What people are saying... What people are saying... Back to profile
Friendly, prompt service and patient explaining!
Nicole M. - San Francisco, CA | Apr 2022
everything went smooth and perfect
Junhee L. - Redwood City, CA | Mar 2022
Prompt and clear communication
Padmanabhan M. - San Francisco, CA | Mar 2022
Phillip, Robert and their team were extremely diligent. From the initial consultation, we felt listened to and each step was explained, sometimes repeatedly, to ensure we were all on the same page. Their flexibility and availability was crucial to being competitive in the SF market.
Aloiletoa P. - San Francisco, CA | Jan 2022
Phillip Canon was amazing!!!
Eric S. - Menlo Park, CA | Dec 2021
Process was super easy and everything explained clearly.
Steven Y. - San Francisco, CA | Dec 2021
Phillip worked with us very closely and for over a year (as we switched to different locations that we were looking to buy in). He was very patient with us and too the time to answer all of our questions and explain whatever we were unsure about. He was also very responsive throughout the whole process.
Matthew F. - Santa Ana, CA | Nov 2021
Closed on time and attention to detail
Shannon K. - San Francisco, CA | Nov 2021
All because of Phillip Cannon! He was a super star in helping us to navigate the entire process by readily making himself available for our questions, making decisions that are beneficial for us, and always staying on top of things.
Sachiyo D. - San Francisco, CA | Oct 2021
Robert imaizumi is an incredible part of your team. flexible and able to offer options
Simon T. - San Francisco, CA | Oct 2021
Responsiveness to action items and questions.
Kurt W. - Oakland, CA | Nov 2021
They were really good. ????? Fast responses to stuff. Good at keeping us in the loop.
Jesse A. - San Francisco, CA | Oct 2021
Phillip Cannon was very helpful every step of the way.
Gloria C. - Alameda, CA | Oct 2021
I think they do a great job. I can't give a 10 because some of the documentation requests get a bit tiresome and ridiculous. I think they are required to ask them so I can't penalize them much.
Mark B. - San Rafael, CA | Oct 2021
Phillip Canon and his staff were amazing! Super on the ball on super easy to communicate withZ
Noah B. - Alameda, CA | Oct 2021
I have previously worked with Philip before and this time he was able to work with us following our short and rapid changing schedule, which was excellent.
Uditia J. - San Francisco, CA | Sep 2021
Amazing Service, and quick
Scott H. - Corte Madera, CA | Aug 2021
Really easy, clear process. Great software to keep track of my todo list. Great folks to work with.
Seth O. - San Francisco, CA | Aug 2021
Great service by experienced trustworthy professionals operating with a sense of urgency.
Declan W. - El Cerrito, CA | Aug 2021
Ease of process and knowledge of the team. Phillip, guided me through the nuances of the loan and was very easy to understand
Elora N. - Corona, CA | Aug 2021
great communication I always knew what to expect next and what actions I needed to take to complete current steps
Michael B. - Oakland, CA | Jul 2021
Phillip was excellent. Great to deal with, knowledgeable, fast, reliable.
Luis R. - San Anselmo, CA | Jun 2021
They are very responsive and moved the process along with our refinance.
Melissa A. - Belmont, CA | Jun 2021
Communication and knowledge. Thank you, Robert! This was a painless and seamless experience.
Tony H. - Daly City, CA | May 2021
This is my second mortgage that I've worked on with Robert Imazumi and Phillip Cannon. They always provide great customer service and help guide us through the process.
Ursula J. - Pacifica, CA | May 2021
This was the easiest experience Ive ever had. Everyone that handled my process was responsive, kind, and knowledgable. I never waited for information. I always felt like I mattered and that my process was extremely important. I felt very well taken care of. I will always come back for any home financing needs.
Jenessa D. - Tracy, CA | Apr 2021
Great customer service. Easy process.
Jason C. | Mar 2021
The quickness of responsiveness and helping us go through this whole process!
