What people are saying... What people are saying... Back to profile
My emails and phone calls were always answered quickly.
Carolyn B. - Cranston , RI | Apr 2022
Excellent experience overall
Tarik S. - Chino Hills, CA | Apr 2022
Jim Gallup and his team, including Erika Christiansen, Shawn Kennedy, Thomas Weiss, and Elyssa Gutierrez, did a great job, were very responsive, and held our hand throughout the entire process. Very professional, and very efficient.
Michael M. - Laconia, NH | Apr 2022
Rebecca Sutton is AMAZING & PROFICIENT!
Kelsey N. - Robertsville, MO | Apr 2022
Jennifer, Tommy,Luis,and the team worked so hard and great communication and dedication.
Rochelle A. - Land O' Lakes, FL | Apr 2022
Joseph Nowacki is a ROCK STAR
Maria P. - Saint Petersburg, FL | Apr 2022
The associates were kind, courteous and quick to answer any concerns or questions.
Jared S. - Tucson, AZ | Apr 2022
Our financial advisor Vanessa.
David S. - Fort Worth, TX | Apr 2022
Because they are the best on their job
Marjus M. - St. Petersburg, FL | Apr 2022
Because Rob Sanchez is the best!!!
Rodney S. - Tucson, AZ | Apr 2022
Very prompt and thorough communications and work.
Pratibha S. - Danvers, MA | Apr 2022
Amazingly easy process the whole way
Sebastian B. - Tampa, FL | Apr 2022
I gave this rate because I was treated more like family instead of just a client.
Michelle M. - Angier, NC | Mar 2022
Excellent customer service
Dale L. - Las Vegas, NV | Mar 2022
Quick and personal service.
David F. - White Plains, NY | Apr 2022
They are quick, efficient and amazing at what they do!
Cynthia B. - Mesa, AZ | Mar 2022
They were very helpful and wonderful to work with- they helped me understand all the ins and outs of getting a mortgage
Abbianne J. - Schroon Lake, NY | Mar 2022
Exceptional service and communication through the entire process
Mandy D. - Oklahoma City, OK | Mar 2022
Quick and very responsive. They were on top of everything from start to finish to get us to close on time.
Matthew B. - Yarmouth, MA | Mar 2022
My loan process was so seamless and smooth. It closed quickly, too!
Lori J. - Kearney, MO | Mar 2022
A fantastic service, helpful with all our questions, and delivered even when things got tough. Thanks for everything Gary.
Melvin T. - Staten Island, NY | Feb 2022
Best people best process best company and the BEST IN THE BUSINESS!!!! Thank you all!!!
Kyla D. - Union City, NJ | Feb 2022
Outstanding customer service
Dina O. - Plainville, MA | Feb 2022
Process was easy, competitive rates, and great team to work with.
Matthew F. - Pelham Manor, NY | Feb 2022
Seamless process, exceptional support
Christian A. - Astoria, NY | Feb 2022
Excellent service and very helpful with all my questions
Osmar M. - West Melbourne, FL | Jan 2022
I’ve used GR twice now. It’s been a speedy and straightforward process with great tools and regular/clear communication.
Kyle F. - Carlsbad, CA | Jan 2022
It’s in the name, our lenders did their best to help us keep our original rate and let us assess our options.
Clinton P. - Tukwila, WA | Jan 2022
Simplicity, Communication and overall process.
Prasenjit S. - Lake Hiawatha, NJ | Jan 2022
Annette is the one who made the process good. The processor at the end waited way too long to do things that should’ve been done weeks ago. The VP Annette was the one doing the processors job at the very end following up on things. She was wonderful through this entire process. She went above and beyond. She is the reason ONLY that I would recommend GR.
Deedee S. - Sherwood, OR | Dec 2021
The refinance process went very smoothly and stressless.
Rachel G. - Fountain Hills, AZ | Dec 2021
Great professional friendly staff always available to help with questions
Jennifer K. - Halifax, MA | Dec 2021
Working with Tracy Do and the team at your company making the whole house buying process very easy and smooth.
Binh L. - Bedford, MA | Dec 2021
Service, professionalism, integrity and determination that I received from my loan officer, Logan Mitchell.
Jacki J. - St. Augustine, FL | Dec 2021
Very easy to submit information and easy to communicate when I had a question.
Christopher V. - Leicester, NC | Nov 2021
Our loan officer (Jose Tejada) has incredible communication skills!
Jeffrey S. - Scottsdale, AZ | Nov 2021
Because they were there every time I had any questions and kept me in the loop with great communication the whole way through.
Phillip D. - Tigard, OR | Nov 2021
Steve Campbell and his team are excellent. Always understanding my needs and helping me with my goals.
Ronald N. - Summit, NJ | Nov 2021
They were wonderful from start to finish.
