What people are saying... What people are saying... Back to profile
Wry helpful through the whole process
Stephen T. - Reading, MA | Apr 2022
Everything was smooth and easy!
Monica O. - Kansas City, MO | Apr 2022
Joshua was great to communicate with and answered a lot of my questions. I have good things to say about Joshua and thank you for your service.
Javier G. - Bronx, NY | Apr 2022
They really work hard to find me a loan and Ned really took the time to educate me in the buying process. Erica Vega worked tirelessly for me when we hit a huge snag in the loan process.
Carline C. - Evanston, IL | Mar 2022
Thorough, friendly, patient
Illana W. - Kapaa, HI | Mar 2022
Everyone was friendly and helpful. Drew is always honest and straight forward, I enjoy working with him and his team.
Joshua S. - Columbus, OH | Feb 2022
Because of Miles McKerr, Ned Bab and their team who worked so hard on my behalf through the entire process. They were especially patient with my questions and they made the entire process painless and easy, and educational.
Thomas C. - Glenview, IL | Jan 2022
Great follow up and we love dealing with Mark
Jeffrey R. - Annapolis, MD | Jan 2022
This is the third transaction I have had with Pam Ola’s team and each time it has been easy, seamless, and the team is always helpful and kind. Customer for life!
Adam F. - Kearney, MO | Jan 2022
They help me through the process
Luis M. - Chicago, IL | Dec 2021
From start to finish everything was totally professional!
Randall C. - Salt Lake City, UT | Dec 2021
Joseph Jones, he's fantastic
Leigh P. - Murrells Inlet, SC | Dec 2021
This was my first home purchase and I had a very positive experience. It was a very painless process and any questions I had were explained quickly and very clearly.
Aaron A. - Belleville, IL | Dec 2021
Ned and his team were incredible. They were with me every step of the way. Mallory and Erica were also fantastic as was Jamon.
James W. - Winnetka, IL | Dec 2021
Dillon Neuberge is a real pleasure to work with and a credit to your company. I am blessed and grateful to have worked with him.
Pamela C. - Minot, ND | Dec 2021
My whole team was amazing. They made everything run so smoothly!
Susan D. - Amesbury, MA | Nov 2021
Great service and communication
Reginald M. - San Jose, CA | Nov 2021
Super helpful even with alot of bumps on the road we got through it and they are really on the ball
Tamera J. - Le Mars, IA | Oct 2021
easy to work with, knew their business... always there to answer all our questions
Barry M. - Unionville, MO | Sep 2021
quick and easy to work with at competitive rates
Randall H. - Liberty Twp, OH | Sep 2021
Ned Babb and his team were diligent in making the process as smooth as possible.
Mary S. - Green Valley, AZ | Sep 2021
They were excellent to work with.
Janet E. - Center, ND | Aug 2021
Amazing customer experience. Ned and team handled my closing thoroughly professionally. At every step of it they were very helpful. They helped close my house in record time. It’s really hard to get this type of customer service. I truly delighted by the way they worked
Amit R. - Bothell, WA | Jul 2021
The process was easy to understand and you were able to speak to an actual human being.
Brenda S. - Clarkton, NC | Jul 2021
Drew and everyone were amazing to work with and was able explain everything very clearly!
Robert A. - Maineville, OH | Jul 2021
Donna did an outstanding job navigating through challenges that were presented in this deal that had a compressed time frame. She kept us informed all long the way and was quick to answer our questions. She rocks!
Mark J. - Arnold, MO | Jul 2021
Everything went really well, they were so very helpful.
Rodney T. - Washoe Valley, NV | Jun 2021
Ned and his team made the entire process very smooth and anytime I had a questions, the team was very responsive and helpful.
Nirmala G. - Elgin, IL | Jun 2021
Overall, I felt Jeff and his team always had my best interest in mind.
Joseph C. - Pleasant Grove, UT | Jun 2021
Very smooth process working with Ned and his team from start to finish. Everyone was very professional, friendly and responsive.
Christina S. - Chicago, IL | Jun 2021
They exceeded my expectations
Nathan H. - Sioux Falls, SD | Jun 2021
Consistent excellent service. Easy online navigation and uploading.
Shiiru N. - Chicago, IL | May 2021
Guaranteed Rate helped my wife and I understand every aspect of getting a mortgage and made it very easy for us to understand.
