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Mark Welch

Vice President of Mortgage Lending
3401 N Thanksgiving Way, Ste 195, Lehi, UT 84043
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NMLS: 259866
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From what I've heard, the home buying process is hard no matter where you go. Mark was very kind and helped me through the very stressful situations.

Ashley H. -Pleasant Grove, UT | MAY 2016

Mark interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I have been a loan officer for 13 years I wanted to be able to help people get into a home of their own.
Who is your typical customer and what questions do they typically have?
I deal a lot with first time home buyers and they typically want to know how much their payment is going to end up being.
What specific steps do you use to help your customers find the best home loan for them?
I always ask my clients why they want to buy a house now and what are their goals with this home loan? I want to know if they are buying a home that they will live in for just a few years or if this will be the last home they envision themselves buying. Answering these questions can definitely have a determination on what kind of loan they will enjoy the most.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
A fixed rate mortgage is incredibly stable with no changes through the term of the loan and is typically suited for a long term outlook. An adjustable rate mortgage can be very useful for the right situation in the case of a graduate student who knows they will only be living in the home for a specific period and can save a good amount of money by taking advantage of the lesser rate for the short fixed term of an adjustable.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
I had a borrower who had been told multiple times by other lenders that he would have to wait to purchase a home until he had 30 days of pay history. One of my realtor partners presented me with the problem. Typically what he had been told was true but because this particular borrower had a contract to work at a local university, I knew that FreddieMac offers financing on some types of contracts well before the start date. After a quick review of his contract employment I knew I could get him a loan. Through my knowledge of many niche programs available I was able to help them where others were not.
How has the mortgage industry changed since you started, and what would you expect in the future?
The mortgage industry is constantly changing from when I began when loans were done with little to no verified documentation to today where all documents are verified and often compared to other documents to protect against fraud.
What part of the home loan process do customers find most difficult and how do you help them through it?
Most customers find supplying the correct documentation frustrating. I make a concerted effort to make sure that the first time we meet that they bring as much of their financial information as possible so we can write an effective to-do list up front. That to-do list should take them through the process not only with deficiencies with the original documentation but with the need for new documentation as time passes.
What can borrowers do to insure a smooth mortgage underwriting process?
Borrowers can help by being proactive when asked by me or anyone on the team to turn in required documentation as quickly as possible without omitting any pages.
Summary of where you grew up: family, affiliations, college, high school, etc.
I grew up in Heber City as the 7th child of 9 until the age of 16 when my family moved to Orem. I met my wife of 20 years my senior year of high school and we have settled down in Orem raising our 4 children where now some of them attend our former high school.
What provides you with the most satisfaction in your job as a Loan Officer?
I get the most satisfaction out of having a transaction going exactly as planned. Planning out how things will occur to achieve the deadlines required by the contract with as little inconvenience to the buyers and sellers is what drives me every day.
Tell us something that makes you unique or something wacky, yet interesting about you?
I am an avid water fowl hunter. I hunt as many days as I can get away from the office during the season.

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