Jennifer K. - Roslyn Heights, NY | Nov 2021
Dina and her entire team were simply amazing. Always answered questions crystal clear. I also felt very supportive as her team always looked out for us. Their commitment in helping us in this process was outstanding. I highly recommend their services. Thank you for all you did for us.
Luis C. - Bronx, NY | Nov 2021
Excellence in customer service is why went with Guaranteed Rate. They knew what was important to their customers and took the time to the time and energy make sure that received what I wanted and what I needed.
Paul P. - Milford, CT | Oct 2021
Easy to understand what was going on, good instruction, pleasant to work with all people involved, response time to questions was great
Rivkah W. - Brooklyn, NY | Oct 2021
Great Customer Service, They Really Cared about me and helped me a lot.
Antonio D. - El Mirage, AZ | Oct 2021
We were very satisfied with our mortgage process.
Mathew B. - Anchorage, AK | Oct 2021
I had a great experience with everyone I worked with through the process. They were on top of the funding, gave a great rate, and helped follow through with other involved parties like the Title company.
Thomas G. - San Francisco, CA | Oct 2021
Excellent professionalism bu this amazing group. Clear communication, very respectful, on top of everything. Loves working with Brady, Jennifer and team.
Manisha P. - Kings Beach, CA | Oct 2021
The process is very smooth and with online tools efficient.
Christopher H. - Phoenix, AZ | Oct 2021
As always, the service is great.
Gilberto D. - North Las Vegas, NV | Oct 2021
Dan Somers and his team are awesome and always communicate
Jessica T. - Bethel, CT | Sep 2021
Great customer service, easy to use online tools and quick loan processing
Jeanne H. - Raleigh, NC | Sep 2021
Communication between myself and the lender was superb!
Rachael W. - Sartell, MN | Sep 2021
Because they are very professional and have a great team for work!
Jonathan G. - Anchorage, AK | Sep 2021
Very pleasant transaction from the beginning to the end.
Bozena B. - Lindenhurst, NY | Sep 2021
The team I worked with was very cooperative and easy to work with. I am not a phone person and a lot was done via email and eSignatures...easy process.
Danielle D. - Eustis, ME | Sep 2021
Very smooth transaction combined two loans. Start time frame...
Stephen K. - Milton, NY | Sep 2021
Debi Smith was FANTASTIC and so helpful through the entire process.
Marina E. - The Villages, FL | Sep 2021
Excellent service by everyone I dealt with
William M. - Wingdale, NY | Sep 2021
Excellent work, fast, secure, etc.
Cesar P. - Las Vegas, NV | Aug 2021
You made home buying an enjoyable experience . To be specific Sean Reese led me through this process. He was patient and explained most of the steps I never understood.
Nillah I. - North Saint Paul, MN | Sep 2021
Ease of process, one direct and extremely accessible and responsive point of contact
Jamila H. - Brooklyn , NY | Aug 2021
Used them before / refinanced my current home.
Daniel B. - Canton, MA | Sep 2021
My loan officer Ted was extremely knowledgeable, professional, honest and walked me through the whole process. He answered any questions and concerns I had.Ted and his team made it an extremely effortless experience on my part. I highly recommend Ted without hesitation.
Ojeny K. - Waltham, MA | Aug 2021
Prompt service, easy document upload and signing
Jessica B. - Hope Mills, NC | Aug 2021
The best service and people who help the loan.
Bounthai C. - Waipahu, HI | Aug 2021
Accommodating from start to finish.
Patrick P. - St. Petersburg, FL | Aug 2021
Continued excellence. Fantastic rates. Great team. Quick closings.
Brooke W. - Wynnewood, PA | Aug 2021
This was my first home-buying experience and Dan at Guaranteed Rate made it an extremely enjoyable one. He was always available to answer my questions — on nights and weekends, even — and he was a joy to work work generally. I will be telling everyone I know who is buying a home to go to Dan.
Noah C. - Brooklyn, NY | Aug 2021
Excellent customer service, friendly, and made the process move much faster than I thought it would
April U. - Royal Oaks, CA | Aug 2021
Superfast and quality service.
Guillermo M. - Burlington, MA | Aug 2021
Dan Somers runs a good team; they are knowledgeable, efficient and friendly. This was an easy mortgage process.
Pamela R. - Bethel, CT | Jul 2021
They were on top of everything.
John P. - Beacon Falls, CT | Jul 2021
Great staff, helpful and easy to work with. Answered all questions with ease. Will work with again.
Adam N. - Dunstable, MA | Jul 2021
Shannon and her team were fantastic.
Bryant N. - Palmetto, FL | Jul 2021
Because they are the best!
Robert B. - Larchmont, NY | Jul 2021
The team at Guaranteed Rate that we worked with was fantastic. Special mention to Brian DiVito and Cristina Anderson. They were extremely helpful, responsive, and a pleasure to work with.
