What people are saying... What people are saying... Back to profile
The team at Guaranteed Rate was tremendous from start to finish. The provided clear instructions and were consistent with communication throughout the entire process. Everyone went very smoothly.
Vincent B. - Carteret, NJ | Jan 2022
I was blown away by the entire sense of urgency, service and responsiveness of the team! Such a breeze to work with from start to finish!
Cristiana F. - Union City, NJ | Dec 2021
Kyla Demarzio and her team have helped me with several mortgages over these last few years. Her knowledge of the business is as good as it gets. When I need a mortgage, I know I have a team behind me that is going to get me the best deal done in the best way.
Joseph C. - Freehold, NJ | Dec 2021
Everyone is very friendly and efficient! The only thing I wish happened differently was that I emailed a few questions a couple days before closing and no one responded. It was a little unnerving to enter closing with questions on my mind because the closing agent couldn't answer all of my questions with confidence but besides that the experience was smooth!
Erica W. - Union City, NJ | Nov 2021
Great customer service and good people.
David S. - Fair Haven, NJ | Nov 2021
Kyla and her team were absolutely amazing they were knowledgeable and responsive.
Jessica S. - Wayne, NJ | Oct 2021
Guaranteed Rate was super easy to work with and my team was very buttoned up
Carolyn X. - Jersey City, NJ | Oct 2021
GuaranteedRate made the process easy and were communicative throughout the entire period that we were purchasing.
Katherine Z. - West New York, NJ | Oct 2021
Super easy to work with and fast closing
Jonathan D. - Red Bank, NJ | Sep 2021
Everyone we dealt with from the beginning was over the top helpful. Much more helpful then other banks I have dealt with in the past.
Brian T. - Westwood, NJ | Sep 2021
Our team was amazing! They handled every last minute change and reschedule and resubmit quickly efficiently.
Jeanna Marie S. - Ossining, NY | Aug 2021
Seamless process, prompt replies and small but efficient team
Anita K. - West New York, NJ | Aug 2021
The entire team was very helpful, especially since I was a first time home buyer.
Maura G. - Hoboken, NJ | Aug 2021
Very thorough but easy process. Very friendly staff - especially Kyla and Madison! Much better experience than our previous mortgage.
Sarah H. - West Orange, NJ | Aug 2021
The staff are super friendly and efficient
Libin M. - Jackson Heights, NY | Aug 2021
I have now worked with Guaranteed Rate on my primary home, my vacation home and a could of refinances and they have been exceptional each time around. I couldn't be more pleased with Megan and Kyla and the strong teams they have.
Bradley D. - Rockaway, NJ | Jul 2021
Kyla and her team have been supportive, communicative, and dedicated to a seamless customer experience. As a first-time home buyer, this was such a smooth process and I did not feel stressed at all! I loved the fully digital intake of account details, forms, and everything. Such a crucial detail especially in pandemic times. Again, THANK YOU to Kyla and the team!!
Suman P. - South Orange, NJ | Jul 2021
The team I worked with: Kyla, Madison, Karen, Tracy and Tamar were ON TOP OF IT ALL. Communication was TOP NOTCH.
Alyson S. - New York, NY | Jun 2021
responsive, fast, accurate
Samantha P. - Brooklyn, NY | May 2021
Kyla and her team were incredibly responsive and moved quickly to support our refinance. The team provided clear instructions for us which made it incredibly easy for us to do what we need to do to ensure a successful transaction.
Patrick O. - Bayonne, NJ | May 2021
Highly responsive, fast service that will answer any questions you have day or night.
David D. - Rutherford, NJ | May 2021
They were very attentive and available
Elyse A. - Hoboken, NJ | May 2021
Kyla and her team were amazing every step of the way. Very communicative, very transparent, and very responsive.
Maxwell K. - Merrick, NY | May 2021
Time was of the essence when I first reached out to Kyla to obtain pre-qualification. She worked tirelessly and quickly to get us what we needed when we needed it. Then her team followed up with strong customer service and dedication to working with me to ensure we met our closing date and all deliverables.
