I was well taken care of and my emails/phone calls were responded to quickly. I was met with friendly, knowledgeable, courteous and professional personnel. As I m not adept with today's technology, Guaranteed Rate walked me through the steps one by one until I was able to complete the documents. Kudos to that. Thank you so much for a pleasant experience.
Jeanette M. - Lake Barrington, IL | MAY 2017
Rich Postlethwait and his crew are very knowledgeable which turned out to be very helpful to me. I ended up lowering my interest rate two days prior to closing and Rich told me that he would get everything done on time and he was right. Closing went on smoothly. This is the second home my family and I bought thru Guaranteed Rate in three years. Looking forward to work with Rich and his team again in a near future. Thank you!
Ludian M. - Arlington Heights, IL | APR 2017
Rich and his team were fabulous - their customer response was right on target!
Teresa K. - Arlington Heights, IL | APR 2017
I can't imagine purchasing a home without Rich Postlethwait and Guaranteed Rate! The team kept me up to speed on a daily basis, answered all my crazy questions, and were extremely friendly and professional. I'm very appreciative of all their dedication to make the loan process extremely easy. Many thanks!
Kelly M. - Algonquin, IL | MAR 2017
Rich Postlethwait has a very difficult name to spell but after that he is the best and most approachable realtor I could imagine. His knowledge and ability to communicate it in terms that a layman can understand is unequaled. Rich is extremely personable whether in person or on the phone. This characteristic is passed on to all the people who work with him which allows the customer to be relaxed and confident when asking questions or getting advise. I would recommend and have in the past...
Henry R. - Skokie, IL | NOV 2016
Rich Postlethwait was an absolute pleasure to work with! That man is a true professional and I couldn't ask for a better experience.
Mark L. - Tower Lakes, IL | NOV 2016
Loved the service! We especially appreciated Rich's detailed explanation of the points of the loan. We never had that explained so well! He was patient with all our questions. We highly recommend Rich Postlethwait. The staff at Guaranteed Rate we courteous and helpful with questions as well. Our loan was processed quickly and efficiently. We recommend Guaranteed Rate!
David E. - Lakewood, IL | NOV 2016
Rich has been our "go to guy" for re-financing for many years now. He continues to do an incredible job, is easy to reach and we've always been extremely satisfied with his professionalism and complete knowledge of the industry. He is a real asset to your company!
Keith G. - Arlington Heights, IL | OCT 2016
Rich was absolutely terrific with assisting myself and my husband buy our house. He was informative, helpful and extremely timely and attentive. I have worked in the banking industry for the last 10 years, and I can honestly say that Rich is the best of the best! We will recommend him to all of our family and friends.
Michael M. - Arlington Heights, IL | OCT 2016
Awesome team! My son was critically injured in an accident limiting my access and availability. Rich and team stepped up and made the process as easy as possible. Can't thank them enough!
Anthony S. - Algonquin, IL | OCT 2016
Each person involved in processing my loan application was knowledgeable and competent, resulting in an efficient outcome. Beyond their ability, their attitudes and customer orientation made it a pleasure to work with them. Thanks to Rich and his excellent staff for such a positive loan experience! You can be certain that I will recommend Guaranteed Rate to others.
Karen I. - Elgin, IL | Sept 2016
Rich was great and everyone always answered us in a timely manner. We always felt like their top priority.
Matthew S. - Fox River Grove, IL | JUL 2016
Rich and Mary were wonderful to work with on our new mortgage. We had a condensed timeline of less than 30 days and they made it happen for us! THANK YOU!
Michael E. - Crystal Lake, IL | JUL 2016
As a first time buyer, Guaranteed Rate helped me a lot. The process was fast and easy for me. Thank you so much for the support to walk me through this whole process.
Laura P. -North Chicago, IL | APR 2016
We love Guaranteed Rate because they helped us in every way to make our loan happen. Never once did we feel that Rich and his team were unable to guide us and help see us through with the purchase of our very first home! Thank You Guaranteed Rate for making our dreams come true!
