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Robert Baldwin

Vice President of Mortgage Lending
2311 E Beltline SE , Ste LL 100, Grand Rapids, MI 49546
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NMLS: 1431253
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TestimonialsCustomer testimonials Read more

Robert was extremely helpful.

Kristopher K. - Funded 8/24/17

Everything was explained and broken down so that it was easily understood. Robert answered all of my questions and always responded promptly.

Shateika D. | April 2017

Robert Baldwin has done an exceptional job! I will absolutely refer any of my contacts to him for help with processing their loans. Robert was patient with us and made sure we not only understood the next steps in the process, but also why each step is important. Robert is professional and always available to answer any of our questions. Robert's demeanor and responsiveness should be used as a model. Well Done!

Scott B. | June 12

Robert Baldwin always took the time to explain everything. He was very patient and helpful throughout the entire process. Thank you!

Trudy W. - February | 2017

Robert did a great job. I appreciate all his hard work to get things done and do what's best for the customer.

Jennifer H. | 1/12/2017

We had a very long process and Robert Baldwin took me through everything step by step. He made sure I understood everything, stayed calm and helped whenever he could to answer my questions and other concerns.

Vanya J. | 2/2/2017

Rob Baldwin was amazing. I received numerous emails from him late in the night, just because he wanted to make sure I had the information as soon as possible. I never had to wait longer than 30 minutes for a response and he always checked in before and after, just to see if we had any questions. Since we are selling our current home, he is still in contact with us and answering questions or own realtor is not. From the start through the end, Rob has been a wealth of knowledge and stability we...

Gerald V. | 09/26/2016

No issues. Everything went well.

Matthew A.

I am typically very lazy when it comes to filing out surveys - but it was very important for me to fill this one out. It was a pleasure to work with Mr. Robert Baldwin. He worked very closely with me and was always available to answer my questions. He was very open, accessible, knowledgeable and helpful during the entire process.

Shail P. | 09/12/2016

Guaranteed Rate made it real easy for me. The process was smooth!

Matthew L. – 8/30/2016

Robert Baldwin was extremely reliable and attentive to all of my requests. His communication was quick and professional. He answered all my questions and handled all my requests in a timely manner. The process was extremely efficient and painless. Thank you to the whole team. We love the property and if we need any home loan needs in the future, Guaranteed Rate has our business.

Jeramie B. – St.Louis, MO | APR 2016

As I was looking for funds for an investment and the monthly payment was a secondary concern, Robert was able to work with me on the numbers that I cared about instead of just quoting me a monthly payment.

Jeremy S. – 4/5/2016

About Robert

I will leverage my 10+ years of experience to provide the knowledge you need and the customer service you want in your mortgage lender. Conventional (3% Down), FHA, VA and USDA 100% Financing, Jumbo, and Home Renovation Loans for purchase and refinance of Primary, Secondary, and Investment Properties, SFR, 1-4 family and Low and High Rise Condos. Guaranteed Rate is licensed in all 50 states.

Robert interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I started in the mortgage business in 2003.
Who is your typical customer and what questions do they typically have?
Everyone has questions, the secret is making sure they're being asked.
What specific steps do you use to help your customers find the best home loan for them?
Guaranteed Rate offers the best value in the industry. My responsibility is to take that value and make it the best mortgage for my client. The most important step in offering the best home loan for a client is identifying the borrower's priorities. This means you truly have to care about what the borrower is trying to accomplish. It's never just a "purchase", or "refinancing".
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
There is no way to give true pros and cons without knowing the client's goals. This is why you need a mortgage professional. We will help build a true pros and cons list based on your goals.
What advice would you give new or first time home buyers?
Do as much upfront home as you can. Find a professional you can trust, and enjoy working with. Preparing for your dream home can be the difference between getting it, or missing out.
Tell us about a mortgage product that consumers may not be aware of?
ARMs. These are amazing tools that help people manage their largest investment. A mortgage professional can help you build a pros and cons list to see if it's a fit for you.
How has the mortgage industry changed since you started, and what would you expect in the future?
Digital Mortgage: From paper applications, to faxes, to the World's First Digital Mortgage...It's amazing how much this industry has changed. I'm not sure what to expect in the future, but I know Guaranteed Rate will be leading the way.
What 2 or 3 mobile apps would you recommend for home buyers or house hunters, and why? What Smart Apps do you recommend your customers use for the house hunting process?
The #1 Mobile app for home buyers and house hunters, is Robert Baldwin's app powered by Guaranteed Rate. . Live rates, Check payments , Pre-approvals in minutes, and 24/7 access to a me. #2 App: In Grand Rapids, Rapids Association of REALTORS) is an absolute must have. #3, Check if your local Association of REALTORS has a public property website, if not... grab zillow or trulia app.

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