Kimberly C. - Flemington, NJ | May 2021
They were patient and very accommodating through our whole buying process
Justin B. - Jersey City, NJ | May 2021
Great responsive service, clear transparent about loan
Shikhiu I. - Brooklyn, NY | May 2021
Fast, efficient and friendly.
Jules H. - Jersey City, NJ | May 2021
Excellent communication, rapid processing, efficient, resourceful and reasonable rates.
Edward P. - Maspeth, NY | May 2021
They truly went above and beyond, making the process a breeze.
Barry L. - Maplewood, NJ | May 2021
The team was responsive to my many questions, and everything felt smooth.
Philip R. - Astoria, NY | May 2021
They are incredibly fast and responsive and gave great guidance on how to refinance.
Maria C. - Maplewood, NJ | May 2021
Good communication, things worked out
Konstantinos B. - Hoboken, NJ | Apr 2021
kyla makes the process easy to understand, quick to implement and is extremely responsive. shes fantastic!
Erin D. - Albertson, NY | Apr 2021
This is the 4th time I have done this with Kyla and team and they always are on point and efficient.
Raul P. - North Bergen, NJ | Apr 2021
Kyla and her team were great to work with. Very responsive and clear on what was needed.
Jacqueline T. - Rock Hill, NY | Apr 2021
Kyla and her team provided superior assistance throughout my buying journey
Kneselle Michael M. - Tenafly, NJ | Apr 2021
The entire team was extremely helpful, professional, courteous and responsive.
Christopher S. | Mar 2021
Every step was made so easy and the vast support team was incredible. I was truly amazed by the response times and informative correspondence.
Charlotte P. | Mar 2021
Kyla, Tamar, and tracey worked with me through extremely challenging circumstances surrounding a divorce refi
Jonathan F. | Feb 2021
We feel lucky to have had Kyla to help us. We had a great experience all around!
Jon S. | Oct 2020
Clear communication, good rate, great preparation at closing
Daniel Z. | Feb 2021
They were so quick and easy to work with. Best experience.
Jessica W. | Dec 2020
Because I was impressed with the process, the personnel, the rate, and the technology utilized.
Nicholas F. | Sep 2020
friendly, responsive, trustworthy
Marian L. | Sep 2020
Everyone who I worked with was amazing and very helpful.
Monica C. | Nov 2020
Kyla and her team were absolutely exceptional. They are extremely knowledgeable and patient while being focus on execution at the highest-level. I would highly recommend using Guaranteed Rate and Kyla.
Beata S. | Dec 2020
Everyone was so helpful and responsive every step of the way
Jerad M. | Jan 2021
Kyla and her team were amazingly efficient and helpful, and made the process easy and painless. We’ll be sure to refer people to her and her team!
Sam S. | Sept 2020
You made the process quick and easy!
Jamison S. | Sep 2020
Guaranteed Rate was fast, efficient, friendly and informative through the whole process. Everyone made it very easy for me to gather all the documents I needed, and was fast to respond to any question I had. And they were all also just great people to talk with!
jonathan s. | Oct 2020
Extremely responsive, comprehensive service. Totally seamless and successful at getting us through closing!
Kenneth D. | Nov 2020
So efficient, quick and made the whole process very easy
John L. | Dec 2020
Kyla and Tamar''s focus is 2nd to none.
Anita K. | Jan 2021
I appreciate the time and work Kyla and team puts in to get things done. You guys are the best!
Joseph C. | Sept 2020
Great team helping me along the process.
Elyse M. | Sep 2020
You really worked with us to meet our needs, got us a fantastic rate, and were very accessible to answer any questions we had.
Elyse G. | Oct 2020
Kyla and her team are incredible. MG process was seamless and super easy to follow. Team was always super responsive
Sarah C. | Nov 2020
They really did get me the best rate possible. They were incredibly quick and responsive.
Caitlin B. | Jan 2021
Very helpful and professional every step of the way.
Christiana H. | Aug 2020
Kyla and her team made the process incredibly easy
Samuel S. | Sep 2020
The team was very responsive and helpful throughout the process. They laid out the timeline very clearly and kept me in the loop every step of the way. I felt that the team had my best interest in mind in terms of securing the lowest rate possible as well.
