What people are saying... What people are saying... Back to profile
The service provided by Melissa Griffey was phenomenal. She was very thorough, professional and made this experience very smooth. I’m very grateful for her expertise.
Catherine V. - Elgin, IL | Apr 2022
Melissa Griffey was incredible to work with. Easiest loan I've ever worked on.
Jeffrey D. - Sachse, TX | Apr 2022
Melissa Griffey and Carla Hastert were very helpful.
Anna M. - Oak Park, IL | Feb 2022
Melissa Griffey is a trusted advisor.
Lisa P. - Naperville, IL | Feb 2022
Melissa Griffey is great! Very attentive and responsive. Her whole team was a breeze to work with!
Tamara D. - Montgomery, IL | Feb 2022
Quick friendly service, very responsive, no question is too simple.
Chris G. - Palatine, IL | Feb 2022
Fast, easy, painless. Everyone I worked with was professional, courteous, and timely.
Patrick L. - Geneva, IL | Dec 2021
Because Melissa Griffey is awesome!! This is our second mortgage through her and she never disappoints!
Samantha H. - Lake In The Hills , IL | Nov 2021
Our contact person was amazing!
Jeffrey M. - Aurora, IL | Oct 2021
They were very friendly and answered are questions
Shirley H. - Montgomery, IL | Oct 2021
Fast,polite, easy to contact with questions
Greg W. - Wayne, IL | Sep 2021
Smooth and easy process. Thanks to Melissa Griffey and Carla.
Elizabeth M. - Chicago, IL | Jul 2021
Everything was handled quickly and painlessly
Meghan H. - Aurora, IL | Jun 2021
We were given information that would be needed that we could follow
John K. - Aurora, IL | Jun 2021
Quick and easy. Friendly and good people
Jill G. - Frankfort, IL | May 2021
It was a painless process!
Courtney P. - North Aurora, IL | May 2021
Melissa was great- she worked quickly and does a great job keeping you updated.
Amy C. | Mar 2021
Extremely good customer service and very prompt with replies etc.
Dorothy A. - South Elgin, IL | Apr 2021
Easy to work with, responsive, good rates
Matthew K. | Mar 2021
Melissa Griffey and her team were fantastic!
Suzanne M. - St. Charles, IL | Apr 2021
Everything was clear and on time. Never had to worry about this part of the home buying process.
Kyle P. | Mar 2021
The process was so easy and everyone assigned to my loan was great to work with.
Cynthia B. | Mar 2021
Very efficient and easy to work with
Kimberly N. | Feb 2021
Outstanding service. Melissa Griffey and her team are outstanding.
Michael V. | Oct 2020
the process was fast and efficient and I got a great rate
Tamara F. | Feb 2021
For the second time, we got what we wanted/needed quickly and as painlessly as the process could be
Ross B. | Aug 2020
Good service and reasonable rates
Douglas A. | Oct 2020
Because of Melissa Griffey. She never dropped the ball.
Annette K. | Nov 2020
Our loan officer and all the other people we worked with were wonderful!
Michael S. | Aug 2020
The ease of refinancing was awesome. This is the second time we have used them.
Larry G. | Sep 2020
quick turnaround; personalized support; follow through; courteous personnel
Roger P. | Oct 2020
Melissa Griffey was wonderful to work with and made the whole process much more efficient.
Brett B. | Nov 2020
Melissa was absolutely amazing. She was very straightforward, accommodating, and helpful!
Nicholas K. | Jan 2021
I felt comfortable with the people I worked with.
Philip V. | Aug 2020
ease of application process, efficiency of entire thing
JUDITH W. | Sep 2020
Always a Smooth & easy process.
Catherine N. | Oct 2020
Very good service - easy to use
Thomas O. | Nov 2020
Everything was very straight-forward. Melissa was available for all my questions. As a First Time Home Buyer, I had a lot of questions!
Kelly B. | Dec 2020
They were so helpful throughout the entire process!
Tiffany S. | Jan 2021
Awesome experience. Melissa and Carlya were great. Always available to answer a question or guide me during the process.
James M. | Jul 2020
Melissa was efficient and always checked in with me on the process. I felt well supported and informed. There was never a moment I didn’t understand what was happening. As a first time home buyer, I was delighted to have GR as my lender.
Mary C. | Jun 2020
Professional, helpful, and friendly.
John W. | Jun 2020
Easy to work with; processed my file quickly and fully met my expectations
Nathan G. | May 2020
Easy process, excellent customer service
Christopher S. | Apr 2020
Easy process. Great communication.