Kenneth W. - Westfield, NJ | Jul 2021
I had a great experience with everyone that was involved with my home purchase
Chester W. - Wasilla, AK | Jul 2021
Sveta is so knowledgeable and caring for her clients.
Keenan F. - Anchorage, AK | Jun 2021
It was a highly recommended referral.
Robert C. - Cottage Grove, MN | Jun 2021
Good communication. Fast responses.
James G. - Greenville, NC | Jun 2021
Ease of the process from application to closing
Christopher M. - San Jose, CA | Jun 2021
Everyone I work with was great to work with..
Karen S. - Thomasville, NC | Jun 2021
competitive rates, good process and service.
Mitchell G. - Scottsdale, AZ | Jun 2021
Because was great! She kept me updated on everything w the loan and closing! Answered any questions I had in a timely manner! She was very friendly and professional!
Nancy P. - Mount Morris, NY | Jun 2021
Best rate and option to adjust rate if it goes down
Forrest S. - Chelsea, MA | Jun 2021
Questions are always answered.
Francis S. - Yorktown Heights, NY | Jun 2021
Because they did their job!
Andy A. - Georgetown, TX | Jun 2021
Eric and Jillian went above and beyond
Jose P. - Ossining, NY | May 2021
Liz and her team went above and beyond!!
Jeffrey Y. - Newburyport, MA | May 2021
Very attentive, great customer service
Kelsey K. - Newton, NJ | May 2021
Good service, easy process
Marnie S. - Poughkeepsie, NY | May 2021
All my questions were graciously answered and I was responded to very quickly whenever I had any concerns
Debbie M. - Atlantic Beach, NY | May 2021
Refinance went very smooth at all phases.
Nicholas R. - Benicia, CA | May 2021
although you asked for a ton of material, everyone we dealt with was extremely professional and helpful
Mark W. - Concord, MA | May 2021
Excellent rate and nice people working there.
Jacek D. - Douglaston, NY | May 2021
Excellent Service Good Rate Everything went smooth
Devansh M. - Jersey City, NJ | May 2021
I have done business with them in the past and they were great
Raymond D. - Peoria, AZ | May 2021
Timely and good communication.
Jason F. - Denville, NJ | Apr 2021
Although there were a number of complications with our loan, they were resolved and I would recommend Guaranteed Rate.
Larry S. - Bridgewater, NJ | May 2021
The process was so smooth, quick and easy! Dom and his team are the best.
Rebecca I. - Scottsdale, AZ | Apr 2021
My loan officer Chris Patille I've done 5 or 6 loans with him now with GR and his previous company. He's a keeper.
Christopher W. - Occoquan, VA | May 2021
Ryan Goldberg is the most helpful and knowledgeable person I've ever dealt with when it comes to mortgages.
Joseph H. - Sicklerville, NJ | Apr 2021
It was fast & relatively easy
Justin B. - Des Moines, IA | Apr 2021
Chris Carr and his team are fantastic!
Michael K. - Wayzata, MN | Apr 2021
JD and team were responsive, there were not a lot of changes or requests last minute and the closing went smoothly
Alex P. - Leland, NC | Apr 2021
They had great rates, people were responsive, the portal to upload documents is efficient.
Laura O. - Northbrook, IL | Apr 2021
Can do attitude and great team to work with
Matthew K. - San Anselmo, CA | Apr 2021
excellence in driving process to completion. Digitized signature process. ease of use
James F. - Roxbury Township, NJ | Apr 2021
Very responsive to my questions Quick turnaround on the mortgage commitment
Marie S. - White House Station, NJ | Apr 2021
got my loan closed fast and it was really easy
Donna R. - Scottsdale, AZ | Apr 2021
Prompt service and hard work.
Jeremy M. | Mar 2021
Responsive, organized, and easy to work with.
Joanne T. - Concord, MA | Apr 2021
Best loan experience ever! Special thanks to Roger Brasil and Claudia Hernandez—they are the consummate professionals!
Thomas N. - Boston, MA | Apr 2021
Great communication throughout the process. Very easy to apply for the loan.
Greg R. | Mar 2021
Very good service from beginning to end
Ira D. | Mar 2021
Easy to work with and quick service.
Kristin D. | Mar 2021
Very professional and they are great at communicating what is going on with my loan
Bruce I. | Mar 2021
Easy process. Pleasant helpful people.
Trixy H. | Mar 2021
easy to understand and get help/answers
Michael R. | Mar 2021
Everyone, everyone on the team was so very helpful throughout the process. They treated me as a friend, with patience and respect, always happy to help me along the way.
Keith S. | Mar 2021
Brady, and his team, did an exceptional job on our mortgage refinance. Their expertise, responsiveness, and diligence made this experience a positive one. They were cool, calm, and collected every step of the way, which put us at ease. I would highly recommend them for any of your mortgage needs no matter how near or far you are, physically, from their branch in Hawaii. Thank you, Brady!!
