group to work with!
Sarah H. - Sugar Grove, IL | Aug 2021
Amazing service and always willing to take the time to explain and help you through the process
Matthew Q. - Dekalb, IL | Aug 2021
Everyone I was in contact with was helpful and very professional. Keith and Matt were excellent at keeping on top of everything and making sure I was well informed.
Shannon L. - Malta, IL | Aug 2021
I have worked with Keith a handful of times and the process has always been very smooth
Brian L. - Chicago, IL | Aug 2021
Good rate and quality effort
Christopher H. - Highland Park, IL | Jul 2021
The Whole team was very professional and tight with document management to communication as well as timely action. Service is super friendly .
Joseph L. - Chicago, IL | Jul 2021
The process was easy and pleasant! The communication from Keith Ulbrich and Matthew Foley was exceptional!
Jordan L. - Ballentine, SC | Jul 2021
Keith did a great job of handling things at the closing when things looked uncertain.
John P. - Evanston, IL | Jul 2021
Keith was highly responsive and his staff provided strong support.
Louis H. - Chicago, IL | Jun 2021
I had a great experience with the team of people that helped me
Fernando N. - Yorkville, IL | Jun 2021
Great service...friendliness...helpful...supportive
Nancy D. - Crown Point, IN | Jun 2021
Keith Ulbrich was easy to work with helped us immensely at closing.
Cody C. - Rochelle, IL | Jun 2021
Keith and staff were amazing. They are very knowledgeable, responsive and kind. I felt confident knowing they were on our team and working hard to help us with financing.
Lisa M. - Geneva, IL | May 2021
Keith Ulbrich and his team worked with us, for us, and alongside us every step of the way. Extremely responsive and able to explain and answer any questions we presented.
Schuyler R. - Chicago, IL | May 2021
Keith and his team made buying a condo easy and effortless.
Danny D. - Chicago, IL | May 2021
This company was referred to me by a real estate agent.
Marlon S. - Skokie, IL | May 2021
Keith and team were super helpful, made the process painless.
William B. - Chicago, IL | May 2021
everything went as planned
Matthew H. - Hawthorn Woods, IL | May 2021
They were very attentive to our needs and concerns.
Betsy R. - Chicago, IL | May 2021
Keith was very responsive to all of my questions and concerns. It felt like a partnership.
Khadine B. - Skokie, IL | Apr 2021
Easy process and great communication.
Alfredo L. | Mar 2021
Matt Foley was very responsive and helpful
Julie E. | Mar 2021
Keith is the best! Always use him. Great rates, easy system to work with. Very knowledgeable.
Brett M. | Mar 2021
Keith was easy to work with. The entire process is very streamlined and easy to follow.
Woodrow S. | Mar 2021
Under very stressful times. They were able to make my very aggressive time table.
Diana B. | Aug 2020
This was my 2nd time using Guaranteed Rate and it was a great experience again. Great communication, painless process. A++++ service!
Jennifer C. | Nov 2020
Everyone I interacted with was knowledgeable, thorough and patient!
Christina N. | Feb 2021
Keith and his team helped me through out the process of buying home and mortgage and insurance and explaining each and every bit of closing documents. I am really glad I chose them
Anila K. | Aug 2020
Great customer service and easy to deal with
Manratana I. | Nov 2020
KEITH ULBRICH WENT OVER AND BEYOND FOR MY FAMILY. I am forever indebted to him
Boris C. | Aug 2020
They swooped in when we were having trouble with another lender. Keith fast-tracked my mortgage application at the same rate as the original lender. It took 1 week from start to clear to close. It was awesome.
Tyler E. | Nov 2020
The entire loan process was simple with no surprises. Keith was responsive at all times.
Thomas H. | Aug 2020
Had a great experience with Keith & team.
Amanda G. | Nov 2020
Easy process. Agent was good at communicating and following up. Good rate
Kara P. | Aug 2020
Keith was great, the process was easy and quick, and we felt like we got a good rate/cost combo.
Lisa S. | Aug 2020
Responsive. Organized. Communication
Todd L. | Sep 2020
Keith Ulbrich was amazing - very responsive, knowledgeable, thinking ahead and already referred him to my sister-in-law about a refinance.
Linda F. | Oct 2020
Because it was professional, smooth and very transparent and no hidden fees/closing costs
Charlotte T. | Nov 2020
Keith and Carolyn were excellent to work with. They answered all my questions, where incredibly friendly and made the entire process easy.
