GuaranteedRate - Mortgage Company

Rochelle Mahoutchian

Vice President of Mortgage Lending
1240 Iroquois Ave, Ste 300, Naperville, IL 60563
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NMLS: 991625
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About Rochelle

I got into the mortgage business in 2012 while running a retail business that I opened on my own in 2010. One of my customers that I got to know very well suggested that I get licensed, as he thought being a loan officer was the perfect career for me. At the time, I was single with an 8 month old baby, working 60 hours a week at my store, and getting licensed in mortgage originating is no easy task. Nonetheless, I buckled down and took a night course, studied for 2 months, and got licensed to do mortgages!

My business took off faster than I could have dreamed of, because doing mortgages for people became a natural feeling, like a form of counseling but finance counseling for people who just wanted knowledge and patience on a subject that was unknown before my help. I sold my store 6 months after getting into the business and became a mortgage loan originator full time.

My education is from University of Washington, Seattle, with a Bachelors in Business Administration. I majored in Management and Finance. This helps me every day in my career because mortgages fall into both areas of my expertise. I manage files for people who are looking to either make the biggest purchase of their lives, or refinance their loans and save money.

I am originally from upstate New York where I was born and raised in the same home, before deciding to go to college across the country (Seattle, WA). My mom is from Chicago (& Wisconsin), so I decided I'd plant my roots where she grew up; it's such a great city. I have a 4 year old son named Gavin, and live in Naperville currently, moving to Elmhurst at the end of the 2016 summer. My hobbies include all sports, especially running, football,and basketball and I sing in a band every couple of months.

My boyfriend, John, is on the executive team for Guaranteed Rate and I couldn't admire the company more since I've gotten here. It's such a great place for employees, and that is so clearly reflected into the service our customers receive. I will never work for another mortgage company! There's only one way to do mortgages for people, and Guaranteed Rate has got it figured out.

Rochelle interview Q&A

Who is your typical customer and what questions do they typically have?
My typical customer is a First Time Home Buyer. They are my favorite to work with because the questions are endless, and I enjoy thoroughly answering every single one because I was once a first time buyer, and had the same nervousness about buying a home.
Tell us about a specific challenging borrowing situation and how you got the mortgage closed and funded.
I love a challenging client because that typically means not a lot of other loan officers can help them. Since becoming a loan officer, I have focused on being the loan officer that helps every single client with unique or challenging financing situations.
What part of the home loan process do customers find most difficult and how do you help them through it?
The most difficult part of the home loan process would be proper preparation, weeks and months before the home buying process even begins. I specialize in hand-holding clients and giving them full disclosure on every aspect of getting a mortgage. This is the biggest purchase of their lives after all, and it takes more than just filling out a loan application online to be ready for it.
What provides you with the most satisfaction in your job as a Loan Officer?
Seeing my clients get their loans approved and cleared to close ON TIME with LESS money than they expected to bring to closing brings me the most satisfaction.
Tell us something that makes you unique or something wacky, yet interesting about you?
The most unique thing about me as a loan officer that sets me apart from everyone else is the fact that I have become well-versed in credit knowledge for potential borrowers.

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