Abby J. | Mar 2021
They were very helpful at every stage of the home buying process. From pre-approval to closing, they were always very responsive and helpful in answering all our questions.
Matt R. | Feb 2021
The transaction was quick and easy and the team was very professional.
Dustin M. | Feb 2021
The team I worked with at Guaranteed Rate was great and answered all my questions in a timely manner
AnnMarie E. | Feb 2021
succinct information, reflected what occurred on signing documents, links worked
David R. | Feb 2021
Personalized service, fast response time, answered all of my questions. Portal is an easy way to shared documents. Moving most things to online during COVID was convenient and safe. Sarah Kohut is AMAZING!
Sarah C. | Feb 2021
It was super fast and a good rate.
Valerie S. | Feb 2021
Helpful, efficient, easy to work with
Wayne T. | Feb 2021
Great rate, great customer service.
Hamet T. | Feb 2021
Excellent service. The financing experience went smoothly and the people I dealt with were very friendly. Everyone was very attentive to details.
William W. | Feb 2021
Excellent customer service he is on top of every step on the transaction
Didier L. | Feb 2021
Communication, great rates and amazing staff
John C. | Feb 2021
Answered my questions well and quickly.
Matthew P. | Aug 2020
Amazing service gets work done
Hiren P. | Feb 2021
No issues with closing on time, personal touch of answering questions, and mostly logical & consistent explanations of fees/line items associated with our mortgage
Matthew M. | Aug 2020
The process was fairly easy and Joe was in constant communication throughout the whole process.
Charl B. | Aug 2020
Kyle and his team were amazing to work with. I would recommend them to anyone.
James L. | Aug 2020
Because even though my particular refinance wasn't simple, Laura Staerker and Patience Fikert stayed with it and helped me get to my closing.
Spring S. | Aug 2020
Had a very pleasant experience. I felt informed the entire time, and everyone acted with a sense of urgency to make sure my loan was ready on time.
Kristin V. | Aug 2020
I have refinanced with other lenders 25 times. Loved the technology, portal and team effort. No paper and notary met me in another State to close!
Timothy M. | Aug 2020
Very responsive customer service.
Jacqueline R. | Aug 2020
Eon Savary made the process so much easier
Paloma R. | Aug 2020
Top notch service & results
Josh B. | Sep 2020
Dave Bunk does an excellent job.
Douglas Z. | Oct 2020
Very smart, fast, efficient service. Always helpful over the phone and via email.
CHRISTOPHER M. | Sep 2020
Dina Parla she’s excellent
Elvira S. | Oct 2020
The team was professional and thorough. The process was ultimately sustained by the competence of our officer Kyler Mowry. The product was industry-leading.
David R. | Dec 2020
Rod and his team are amazing. They have great knowledge and and very trustworthy!
Jerame S. | Aug 2020
Joe Magallanes is honest and thorough, the process was simple, the interest rate was great, less personal contact (for this pandemic it is important)
Latonya E. | Sep 2020
Wonderful working with Rick Berardino
Lauren C. | Oct 2020
Very responsive, great rates/fee structure, easy to upload documents and track progress.
KATHERINE E. | Nov 2020
Easy to work with and helped me out whenever needed.
Joe G. | Dec 2020
Everyone was friendly, helpful, proactive and positive
Karen P. | Jan 2021
Amanda Callaghan and her amazing unwavering customer service that she provided. Also have the greatest rate ever.
Jonathan S. | Aug 2020
Ted Malkasian is the best.
Kyle K. | Sep 2020
Service was great and our agent kept us up to date on everything.
William L. | Oct 2020
They wear very informative and stayed on top of all updated info
Timothy E. | Nov 2020
Vanessa Frisch and her team.
Bradley C. | Dec 2020
Thorough, communication was great, happy with the results.
Carole V. | Jan 2021
Top notch service, smooth transaction
Andrew M. | Aug 2020
Helpful, truthful, and responsive throughout the process.
Veronica G. | Sep 2020
They went above and beyond to get my refi done.
Bonnie F. | Oct 2020
Easy to work with. John Grad & Ellen G. helped through the entire process and were very responsive.
Rajesh P. | Nov 2020
Good rates. This was my second refi through Guaranteed Rate
Daniel B. | Dec 2020
Easy to work with everyone, responsive to questions
Joseph S. | Jan 2021
Process ran very smoothly even during unprecedented volume of loans
BRIAN G. | Aug 2020
Great customer service. Good rates.
Goodarz D. | Sep 2020
Our lender Dina never stopped working or crunching numbers for us.
Simon T. | Oct 2020
Very professional & done in a timely manner
Staci A. | Nov 2020
Excellent experience. Smooth process.
