How long have you been in the mortgage business and what inspired you to get into it?
Less than a year. I was a product and project manager for 15 years. I wanted to get out and be around people, and mortgage lending is a lot like product management – you’ve got customers with needs, and you’ve got to find the right solutions.
Who is your typical customer and what questions do they typically have?
The biggest question I’ve run into lately is “What is the mortgage process”? It can be really daunting, especially for first-time buyers, and education is crucial to helping the borrower feel at ease.
What specific steps do you use to help your customers find the best home loan for them?
Ask lots of questions and really focus on exactly what they are really looking for.
What advice would you give new or first time home buyers?
Ask questions, and if your lender is slow to answer, or avoids answering, you need another lender. You deserve a lender who is responsive and transparent.
What part of the home loan process do customers find most difficult and how do you help them through it?
For many I’ve seen, it’s just getting started – they don’t know where to turn for information and guidance.
What can borrowers do to insure a smooth mortgage underwriting process?
Be up front with information, and provide documentation quickly.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I enjoy playing and coaching hockey, cooking, and reading history.
Tell us something that makes you unique or something wacky, yet interesting about you?
I am a southerner (born and raised in Atlanta GA – lived there for 48 years) who loves hockey.