Who is your typical customer and what questions do they typically have?
I am seeing lots of first-time buyers now, both younger buyers looking for their first home, as well as long-term renters who ready to settle into one place. The most common questions from both groups actually center on the mortgage process itself, rather than just rates and payments. I field lots of questions about how long the process takes, what sort of documentation is required, and what all these lending terms mean (our Mortgage Glossary is a great help here!). Many also have questions about credit scores, such as why our scores differ from what they got on a consumer site, and how their score affects their rate. It’s really refreshing that buyers are asking so many questions – they’re working hard to be informed consumers.
What advice would you give new or first time home buyers?
Continuing on the theme above, ask questions. Borrowing these sums of money is an enormous step for most of us, and buyers deserve the confidence that comes with transparency on the part of the lender. If something doesn’t make sense, get clarification. And if your lender is slow to respond, or doesn’t answer questions thoroughly and honestly, find another lender.
What can borrowers do to insure a smooth mortgage underwriting process?
Ask questions (see a theme here?), respond quickly to documentation and information requests, and help your lender tackle any potential issues at the outset. It’s better to uncover and solve any potential problems early on than wait and have them possibly delay (or derail) the closing.
What provides you with the most satisfaction in your job as a Loan Officer?
Seeing my buyers smile when they get the keys to their new home
Tell us something that makes you unique or something wacky, yet interesting about you?
I was born and raised in Atlanta, but am a long-time hockey fan, player, and coach – GO BRUINS!