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Yadon Santana

VP of Operations Development, National Fulfillment
3940 North Ravenswood, Chicago, IL 60613
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NMLS: 947031
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About Yadon

Being in the mortgage industry means I get to help others achieve the dream of homeownership. There’s nothing I love more than finding a better rate than our competitors, providing my client with the right loan and using our industry-leading technology to help them close quickly. I especially enjoy my role because building relationships with my clients truly is the best thing about this business. I don’t see myself as in the mortgage business, but in the people business instead.

In addition, I take considerable pride adhering to our core values, especially when it comes to Deliver Results. This core value is the back bone of my daily life. Things often do not go as planned. It is my ability to take a negative and turn it into a positive that I pride myself on.

Yadon interview Q&A

What specific steps do you use to help your customers find the best home loan for them?
By asking open ended questions and listening. Once I discover their true needs, I dive into the process of qualifying them.
What advice would you give new or first time home buyers?
Please do not buy too much house. It's okay to buy a starter home, and save for the Dream house down the road. The idea is to get them into a home that they can afford and welcome them to the world of Home Ownership.
What can borrowers do to insure a smooth mortgage underwriting process?
By listening to their Loan officer and providing ALL of the required documentation needed to close the loan. Providing the Loan officer with true and accurate information so that the loan process can be a smooth and easy process.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I like to attend Charity events for Charity4Life. Spending time with my family and friends is how I love to spend my time.
Tell us something that makes you unique or something wacky, yet interesting about you?
I used to teach and choreograph Salsa, Merengue, and Bachata. I love to dance.

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