Eris K. | Jan 2021
The team I worked with was phenomenal. I felt comfortable with every decision from start to finish.
Colin G. | Aug 2020
Great people, easy to do business with.
Speros V. | Sep 2020
Michela Griffin is absolutely the best. We trust her and her communication is top notch.
Donald M. | Oct 2020
knowledgeable & honest agents and great interest rates
Vahid A. | Nov 2020
Our agent SIMONE was awesome
D. BRUCE A. | Dec 2020
Overall great response rate, fast and answered all questions.
Adam O. | Jan 2021
I got a great rate. They were very helpful with the insurance issue.
Charles K. | Aug 2020
Trusted excellent service and good mortgage rates
Paula B. | Oct 2020
Great customer service - Thomas and Kevin Holmes
Anthony T. | Nov 2020
Their team was extremely helpful especially Ryan Harrison.
Taylor H. | Dec 2020
Great communication through the process
Thomas S. | Jan 2021
I found the staff to be very responsive.
Michelle S. | Jul 2020
They were very responsive and helpful.
Brittany L. | Aug 2020
Jim Earl eats other loan officers for breakfast and then he eats their lunch, nobody better
James A. | Sep 2020
I have used Guaranteed Rate twice, and overall, I have had a great experience working with the team.
Malek A. | Oct 2020
Quick and easy process with great communication throughout
Ryan M. | Nov 2020
I am please with the result
Jose F. | Dec 2020
Excellent responsiveness and good information
Lourdes D. | Jan 2021
Pat Collins and his team are amazing!
Patrick H. | Jul 2020
Credibility and diligent approach of Loan Officer, Lenny Levsky
Jason S. | Sep 2020
Jeff and his team were phenomenal
Joseph I. | Oct 2020
Jen and her team we're very professional and able to guide me through the process.
Robert H. | Nov 2020
Every one was great that helped me through the process!
Paul K. | Jan 2021
Quick responses and thorough support throughout
Su L. | Jul 2020
Kyle and his team went above and beyond to make sure we closed in under 30 days. They set expectations tremendously well and then still went ahead and beat expecations.
William R. | Aug 2020
They did a great job working with us and everything went pretty smooth.
Cynthia S. | Sep 2020
We have worked with Robert Sanchez before, we trust him and have recommended him, and Guaranteed Rate to our friends.
Nicholas O. | Nov 2020
Always great service, friendly, and go out of their way to get the loan approved on time
Richard G. | Dec 2020
Tzvi was very responsive throughout the process.
Devora S. | Jan 2021
Guaranteed made me feel confident and Patrick Collins was great. We tried with 2 other banks and we were ignored. Although our transaction was difficult, the team worked together to achieve our goal of becoming homeowners!
Robendjy P. | Jul 2020
GR delivered on their committment
Mark B. | Jul 2020
Very easy process great communication and explaination of the process
Eric G. | Jul 2020
Prompt and professional service and communication always.
Michael F. | Jul 2020
I had a great experience with Guaranteed Rate.
Shubham S. | Jul 2020
Specific to the team I've worked with in the past - have done several mortgages with Austin Reed and his team. Always incredibly helpful and responsive.
Zachary S. | Jul 2020
The service was excellent. All workers involved with helping us were fast and very efficient.
Pedro N. | Jul 2020
Got everything done quickly, and ultimately covered rate lock extension fees due to a slow seller.
Peter G. | Jul 2020
I've had two good experiences, closing mortgages with good rates
Jeffrey O. | Jul 2020
Very professional and responsive.
Carmen A. | Jul 2020
exceptional service and communication
Stephen C. | Jul 2020
Everything was done extremely well
George K. | Jun 2020
Excellent customer service
Justin H. | Jul 2020
Savvas was amazing! So helpful and responsive. All GR folks that worked on our account were wonderful. Also, the online process for completing our application and submission of supporting information was quick and painless. Everything went very smoothly and quickly.
Lisa G. | Jun 2020
Everyone was helpful and very knowledgable.
Melanie K. | Jun 2020
Because our overall refinancing was complicated, with said, our Rep, Chad did an outstanding job on getting things done in a timely manner.
Joseph H. | Jun 2020
Quick response and good rates
Sara S. | Jun 2020
Lovely people to work with, very smooth tranaction
Gina M. | Jun 2020
I’ve always had the best experience and have had the easiest time getting my mortgage all set.
Ashley L. | Jun 2020
Easy process, on-line signing through out the process
Deborah D. | Jun 2020
My experience working with Sasha Loyd was INCREDIBLE! Her knowledge and openness about the loan process every step of the way gave me enormous confidence in her skills. I really can't speak highly enough about her. The rest of the team was so on top of things (Rhoda Love was so responsive and had the answer to whatever questions I had as well! Awesome to work with!) as well.
