Who is your typical customer and what questions do they typically have?
"There's no such thing as a typical customer and every client is different. What isn't different is the level of customer service and respect with which we treat each and every client. That's why Guaranteed Rate has a 95% customer satisfaction rating; higher than Costco and Apple!
For most, the purchase of a new home or a mortgage refinance is the largest financial transaction they'll take part in in their lifetime. With that can come a lot of questions, and it can even be downright stressful. Our goal is to make this process as simple and stress-free as possible. Excellent customer service, a carefree process, amazing technology, and a constant desire to educate our clients and answer any questions they may have is what has made Guaranteed Rate the fastest growing mortgage company in the United States."
How has the mortgage industry changed since you started, and what would you expect in the future?
"In years past, buying a home or refinancing a mortgage was a long and painful process. It involved gathering stacks of documents, making time to go the bank, mailing or faxing over hundreds and hundreds of pages of sensitive material, and seemingly took forever. Not anymore! Guaranteed Rate has changed the game!
With Guaranteed Rate's digital mortgage you can complete your application, view your credit scores from all three credit bureaus, and even receive your loan approval all right online! You can choose which loan program you want, see the exact interest rates and closing cost for which you're qualified, and securely upload and digitally sign key loan documents. All of this at no additional cost to the borrower!
The world is changing and Guaranteed Rate is leading the charge to improve our client's experience and streamline the home loan process with our digital mortgage. Try it today and receive a $250 lender credit towards the costs on your loan!"
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Have a smartphone or tablet? Download Guaranteed Rate's free App today! You can check live interest rates, explore your loan options, find a loan officer, and even complete your application right on our free App!
What provides you with the most satisfaction in your job as a Loan Officer?
Helping my clients get to a better place is why I'm in this business. Ensuring a smooth, stress free loan process in my #1 goal. Getting to the destination is important, but how you got there is just as important. It's why we're the highest rated mortgage company in the United States when it comes to customer satisfaction and why our clients keep coming back.
Tell us something that makes you unique or something wacky, yet interesting about you?
As a child I was an extra in a few TV series such as Alf, Growing Pains, and Family Ties. What does Brad Pitt have that I don't?