TestimonialsCustomer testimonials Back to profile
Good overall team! Thanks!
Burton P. | September 2018
thank you so much for all the hard work you guys did on my behalf! Very happy in my new home! I will recommend you to anyone who will listen!!
Carol R. - September | 2018
Rick and his team we awesome to work with. They went above and beyond to get me set up with the correct loan. They answered all of my questions and made the entire process smooth and stress free.
Ryan Q. | July 2018
Guaranteed Rate did provide me an excellent service and I also look forward to refinance my loan after one year by Guaranteed Rate with a lower interest rate (with waived off closing fee, as promised by my loan officer).Thanks.
Shikha S. - September | 2018
So nice during the whole purchase and even at the end of the sell. Great customer service all around. Can beat the level of care. Excellent resource!!
Joshua D. | August 2018
Chuck Williams and the rest of Rick Richter’s team were amazing to work with! The process was quick and easy. Everyone was prompt, efficient and helpful. Our realtor and insurance agent were impressed as well. Thank you!
John R. - August | 2018
Everyone at guaranteed rate was very responsive to all my questions and concerns. My loan went off with out a hitch. True professionals!
Cody E. | July 2018
Thru numerous trials staff worked very hard to obtain my loan and all turned out successful.
Mary K. | July 2018
Helpful staff but I hate the updated government regulations and accompanying time to complete them.
Kirby B. - June | 2018
Rick Richter and his team were great to work with, professional and courteous all the way.
Wayne R - June | 2018
Rick Richter and his team (Matt and Kelsey) didn't miss a beat and were in lock-step throughout the process. Well done.
Joshua S. | May 2018
Unbelievable! What a great experience! Fast and efficient! Allowed us to get the home we wanted in a very tough sellers market! Thanks very much to the Guaranteed Rate team!
Charles N. | May 2018
In our previous experience trying to buy a house, we were frustrated by the lack of transparency from our loan officer and our real estate agent. This experience was completely different. After my first phone conversation with Rick Richter, he sent me a loan summary and pre-approval letter within an hour of talking to him. Throughout the process, he was always available by phone or email to answer questions. Once we put an offer on a house and began the loan application, the entire team at Guaranteed Rate was on board with helping us through the process. Everything went smoothly and we are so happy in our new house!
Sarah-Jane A. | April, 2018
Guaranteed Rate made everything so easy and simple! I was amazed at how it all worked so well online. My team did an excellent job and are to be commended!!
James L. - Waxahachie, TX | JUL 2016
By far the easiest financing process that I have ever been through!
Brenda T. - Spring, TX | JUL 2016
It was as close to a perfect show as it can get. Right from the time I called Rick Richter to closing the loan finally with the help of Matt Mitchell, things happened as were described earlier. Though I had some difference of opinion with Rick early on but he was absolutely clear about his position and that gave me the required confidence to commit to the loan with him. Rick comes across as extremely honest and ethical in his dealing and he in fact lived up to those expectations during my loan closure. I will not miss a beat to work with him again on my other home loan needs.
Raja – 3/30/2016
Check out this awesome Zillow review for Rick Richter! These guys made my refinance experience much less painful than expected! A++. Their documentation upload process is completely automated (online) and alleviates a lot of hassle. See full review: http://bit.ly/1PaJzt0
Anonymous Client – Monarch Beach, CA | JUL 2015
Check out this Yelp review for Rick Richter! We worked with Rick Richter and Matt Mitchell for our refi. I cannot give them enough praise. Prior to this transaction, we had a terrible time purchasing the home initially and an even worse experience selling our home and the financing that the buyers had setup. (...) They were so quick to getting back in touch with me if I had questions. Before I know it, we are approved and closed. It was so painless, I will definitely go with them in the future. See full review: http://bit.ly/1IVK4bh
Chris K. – Abingdon, VA | AUG 2015
Very Personable. Rick is a very nice man, who was very patient with me. I never felt rushed and he had no problem explaining his answers to my questions. I Have not bought a home in over 25 years so the loan paperwork might as well been in Greek. My agent was impressed too. After I moved in he sent me a bottle of wine and a card. I enjoyed that.