Eric W. | Jan 2021
Keith was very professional and knowledgeable. He has many years of experience and it shows! The process was flawless and the most peaceful part of my moving experience. Keith and Guaranteed Rate have their systems in check..very streamlined and efficient. There were no issues in the process and closing was successful. I highly recommend Keith and his team.
Nicole H. | Aug 2020
Keith and Matt were amazing! Helpful, efficient, smart and so very helpful.
Frank P. | Sep 2020
Excellent consistent reliable customer service
Anand P. | Nov 2020
Keith was awesome. Super responsive and always answered any questions we had. We closed so quickly and never encountered any hiccups.
Mary H. | Dec 2020
Keith and his team are always quick and thorough.
Emmanuel B. | Jan 2021
Attention to detail, quick response time and efficient execution
Michele G. | Aug 2020
Friendly, responsive team, best website for uploading documents that we've used so far. Easy closing at our condo.
Thomas E. | Sep 2020
There were no issues and Keith made the process very easy and painless
Diana M. | Oct 2020
Keith and his team were so easy to work with and so responsive and upfront with all of the information we needed and they made the process pain free.
Laura C. | Nov 2020
Professional & responsive from beginning to end.
Camille J. | Dec 2020
Easy to work with. Always available to answer questions.
Mary S. | Jan 2021
great communication easy to upload docs
Claudia M. | Aug 2020
Keith and team were incredibly easy to work with. Far better than my past experience with a mortgage broker.
JEFFREY C. | Sep 2020
Keith Ulbrich and his team are great!
Laura G. | Oct 2020
Smooth transaction all the way
Margaret S. | Nov 2020
Smooth and seamless and organized process. Flash closing was a bonus.
Laura B. | Dec 2020
Keith was so helpful and answered all of my questions in a timely manner and in a way that I could easily understand.
Christine M. | Jan 2021
Great customer service & knowledgeable professionals.
Brian M. | Jul 2020
i've used you before and it was a good process.
Michael M. | Aug 2020
I've worked with Keith Ulbrich for many years and many refinances, etc. He is very quick to reply to queries and very responsive--great customer service.
Lisa F. | Sep 2020
Communicative staff and smooth process, never felt hassled
Marc K. | Oct 2020
Very good and easy and fast
Felipe V. | Nov 2020
Professionalism and efficiency
Katarina C. | Dec 2020
I''ve used them exclusively for 12 years always great.
Kenneth J. | Jan 2021
Very professional to work with. The process is seamless.
Eric R. | Jul 2020
available anytime, quick responses
Steven A. | Jul 2020
Because of professionalism and willingness to work with customers. Keith was very very helpful during the process of obtaining the loan.
Susan K. | Jul 2020
Easy, great feedback/communication with my loan officer.
Robert R. | Jul 2020
Professional, friendly, knowledgeable
Amy C. | Jul 2020
Very professional staff, highly skilled and very helpful.
Artur R. | Jul 2020
Keith is always so helpful and just great to work with, overall.
Shawn M. | Jul 2020
The process was great and I have already referred someone to Guaranteed Rate
Scott S. | Jul 2020
Rate was great, and process was fast and simplified.
Christopher B. | Jun 2020
Everyone that helped with the loan was unbelievably helpful, courteous, and knowledgeable.
Timothy H. | Jun 2020
Keith Ulbrich and his team are excellent. I fully trust Keith's advisement and he looks out for his clients.
Jennifer K. | Jun 2020
The communication was timely, very reliable
Melvina E. | Jun 2020
Everything went smoothly and communication was kept through the entire process.
Danielle G. | May 2020
Quick process and great communication
Joshua B. | May 2020
Good communication, fast and easy!
Stephanie L. | Apr 2020
Keith Ulbrich was amazing in the whole process of getting my first loan for a house. He was extremely helpful and patient with all of our questions.
Laine H. | May 2020
Very easy process. Good communication.
Jay G. | Apr 2020
It was smooth and i got a good rate
Todd W. | Apr 2020
Keith and his team always dos an amazing job of taking care of my loan
Manratana I. | Apr 2020
They made the process very easy!
Jennifer K. | Apr 2020
Great customer service and ease of doing business.
Jason H. | Mar 2020
Great customer service from Keith
Christopher S. | Mar 2020
Very good service, response time and easy to work with.
Ryan S. | Mar 2020
Keith was incredibly communicative and informative and was so helpful is this process. I can’t thank him enough.
