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Kelly Brown

VP of Mortgage Lending
17177 N Laurel Park Dr, Ste 340, Livonia, MI 48152
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NMLS: 456757
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TestimonialsCustomer testimonials Read more

Our officer made the loan process easy to understand and was always available to answer questions.

Lauren S. | 07/17/2017

I couldn't be happier with our loan experience and our agent, Kelly Brown. We were kept informed every step of the way, and her entire team did a phenomenal job keeping me calm during an otherwise stressful time. We had left our previous residence and were staying with family while we shopped for a new home, and everyone [at Guaranteed Rate] was very understanding and sympathetic to our needs. I can't imagine going through this with any other team.

Amber T. | June 2017

Kelly Brown was outstanding through the entire process! Her and her entire team were a pleasure to work with.

Michael D. | 6/5/2017

I was very nervous with purchasing a home again. I didn't have a very good experience this first time. Kelly Brown kept me up to date every step of the way. She answered all my questions. She checked-in with me frequently to explain things. She had great recommendations for next steps. Kelly made this purchase much more pleasant and a lot less confusing this time.

Jamina C. | 05/25/2017

Kelly Brown was wonderful, and made the process very easy.

Christian H. | 05/26/2017

Kelly Brown was great and extremely helpful and responsive throughout the whole process. I was very satisfied.

Rebecca M. | 05/05/2017

Kelly Brown patiently helped guide us through the process and set us up for success at close. We're very pleased with the service we received from Guaranteed Rate.

Richard G. | 05/04/2017

Kelly and her team was amazing! All were pleasant to work with, they keep me informed during the entire process, closed in 35 days. I would recommend them.

Candy R. | 04/25/2017

They really made the process easy for me as a first-time home buyer.

Waheem R. - March | 2017

The team made it a smooth transaction. I was very pleased with the information shared from the very beginning until our closing at my dining room table!!

Kelly D. - February | 2017

Kelly Brown and her team were very helpful and awesome with which to work. I've known her for about 7 years and I will definitely reach out to her again.

Michael B. | December 2016

Kelly Brown is fantastic, simply put the consummate professional. The process was executed easily and without any hiccups, I would recommend Kelly to anyone.

Andrew B. | January 2017

Start to Finish this was one of the best experiences I've had in regard to any type of loan related to home ownership. Five stars. Great job Kelly Brown and team, Great Job!!!!! (P.S. I've owned four homes.....so I KNOW.)

Rita R. | November 2016

I was very pleased with their experience and with the overall experience.

Paul B. | November 2016

I am very happy with Kelly and have used her multiple times. I would definitely recommend her to others as well.

Ashish V. | October 2016

It was a very smooth process and things went very well. We worked with Kelly Brown who was absolutely amazing and the entire process easy to understand and pain-free. I would recommend her to anyone looking for a home loan.

Jason R. | October 2016

Kelly Brown did a fantastic job. Always prompt in returning my calls, explained everything, kept us updated all the way through the process. We give her and her team a 10+++ rating.

Thomas B. | 10/21/2016

About Kelly

I have been in the residential mortgage business since 2001 and LOVE what I do - helping clients with the biggest financial transaction of their life and making it seamless, efficient and most of all - Stress Free. I pride myself on having the same client's and referrals for over 15 years and value the trusted confidence I have with each relationship.

I have experience in every aspect of the process and knowledge of loan programs, requirements, and a solution based attitude to get the job done. Whether you are contemplating a move to a new home or a first time purchaser, want a more efficient payment with a refinance or want to build the dream home and not sure where to start I can assist you in finding the right path and guide you every step of the way.

Please give me a call to discuss and let me help you make the process enjoyable as well as the best option for you.

Kelly interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I started in the mortgage business in 2001 and was looking for a combination of sales, marketing, and working with consumers daily and I have a love of numbers so mortgages turned out to be the perfect fit as I LOVE what I do and helping borrowers with the biggest financial decisions with a home.
What specific steps do you use to help your customers find the best home loan for them?
I consult with my borrowers to determine the best loan options based on their budget and financial goals both now and in the future. It’s not just a “here’s your rate and preapproval” it’s a true consultation to find out what they need to feel comfortable in their mortgage. The process is not always about rate, and you have to develop a relationship and trust for a client to share those details with you.
What advice would you give new or first time home buyers?
As a first time buyer there is paralysis of analysis of information. To start with understanding your goals and what the mortgage can do for you to meet those goals is first step. Next is to understand the loan options, the payment and cash to close, and how one option differs from the rest, finally is to conclude your pre approval with the comfort of no surprises and shopping with confidence and focus on the house and not worrying about the financing.
What part of the home loan process do customers find most difficult and how do you help them through it?
With the ever changing mortgage industry a lot of my client’s find the fear of the unknown. They think since the mortgage meltdown that they cannot buy if they faced a hardship in the past or don’t have 20% down and excellent credit. That’s not the case, and I explain the options available, what steps to get from beginning to end and how to make things easier on themselves by letting me do the work for them in evaluating options based on their wants and needs.
Summary of where you grew up: family, affiliations, college, high school, etc.
I am a born and raised “Mitten” girl, love the seasons our great state offers and grew up locally in Westland, attended college at U of M – go Blue! and maintain local affiliations with realtors, financial planners, insurance agents and local municipalities to stay informed of my market.
Tell us something that makes you unique or something wacky, yet interesting about you?
I love to target shoot – I find a focus and respect for guns as well as enjoy the challenge against myself to improve.

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