Barb, Plymouth, MI
Great Experience!!!Rick is very knowledgeable and always seemed happy to answer my questions. My Realtor referred me over to his company and I am glad they did. Speaking with Rick I felt very confident I chose the right guy for my loan. This is our first house and even when I was freaking out about the approaching closing date, Rick would seem to find a way to put my fears in check. He even took the time to explain the loan to my father. We are in the house and well on our way to making it feel like a home. Thanks!
Jenny Ann Arbor, MI 03/20/2014
Job well done. I had to refinance my home loan for reasons I could not control. I spoke with a few banks and Rick seemed to stand out. Even though my new rate is higher then my old one Rick took the sting out of that by making it easy on me and he worked very well with my attorney as well.
Ann Arbor, MI 03/20/2014
Great Work Rick. He did a great job and kept in the loop along the way. His team was polite, straight forward and took care of everything. My wife and I are very happy with the experience and are excited to start moving into the new house. I spoke with my bank and Ricks loan was cheaper and .25% lower in rate. We got a great deal!
Ypsilanti, MI 03/21/2014
Amazing customer service and value. I used Rick to purchase my first home and, as a first time home buyer, I had a lot of questions and needed to understand exactly what was going on. What could have been a terrifying experience was made painless with Rick's patience and easy to understand explanations. I shopped around his rate's and I couldn't find anyone that get me anything lower. Rick not only offered the best value I could find but his customer service should be used as an example to anyone that deal's with people. Thank you so very much.
Andy P. Ann Arbor, MI 03/21/2014
Amazing Customer Service!!!When we bought our first home we were extremely nervous with the idea of being in debt for the rest of our lives. Rick spent a lot of time educating us regarding our investment and turned our fear into excitement. Because of him we had extreme confidence that we had made the best choice for our future! If you want to ensure that you are making the best investment at the best rates with minimal closing costs, then you must choose him. Your future couldn't be in better hands!
Jamielle Westland, MI 03/21/2014
Rick Richter was my loan officer a year ago when I made the decision to switch from a home to a condo. My experience with Rick was beyond anything I ever could have imagined with a loan officer. His customer service exceeds any service I have ever experienced. There were many steps and processes involved when working with the condo association and Rick seemed to manage and meet every need required. He has the ability to remain very professional but at the same time build a trustworthy relationship and make you feel that really are in the right hands. Good job Rick!
Alyssa Northville, MI 03/02/2014
Getting a mortgage loan can be a scary process. It's hard finding someone you can trust. My experience in dealing with Rick Richter was exceptional. He was very knowledgeable and explained everything in detail thorough out the process. He was very professional and always responded in a timely manner. I would definitely recommend using Rick Richter for your next mortgage transaction.
Ypsilanti, MI 03/21/2014
Sticking with a winner! Yes, I recommend this loan officer Rick has taken care of my property financial needs for a decade....his rates are always the best, he is fast, he is efficient, he is good humored yet professional in an industry that is quite shrill and overpopulated with fast actors these days.....and he delivers. I have refied primary homes, vacation homes, rental properties, and investment properties with Rick. I keep going back to Rick, and will continue to, because I haven't found anyone who handles my business more professionally, honestly, and efficiently.
Ann Arbor, MI 03/21/2014
We have worked with Rick on numerous loans. We have received excellent service, reports, comparative quotes, and timely processing. Would definitely seek his help for future endeavors. I recommend this loan officer.
Portland, OR 03/21/2014
I recommend this loan officer. I have worked with Rick a few different times on loans. The last one he had to work with the county and zoning board to get some legalities ironed out. His team really pulled through on this last transaction and I am happy to refer him to my friends and family. Thank you
Amber, Ann Arbor, MI 03/26/2014
Working with Rick was a very smooth and painless process. I was going through my first loan application so everything felt overwhelming. Rick walked me through every step so I felt comfortable the entire time. I never felt rushed or under-informed. I got all the information I needed to make good decisions for my situation, my phone calls were returned quickly, and he explained everything to me along the way. I couldn't have asked for a better first experience navigating a new mortgage and I'm so thankful I got to work with Rick.
Susanne, Oregon 03/26/2014