Rockney D. | Mar 2020
Easy to work with and quick to respond
Janee L. | Mar 2020
Very smooth. They held my hand the whole way.
RYAN D. | Feb 2020
Prompt responses to my questions, paid attention to detail and kept me very well informed during the loan process.
Sarah K. | Feb 2020
Keith and his team were excellent at every step of the way.
Ryan W. | Feb 2020
Top-shelf service and responsiveness.
Daniel M. | Feb 2020
Keith Ulbrich was very helpful!!! He took all of our calls and concerns very seriously and talked us through everything to help us understand.
Femmily R. | Nov 2019
Responsive. Professional. Accommodating.
Brian M. | Oct 2019
The service and willingness to help with all aspects of this process by Keith was amazing! He was always ready to listen and answer any and all questions that we might have!
Robin M. | Oct 2019
Worked with great agent - Keith Ulbrich. He was very responsive and provided great, informative responses to all questions.
Gregory H. | Oct 2019
Good customer service
Kevin S. | Sep 2019
Everyone we worked with was so helpful and accommodating!
William S. | Aug 2019
My loan office Keith Ulbrich was wonderful. He was always available to answer my questions. My loan process was very quick and smooth.
Antonio T. | August 2019
Keith was very informative and helpful and made the entire process seamless.
Carina B. | August 2019
Keith was excellent, fast and reliable! He made the process much easier than I ever thought it would be.
Jeremy F | July 2019
Keith was great to work with, and the colleagues he had me work with as well were also very helpful. Thank you for helping ease my mind with clear and considered answers throughout the process. I never felt like I was being pushed around, and they always answered in a timely manner to all of my questions. I was fairly nervous going in to buying my first home, so I truly appreciated the honesty I received from the team.
Hilary W. | June 2019
Keith Ulbrich was absolutely outstanding in terms of customer service, response time, and patience. Our situation was a bit unique in that we were dealing in part with an overbearing family member, and Keith seamlessly handled the extra stress with extra patience. I would highly recommend Keith Ulbrich to anyone in need of a loan.
Mary M. | June 2019
Keith was fantastic! His communication was prompt and he answered all of my questions. He was professional and friendly. His team was also great to work with. I was very satisfied and would absolutely recommend Guaranteed Rate to others.
Megan K. | May 2019
GR was amazing in securing my FHA loan and explaining the whole process to me. I was surprised that the home buying process was so simple and efficient! Thanks GR!
Rockney D.R. | May 2019
Very professional and personable service. The process was very smooth and easy. Keith Ulbrich was outstanding and so very helpful. I would highly recommend and use Guaranteed Rate again! Excellent service!
David S. | May 2019
Had a great experience. The team that helped me was professional and efficient.
Brenna Q. | April 2019
Had a great experience. The team that helped me was professional and efficient.
Brenna Q. | April 2019
Keith Ulbrich made our loan process very easy. He and his team were helpful every step of the way. Much appreciated!
Jacob S. | April 2019
Guaranteed Rate made buying my new home a very smooth process. They walked me through every step and were always available to take my calls. I highly recommend them.
Mary K. | March 2019
Keith and the team made the whole process super simple and I never felt like I was lost along the way. Great team especially for a first time home buyer.
Michael C. | March 2019
Always great to work with Keith and the team at Guaranteed Rate!
Daniel E. | March 2019
Excellent service, very responsive every step of the way.
Jeffrey N. | January 2019
This process was extremely easy, and the communication was thorough. I would recommend Guaranteed Rate to everyone.
Breanne G. | December 2018
My loan officer Keith was beyond amazing thru the whole process and made it beyond simple with my heavy work schedule. I’m truly thankful for all he did and have already recommended him multiple times to people I know are considering a refinance in their not to distant future. Thanks again!!!!
Brian S. | December 2018
Keith Ulbrich and the team at GR met and exceeded mine and my wife's expectations. The entire team was a pleasure to deal with, especially Keith. He kept me in the loop every step of the way and was extremely helpful. I wouldn't hesitate to use GR again for any loan needs in the future. Thanks for allowing my wife and I to purchase our dream home!
Grant A. | December 2018
Always pleasant to speak with Keith. Promptly answered any questions I had. Thoroughly explained any processes I was unfamiliar with.
Jean L. | October 2018
Keith was amazing. He made the process as painless as possible and was always there to answer my questions. I've already given his contact information out to other people.
