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Sue Voelz

Vice President of Mortgage Lending
716 W State St, Ste E, Geneva, IL 60134
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NMLS: 195819
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Sue is the best closer we have ever worked with over the last 35 years.

Jack and Bonnie Z.

Sue Voelz is outstanding to work with. Her follow up and detail is second to none. She is an asset to Guaranteed Rate.

Jeff and Meg W.

Thank you so much! We are very excited and happy that everything went without a hitch. It was so great working with you and your team as you all were very friendly, helpful and professional with us. We cannot thank you enough for all of your hard work! We will definitely send friends/family your way when they are ready to take the plunge into home ownership.

Luke and Jess J.

Sue Voelz and her team were awesome to work with. They made what others said was not possible, possible for me. I strongly recommend Sue and her team for mortgage needs!

Vince B.

Sue Voelz is the best, most highly professional person we dealt with in our purchase and sell transactions.

Dick and Karen H.

Sue Voelz and her team were great to work with and made difficult matters easy for me, I would definitely recommend Sue!

Jim C.

Sue was amazing. We would definitely recommend her to others.

Jim and Ann A.

Sue Voelz is amazing. Her professionalism and attention to detail were fantastic. I would recommend Sue to anyone.

Bob and Fran G.

I had a wonderful experience with my Loan Officer, Sue Volez. I had many things going on in my life with starting a new job, buying my first home as a single woman and moving to a city where I didn't know anyone. Sue made my life easy and told me exactly what was needed and when. If I missed something, she was right there to remind me or just give my advice or just friendly encouragement. She felt like a great friend helping me through the process. Thank you. Sue! I have already passed your...

Anne D.

Sue Voelz made the process seem very easy! We went directly through Chase Bank for a previous home purchase and were not overly thrilled on how they handled some things. Sure and Guaranteed Rate have been a breath of fresh air!!

Christa I.

Thank you so much for helping us get our loan so we could purchase our dream house! We cannot be happier with the house and we could not have done it without you. We cannot express our gratitude enough, and plan on referring others to you.

Brian & Amanda Hamill

Thanks for your incredible work on this one! Everyone at the closing was amazed with how quickly and smoothly this loan was processed. Very impressive! THANKS!!!

Jim M. – Coldwell Banker Honig-Bell

Thank you so much for getting the loan through in supersonic speed. Everyone was amazed that we closed as fast as we did. We are truly grateful to you for helping us get in the wonderful house we now have. Thank you again.

– Terry & Carol V.

My agent, Sue Voelz, was very helpful in walking me through the proce. She was a tremendous help, very accessible.

Angela T. – Geneva, IL | AUG 2015

Time has passed, but Sharon and I want to say another thank you for your service to us. We appreciated your efficiency with information, prompt responses to our calls, your poise when we presented unexpected problems, your candor, and your upbeat personality. No kidding! We wish you well.

Jack & Sharon S.

Sue was amazing! She saved the deal by second voicing and I can't speak highly enough about her. I will recommend her to anyone buying a house.

Timothy V. – La Jolla, CA | Mar. 2015

Thank you so much for all of your help with our mortgage. Everything went so well and I'm sure that was all your doing!

Michelle & Adam R.

Thank you for helping us in the purchase of our first home. You were a pleasure to work with and made the process much smoother. I will recommend you to anyone in the market.

Melissa & Michele - Nov., 2014

Thanks again for all of your expedited help with our loan. We are truly appreciative!

B. - April, 2014

Thanks so much for all your help in buying our first house. You made it all go very smoothly. We are so appreciative. You are great at what you do!

Alex, Amy & Kade - August, 2014

Sue Voelz was absolutely wonderful. She answered all of my questions promptly and completely and is a fantastic communicator. She kept me updated and kept me in the loop of the progress all along the way at every step, and I greatly appreciated this. I will be recommending Sue to my friends and family.

June F. -- Baravia, IL. 9/25/2014

Gretchen and I are so thankful Sue. And we couldn't be more grateful for your amazing service, meaningful guidance and expertise offered to us during our home search. Many thanks Sue!

Adam & Gretchen Z.

Thank you so much for your guidance and helping us purchase our new home! We really enjoyed meeting you at our closing. All the best and thanks again! I hope to see you again after we move back.

Garry & Kathy W.

Sue, Thank you so much for helping us throughout our first home buying experience! You were a pleasure to work with.

Robert & Elizabeth H.