Tyler A. | Apr 2020
Melissa was thoughtful and supportive and got us through the process with a minimum of hassle.
Douglas C. | Feb 2020
I found the staff to be very helpful in making the process go smoothly as possible
Vanessa S. | Feb 2020
Great service made it easy to do refinancing
Thomas C. | Feb 2020
Excellent service from Melissa Griffey
Kendall L. | Jan 2020
My loan officer was very responsive to me throughout the process.
Therese M. | Nov 2019
Great support, great team
Ricardo C. | Oct 2019
For the second time in a row, Melissa and her team were a dream to work with! All communication was prompt and clear. We'd be happy to work with her again!
Geoffrey M. | August 2019
Melissa Griffey was awesome! She made this process seamless. Very professional and I will use her again and I will recommend her to anyone I know!
Andrew S | June 2019
Melissa Griffey was amazing! She kept us updated each step of the way, and made sure everything went smoothly.
Janet S. | May 2019
Melissa worked very hard to put my purchase together. She was very helpful and responded immediately to questions I had. I couldn’t be happier with the way my transaction. Thank you Melissa!!
Jill G. | February 2019
Melissa was fantastic as was Carla. They delivered as they said they would and advised me in a timely manner on items I was lacking and assisted in finding solutions when I had documentation issues. Top notch!!!
Paul H. | October 2018
Melissa Griffey was great! She kept me informed of everything I needed to know! She's the best!
Pamela B. | November 2018
This is my 2nd time with Melissa Griffey. My 2nd loan with GA. My sister Valerie works for GR too. I love not having to go to an office and just upload. Melissa is great. Available even late hours or weekends. I’m impressed. Thanks again.
Barbara C., October 2018
Melissa and Her team went the extra mile for me! It made a difficult time pleasant. Thank you!!
Lynn K. | July 2018
Melissa Griffey and her team were efficient, kind, quick, and responsive. This is the 6th house I've purchased, so I have some experience with getting home loans, and this was by far my best experience. An no time was a worried if the loan would be funded on time due to lack of organization on the team's part. We were made aware of every step of the process by every team member, which inspires confidence and trust. Melissa also called after we were closed to sincerely congratulate us on our home. I will be referring all my friends and family to Melissa Griffey from now on!
Heather C. | May 2018
Melissa Griffey and her team were fantastic. They made the whole process easy and enjoyable.
Dave S. - June | 2018
Melissa was wonderful and extremely helpful! The entire staff made obtaining my loan fast and easy!
Cherilyn J. | June 2018
Melissa Griffey is wonderful to work with.
Kenneth K. | June 2018
Melissa and her team made the process of buying my first home easy and stress free. Thank you for answering my many questions and helping me through the process.
Heather W. - May | 2018
Melissa and the whole team did an outstanding job. They were all quick to answer my questions and process my loan with as little drama as possible. Great experience.
Paul V. | April 2018
The process went very smooth. They were in constant contact and we were able to close in 30 days. Could not be happier!
Jennifer J. - May | 2018
Melisa Griffey was a pleasure to work with. Carla was very helpful.
David C.
I have been relocated geographically four times with my company and two times due to personal wishes. The biggest pain point in the past relative to the move has always been the lack of communication from the lender and uncertainty with the loan progress. It is clear that my definition of customer service and the lenders' definition were not aligned. NOT SO WITH MELISSA GRIFFEY and TEAM GRIFFEY! Melissa has helped us on all our personal real estate transactions both primary, investment and refinance without a glitch! Melissa and her team remove the hassle and fear from this potentially traumatic endeavor. This most current loan closed 10 days early! 10 days. The seller was at least as happy as us if not more. If my 85 year-old Aunt Betty needed lending assistance I would insist on Melissa being the person to help her. If it is good enough for Aunt Betty then it is good enough for anyone!!
Mark H. || December 2016
We highly recommend Melissa, she provided us with great guidance and service throughout the process. She was responsive, honest and helpful. The loan closed on time and as expected. We've purchased several homes over the past few decades and Melissa was the best lender that we've used. We plan to use her on our next home purchase and have recommended her to friends and family. Thanks Melissa!
Trevor H. || December 2016
Melissa was the best! We worked with Melissa on two re finances and she was amazing! Always available for the endless questions and helped educate me along the way! I would highly recommend her!