Audrey F. - Dublin, CA | Apr 2021
Everyone working on our mortgage was professional, gave quick and clear responses, and as first time home buyers really guided us through the process.
Jay T. | Mar 2021
Awesome job, making things super easy, very trustworthy, wonderful experience
Kathryne G. - Brentwood, CA | Apr 2021
Their team is on-it. They treat you like the most important customer they have ever had. Phillip and his team are amazing.
Mark G. | Mar 2021
Good service, easy process.
Ivan A. | Mar 2021
Great communication, top-notch tools, good rate
Klaus S. | Mar 2021
We worked with Phillip Cannon and his team and they provided exceptional service which made the entire process a great experience.
Pey-Ning H. | Feb 2021
Great rate and prompt service.
Nitoj S. | Feb 2021
I actually did recommend Guaranteed Rate to two colleagues. At least one also went through the process. Phillip and his team made the process easy and got us a great rate.
Timothy S. | Sep 2020
As a first time home owner, Phillip Cannon and his team went above and beyond to walk me through the process of getting a loan.
Nikitha S. | Feb 2021
The individuals assisting me with my refinance were very professional, answered all my questions in a timely manner, and were friendly.
Marisa C. | Sep 2020
Phillip and his team were great. They walked me through every step of the process and were always quick to respond to my questions and concerns through phone or email. Most of all, they were able to give a very fair rate for both my properties. I would definitely use them again for future refinances as well as for new loans. I found them through yelp where they had many great reviews, and it was definitely the right move to go with Phillip and his team.
Kelvin F. | Dec 2020
The team is professional, and gets it done. This is fourth time I have used Phillip and team and always recommend them to others.
Angelica L. | Aug 2020
Great, prompt customer service.
Nicole J. | Sep 2020
Phillip Cannon was great and the whole process was so easy.
Elizabeth K. | Nov 2020
The team is very professional, provides very good explanation, thorough and works according to the schedule which gives satisfaction throughout the process.
Dharav Harishchandra S. | Dec 2020
Phillip Cannon was great to work with, he went above and beyond what I would expect from a mortgage broker.
Caleb A. | Aug 2020
fast, straight-forward service
Victoria F. | Sep 2020
responsive and professional
Laura K. | Oct 2020
Thank you Phillip and team for going above and beyond to successfully close within 21 days and before the long holiday Thanksgiving weekend. Your execution in the process was flawless!! Thank You!
Janie K. | Nov 2020
Easy process with good service and rates.
Neal C. | Dec 2020
We used guaranteed rate before and the rate offered this time made refinancing worthwhile.
Lee H. | Jan 2021
I have used Guaranteed Rate a number of times, and I've always felt a very high, very personal level of service, with great interaction from every member of the team, but particularly from Phillip Cannon.
Brook S. | Aug 2020
They are attentive knowledgeable and very helpful. Very easy to work with.
Megan E. | Sep 2020
They make the process very simple and keep in constant contact.
Julie F. | Oct 2020
My loan officer Phillip Cannon was amazing! I was temporarily assigned to another loan officer before having my account transferred back to Phillip. The other loan officer was ok. But Phillip is amazing.
Adrienne L. | Nov 2020
Phillip and Robert and top notch. They are true experts and execute flawlessly. They made the process easy. They are the best! :)
Crystal S. | Jul 2020
Smooth process, well informed along the way.
Michele S. | Jul 2020
Because I have work with Phillip Canon on multiple occasions and he has been great each time.
Benjamin L. | Jul 2020
Robert Imazumi, Philip Canon, Jacob Dubravec and Amy Brevick made it a seamless transaction. They made it very easy!
John M. | May 2020
Phillip's tenacity and determination to get us the loan was what made it happen.
Abed A. | Apr 2020
Very happy with Philip and team
Colin L. | Apr 2020
Very responsive & process is easy peasy.