Madelyn W. - October | 2018
Keith Ulbrich was fantastic to work with. He communicated exceptionally well throughout the process. He was very organized. We did not have to go back and forth a lot, which my wife and I appreciated quite a bit. Keith also went above and beyond in tracking down representation on the seller side to obtain all required documentation to process the loan. That seller side of the transaction was not very organized and as a result we were very appreciate of Keith's work to ensure the loan processed on time. Thank you so much, Keith!
Steven V. | August 2018
From the first day to the last day Keith was great to work with. Always working. I remember when he called us on a Sunday to make sure the process kept moving. Who does that? Amazing!
Craig H. | July 2018
Keith Ulbrich was fantastic. He got our loan closed quickly and on time with no issues. Extremely responsive. I will be referring family and friends and would definitely use him again.
Jennifer K. | July 2018
Keith made this process almost effortless for me. I will be recommending him to anyone and everyone!
Jacob H. | July 2018
Keith always answered the phone, and answered my many questions with immediate answers. He was very friendly and easy to work with. He made my home buying happen, and he did so so it went smoothly and problem-free!
Thomas M. - July | 2018
Keith and team were very responsive and made the process easy. No missteps and minimal amount of redundant or unimportant requests.
David G. | July 2018
Everyone was very accessible and patient when I had questions or needed anything. I had touchpoints with several different people, but it always appeared that they had communicated appropriately beforehand and were all on the same page before reaching out to me. I always knew what I had to do, when it was due, and actions that I had to take. My lawyer and broker also spoke highly of the team and credited them with a smooth process, especially on the VA loan.
George L. - July | 2018
Keith Ulbrich has been incredible along our journey in securing a home loan. He was accessible, even when we didn't expect a response. He was also transparent and helpful throughout the entire process and adapted to our many changes/questions/requests through all the ups and downs.
Jarod S. | June 2018
My experience with Keith Ulbrich was great! Thanks for all your help.
Jason H. | July 2018
Keith Ulbrich was phenomenal! He answered all my questions and was a great support during this process!
Erin C. | July 2018
Keith Ulbrich made my first home purchase a breeze. He and the team ensured that I understood everything happening at each stage of the process and worked with me to secure my loan when things took longer than usual. Thank you so much for making a stressful time 1000% easier!
Rai D. | June 2018
Keith Ulbrich stepped into a troublesome situation with another lending company who I was previously working with, he was truly professional and made the process much easier and I felt he is much more trustworthy. A big thank you to Keith.
Daniel E. | May 2018
Good communication with all people who worked in the loan.
Luis L. | April 2018
We were told that it takes extra long to complete the loan process in Wisconsin. We went with Keith and team and had our loan clear to close in record time according to our real estate agent. This was the first time he had a client use Guaranteed Rate, and he was super impressed too.
Rebecca B. | 09/01/2017
Keith Ulbrich was amazing, super efficient and very responsive to all of my needs. He was also very proactive in meeting my goal date for closing. Keith made it effortless for me! He's the best!!!!
Joyal P. - Naperville, IL | FEB 2017
My loan officer was great! He was always available when I had a question. We had a couple of hiccups and he was always on the ball ready to understand how he could help or what he could do for me. He even found an IHDA loan that I qualified for to help with closing costs!! Anyone would be lucky to work with him.
Jo Ann D. – 11/7/2016
Keith, Carolyn, and Nicole were extremely professional, friendly, and were always quick to answer my million questions. They are a great team, I couldn't have asked for better service. They made what could have been a stressful process into a simple experience, and I am so grateful for that. Buying a foreclosure was a trying experience, and even with all the delays on the seller's side, my GR team did everything to make sure I closed on time.
Melissa C. – 7/26/2016
Keith was extremely responsive to us and was patient in answering our questions as first time home buyers. We had a tight timeline and Keith & team were eager to help us reach our goal closing date. Additionally, the online portal to upload documents was very user friendly. We were extremely happy with the experience and will be sure to recommend Guaranteed Rate to others!
Amanda B. – 7/22/2016
Keith Ulbrich is the best guy to work with. I am a first time home OWNER because of Keith and all his efforts. I went through a lot of grief and heartache to find the right house and Keith worked with me every time -- calming me and making it easier. Thank you!
Debra F. – 7/14/2016
Keith and the team made the process extremely seamless - checking in along every step of the way, great with communication. I have already recommended Guaranteed Rate to a couple of friends and intend to send more clients. For my first experience buying a home in IL, Keith and Guaranteed Rate set the bar high.