Sue was wonderful, she made every thing so easy. She is exceptionally hard working and delivers superior service. She just made my experience here great.

Brittany W. Sept. 4, 2013

Sue Voelz is the best. She was incredibly helpful and was patient with our many questions. She was incredibly available, including evenings and weekends. She even called us on 8pm on a Sunday when we were making an offer on our house. I would recommend her to anyone, especially first-time home buyers. I had a positive experience with Guaranteed Rate and would use GR and Sue again!

Jaimee G. - April, 2013

Hey check out the amazing review from Robert about Susan! “The main reason I would recommend Guaranteed Rate is because of Sue Voltz. She was fantastic always providing great response time to questions emails. Susan was very polite and knowledgeable always keeping us up to date through the entire process. Thanks Susan!”

Robert G. -- St Charles, IL -- 02/2013

It was so great working with you, Sue! Thank you for everything. This is the perfect first home! If I know of anyone looking to buy a home, I'll send them your way!

Piper L., Feb 17, 2013

I could not believe how easily everything went. Sue Voelz was wonderful to work with and this was the most painless mortgage process I have ever been through. She was organized and asked me up front for everything she needed. There was only one additional piece she needed after the initial process and that was a simple requirement. She followed up with me frequently to keep me posted on how things were going.

Pamela H. - ST CHARLES, IL 9/2012

Sue Voelz is amazing. We have worked with her twice and has proven both times that she will go above and beyond to help her clients get everything and more they want. She is honest and open from the beginning and doesn't play games. We had no issues either time working with her. She was always forthcoming with information and was always available to answer any questions we had. She makes her clients feel like they are the only important ones that she is working with. We will continue to...

Lindsey K. - Elburn, IL 9/2012

I've worked with Sue Voelz for more than 20 years and she has always been very professional and extremely prompt and attentive to our needs and timetables. Once again we have been very well served and appreciate the great service Sue provided.

Roy C. - Chicago, IL 12/2011

About Sue

Awarded Chicago Magazine's FIVE STAR Mortgage Professional, 2012

Sue interview Q&A

Who is your typical customer and what questions do they typically have?
Past clients, new purchases through realtors and many first time home buyers. Most people want to be walked through the process, especially the First Timer Buyer's, which is great. I would never want anyone to go to a closing not understanding their mortgage, closing costs, etc!
How has the mortgage industry changed since you started, and what would you expect in the future?
The mortgage industry has changed a lot over the years. When you are thinking about buying, selling or refinancing, make sure you work with someone knowledgeable that you know, or someone that has been personally referred to you. Don't work with an online lender as they can be difficult to reach and may be of no help to you at the closing table. Be upfront with your loan officer about everything, your job history, credit history and where the funds are coming from for your down payment. Don't change jobs in the middle of the transaction and don't make any major purchases while you are entering into your transaction. Mostly, don't wait forever to buy or refinance your home...the interest rates are at an all time low and they will NOT be here forever! Call me. I'm happy to walk you through the mortgage process. It's always my goal to make sure you are comfortable with the purchase price, monthly payment and closing costs; and to determine the best mortgage product for your financial needs.
What part of the home loan process do customers find most difficult and how do you help them through it?
I think that most people are confused by the funds needed at closing. There is always a down payment required these days, depending on the loan program the customer is looking at. There are also closing costs. The other item that falls into this equation is the real estate tax credit from the Seller and the funding of your escrow account for taxes and insurance. Not all programs require an escrow account, but many do. I like to run through the numbers with my customers to make sure they have a full understanding as to "what the numbers will be at the closing table".
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I love spending time with my Grandson Camden. He is 7-1/2 years old. He has incredible manners, is very sweet and very considerate. Camden is a blast to watch when he is playing soccer, baseball and swimming too! My favorite is when we have a "date" and he rings my doorbell and gives me a big hug. Just like the Grinch, my heart grows ten times! I adore photography! It is my true passion in life and guess who I love taking pictures of? Camden of course!
Tell us something that makes you unique or something wacky, yet interesting about you?
While I do love being a mortgage broker and helping my customers get through the process, I also love my family time. I have two wonderful daughters, Riki and Shauna and an amazing Grandson Camden. I love running, used to participate in triathlons (which is getting harder with age), snowshoeing along the river and catching up with friends. I live in Geneva and have been here for almost 40 is home! And whenever, I have a moment, I grab my camera and head to the river, Morton Arboretum, or just outdoors to see what wonderful shot I can capture!

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