Jeremy W. - Phoenix, AZ | May 2021
Jeremy Rose is amazing and I would 100% recommend him. The other parts of the process were disorganized and cumbersome at times.
Alison W. - Oak Park, IL | May 2021
Very fast and efficient at getting things moving for us...Ned Babb was a pleasure to work with
James S. - Schaumburg, IL | May 2021
Very good communication, nice to work with.
Eddie J. - Cincinnati, OH | May 2021
Smooth easy experience, Have used Ned Babb and his team before, did great the first time, so went with him again. Answers all questions promptly and made the while process quick from beginning to end.
Christopher B. - Elk Grove Village, IL | Apr 2021
Great at taking care of ya
Adam K. - Bismarck, ND | Apr 2021
John hunter is great adviser and excellent mortgage broker.
Ravinder D. - Covington, WA | Apr 2021
Walter Tang is helpful, responsive, and professional.
Kathleen M. - Los Gatos, CA | Apr 2021
We received excellent service from Ned Babb and his team. They made the process very easy for us.
Daniel F. - West Chicago, IL | Apr 2021
Dave Dakoske and his team were amazing. Always available and able to answer any questions.
David R. | Mar 2021
Working with Jessica Coleman was easy, efficient and she served as an invaluable resource!!
Nadya R. | Mar 2021
Jessica Cole is always amazing to work with! Very knowledgeable and working hard for us!
Carl B. | Feb 2021
Entire team is very responsive and friendly.
Srinivasu G. | Feb 2021
Communication was great during the process.
Christopher A. | Feb 2021
Great service from start to finish!
Scott H. | Oct 2020
Always enjoy working with Jessica! Her knowledge, communication and efficiency are very much appreciated! Look forward to working with her again in the future!
Carl B. | Feb 2021
Professional and friendly service
Zongli L. | Oct 2020
Efficiency and competitive rate.
Shiiru N. | Oct 2020
Total care and great response time!
Gregory S. | Oct 2020
Ease of communicating and trustworthiness.
Sean W. | Nov 2020
Easy to work with. Great online tools to facilitate the process. Ned was great!
Michael C. | Nov 2020
seamless process. People were great during the process.
Karen D. | Oct 2020
Great and timely customer service. Our loan coordinator, Ned Babb and his entire team were awesome. All questions were answered timely and they were very responsive.
Justyna B. | Nov 2020
They were efficient, honest, and answered all my questions
Kyrsten H. | Aug 2020
Have already referred friends to Guaranteed Rate, the process was incredibly easy and everything came together seamlessly.
Daysun P. | Oct 2020
Everyone involved was incredibly helpful and knowledgeable. We had an amazing team on our side!
Abdul K. | Nov 2020
Totally professional and prompt service.
Eric A. | Aug 2020
Very easy to use and clear rates
Terry L. | Oct 2020
For providing the most competitive rates at the time.
Vinod Kumar C. | Nov 2020
The process was quick and efficient.
William J. | Jan 2021
I appreciate the people and their professionalism that worked as a team throughout the whole process!
Roland R. | Aug 2020
knowledgeable staff and solid technology platform made it a seamless and low maintenance experience.
Eric S. | Sep 2020
Their customer service was top notch.
Troy G. | Dec 2020
Because Guaranteed Rate has the best loan rates and best services.
Shengyuan Y. | Jan 2021
Ned Babb, our lender, was very helpful in explaining the process and he helped us feel secure and confident every step of the way. He also gave us great advice and his team helped immensely with all the details.
Daniel D. | Aug 2020
Everything was fast, the technology was easy to use, and the team executed my loan flawlessly!
Adam F. | Sep 2020
Very professional and helpful.
Andrew M. | Oct 2020
Ned Babb and his team are wonderful to work with. They were on top of everything and were very professional and a pleasure to work with.
Donald C. | Nov 2020
Nedd and his team are fantastic, efficient and so easy to work with.
MARIA V. | Dec 2020
The agents I dealt with were helpful and friendly and the process went without a hitch. I especially liked all of the e-sign options, particularly during this pandemic. Kudos.
Michael K. | Jan 2021
Very easy process, and great people.
Marcin S. | Aug 2020
The teams are great to work with.
RIKU K. | Sep 2020
Best service I have ever received from a lender. Immediate responses and amazing people.