Delphine D. | Jun 2020
Steve Vella was our main agent. Steve was very knowledgeable and spent a lot of time on the phone explaining processes and strategies to help us. We were still able to obtain our loan in a difficult economic time.
Kevin E. | May 2020
Andrew is the man! Best in the industry.
Justin D. | May 2020
They were very professional
Scott M. | May 2020
The refinance process was made so easy. From the Loan Officer Annmarie Edwards to the closing Attorney Frederic Harris, all were attentive to my questions and concerns
George V. | May 2020
Everything was smooth and worked to get the best outcome for us
Andrew G. | May 2020
Timely, efficient, good communication
Erin D. | May 2020
Guaranteed Rate has the best service in the industry!
Kevin E. | May 2020
I am very impressed and enthused by the tenacity and deepest customer focus of Sean Goudreau ([email protected]) ... you see in our real world.. specially with the present & post COVID-19 business environment... the face of the company is the Rep.(in this case Sean) interfacing with the customer (in this case Pratibha & I)... to give a very specific example.. we were in a situation where due to certain technical issues we were having to request the sellers - several times - to extend the Mortgage Contingency deadline... Finally when we needed, I think, a third extension, Myself & Terry (my wonderful friend & realtor in this case) were looking at Sean for a salvation... he went out of his line of duty and spoke very passionately with the Seller's realtor.. owning up the delay on himself ... 'literally' we remarked in a lighter vain - 'Sean - sold his soul to her'... we are deeply indebted to him for being there for us and for taking his job so seriously and with so much personal passion and care.. Thanks Sean !!! And yes, no one can deliver alone.. it is a team work at the end of the day.. one is as strong as the weakest link... Huge Shout Out to the entire Guaranteed Rate Team who worked on our case and helped Sean to deliver Top Quality 'Customer Delight' to us ... Thanks Team !!! Keep The Great Work...
Pankaj S. | May 2020
Suzanne was very patient, knowledgeable and helpful throughout my refinance process. She was very prompt when answering questions and extremely positive.
Stephanie L. | May 2020
Good rates and quick responses despite the pandemic
Jason L. | May 2020
Very helpful and kept me informed every step of the way.
Sara R. | May 2020
overall result and process
Daniel L. | Apr 2020
Good customer service, respectful to customer questions and concerns
Catherine M. | Apr 2020
Very good communication, clear directions and status provided. Nice people to do business with.
Robert V. | Apr 2020
Loan officer was easy to work with. Knowledgeable, helpful, professional and nice.
Gina M. | Apr 2020
Exceptional service, good rates, kind staff.
Emily K. | Apr 2020
Great customer service, they were there for me every step of the way.
Joel G. | Apr 2020
I already did. The experience of my refinancing overall is great.
Feng W. | Apr 2020
Marquis team is professional, quick and service minded
Ari G. | Apr 2020
Because you did a great job! Great guidance
Byron F. | Apr 2020
Jamie Hart is amazing. She was always available to answer any questions at any time.
Cassandra C. | Apr 2020
I previously used GuaranteedRate to refinance my condo back in 2013. They were quick to close with their efficient loan application process. As a returning customer, I knew I could trust them refinancing my current loan on my home.
Robert Y. | Apr 2020
It was such a pleasure working with RJ Meyerhoffer, Olivia Meyerhoffer and Casie Williams. They were very responsive, answered all of my questions and was transparent with thre whole process.
Yolanda T. | Apr 2020
Every single person I dealt with was very helpful, professional, knowledgable, personable. My primary contact, Elizabeth Smith, was exceptional. A first rate experience every step of the way.
Ann Marie R. | Apr 2020
Responsive, friendly, at a great price too!
Wyatt L. | Apr 2020
Great service from start all the way through closure.
Sriram V. | Mar 2020
Always available to answer any questions at any time. Very prompt
Cezar B. | Mar 2020
fast feedback to my inquiry and accurate process
Jongho L. | Mar 2020
The far exceeded my expectations and went above and beyond to earn my business. Very responsive, worked to get me the best deal they could, got everything done on time and I am very happy with my new home.
Kristal W. | Mar 2020
Outstanding client services.
Jacqueline V. | Mar 2020
tremendous customer service at all stages
Richard C. | Mar 2020
The Murg team was amazing as usual. I was selling my home and purchasing a home the same day so everything had to be timed accordingly. They exceeded every expectation.
Jason V. | Mar 2020
The team was very helpful and made the process easy.
Anthony T. | Feb 2020
They were easy to work with
Dorinda W. | Feb 2020
great service, great team!
Michael M. | Feb 2020
Jennifer Plinio was an excellent advisor and I trusted she was giving me the best deal.
