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Troy Mlenar

VP of Mortgage Lending/Branch Manager
2 Carlson Pkwy N, Ste 355, Plymouth, MN 55447
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NMLS: 332291
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We used Troy for our first home loan when he was with another mortgage company and followed him to Guaranteed Rate for our second home loan. He is wonderful and always in the know of the industry and the entire process. The online loan process was super easy to use, and it put my mind at ease that everything was secure - much easier than faxing, copying, and sending unsecured e-mails! I would definitely use Troy/Guaranteed Rate again and recommend to family & friends!

Lindsay M. | 03/23/2017

My experience with Troy Mlenar, Branch Manager/VP of Mortgage Lending was exceptional. He answered every question I had with expertise and was very efficient in getting back to me. This process was made very easy for me because of him. The closing went very smooth. I could not have asked for a better representative from Guaranteed Rate. Thank you!!

Robert D. - 1/20/2017

I appreciated the fact that Troy was patient with me when I was concerned about several things. Some people will just blow if off , but he tried to quiet my fears by answering all my emails.

Kathleen J. – 10/19/2016

When we signed our purchase agreement the closing was set to be in 3.5 weeks, Troy said it would be tight for a closing that fast but he would make it happen. Troy not only made it happen, we were out of underwriting and still had a week before closing. We also had a few issues with our credit reports and Troy went above and beyond to help get them cleared up and in more that enough time to close. The whole team is amazing to work with, they keep you updated every step of the way so you are...

Shawn E. – 9/15/2016

Troy was an exceptional partner to us from start to finish. He was always available to answer our questions and kept us informed throughout all stages in the process. Troy ensured everything went smoothly on the day of closing. It was a stress-free, fun closing day because of his expertise and support. Thank you for all of your hard work and help, Troy!

Elizabeth C.

Troy was very helpful in explaining and guiding me through the process. He was very quick to respond to my emails, texts or calls.

San Juanita G. – 8/23/2016

Troy and his team made the entire process clear and easy! Thank you!

John T. – 5/26/2016

Troy and his support staff were very knowledgeable and friendly. Troy specifically has a knack for distilling complex subject matter in a straightforward presentation and I never once felt pressured. He gave me plans for the present and future and made sure we had a realistic closing date that wasn't delayed. I would recommend all my friends and colleagues to Troy and Guaranteed Rate!

John E. – 5/20/2016

Troy, I'm so thankful for you and your team making this transition to home ownership so smooth for me. From the start you made it easy to prepare the proper documents and select the right options. I've heard horror stories at other outfits of close date postponements, inaccurate underwriting, etc, but I experienced none of that here thanks to you, Brittney, Natalie and staff that know how to communicate effectively. I knew 3 years ago when we were chatting in the parking lot at the legion that...

Closed purchase loan – 5/20/2016

Troy was very patient and understanding of my situation. He was super! I would use him again and have already recommended him to friends and family.

Richard W. – 4/8/2016

I am not looking at one part in the process, but the process as a whole. Troy was amazing and kind, super friendly and available. We felt like we were going through this process with friends, and not just a business. It was great!

Sandra K. – Plymouth, MN | May. 2015

About Troy

I entered the mortgage industry in 1996 shortly after purchasing my 1st home. Going through the process of buying a home, I realized how stressful the process of getting a mortgage was, and how the lack of communication compounded that stress. In the end though I realized the importance and the sense of pride of owning my own home. It was at that point that I realized and was driven by the reality that every person-regardless of age or any other differentiating factor has one critical need in common: A roof over their head. My mission in business and in life is about building strength...strength in family, finances, and communities-and homeownership is the way!

In the past 20 years, I have worn many hats from loan officer, sales manager, branch manager, area manager, and business development and implementation. My sales strategies, systems implementation, and business development have advanced the interests of my clients, my partners, and have helped the companies I've worked with to grow. I thrive on using my experience to continually improve the process of getting a loan and improving the experience of all those involved. This commitment has led to many distinguished honors such as: Certified Path2Buy Coach, Certified Mortgage Planning Specialist, Certified Divorce Planning Professional, MMS, Homes for Heroes Chief Officer and other honors. I know the importance of security to the health and happiness of families and have made it my duty to promote and help create that throughout my career.

When not at work, I cherish my time with my 2 sons Aidan and Nate. When I'm not with them you may find me near a Rugby match watching the sport I loved playing throughout college. I also love my workouts in MMA training either doing Boxing, Muay-Thai, or Jiu-Jitsu.

Troy interview Q&A

Who is your typical customer and what questions do they typically have?
I work with all types of customers from 1st time homebuyers to move up buyers to investors. I realize that every single client's situation is different and every clients needs are different. That's why I have a consultative approach asking many questions so we can be sure to take each client's specific needs and situation into account.
How has the mortgage industry changed since you started, and what would you expect in the future?
When I started in the mortgage industry we used common sense, responsible lending ideas. There were no credit scores on credit reports, there were no Automated Underwriting Systems. We used common sense. The thought process to fight for a loan was if it was my personal money, would I lend it on this mortgage. The industry got way too lenient with allowing several programs that were wrong for most clients. Now it has swung so far the other way, being too restrictive and over regulated. In the future I see the mortgage industry settling back into what it once was. Creating a normalcy for common sense and responsible lending.
What can borrowers do to insure a smooth mortgage underwriting process?
One of the biggest obstacles for smooth on time closings is controlled by the borrowers themselves. The largest timeframe that is used up in the mortgage process is gathering all of the documentation that is requested from the borrowers. To ensure a smooth mortgage underwriting process the borrowers can definitely help by sending in what is requested within a 24 hour timeframe.
What provides you with the most satisfaction in your job as a Loan Officer?
I love helping people. Whether that's helping my clients obtain a new home or giving my referral partners strategies and helping them sell more homes. I love consulting with my clients about their specific situation and needs to help them find the best mortgage for their needs. I love the satisfaction of seeing happy closings when all parties of the transaction are happy with my and my company's service.

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