Erika J. | Oct 2020
Great advice and great execution
James C. | Nov 2020
Kyla and her team were amazing! We won a bid on our first offer with her and the process ran perfectly and smoothly.
Annalisa L. | Dec 2020
Kyla and her entire team made the process painless. They always called me back quickly and no question was too small. The overall service was just impeccable.
Eileen G. | Jan 2021
Everything was quick and very easy. Already recommended to multiple people.
Thomas F. | Jul 2020
They excel at communicating throughout the process.
Lori R. | Jul 2020
Kyla and her team are the best of the best. They have a solid system and a great team that works together to get it done.
Leilani C. | Jul 2020
Excellent & knowledge team
Nathan J. | Jul 2020
Dedication and responsiveness
Tiffany S. | Jul 2020
The GR team was very responsive and knowledgable. I have already recommended Kyla DeMarzio.
Brian B. | Jul 2020
Because Kyla and her team are the best.
Leilani C. | Jul 2020
I have been trying for years to get rid of my second mortgage. Kyla and her team at GR were the only people able to help me. I can't thank them enough. This is a major accomplishment for my husband and me.
Michelle L. | Jul 2020
Because they make everything painless and are very efficient.
Jennifer M. | Jun 2020
Quick and helpful in whatever we needed
Jordan M. | Jun 2020
Kyla thank you so much as always for being an amazing human being! I am honored to know you and work with you for all of my mortgages. Thank you!
Victoria P. | June 2020
super responsive and easy to work with
Latha Y. | May 2020
Their attention to detail and efficiency as well as amazing customer service!
Anthony P. | Apr 2020
Kyla's team is the best. Made refinancing painless.
Bradley S. | Apr 2020
Thanks to you and the entire team at Guaranteed Rate for your guidance and support throughout the refi process. It's a cumbersome process by nature with all of the paperwork, but it feels like everyone there made it as smooth as possible.
Brian G. | April 2020
Kyla and her team went above and beyond for me. They were in constant communication with me. They were “by my side” every step of the way. They put my needs and concerns above all else.
Bernard T. | Mar 2020
Every person I had contact with was incredible. They treated me kindly. They were knowledgeable, informative and extremely helpful.
Patricia B. | Mar 2020
Great service and quick process.
William M. | Mar 2020
I always recommend Kyla Demarzio
Brian D. | Mar 2020
Kyla and were team were awesome. They were there for me every step of the way.
Dimosthenis G. | Jan 2020
Kyla and her team were fantastic. They went above and beyond in helping us secure the loan. Tracey was terrific as well.
Ashish G. | Nov 2019
Kyla--I sincerely appreciate all your help and the warm welcome but most importantly for being such an amazing person to both of us. You can be sure I am your number one fan when it comes to mortgages and will pass the word around to all my personal and business contacts. Without you this would not have been possible!!
Ruy A. | Feb 2020
Easy and seamless communication, partners that are knowledgeable and I trust with my business.
Kathryn S. | Oct 2019
All team members were so responsive to me in an extremely timely fashion. They all also explained things in ways that I could easily understand.
Clare O. | Oct 2019
Kyla deMarzio is amazing!
Maryann J. | Oct 2019
Kyla, it's really remarkable how you worked tirelessly to get it done so efficiently and meet our needs. We can’t thank you enough, we are off to a great start in New Jersey!
Eden G. | August 2019
We have had the best experience with Kyla and her team. We've owned 3 properties and refinanced once. With Guaranteed Rate we have had BY FAR a better experience than ever before. I recommend her to anyone buying a home in NJ and if she represents GR across the country would recommend GR to anyone!
Katherine K. | July 2019
Kyla, you and the team at Rate are fantastic! Whole process runs smooth like a well oiled machine. Best bit though is the human touch. You’re always keeping us informed, checking in that we’re ok and when we have issues (or simply don’t understand something) the team is responsive and helpful. We’ve had a number of experiences to compare, in and outside the US. I say you’re by far world class. Well done. And huge thanks for all your help!
James E. | June 2019
Kyla, you are a rock star!!! Thank you for all of your help. Really appreciate the time and attention you and team provided us through the process, unbelievable. I will definitely be recommending you to our friends!