Pablo Z. | Feb 2020
Everyone I dealt with was very responsive and helpful
Sarah A. | Feb 2020
simple, patient...understood what I want and worked until it was available
Gregory S. | Feb 2020
I very much appreciated the constant updates. The whole team presented themselves very professional and empathetic to certain urgent situations
Jorge B. | Feb 2020
Tom, and his Team have gone out of there way to help with every thing
Felix F. | Feb 2020
Tom McMurray and his team were quick, knowledgeable and had great customer service
Arturo C. | Feb 2020
very helpful through the entire process
Marlene T. | Jan 2020
Helpful guidance for us novices
Richard S. | Jan 2020
Kevin was so helpful and I closed in record timing.
Joshua W. | Jan 2020
Great rate and easy to work with
Robert F. | Jan 2020
The group I worked with was great and I wouldn’t hesitate to work with them again or recommend them to all my friends and family.
Terrence P. | Jan 2020
excellent team worked with me to secure loan
Marc H. | Dec 2019
I worked with Mike Murgatroy, Peter Doucette and his team for the purchase of our home and now again for a refinancing about four years later. Put simply, they are a phenomenal group, top to bottom. I did not have to sweat any details, worry about deadlines getting met, the job getting done, or about getting the best rate that my wife and I deserved. I don't anticipate having to refinance again but if we ever purchase another property, they will be hearing from us again. Any/all of my in-the-market friends and family, too.
Brett S. | Dec 2019
With the exception of the holidays, they were always available and prompt to answer any questions we had.
Cristina S. | Dec 2019
They were very knowledgeable & helpful throughout the process.
Akhtar M. | Dec 2019
I was highly satisfied by the customer service. My needs were clearly a priority and I appreciate that.
Jennifer R. | Dec 2019
All the people I worked with were so professional and pleasant.
Leann H. | Dec 2019
Jeff Mountain. He was an absolute pleasure to work with and get to know. Professional and friendly, and helpful in every way. Couldn’t have done it w/o Jeff.
Brandon M. | Dec 2019
The team took great care of us from start to finish, thorough, smooth process
Jeffrey B. | Dec 2019
I’ve already recommended them to everyone who needs a refinance or a new mortgage. Top notch seevice
Michael M. | Dec 2019
Worked with us and what we needed to do in order to secure the loan, friendly, easy to get ahold of with questions (quick reply)
Heather T. - Carthage, NY | Jun 2022
they were so easy to deal with and made the whole process of buying a house really fast and easy !
Menachem N. - Lakewood, NJ | Sep 2023
I worked with Mike Murgatroy, Peter Doucette and his team for the purchase of our home and now again for a refinancing about four years later. Put simply, they are a phenomenal group, top to bottom. I did not have to sweat any details, worry about deadlines getting met, the job getting done, or about getting the best rate that my wife and I deserved. I don't anticipate having to refinance again but if we ever purchase another property, they will be hearing from us again. Any/all of my in-the-market friends and family, too.
Brett S. | Oct 2019
I was looking at signing up with another company until someone recommended John Lann with your company. I found John to be extremely trustworthy individual, and he explained everything in detail. John usually would answer the phone whenever I called, and if he wasn't able to i could always count on him to respond promptly with a phone call or text.
Mark R. - Portland, OR | May 2022
Everyone involved in the process, Joe, Olivia, Aaron, have been amazing, attentive and extremely professional in helping us traveling uncharted waters.
Alan D. - Saint Augustine, FL | Jun 2022
Elizabeth was always accessible to me, answered Everything and always worked far beyond and thinking ahead to make sure I hot the best deal.
David R. - E Farmingdale, NY | Sep 2022
They were guide you thru the whole process
Anna Lissa U. - South Bend, IN | Sep 2023
Shannon, Kevin, & Jazmin were great to work with.
Connie B. | Nov 2019
Kenny went out of his way to get the closing done on the date scheduled even though there were some paperwork issues. His dedication to customers is top notch.
Melissa W. - Holiday, FL | May 2022
You guys always closes on time and your customer service is amazing.
John M. - Revere, MA | Jun 2022
All the people involved were so easy to work with and were efficient.
Arlene M. - Encintas, CA | Jul 2022
Great job all around! Quick, efficient and great rates!
Shimon B. - Chicago, IL | Aug 2022
Excellent customer service.
David L. - Saline, MI | Sep 2022
Everyone worked together to get my loan closed in less than 2 weeks over a holiday.
Daniel L. - Dixon, IL | Nov 2022
2nd home purchase through Guaranteed Rate, each experience was a smooth transaction with excellent customer experience.
Rachel S. - Holly Lake Ranch, TX | May 2023
Better services and communication
Anem K. - New Bern, NC | Aug 2023
Our loan broker went above and beyond for us. We had a difficult transaction but we were provided guidance and all the information and flexibility we needed to close successfully.
Michael R. - Portland, OR | Sep 2023
They were very supportive throughout my loan process
Ravishekhar Y. | Oct 2019
As a first time home buyer I was bit nervous about home loan process, but Yvonne Claus Bessa is very helpful and gave me good guidance in obtaining the home loan.