Julie E. || December 2016
The folks we dealt with at Guaranteed Rate exceeded my expectations. Melissa Griffey and Carla Hastert made this a hassle free, user-friendly and positive experience. I have had stressful and seemingly never-ending mortgage experiences in the past. I have had the pleasure of partnering with Guaranteed Rate in the past and I will not use anyone else in the future.
Mark H. || December 2016
Melissa Griffey was the best! Communicative, thorough, pro-active, and friendly.
Robert W. || December 2016
This is the 2nd time we have worked with Melissa because she was so great the first time. We really appreciate how quickly she responds, and just generally makes it happen! Thank you again!
Daniel P. || December 2016
Melissa at Guaranteed Rate was great to work with - she responded quickly, made sure we knew what to expect, and kept the process moving. We wouldn't have been able to close as quickly without Melissa and her team!
Danielle A. || December 2016
Thanks Melissa. Appreciate your ability to get us a great deal!
Jim H. || September 2016
The previous mortgage company and loan officer we used (from a different mortgage company) was a nightmare. They wouldn't return our calls, e-mails, didn't receive the clear to close until a few hours before closing, didn't show up to the closing, etc. Guaranteed Rate is on the complete opposite side of the spectrum. Their online program to submit documents is incredible. It made the entire process easy, smooth, with no issues what so ever. I am beyond grateful that I was able to work with Guaranteed Rate and Melissa and her team. Thank you for making the mortgage process easy!
Tyler L. || September 2016
Thank you so much, Melissa :) You've been so great to us!
Mackenzie L. || September 2016
I had a fantastic team of people that worked very hard to help me obtain my loan and get through my closing stress free.
Debra L. || July 2016
Melissa Griffey is the best mortgage consultant I have ever worked with. She is top notch!
Mark W. || June 2016
Coming into this experience I was scared out of my mind, but Melissa took the time to explain everything to me even before I found my new home. She would always call and follow up to check in on me and see if I needed anything. Once I found my home, it felt good to know that I was being taken care of. Like I said, being scared as a first time home buyer Melissa and her staff made it very easy and understandable. I would definitely recommend them to any of my friends! Thank you so much!
Shannon G. || June 2016
As a first time homebuyer and a person who is financial lingo challenged, guaranteed rate made this process simple and easy. Melissa and her team answered all my questions and provided me with clear directions. I've heard horror stories from people buying homes, but my experience was smooth and wonderful! I walked away pleasantly saying "that's it?" And can now focus on getting situated in my new home. Thank you!
Hannah S. || June 2016
Melissa was incredibly easy to work with, and did a great job expediting things for my home purchase!
David V. || May 2016
After feeling my normal bank was not doing enough for us, Melissa and her team made the whole process go smoothly. Great job.
Thomas H. || May 2016
Melissa, you all did an awesome job! I just realized how fast the closing was. That was only just over an hour. It was great finally meeting you in person too.
Joe A., Atty || May 2016
Melissa Griffey and her outstanding team provided me with the lowest interest rate and best loan product. Additionally, I was clear to close in record time, and Melissa made sure my closing was completely stress free. What I like best about this team is their excellent communication - every step of the way! They did a phenomenal job for me!
Beth S. || May 2016
Melissa Griffey and her team were wonderful to work with. Melissa was available during nights and weekends, which certainly came in handy throughout the process. She was friendly, knowledgeable, and ensured I was comfortable. The process was smooth, and I wouldn't hesitate to recommend her to friends and family in the future!
Ashley W. || April 2016
Melissa did a great job explaining the process and answering all my questions. She was quick to reply, and very easy to work with!
Terri A. || April 2016
We were referred to Melissa at Guaranteed Rate from our realtor because we were not happy with the previous lender we were dealing with. I'm so great full for the referral because Guaranteed Rate didn't disappoint. They made it easy for us. We were first time home buyers, so it was great that we had someone to explain the different types of loans and their recommendation for our situation. The electronic document signing and document uploading was great and convenient. We received quick responses on all emails and questions.
Priscilla R. || April 2016
This is what happens when you use the best lending team.
Mark M., Atty. || March 2016
From start to finish, Melissa Griffey and Amy Brady made this loan process easy and painless. They were always available to answer questions and I never felt like I couldn't get answers to questions I had. Additionally, I never had to wait long for the answers. I would rate these two ladies an eleven on a scale of one to ten!
B.Y. || March 2016
The entire team, lead by Melissa Griffey, was prompt, accurate, competitive, and delivered excellent value. Give them a pay raise please! Thank you.