Kevin H. -Lake In The Hills, IL | APR 2016
Rich Postlethwait gives excellent customer service! I would highly recommend him to anyone!
Thomas B. -Crystal Lake, IL | MAR 2016
Rich and his team did such an amazing job helping us with our loan. We had a short sale, and were first time home buyers. Plus we had a million questions, and Guaranteed Rate gave us the most helpful information to make our decision. The online forms were so easy to send throughout our loan process, and we received daily emails and alerts to let us know how the process was going. We had such a pleasant first time experience and would highly recommend Rich and his team at Guaranteed Rate! Thanks...
Blake L. -Algonquin, IL | MAR 2016
Rich was very helpful, informative and supportive throughout the entire year long process of finding our new home. He made it easy to understand what we could afford and made the whole process easy to understand. Everyone who assisted us was very kind, efficient and helpful. Our loan was processed quickly and when our closing was delayed on our sale they were great to work with and made sure our own loan was not affected. We have already recommended your services to a friend who is looking to...
Cynthia M. - Schaumburg, IL | Jan. 2016
Rich and his team had excellent response time to all of our questions and were very patient with us as we had many questions. His team is very knowledgeable and worked hard to get us the best deal. Very trustworthy and excellent customer service from everyone. Extremely pleased with how smoothly the purchase of our new home went!
Matthew B. – West Chicago, IL | SEP 2015
Rich explained everything to me, made the process easier.
Gregg P. – Glenview, IL | June 2015
Rich and his staff were very thorough. Very helpful!
Melissa C. – Bartlett, IL | May. 2015
Rich Postlethwait went above and beyond to make sure we were able to purchase another home. We have worked with him for 15 years and have never been disappointed. He is always friendly, follows up on details and is immediately available whenever there is a question.
Robert K. – Naperville, IL | Mar. 2015
My loan officer Rich Postlewait, was pleasant and knowledgeable. The service was efficient!
Albert S. – Streamwood, IL | Feb. 2015
Extremely impressed with everyone at Guaranteed rate, made this home buying experience as pain free as possible!
Kevin R. - Cary, IL | Dec. 2014
Rich and his team went over and beyond helping and working with myself and the association.
Meredith M. -- 11/17/2014
Rich was AMAZING!
Laura D. -- Chicago, IL. 9/11/2014
Rich was excellent! He quickly took care of all of the necessary paperwork!
Jean Claude R. -- Palatine, IL 7/21/2014
Rich is the definition of a "true professional"! He is very communicative and reliable. He's an excellent loan officer with high motivation! I could not be happier with the experience that I had with Rich and Guaranteed Rate!
Frank K. -- Chicago, IL 4/24/2014
"I can't say enough about how wonderful my experience was! From beginning to end, the Guaranteed Rate team was phenomenal to work with! Rich even went out of his way to present multiple options and get me pre-approved. My realtor, Elizabeth Sincox has worked with Rich for many years and highly reccomended him and I've already referred Rich and his team to a few friends who are currently looking for a new home."
Christina K. -- Barrington, IL -- 9/ 2013
"Our Loan Officer was wonderful... Rich really looked at our unique situation and made it possible to do what we wanted. The application process was easier and the length of time for the whole loan process was faster than I expected. Thanks!"
Jennifer R. -- Riverside, IL. -- 5/ 2013
We really appreciate you and the work that you do. We will refer you like crazy to any of our friends looking to buy :)
Jennifer O., Chicago, IL
Thanks to Rich and his team, the process of refinancing our mortgage was practically a nonevent. We now have a lower rate of interest on our primary home mortgage and look forward to many years in our home of 32 years. The information required was detailed for us and put in proper format for the closer. The closer was very professional and did a first rate job, all in the comfort of our home. We would recommend Guaranteed Rate, Inc. to everyone with the caveat that Rich Postlethwait and...
Terri and Gates R. Skokie, IL 3/2012
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