Issac M. | April 2019
Kyla and her team are awesome! They made this experience very organized and painless. They answered our questions promptly and effectively. Constantly reassuring us were won't have any problems. Guess what??!! We didn't??!! Our closing went so well we were all done within 1 hour! We had time to pick up our daughter in school!
Jaja C. | April 2019
We would truly like to thank you Kyla and your team on the fastest turn around process ever!! Without you, we would not be where we are today .. in our first home together. Thank you for your guidance and support through this short but amazing process with your team. You have been exceptional to work with! You rock!
Juvie & Kushal P. | September 2018
The responsiveness, professionalism and support from the team throughout the process was amazing. Thank you!
Robert M. | August 2018
Kyla DeMarzio was exceptional from day one. She made me 100% comfortable with every step in the process and made me confident and comfortable that nothing would slide through the cracks. Her team was very responsive and helpful, taking the time to talk via email or phone whenever needed. I would absolutely use them again and would recommend to anyone I know looking for a new mortgage.
Katherine K. | July, 2018
Kyla and her team are the best! They are accurate, knowledgeable and efficient, making sure you get to the closing table on time and with a strong loan that meets your needs and carries the best rate. I’ve used Kyla twice now for my mortgage loans and I would use her again and again, and refer everyone I know to her. She is always available, even on the weekends and late at night, to answer any questions or concerns. Love her!
Maureen P. - July | 2018
Kyla was great and made everything easy to understand and her team responded ASAP at all times.
Alex B. | June 2018
Kyla and her entire team are amazing to work with. They are super responsive and very detailed. They let you understand the entire process of obtaining a mortgage and even though it’s a long process, they make it easier then any other bank. I highly recommend Kyla and her team at Guaranteed Rate. Thanks again for all your help getting my deals closed on time!
Anthony P. - June | 2018
My experience with Guaranteed Rate is always amazing. Kyla, Dillon, Gina and the entire team are amazing and always do such an amazing job. I will always use them and refer them. Thank you for another successful closing!
Anthony P. | MAY 2018
This was my second time using Guaranteed Rate. Kyla and her team make everything so easy!
Kate G.
Great service. The whole team was great, Kyla, Dillon, Denise and Monica - it felt like the team was really working for ME. Being able to do everything online/phone/email was a HUGE win and would have been a deal breaker for me.
Chrissy L.
I have used Guaranteed Rate for all my purchases and refi and I have to say, you have an amazing team there starting with Kyla, her assistant Dillon and then Monica were all extremely helpful in this process. I also sell real estate and use you as my preferred lender and all my clients love working with Kyla and her team! Thanks so much for another successful deal!
Anthony P.
What a Stellar Team!! This was by far the best experience obtaining a mortgage with Kyla & her team! Kyla was Extraordinary! Her staff Dillon, Karen & Dara were also exceptional! What a Class Act! Thank you all very much!
Jason G.
I was so pleasantly surprised by the professionalism and helpfulness of everyone involved in my mortgage process. Kyla, Dillon and Dara were always just an e-mail or phone call away to answering any and all of my questions without making me feel like I was bothering them. This was our first time through the home-buying process and I know years down the road we will be using Guaranteed Rate again. I continue to boast about how incredible the Guaranteed Rate team has been and will be recommending for years to come. Thank you for everything.
Amanda O.
Everything went seamlessly for the closing. This reminds me of the saying that when we see things going effortlessly, it means a LOT of effort was put in that. So, thank you all for your help! It was a wonderful team effort! I look forward to work with you all in future if we get a chance.
Maninder and Jasleen
Kyla, Karen, Dara, and Dillon are like the guardian angels of the mortgage world. I love, love and love the fact that they were responsive, prompt, and actually cared about me. They understand that buying a home is very stressful and they made that stress go away. They were there every step of the way and even checked up on me after closing. Their team made an overly complex transaction into a very simple purchase. Now my wife and I will be able to live in a house that we both love! It can't get any better than that!
Jaymar C.
Kyla and her team were a phenomenal help throughout a difficult buying process. They were knowledgeable, attentive, and very dependable. I hope to work with them again in the future!
Adam S.