Don D.
Thank you! Thank you all for such great communication throughout this whole process. I really appreciate it.
Ashley
Melissa was extremely helpful, she would always contact us with new information! As new home owners the process couldn't have gone any better thanks to our lender
Anahi V. – Aurora, IL | Apr. 2015
Melissa Griffey was great! She responded immediately and addressed my questions honestly and accurately.
Joshua K. – Aurora, IL | AUG 2015
I was very pleased how easy and smoothly everything went and the fast communication. Melissa Griffey did a great job!
Janet L. – Naperville, IL | Apr. 2015
Melissa is the best!
Randall O. – Chicago, IL | Mar. 2015
Melissa Griffey is great!
Michael S. -- Wilmingtoon, IL. 10/17/2014
I wanted to take the time to say THANK YOU! We came to you with about 10 days until close unhappy with our previous lender and you got us to closing with the interest rate that we wanted without any flaws or issues. The original lender was submitting paperwork late and extremely unprofessional to work with (which seems odd for such a large bank). Not to mention they raised our interest rate 3 times during the process. Your professionalism and positive attitude made the process so much smoother! We are so happy with our new home.We will absolutely recommend you and Guaranteed Rate!
Samantha and Dustin August 2014
Thank you so much for once again taking care of my family. While the whole process of buying a new home can be very stressful,you’ve instilled confidence that your part in the process will be as seamless as possible.
T.O.
Melissa was great! I was very impressed at how smoothly the whole process went. She really seemed to be on top of everything, if anything came up she let us know right away. I was very happy to see our loan officer at the closing! It made me feel very confident that everything would go smoothly knowing that she was there in case any problems arose.
C.M. May 12, 2014
It was great working with you on obtaining the mortgage for our townhome purchase. Thanks for all of your advice, counsel and expertise! You are a true professional who always made me feel very much at ease and in the know throughout the entire process. I appreciate all the recommendations and advice during all the questions/calls. Without your involvement our closing would have been much more painful and protracted. You always had our best interest in mind, and patiently dealt with all my questions. Should we have a future need, we will certainly look to you and Guaranteed Rate.
R.Z. Palatine, IL June 2, 2014
Everything went very well! Melissa was fantastic! She was able to answer all of my questions precisely on time and she was such a professional!
Joseph S. -- Bolingbrook, IL 4/28/2014
Working with Melissa Griffey was such a pleasant experience. She was extremely helpful and made the entire process go smoothly!
Steven 9-13
Perfect, everything went great. We couldn't be happier. Melissa was perfect; we've known her for years.
C.L., Realtor
Melissa, Kristy, and Michelle were awesome to work with! They were always there when we had questions and sought out solutions to any snag we came across!
Ryan 8-13
Big thank you to all for such a quick and professional effort!!!!
Susan 8-13
Melissa Griffey did an excellent job of keeping me informed during the process and handled everything professionally.
Julianne 8-13
Melissa Griffey could not have been more organized or professional. Great to work with and make a complicated process extremely smooth.
Alex 8-13
It is such a pleasure having YOU as my client's lender. I really appreciate all you do.
Dianne, attorney 8-13
We were really happy with your work with us and we will send everyone your way. Our new house is awesome, thanks again and keep up the good work.
Paul 8-13
I trust Melissa Griffey, VP of Mortgage Lending, and would recommend her without reservation to anyone looking for a loan.
Lisa 7-13
Melissa Griffey made this one of the easiest home buying experiences I have had. She is GREAT at what she does and it shows that she cares about her clients.
Jamie 7-13
Melissa Griffey and the team were great. They kept me informed and guided me through the process very well.
Susan 6-13
The process went smoothly and questions were answered.We had a positive experience with them.
Charles A. 5-13
I am actually OVER satisfied, everybody continued to follow-up with me even after I closed. I got a great mortgage through you guys.
Jim R. 3-13
Hey, check out this amazing review from Corrie about Melissa! “Thank you to Melissa Griffey and the Naperville, IL team for another smooth closing! I wish more of my clients would work with you because you deliver what you promise - on time!”
Corrie H., Realtor – 5/2013
Hey check out the amazing review from Khan about Melissa! “The entire team was very helpful and approachable especially Melissa Griffey. Thank you so much offering the best mortgage plan and walking me through a complicated process!”
Khan M. -- Bloomington, IL -- 01/2013
Great experience! You made everything easy and stress free for me. Rest assured that if anybody is in need of loans, I will definitely refer them to you.
