What people are saying... What people are saying... Back to profile
They were very friendly and easy to work with
Brian W. - Watertown, CT | Sep 2021
Stephanie Thibault was amazing. She took the time to thoroughly answer every question.
Michalina S. - Bristol, CT | Nov 2021
Great support though the entire process.
Aaron W. - Thomaston, CT | Jul 2021
Stephanie very nice always there when we called giving us advice or answers to our questions
Debra N. - Waterbury, CT | Jul 2021
Stephan Thibault was amazingly helpful. And the whole process was transparent.
Rebecca B. - Barre, VT | Jul 2021
Stephanie is easy to work with. Also, very informative and friendly
Jonathan S. | Mar 2021
Exceptional service, very quick and attentive, Always responsive
Bart L. | Aug 2020
My mortgage officer was great
Justin B. | Sep 2020
Stephanie was efficient, expeditious, knowledgeable and available to answer questions.
Mindy M. | Feb 2021
The people are a pleasure to work with. Answered all questions, things moved quickly. No problems.
Rachel C. | Jul 2020
The customer service led by Stephanie Thibault was amazing throughout the process.
Kevin B. | Jun 2020
Excellent service whenever needed, ease of use
Jack T. | Feb 2020
Stephanie did a superb job in managing expectations and escalating challenges in the end with regards to getting a timely approval.
Scott J. | Aug 2019
My loan officer Stephanie Thibault was absolutely wonderful and guided me through the process every step of the way and made sure everything went smoothly and set my mid at ease. She deserves a big raise.
Luke K. | July 2019
Stephanie Thibault is amazing!! Her response time is unprecedented!! She was very patient and courteous, as always! Denise DeConte was very easy to work with as well!
Mark U. | April 2019
Stephanie was absolutely by far the best person I have ever dealt with when it came to mortgages. She was experienced, knowledgeable, and kept me informed every step of the way! She was never to busy to talk with me and only once did I ever call her, and she did not answer the phone. One of Guaranteed Rates best assets is Stephanie Thibault! I look forward to refinancing my home in the future with her.
John N. | April 2019
Stephanie Thibault and Denise Deconte were both great to work with!! Very professional and knowledgeable! They were available anytime my husband and I had questions.
Pamela F. | July 2018
I used Stephanie about 7 years ago for my first home and when it came time to apply for a home loan again I went straight to her again.
Matthew D.
Stephanie Thibault went above and beyond to make the process easy and stress free for us. It meant a lot to have someone with her knowledge and expertise guiding us through the process.
Kristin D.
Stephanie and the team were professional and timely. Also very helpful explaining my options.
Stephen P.
Stephanie Thibault is an great asset to your company. She went above and beyond to help me in my long, long process of purchasing my home. It was a very stressful time and through it all she maintain a professional manner that eased my tension. Even after the purchase, she was emailing me to confirm everything went well. I appreciate everything she has done for me and I hope your company recognizes her value to your company.
Betty B.
Thank you so much for your help. You made the process so much easier for us and we are grateful.
Therese H.
Stephanie was great and kept me well informed during the entire process. She was great to work with!!
Kristin C.
Very quick service and response time. All documents sent easily through email and the use of docusign is extremely convenient! All agents that involved in the process were very friendly and communicated in ways that were easily understandable. Would recommend to anyone needing loan assistance!
Stephanie H.
Very quick service and response time. All documents sent easily through email and the use of docusign is extremely convenient! All agents that involved in the process were very friendly and communicated in ways that were easily understandable. Would recommend to anyone needing loan assistance!
Stephanie H.
Stephanie Thibault, Michelle Soldat, Kim Brizido were the greatest. I couldn't have done it without them =) Stephanie Thibault was literally the glue that held my life together through out the whole thing. I've already referred someone to her & will be doing so without hesitation in the future. I will be bugging her again with any & all mortgage related needs. She is literally THE BEST! Can't thank her & Guaranteed Rate enough!
Doreen S.
This remortgaging process has been an extremely pleasant experience, beginning with the first contact with Stephanie. I really can't say enough nice things about Stephanie and her team. Not only was it painless for me, but it was also super quick and extremely efficient. My lawyer commented at the closing on how working with Stephanie was a pleasure for him and his assistant. He asked how I found her, because of how smoothly everything went. He told me that it never really goes as smoothly as this did and that a lot of the banks are extremely difficult to work with and not nearly as organized. Thank you again, Stephanie, and the team at Guaranteed Rate!