I cannot say enough about Kyla DeMarzio. I am a first time home buyer and obviously this is a stressful process. Kyla held my hand the entire time. She made me feel at ease on the days when I was feeling overwhelmed. She made me feel relaxed on the days when I was uptight. She is THE person you want to have on your side when purchasing a home. She's accessible, knowledgeable, and understanding. She goes above and beyond her title. Not only did I gain a home, but I gained a long-term relationship. I always knew Kyla had my best interest and even months after purchasing my home, she still does by checking in on me. I could not be more thankful.
Deana H.
Kyla DeMarzio and her team made obtaining a mortgage a painless process for all parties involved. I couldn't imagine a smoother transaction from application to funding. All at a great rate. Outstanding job Guaranteed Rate!
David W.
Kyla you have been so dedicated and hard-working from the beginning, and I wanted to let you know that I recognized that in you right away when you took the time to call me at 8:30pm on the night of a blizzard. Then and there, I knew I wanted you on my team!!
Maureen P.
Kyla you have been so dedicated and hard-working from the beginning, and I wanted to let you know that I recognized that in you right away when you took the time to call me at 8:30pm on the night of a blizzard. Then and there, I knew I wanted you on my team!!
Maureen P.
Kyla and her team were great to work with. As a first time home buyer, the process can seem daunting at times and they explained and walked me through everything and everything went very smoothly.
Jackie
Kyla and her team made this a super smooth process and locked me in at a super low rate.
Jennifer M.
You work so hard and never get to see the happy faces at closing. I hope you know how much you are appreciated. It is always a pleasure to work with true professionals like yourselves.
Deb Cullen (Realtor)
Kyla's team was amazing and made it easy for me to stay organized. They are a very cohesive team and I strongly recommend them to anyone trying to purchase a home. I have already recommended them!
Jocelyn T.
This is not our first home or mortgage and the process of going through all of that has always been fraught with tons agita and delays so to have everything go smoothly was truly remarkable!! Kyla thank you so much for doing what you do so well. You and your team were always very communicative and pleasant to work with.
Sarah N.
Kyla and her team were so kind and walked me through the process in a way that allowed me to understand each step. They requested documents in a timely fashion and always immediately responded to any and all of my questions.
Claire O.
Kyla DeMarzio is a true professional in every sense. She and her team were first class all the way. Thank you.
Dennis
Kyla and her team were absolutely amazing. The entire process was hassle free and couldn't have asked for a better experience.
Jerad M.
You guys are amazing. Our first pre-approval was with someone who we didn't love not for anything in particular but she just seemed to lack alacrity! Rebecca suggested that we consider someone who “can get things done” and recommended Kyla. BEST. DECISION. EVER.!!!!!! With the issues we've had with the lawyers, etc... I cannot imagine getting this done if we hadn't switched loan companies to you Kyla. So thank you for everything
Lami and Bayo A.
Thanks so much, I knew you would just get it done!! I didn't have any doubts and my spirit told me you were the one for the job. I will be sending everyone to you my love!!
Bridgette - Real Estate Agent
Thanks so much, I knew you would just get it done!! I didn't have any doubts and my spirit told me you were the one for the job. I will be sending everyone to you my love!!
Bridgette - Real Estate Agent
Kyla was absolutely wonderful to work with. She is clear and detailed throughout the process and we felt that she wanted us to be educated buyers rather then push us along. Thank you for a great experience!!
Thomas S.
My wife and I were looking for apartment to buy - we found one but it required a special type of loan that my current lender did not provide. Subsequently my agent referred me to Guaranteed Rate and Kyla DeMarzio. I explained to Kyla the rush that we were in because we had to be out of our current apartment within 30 days and wanted to move fast on this condo. She explained that it might be close but she would able to achieve what we wanted. She got her team (Gina Fazzini, Mario Ruiz) prepared... Throughout the process her team showed an unwavering determination to get everything approved as if it were their own property that they were purchasing. When there were any questions that needed to asked by us she and her team were always available. If her team had any questions they did not delay in reaching out via email or phone to get clarifications to make sure that we were still on schedule to close. Even after the loan she inquired to check up on us to make sure everything was going well!!!
Corenzo W.
You did such a great job and kept us in the loop the entire process. And your detailed emails made our clients so comfortable we all really appreciated it. Thanks again for an awesome experience!