Ernesto
Melissa helped my husband and me refinance our mortgage. What can be a cumbersome, labor intensive process was surprisingly effortless and fast. Melissa handled all the documents electronically and if we had questions along the way we never had any trouble reaching her. Working with Melissa was a very pleasant experience and I would recommend her without hesitation to anyone.
Jennifer O.
Wow, talk about 110% that is Melissa. I so appreciate working with her. Whenever I have a question, need an update, or require an immediate fix Melissa is there to help. I never need to wonder where a loan stands because she continually lets me know what is happening. I can always feel confident that our client's needs are being served in the best possible manner. Thanks Melissa!
Helena K., Broker
Melissa has worked with me twice in the last few years. Both times she has gone out of her way to take care of the mortgage process. She has always delivered what we set out to accomplish even when roadblocks appeared. The second time that we worked with Melissa was because she was looking out for our best interest. I highly recommend Melissa to anyone that has the opportunity to work with her.
Ken H.
Melissa is efficient, detail oriented and stakes her business on finding the best financial answers for her clients. She has built a team of professionals in order to capitalize on superior customer service. She is an asset to both her clients as well as to those who are part of her team.
Teresa H.
Melissa delivered everything she promised. Great market rates, good communication at every step along the way. Would highly recommend her to anyone needing a mortgage.
Eric K.
Melissa is the consummate professional! I am always pleased to refer Melissa to my Clients who are either purchasing or refinancing homes. Because of Melissa's expertise, professionalism and integrity, I can be completely confident that all who work with her will receive caring, thoughtful and unsurpassed mortgage service.
Carole M.
Melissa helped get us a refinance mortgage on our personal home a few years back and did a great job. She has much experience in the banking, title insurance and real estate business.
David N.
I have found Melissa to be very helpful and easy to work with.
David A.
In the times that we have worked with Melissa, she has been great to advise us as to when to refinance and has always looked for the the best possible option, We feel totally confident and comfortable having her handle our mortgage needs.
Mike C.
Melissa was great to work with. She explained every step along the way. Her detailed knowledge of the mortgage process was clearly evident when asking more complex questions. I highly recommend Melissa and would definitely work with her again in the future.
Kevin J.
Melissa is detail oriented, never drops the ball,very comprehensive and best of all, is very nice to work with. I would hire Melissa.
Don F., Broker
Melissa was creative and very trust worthy in getting the job done and on time. A pleasure to work with.
Joseph S.
I was impressed on how nice and how relatively easy process the loan was compared to other mortgage companies. All the employees were very personable.
Lisa T. - Aurora, IL | Sep 2022
Melissa is not only a friend, but a great person to work with. She is professional, trustworthy, and reliable. My experience has be very positive working with her. She is extremely knowledgable in her field. Refinancing with her has been head-ache free.
Jennifer C.
Fast, seamless service. Excellent communication.
Bridget L. - Aurora, IL | Sep 2022
I had a fantastic experience working with Melissa, and I'm not sure our deal would have closed if not for her close attention to detail, diligence and responsiveness. Melissa was ahead of every potential pitfall, and took proactive steps to avoid delays in the process. She kept everyone on both sides of the transaction informed along the way, and remained easily accessible for questions or concerns. In addition, her always pleasant demeanor and positive attitude made her a pleasure to work with.
Pete C., Realtor
Melissa Griffey was fantastic. She was beyond helpful.
Dorothy K. - Flossmoor, IL | Sep 2022
Everything went extremely well! Melissa Griffey was very helpful throughout the whole process and even personally came to the closing to ensure that everything went smoothly. We couldn't be happier!
Chris D. - Naperville, IL 6/2012
So helpful and kept me informed all the time. The best 1st experience. Thank you
Beth M. - Batavia, IL | May 2022
They were excellent! They proactively communicated, and were very responsive to any questions we had.
Paul S. - West Dundee, IL | Aug 2022
Very smooth process. They took care of everything. Everyone was great to work with.
Joshua C. - Oswego, IL | Sep 2022
Easy to work with, best possible rate
Susan S. - Elburn, IL | Jun 2023
Melissa Griffey did an excellent job of finding us a loan quickly and being very clear in her communication throughout
Lilly S. - Lexington, MA | Jul 2023
Melissa Griffey was amazing! Always quick to respond, efficient, and kind. I was able to buy my forever home thanks to her and a faster than possible process.
Rachael A. - Geneva, IL | Oct 2023