Guaranteed Rate Mortgage Survey Featured in Los Angeles Times, Chicago TribuneDec 23 2013
Recently, both the Los Angeles Times and Chicago Tribune covered a recent Guaranteed Rate survey of random home buyers, which found that a significant number of consumers dislike going through the mortgage process, with some resorting to the extreme notion that even a root canal or a night in prison would be preferable to going through the process of getting a mortgage again.
Findings like these are why Guaranteed Rate has worked hard since its founding to make the process of getting a mortgage simpler and less stressful. The company's low rate, low fee mortgage offerings remove the hassle of shopping around. Guaranteed Rate's easy-to-understand process provides transparency every step of the way, and is backed with technological innovations like its award-winning online loan application app. Finally, Guaranteed Rate seeks to improve the experience for the consumers mentioned in the above survey by providing unparalleled, friendly customer service. This effort has been met with a 77 Net Promoter Score and a 96 percent customer satisfaction rating, several times higher than the banking industry average.
Click here to learn more about Guaranteed Rate's efforts to make the mortgage process easier and relieve the consumer anxiety reflected in this industry survey.