Sandra F. | Oct 2020
Everything went smoothly. Any problems were quickly addressed.
Stan P. | Nov 2020
Great customer service. Drew and his team are the best!
Corey F. | Jan 2021
Everyone is so helpful, responsive and professional.
Tamra M. | Jul 2020
Very efficient - no one lost a single document (that is what happened with another bank)
Robin C. | Jul 2020
Excellent teamwork Attentive and respectful Walk with me thru the hall proses.
RAMON H. | Jun 2020
Successfully refinanced my mortgage
Christopher C. | Jun 2020
good communications, efficient process, quick responses from staff
John L. | Jun 2020
Mostly on line process. Ease of loading documents.
JOHN H. | May 2020
Ryan Parent's customer service
Cynthia G. | May 2020
Very pleased with process, No problems, no issues. Very polite and helpful, received all answers that I needed.
Betty H. | May 2020
great communication, great collection tools
Susan R. | May 2020
I worked with Julius Barrutia and his team for my home purchase and now 2 re-finances over the last 8 years and I have been satisfied each time.
JORGE D. | Apr 2020
Seamless process with excellent communication from start to finish
Guy C. | Apr 2020
Travis Lang gave great service!
Amanda P. | Apr 2020
Very smooth process and prompt responses from Drew and the team.
Ryan K. | Apr 2020
During the loan process all my questions were answered.
Vicky F. | Apr 2020
Positive experience top to bottom.
Shiiru N. | Apr 2020
The team was very responsive and very informative when answering the questions. I am sure that a lot of the questions I asked were tedious because I am a first time home buyer, but they were great and helpful.
Sean D. | Mar 2020
very helpful, knowledgeable and on top of the process. I felt like I was there main client and a top priority.
Adrienne G. | Mar 2020
Easy process and effective communication and excellent customer service
Srikanth Reddy G. | Mar 2020
Drew is great to deal with.
Corey F. | Mar 2020
Great Service from Ned and team
Amanda G. | Feb 2020
Tom Lavallee and team are amazing. Whole company is customer service oriented and incredible.
Daniel M. | Jan 2020
Professional staff - prompt replies.
Penny R. | Jan 2020
Super easy to work with and very responsive.
KEVIN S. | Jan 2020
Absolutely one of the best experiences in getting a loan that we've had in the decades we've been doing home mortgagese
George N. | Dec 2019
Guaranteed Rate offered us a great team of mortage loan professionals to work with. They walked us every step of the way through the loan process.
Robin N. | Dec 2019
Ned took very good care of me.
Gloria F. | Dec 2019
Tom and his team were wonderful. My fastest start to finish refi ever and my closing only took about 15 minutes.
Scott B. | Dec 2019
This was our 3rd mortgage with GR. Very easy to deal with from start to finish.
Ralph R. | August 2019
The team lead by David Dakoske did a great job insuring that this was a very simple process. The needs for my loan were clearly identified and accomplished quickly. David kept me informed through the process handling all requirements which needed. Great job to him and the team whom support this!
Donald D. | July 2019
The actual lender was awful , disorganized, lacked knowledge, requested documents that were e-mailed several times and delayed the closing costing us frustration and an additional $ 3500. in interest to the lender to be paid off. The process took 9 weeks when it should have taken much shorter if they were competent.
Salvatore M. | May 2019
My loan officer had to work double time because of my hard-to-verify income profile. He was extremely patient and professional although i was losing my mind and the buyer kept trying to kill our deal. We closed in 43 days, which is insane, but our loan officer kept the pedal to the metal. Thanks so much, Ned!
Jennifer F. | May 2019
Great work team! Everyone did an amazing job and I appreciate you shifting gears and getting the jumbo loan done as the rate was much better than doing conventional and allowed us to keep about 50k cash on hand.
Michael M. | March 2019
GREAT EXPERIENCE- GREAT PEOPLE- VERY KNOWLEDGEABLE STAFF
Jeffrey M. | September 2018
Entire process was very smooth. VP and MC were very fast on the front end. We had slight delay on the appraisal which was rectified quickly. Sofie did amazing job and one of the most efficient and responsive I've seen in the business in 20 years. Thanks all!
Derik T. | September, 2018
On behalf of our family we would like to thank the senior loan officer Ned Babb for making this happen ,and being professional and patient with our schedules. Once again thank you very much it was a real pleasure working with Ned.