Emily K. | Apr 2020
The loan process was fast and stress free. Nobody asked for documents suddenly at the last minute "or else the loan will fall through". Loan officers did a great job telling us what was needed and what to expect.
Peter C. | Mar 2020
great service, responsive communications, ability to upload documents online. great service in the middle of a pandemic and a stock market meltdown.
Eric P. | Mar 2020
They worked hard to find the best mortgage with the best rate. They were always available and responsive. I felt very confident that I was in good hands.
Daniel S. | Mar 2020
Exceptional service. Phillip was always a phone call away. Closing was very fast for all our mortgages!
Jennie E. | Feb 2020
Robert and Phillip were very approachable and happy to answer questions and help me through the process.
Marisa C. | Feb 2020
Robert and Phillip are a dream team. Creative patient and professional.
Janie H. | Jan 2020
We have had amazing customer service every time we have worked with Robert and the entire team at Guaranteed Rate!
Sarah B. | Jan 2020
Ease of gathering documents together, submitting them online and great customer service.
Julie F. | Jan 2020
Their response times were the quickest. The team also heard and understood our situation and acted upon what was best for us.
Dikshita A. | Jan 2020
They have been responsive, thorough, cooperative and made the process as painless as possible.
Mark B. | Oct 2019
Easy process; clear communication; excellent customer service; friendly and customer-centric people; highly professional and competent staff.
Seth E. | Oct 2019
Phillip was great. He has amazing patience and is very supportive. He understands how scary the process can be
Leslie B. | July 2019
I enjoy working with Phillip. My husband and I are both self employed, which makes getting a loan difficult. He's always willing to rise to the challenge.
Gabrielle H. | Sep 2019
We just completed our third loan with Phillip Cannon over the past ten years. It wasn't the most straight forward loan and we were out of town during part of the escrow process. As usual, Phillip managed the process well and, because of our poorly timed travel, got as much out of the way as possible in the first two weeks of the close. I fully expect we will work him again the next time we are ready to refinance or take on a new mortgage. I have referred friends and family to Phillip ever since our first mortgage and I will continue to do so in the future.
Gregory S | July 2019
Phillip Cannon is awesome. This is my second loan with him and I will always use him going forward.
Zachary B. | July 2019
Robert, Phillip and team are simply the best.
Matthew L. | May 2019
If options of interest rates available were shown to the client, it would be better for the client as to create transparency. Overall it was a great experience to work with the loan officers at GR
Uditia J. | December 2018
Every person we dealt with was professional, patient and treated us like family! We will recommend Guaranteed Rate to everyone we know.
Sarah B. | December 2018
The process is never easy. There were a few miscommunications, but given the amount of work a few mistakes have to be expected.
Mark B. | December 2018
I loved my team, especially Phillip, and will recommend Guaranteed Rate to any of my friends looking to buy their next house! Thanks for all the support, everyone!!
Tracy D., October 2018
Great team. Very responsive making a stressful process so much easier.
Redge R. - October | 2018
Phillip and Robert are amazing. Made the process easy, spent countless hours on the phone and emailing with us. I can’t speak highly enough about our experience. Thank you.
Joshua F. | August 2018
Great team effort from multiple members of the Guaranteed Rate team to help secure a competitive rate and navigate some complex, or at least non-standard, loan requirements unique to the location of our house. Very satisfied!
Matthew L. | June 2018
Team was professional and quick
Francis L. - San Francisco, CA | May 2022
Philip Canon is simply the best. He worked with us for 90 days, explored numerous options as we had a complex multi-transactional sale. He and his team were always available. Can’t thank him or recommend him enough!
Tom C. | May, 2018
The team was outstanding, and every interaction I've had with Phillip has been top-notch
Matthew D. - Berkeley, CA | May 2022
great customer support and services
Jenny S. - San Francisco, CA | Apr 2023
Everybody was very responsive.
Rubi K. - Richmond, CA | Jun 2023