GuaranteedRate - Mortgage Company

Will Hughes

Mortgage Specialist
1806 W Cuyler Ave, Suites 1W, 2E, and 2W, Chicago, IL 60613
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NMLS: 1405652
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TestimonialsCustomer testimonials Read more

Will Hughes was great, professional and always responsive. Alex Matar was also great to work with.

Demetrios A. | 10/31/2017

Will Hughes and Diana Foster were AMAZING, STELLAR!!! I never thought the home loan process could be this simple! Will and Diana were always available to answer my questions, and were in constant communication! Guaranteed Rate is lucky to have such amazing people on their team!

Anton S. - Funded 9/22/17

Will Hughes was an excellent loan officer who was extremely prompt with all replies and helped explain each step along the way.

Kevin F. | September 2017

Will Hughes made the whole process simple and helped me understand every detail.

Syed G. | 07/10/2017

Will Hughes and Brianna Buck were both amazing people to work with. I appreciate all the help they gave us

Gerald S. | 05/22/2017

Got an excellent rate, Will made the process very transparent and easy to obtain a loan for my first home.

Zachary S. | 05/26/2017

The services of your staff were extremely satisfying.

Lisa H. | 05/25/2017

The folks at Guaranteed Rate rock! I've probably bought and sold over 30 homes for either me personally or as investments in the last 20 years, and I've never experienced the great customer service, communication, and honesty that I just had with Guaranteed Rate. I feel like I was lucky to get Will Hughes as my account manager. He and every member of his team were attentive, knowledgeable, and quick to get things done. I threw several curves at them - came to them with 25 days to close and they...

David - LendingTree Review | APR 2017

Based on my experiences having bought and sold over 10 homes for me personally and managed over 15 mortgages for investment properties for my employer, Guaranteed Rate rocks! From my account manager Will to every member on his team, everyone just made it work. I threw several curves at Will and his team, and all were handled quickly and effectively. You guys are the best in the industry right now - be careful not to let success go to your heads like several of your competitors have - thanks for...

David W. | 04/21/2017

Will Hughes was awesome, he assured me that he will get me a home loan. Even when I was outbid several times, he always encouraged me that the right home will become available. Thank you, Will, Amber and Michelle for all your help. I will definitely work with your company again.

Monique M.J. | 3/17/2017

Will was extremely helpful, friendly & available at all times no matter what the question!!!

Jonathan P. | 3/24/2017

My loan officer, Will Hughes (and Gary Marsh), was available whenever I had a question or needed help. Buying a house in a market like Denver requires almost immediate response from the lender and it is often outside of normal business hours. Will and Gary both got back to me ASAP and provided me whatever information I needed. Both my own real estate agent and several selling agents commented to me on how much more confident they felt in my offer based on their interaction with Will. I have...

Stephanie J. | 08/17/2016

I cannot begin to express how pleased I was with Will Hughes, Guaranteed Rate and your customer service! EXCELLENT, EXCELLENT, EXCELLENT!!!! I will definitely be referring people to Guaranteed Rate. Amazing experience....You helped me purchase the Home of My Dreams....

Tracey U. -Brookfield, WI |JUL 2016

My Loan Officer, Mr. Will Hughes, did a fantastic job of making me feel comfortable with the loan process. He was always available to answer my questions and provided me with detailed and clear explanations. Throughout the process he remained patient and understanding of my needs. Mr. Hughes was a pleasure to work with and the primary reason why I would recommend guaranteed rate to my friends and colleagues.

Crystal W. -Acworth, GA |JUL 2016

Just a a note of thanks for all you have done from the beginning to the end. God has blessed your heart as well as your work talents. I can't thank you enough, this note is to make you aware that you are appreciated.

Donna G. - 7/6/2016

It was great to work with Will Hughes. He kept us informed and kept the process going quickly, and smoothly for us.

William H.-Oakland,CA | JUN 2016

Will Hughes is the best at what he does. He and his team were fantastic. I never had a loan officer and his team be right on the money about everything. I will reuse, and refer everyone that needs a loan to, Guaranteed Rate and to Will and his team. Thank you on a no hassle, no stress process on a loan. Never have I had a loan be so simple and stress-free.

Michael M.-West Allis,WI | JUN 2016

(2/2) I know Guaranteed Rate is a very large company, funding and closing on 1,000's of loans a year, but instead of feeling like "just another number" in the loan process, Will's dedication and customer service made me feel like I was Guaranteed Rate's most important client! In the future, if I have a friend that needs a home loan, I know that I will refer him or her to Will Hughes and Guaranteed Rate with confidence.

Tracey U. - 7/7/2016

(1/2) I am absolutely thrilled with Guaranteed Rate and the service provided by Will Hughes and his Team. I purchased my new home in Brookfield, Wisconsin on June 27, 2016 and while I've been a bit busy since then unpacking, etc., I wanted to make sure not to let too much time pass without letting you know what a pleasure it was working with Will. As I'm sure Will can attest, I'm a bit "high strung" but his personality, knowledge and customer service skills certainly put me at ease during the...

Tracey U. - 7/7/2016

Will Hughes did a great job. He was very responsive and answered all of our questions. The process was made very easy as a result of his work, and we really appreciate his efforts. We'll definitely be using Guaranteed Rate and Will for future mortgage needs. A+++++++++!

John E.-Oak Park,IL | MAY 2016

Just wanted to write a quick note to express my sincere gratitude towards Will Hughes. He was outstanding through the entire process. Honestly, I originally switched to Guaranteed Rate from a friend of mine simply because he could not compete with your rates I took the chance knowing the customer service may not be as what my friend could offer, but I was wrong. Will's professionalism to look out for the best interest of his clients goes a long way. I will certainly be recommending anyone...

Scott S. 06/16/2016

The team was incredible! From the first phone call until closing the team was responsive, available, and always willing to take time to inform or problem solve.

Frank S. -Glen Ellyn, IL | APR 2016

My loan officer. Will Hughes was excellent at help through the whole loan process. I would recommend him to all my friends and colleagues

The N - Saint Petersburg, FL | Feb. 2016

About Will

I was born and raised in the Philly suburbs and graduated from Council Rock High School. From there I went to Fairfield University in Connecticut before transferring to LaSalle University where I graduated in 2006. After that I moved to Chicago where I met my wife Stef. We now live in the Ravenswood Neighborhood with our son Liam and love to vacation at our family lake house in Lake Geneva Wisconsin.

Will interview Q&A

How long have you been in the mortgage business and what inspired you to get into it?
I have been at Guaranteed Rate for a little less then a year now and I love it compared to the other organizations that I worked for before. I was inspired to get into this business to help people buy homes and achieve their family goals.
Who is your typical customer and what questions do they typically have?
My typical borrowers are people that are looking for the best possible service and appreciate always having the same person to help them through this unfamiliar process.
What specific steps do you use to help your customers find the best home loan for them?
I start every process by asking what their goals are and what their limits are before we do anything.
What advice would you give new or first time home buyers?
Know your limits. Before committing to a price range ask yourself a few basic questions. What do I want to spend a month on housing expenses, how much money can I put towards buying a house, and what is the time frame for buying the new home.
What can borrowers do to insure a smooth mortgage underwriting process?
The easiest way to ensure a smooth underwriting process is by staying organized. The industry has changed a lot in recent years and there are paper trails necessary for a loan to go through.

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