Susan A. - Realtor
Thanks Kyla! This process was really so much easier than our original mortgage. Thank you and your team for being so easy to work with.
- Christopher W.
Kyla was amazing from day one! She was very thorough and prompt and made the entire experience enjoyable and easy. Kyla and her team are A+++ and customer service can not be beat! I will be sure to refer many people to Kyla! Thanks!!!
Christopher D.
There aren't enough words to express how wonderful Kyla DeMarzio was. From our first conversation to closing, she was absolutely phenomenal. Her knowledge and ability to get things done are truly inspirational. She (and her team) managed to get me the best rate and closed in record time. She's also a sweetheart and that made this home purchasing process a lot less stressful. A truly incredible experience with Kyla and her amazing team. Thank you for helping move into my first home. I will tell everyone about Guaranteed Rate and especially about Kyla! She Rocks!
Irma S.
THANK YOU! I'm so glad I'm working with a professional who's on top of their game like you are!! It’s sooo refreshing. Its the little things like this that I am truly grateful to be working with you. Thank you again
Andrea C.
Kyla, Thank you and your team. Everyone was so great, so helpful, it made the process flow easily. I hear others that have a miserable experience buying their first home. You and your team truly made it a fantastic experience from the very beginning until the very end!!
Andres C.
Kyla, we thank you so much for everything you did for us. Truly amazing!!! It was such a pleasure working with you and we will obviously recommend you to everyone!!!!
Devon
Excellent service from start to finish from Kyla and her team
Thomas G. - Bronx, NY | May 2022
WAHOO!!!!!! You are simply amazing!!!! Thanks SO much Kyla!! You and your team are awesome and it has been a great experience working with you guys!!
Jamie B.
The team was incredibly professional, responsive and was able to close in record time.
Fabio G. - Miami, FL | May 2022
Kyla was amazing. She held my hand through the entire (very short) process. I have heard horror stories about the mortgage loan application process and I went through one myself but only because I had not found my way to Kyla and her team at Guaranteed Rate from the very beginning!
Lida R.
Overall, very responsive and cooperative. Eager to meet closing-deadlines and offer a competitive rate.
Noam N. - Maplewood, NJ | May 2022
Fantastic communication the whole way through.
Devin M. - Emerson, NJ | Jun 2023
Exceptional service, and they saved us a bundle of cash through quick action and ability to execute. They were the best part of the whole process.
Jason H. - West Orange, NJ | Aug 2023
Kyla was amazing! White glove treatment all the way. Very attentive and amazing customer service. She was available any time of the day to answer questions and help us resolve issues.
Anita K.
The entire team was amazing, Kyla is just incredible!!! They all answer any question very quick, the online system to load documents was a breeze. I will def recommend guaranteed Rate to anyone I know who is looking for a mortgage.
Brian T. - Westwood, NJ | May 2022
Good communication, fast acting, vouches for you with realtors
Thomas D. - Union City, NJ | Jun 2022
Extremely thorough and streamline process. The entire team was very responsive to all of questions at any time of the day
Derek H. - Jersey City, NJ | Aug 2022
Kyla and her team (Madison, Karen & Tracey), were amazingly professional, thorough, and efficient. They made the process go smoothly and speedy. Kayla was always available and offered her insight, knowledge, and support when needed.
Gary D. - Queens, NY | Sep 2022
They were on top of everything from start to finish and the process was all done very quickly.
Cory H. - Oviedo, FL | Nov 2022
The entire team from start to finish was beyond efficient, transparent, and friendly.
Erick S. - Atlantic Bch, FL | Dec 2022
The staff, the process, the efficiency of the systems. An incredibly speedy and seamless experience.
Maria B. - Union City, NJ | Mar 2023
Easy, fast, good communications
Andrew G. - Hoboken, NJ | May 2023
Fantastic overall support throughout the mortgage process.
Helena F. - Westbrook, CT | Jun 2023
Personalized attention and they made the process easy.
William G. - Mount Kisco, NY | Aug 2023
Had a great experience working with Kyla. Kyla was very attentive and put a lot of effort in processing the loan.
Henry H. - Fort Lee, NJ | Oct 2023