Timothy M. – 6/21/2016
Keith was very friendly and easy to work with. He made the process as simple as possible for a first time home buyer.
Sona A. – 6/3/2016
Keith Ulbrich did an excellent job in helping us finance our home. He demonstrated great communication and professionalism.
Jun Cesar A. – 4/28/2016
Keith was great. His experienced showed. He really knew his stuff!
Bobby K. – 4/28/2016
Keith is a great loan officer, and a good guy. I don't trust most banks or loan companies. That being said Keith has never steered us wrong. He has been our go to loan guy for 6+ years hope he does not retire for a long time. My wife and I refer everyone we know to him that is looking to buy or refinance. I don't see that changing anytime soon. I would like to thank Keith and his team they where awesome.
Matthew G. - Chicago, IL | Jan. 2016
Keith is a great loan officer, and a good guy. I don't trust most banks or loan companies. That being said Keith has never steered us wrong. He has been our go to loan guy for 6+ years hope he does not retire for a long time. My wife and I refer everyone we know to him that is looking to buy or refinance. I don't see that changing anytime soon. I would like to thank Keith and his team they where awesome.
Matthew G. – 1/25/2016
Keith was extremely courteous and proactive in working with us as first time home-buyers
Mara H. - Chicago, IL | May 2023
Keith Ulbrich and his team kept me updated throughout, it was a pleasure working with them!
Deborah S. – Chicago, IL | June 2015
Mortgage team was very responsive and kept me up to date on everything as it was progressing. Highly professional and I never felt like I was in the dark.
Aleksas M. - Chicago, IL | May 2023
Keith Ulbrich was always accessible to me throughout the process and responded to my questions promptly.
James H. – Schaumburg, IL | Apr. 2015
Pretty easy and painless overall
Brad G. - Chicago, IL | Jan 2023
Keith was responsive, answered all of our questions, and was an incredible ally throughout our first time home buying process
Jenine W. - Chicago, IL | May 2023
Keith was responsive and proactive in understanding my needs! I will recommend Keith and Guaranteed Rate as much as possible!
Jason H. -- Geneva, IL 7/21/2014
Excellent service. Very knowledgeable and helpful from beginning to end.
Keith D. - Lake Zurich, IL | May 2022
Keith was extremely helpful, knowledgeable, and made this process easy and stress free. He was always available to answer my questions and talk me through any concerns I had.
Lisa E. - Lake Zurich , IL | Jul 2022
Keith and his team are always quick to respond, very helpful, knowledgeable, and kind.
Laura B. - Dekalb, IL | Dec 2022
Smooth and efficient process.
Paulius S. - Chicago, IL | Jan 2023
Very helpful, friendly and communicative team at the same time they weren''t overbearing. Online tools were intuative. Shout out to Keith Ulrich - thanks for everything!
Katelyn D. - Chicago, IL | May 2023
I've been working with Keith Ulbrich for more than ten years. He is my primary connection to Guaranteed Rate, and I hope to work with him again in the future.
Lisa F. -- Chicago, IL 6/24/2014
Keiths team provided us with information at every turn and allowed us to focus on the next tasks at hand.
Nicholas M. - Chicago, IL | May 2022
Great service from Keith U
Aaron P. - Chicago, IL | Jun 2022
Results. Great communication. Nice people
Karin O. - Chicago, IL | Jul 2022
Guaranteed Rate was very easy to work with. There was constant communication on my loan and I always knew what was needed from me.
Katherine S. - Elgin, IL | Sep 2022
Keith did an outstanding job being responsive and finding the best solution for us
Scott E. - St Charles, IL | Dec 2022
Made the process very smooth and easy to understand!
Trevor F. - Dekalb, IL | Jan 2023
Keith was the best! I would highly recommend anyone to work with him. He was so informative, transparent and went above and beyond to work with us.
Kaylee K. - Chicago, IL | Apr 2023
Keith Ulbrich is always fantastic. This is our second experience with him and the team at GR and would always use him in the future and/or recommend him to others.
Jared D. - Chicago, IL | May 2023
Keith Ulbrich and his team are outstanding. Keith runs a great team
Patrick V. - Chicago, IL | Jun 2023
Easy and fast; improvements from 2015.
Luke C. - Chicago, IL | Jul 2023
We had a great team. Keith U, Matt F, And Andrea A worked tirelessly to get us over the finish line on time
Bryan K. - Clinton, IL | Oct 2023