Charles S.-Orange,CT | MAY 2016
Stephanie was the biggest help I could ask for, while buying my first home. She truly cared and was easy to contact. Working with her was an absolute pleasure.
Christopher F.-Thomaston,CT | MAY 2016
I liked how Stephanie allowed us to contact her with questions any time of the day. It felt like a personal relationship not just a professional.
Kristy O.
Stephanie was the biggest help I could ask for, while buying my first home. She truly cared and was easy to contact - an absolute pleasure working with.
Christopher F.
This remortgaging process has been an extremely pleasant experience, beginning with the first contact with Stephanie. I really can't say enough nice things about Stephanie and her team. Not only was it painless for me, but it was also super quick and extremely efficient. My lawyer commented at the closing on how working with Stephanie's was a pleasure for him and his assistant. He asked how I found you, because of how smoothly everything went. He told me that it never really goes as smoothly as this did and that a lot of the banks are extremely difficult to work with and not nearly as organized. Thank you again, Stephanie, and the team at Guaranteed Rate!
Charles S.
The closing went very smoothly and my lawyer explained everything in detail. My lawyer also said that it was a pleasure to work with your bank. He was impressed at how quickly they responded and the paperwork didn't need to go back and forth multiple times.
Charlie S.
Stephanie Thibault is the epitome of efficiency, knowledge and professionalism. Thank you for a great experience!
Claudia C.
Stephanie and Dorian were great! They answered my questions very quickly. I would definitely recommend your company to everyone.
Ami K.
Stephanie was great to work with!! She is very patient and was always there to answer my questions.
Deborah L.
If it weren't for Stephanie Thibault I think I might have gone crazy!! She was the best, very thorough with great knowledge of her job. She took all of our info and got back to us with an initial approval it was easy because she always let us to expect and what info she needed. I recommend her to everyone I know. She was the reason this all happened she went above and beyond!! Stephanie Thibault was always there when I needed anything answered or had concerns.
David B.
Stephanie Thibault was great. She help me have a wonderful experience when buying my 1st house. She was open and was very easy to talk to. She was very helpful and was always available when I need her. Being a working mom and homemaker is great to have someone like Mrs. Thibault to help and make the buying a lot less stressful. I give Stephanie a 10 due to the wonderful and easy process that Guaranteed Rate gave my family. I was looking for my 1st home for 5 year and Guaranteed Rate and Stephanie Thibault made it possible.
Beatriz M.
This is my second time working with Stephanie and once again it has been an absolute pleasure. Throughout the process Stephanie was informative and always quick to respond to any questions or concerns I had. She went the extra mile to make the process smooth and easy for me, guiding me through everything that needed to be done. I can't imagine ever needing to use another mortgage company! Thanks Stephanie! you are the best!
Nicholas P. - Naugatuck, CT | Nov. 2014
Stephanie was great throughout the whole process! She always updated us and was very helpful when we needed clarification on anything!
Eugene M. -- Wolcott, CT 7/7/2014
Hey check out this amazing review from Tanya about Stephanie! “Stephanie was absolutely amazing. She kept great contact and took care of problems before I even knew about them! She also has a very nice personality which is equally important to us. Stephanie was so amazing I recommended her to two of my friends!”
Tanya S. -- Wolcott, CT -- 01/2013
We had a great experience with Guaranteed Rate which was due to the efforts of Stephanie Zakos. She made herself easily available throughout the process. I always felt like I could ask for clarification when I was unclear about something. She was incredibly supportive and I would recommend her to anyone looking to refinance or get a mortgage!
Sarah W. Woodbury, CT 2/2012
Stephanie and her team were on top of everything
Terri W. | Oct 2019
The key to my being a repeat customer is the superb follow up of Stephanie Zakos, Vice President of Mortgage lending. Stephanie always makes sure there is good communication at all times. Even though there was an incorrect HUD sheet at closing, I had no worries that it would be fixed thus went ahead with the close. I had worked with Stephanie prior to her joining Guaranteed Rate thus she is the reason why I completed my recent two mortgages with your firm. I would be glad to recommend Stephanie and your firm to others.
James C. 12/2011