We used Troy for our first home loan when he was with another mortgage company and followed him to Guaranteed Rate for our second home loan. He is wonderful and always in the know of the industry and the entire process. The online loan process was super easy to use, and it put my mind at ease that everything was secure - much easier than faxing, copying, and sending unsecured e-mails! I would definitely use Troy/Guaranteed Rate again and recommend to family & friends!
Lindsay M. | 03/23/2017
My experience with Troy Mlenar, Branch Manager/VP of Mortgage Lending was exceptional. He answered every question I had with expertise and was very efficient in getting back to me. This process was made very easy for me because of him. The closing went very smooth. I could not have asked for a better representative from Guaranteed Rate. Thank you!!
Robert D. - 1/20/2017
I appreciated the fact that Troy was patient with me when I was concerned about several things. Some people will just blow if off , but he tried to quiet my fears by answering all my emails.
Kathleen J. – 10/19/2016
When we signed our purchase agreement the closing was set to be in 3.5 weeks, Troy said it would be tight for a closing that fast but he would make it happen. Troy not only made it happen, we were out of underwriting and still had a week before closing. We also had a few issues with our credit reports and Troy went above and beyond to help get them cleared up and in more that enough time to close. The whole team is amazing to work with, they keep you updated every step of the way so you are...
Shawn E. – 9/15/2016
Troy was an exceptional partner to us from start to finish. He was always available to answer our questions and kept us informed throughout all stages in the process. Troy ensured everything went smoothly on the day of closing. It was a stress-free, fun closing day because of his expertise and support. Thank you for all of your hard work and help, Troy!
Troy was very helpful in explaining and guiding me through the process. He was very quick to respond to my emails, texts or calls.
San Juanita G. – 8/23/2016
Troy and his team made the entire process clear and easy! Thank you!
John T. – 5/26/2016
Troy and his support staff were very knowledgeable and friendly. Troy specifically has a knack for distilling complex subject matter in a straightforward presentation and I never once felt pressured. He gave me plans for the present and future and made sure we had a realistic closing date that wasn't delayed. I would recommend all my friends and colleagues to Troy and Guaranteed Rate!
John E. – 5/20/2016
Troy, I'm so thankful for you and your team making this transition to home ownership so smooth for me. From the start you made it easy to prepare the proper documents and select the right options. I've heard horror stories at other outfits of close date postponements, inaccurate underwriting, etc, but I experienced none of that here thanks to you, Brittney, Natalie and staff that know how to communicate effectively. I knew 3 years ago when we were chatting in the parking lot at the legion that...
Closed purchase loan – 5/20/2016
Troy was very patient and understanding of my situation. He was super! I would use him again and have already recommended him to friends and family.
Richard W. – 4/8/2016
I am not looking at one part in the process, but the process as a whole. Troy was amazing and kind, super friendly and available. We felt like we were going through this process with friends, and not just a business. It was great!
Sandra K. – Plymouth, MN | May. 2015