Peter O. | September 2018
On behalf of our family we would like to thank the senior loan officer Ned Babb for making this happen ,and being professional and patient with our schedules. Once again thank you very much it was a real pleasure working with Ned.
Peter O. | September 2018
Great Service -e specially KerryAnn and Jason Hasner. The transaction went well due to their diligence and attention to detail. Thank you!
Angela M. | September 2018
The Guaranteed Rate team was with us every step of the way in the loan application and submission process. They always were responsive to any texts, calls, or emails from us. We were very pleased with our experience and we would recommend them in a heartbeat to anyone. Thank you Leslie, Lidia, Kristi, Nicole, and Ned!
Angela S. | August 2018
Ned, Claudia, Alexis and Amy are amazing! The process went smooth, and I was updated throughout. Will definitely use again. Thanks Guaranteed Rate!
Benjamin J. | June 2018
My overall experience with the team I had was just amazing. Lots of unexpected things happened, but Guaranteed Rate weas so professional and helped every step of the way.
Sidney B. | June 2018
This is the third time we have worked with Ned Babb and Guaranteed Rate. He and his team do a great job staying on top of things so that our end of the process goes smoothly. If something comes up, he is always helping us do what he can to keep things on track.
Erica M. | May, 2018
Quick process and communication, with no disturbance.
Zahar K. - April | 2018
This was a great experience and I was very impressed with the digital experience as it made everything so easy! Yadon was so responsive and always answering any questions I had. Everyone I dealt with was very customer focused and I appreciate all of the help I received.
Nancy R. | April 2018
The loan process was a great experience. It was simplified with a knowledgeable loan officer and electronic process.
Brian N. - Crown Point, IN | JUL 2016
Ned was great. He kept me informed on the progress of my loan and worked diligently to make sure i had all the required documents for closing.
Judith B. – van nuys, CA | SEP 2015
I would like to Thank Ned Babb and his team for making my refinance loan an easy transition. After a few questions he was able to start the process and kept us informed of the progress until completion. He provided a professional approach which gave me a feeling of relief, he knows what he is doing and demonstrates it.I would Highly Recommend Guaranteed Rate and Ned Babb.
Thomas P. – Davenport, FL | Mar. 2015
Ned Babb is the best Loan Officer of all time
Christopher N. -- Phoenix, AZ. 9/26/2014
Joe Nowacki and the team have continued to exceed my expectations for several loans.
Bryce K. - Riverview, FL | Apr 2023
Ned was outstanding. I am going through a divorce and Ned helped facilitate an efficient closing to refinance my property. His professionalism and advice was greatly appreciated. He was also able to demonstrate flexibility as the attorneys impacted the closing
Michael D. -- Lake Villa, IL. 10/10/2014
The communication was incredible
Crystal S. - West Jordan, UT | Jul 2022
Ned and Frank Babb were an awesome team. They walked me through the process.
Cynthia T. - Park Forest, IL | Dec 2022
Earl Rose and Stephanie Bulen-Rose
Shirley Q. - Broomfield, CO | Apr 2023
The communication and relationship I’ve built with my first home to now our second home has been nothing but amazing!
Lorne S. - Williston, ND | May 2023
"I am glad I chose Guaranteed Rate and was well cared for by Ned and Anna. There were a few communication challenges with acknowledgement of data received as well as with automatic notices that go out requesting information that has already been received but nothing that we couldn't handle. Ned was the best Loan officer, very helpful and approachable. The low rates and great customer service didn't hurt either!"
Mary J. -- Charlotte, NC. -- 5/ 2013
because of the excellent work of john reisling
Donald H. - Mission Viejo, CA | Jul 2022
Alyson and her team is awesome
Suchit J. - Acton, MA | Aug 2022
Excellent job, from start to finish, they made more easy something very complex. Helped with the process, to find the best rates and protected my investment.
Alvaro A. - Rogers, AR | Sep 2022
Everyone was very helpful, friendly and returned calls in timely manner .
Mary M. - Myrtle Beach, SC | Oct 2022
Because Joe and his team are the best!
Matthew F. - Oldsmar, FL | Dec 2022
They are simply the best and worked closely with me all the way to closing
Precious E. - Evanston, IL | Apr 2023
Ned Babb and team did a tremendous job! Fast, easy, and efficient.
Paul M. - Rapid City, SD | May 2023