Sandeep H. - Sunnyvale, CA | May 2022
Great rate, great experience, very smooth interactions, thorough documentation, great tech experience, really nothing to complain about
Alvin S. - Cambridge, MA | Jun 2022
The team that I worked with was responsive and helpful throughout the process. They spent time explaining things to me - multiple times if needed.
Lianna K. - Dumont, NJ | Jul 2022
Prompt fast good communication
Nasser J. - Franklin, MI | Aug 2022
The service received from Guaranteed Rate was top notch. My LO, Troy Andrulonis, was available to speak or would let me know when he could get back to me. Online interface was pretty intuitive and easy to use.
Robert F. - Camden, ME | Sep 2022
High level of attention and service from Sabrina West!
Leona W. - Asheville, NC | Oct 2022
My loan officer was absolutely amazing. She took the time to make sure I understood everything, she was always available when I needed her and she did everything in her power to make sure my loan went through. I could not have asked for a better loan officer.
Melissa P. - Asheville, NC | Nov 2022
I have worked with Oren and his team a few times and they are great! Made the buying experience quick and painless! I would recommend to everyone.
Christopher H. - Missouri City, TX | Jan 2023
Fast friendly and efficient.
Richard H. - Celina, TX | May 2023
Very professional guidance and smooth process.
William P. - Sudbury, MA | Aug 2023
very informative, caring and hard working to get loan done.
John S. - Minneapolis, KS | Sep 2023
Excellent service, responsive time and knowledge.
Jacqueline E. | Nov 2019
Efficient, organized and friendly staff
Jeffrey R. - Tierra Verde, FL | May 2022
Working with Traci’s team is always easy
Anne K. - Wentzville, MO | Jun 2022
Quick response to questions and good customer service
Alex L. - Wellington, FL | Jul 2022
Austin Clarence did an excellent job
Brian S. - Scottsdale, AZ | Aug 2022
very professional and always gave good advice in a timely fashion
Joao G. - Shelton, CT | Sep 2022
Shannon was the most expedient and competent Loan Officer I have come across.
William B. - Jupiter, FL | Oct 2022
Excellent customer services
Gloria P. - Amityville, NY | Nov 2022
The team I worked with was fantastic, diligent and always there when I needed them.
Rebecca M. - Oakbrook Terrace, IL | Jan 2023
The service we received throughout the loan process was excellent!
Caroline B. - Browns Summit, NC | May 2023
Because we successfully got the loan we applied for.
Ellen B. - Burlington, MA | Jun 2023
we felt well informed and safe during all the process.
Margherita V. - Loveland, OH | Aug 2023
Gary Rodriguez is the reason for going above and beyond to get the job done.
Matthew C. - San Antonio, TX | Sep 2023
Jackie was a gem and so easy to work with!
Ajo G. - Wayne, NJ | Oct 2023
Tom and his entire team were fantastic to work with. They were very responsive, answered all our questions, and were very up front on what was expected. Customer service like this is a rarity, and I would highly recommend them to anyone! They made buying a home that much less stressful with how professional and attentive they were. A+++
Joshua N. – New Lenox, IL | May. 2015
The team was very helpful through the process
Nisha C. - Framingham, MA | Jun 2022
Best service and communication I’ve ever had from a lender!
Crystal S. - Lake Stevens, WA | Jul 2022
Brian and Tina consistently went out of their way to help us get to the closing table.
Shaun H. - Melbourne, FL | Aug 2022
Absolute best rates and service!
Shimon B. - Chicago, IL | Sep 2022
Always easy to work with and I feel like I get the best rate and service
Matthew V. - Henderson, NV | Oct 2022
professional and prompt service from start to finish. Organized and Effective. Great communication
Scott G. - Lombard, IL | Nov 2022
Primarily because of the patience, cooperation and professional assistance from Joe Stapleton and Becca Pineau
Donald L. - Chicago, IL | Jan 2023
Smooth process from start to finish with everyone involved.
Brandon H. - Raleigh, NC | Feb 2023
I had a great and satisfactory experience with them
Anand M. - Randolph, NJ | May 2023
They worked hard to provide the best rate for my loan.
Michael P. - Stamford, CT | Jun 2023
Jason and his team are very efficient and completes things on time. Great at explaining options and next steps.
Robert G. - Columbus, OH | Jul 2023
Great communication throughout the process, easy to work with
Jessica B. - New York, NY | Aug 2023
They had my back from the start to finish
Romel C. - Randolph, MA | Sep 2023
Everyone we worked with was excellent! Very helpful and supportive!
Andrew S. - Ludlow, MA | Oct 2023
Was guided throughout the whole process
Moises B. - New Albany, OH | Nov 2023