TestimonialsCustomer testimonials Read more
This was my first experience with a jumbo refinance. Everything went very smoothly. Mary Jo was absolutely dedicated and approachable. The service and results were outstanding, and I would absolutely work with Mary Jo or Guaranteed Rate again! Thank you!
Steven K., September 2018
My Loan agent, Mary Jo Payne, was EXCELLENT! From a previous approval on a house offer, and loan application acceptance, I was able to obtain an actual loan in very short notice to be able to close in less than 22 days! I was able to work through all the phone calls, paper-work and legal transactions remotely (mostly while driving or working in the field,) and NEVER having to step into an actual office! Somewhat unheard of - in fact, the only time I needed to walk into the office was at the...
Philip F. | September 2018
Mary Jo was such a pleasure to work with! She was very knowledgeable and quite personable as well! We appreciate all the help in understanding the loan process and she was always willing to take time to explain things in more detail. We will definitely use her again, if there is another opportunity to do so!
James K. - June | 2018
MaryJo Payne was wonderful to work with. I had a somewhat difficult seller and she smoothed the way for me (and patiently listened to a melt-down I had over the stress caused by the seller). MaryJo was fantastic!
Debra J. | June 2018
Mary Jo was amazing and was able to close a week ahead of schedule. She kept us informed along the way and was always available to answer all of our questions
Nicole F. | May 2018
It was a tricky loan due to the flood insurance and Mary Jo went above and beyond to help us out. She was on top of things and extremely responsive. I would recommend her without hesitation.
Erin A. - Soda Springs, CA | MAR 2017
Mary Jo Payne was able to successfully complete the VA loan process for the purchase of our new home in Antelope, CA when Bank of America could not. It did require extra efforts by Mary Jo and her associates but they were happy to help. I appreciate all she and the group at the Guaranteed Rate office in Auburn, CA did. Thank you, Mary Jo.
David B. - Antelope, CA | MAR 2017
Very informative and willing to work for you. Signing was pleasant, fast and informative.
Ryan B. - Foresthill, CA | JUN 2017
Mary Jo Payne is a tremendous person and loan officer. I believe we were very important to her.
Henry B. -Newcastle, CA | JUL 2016
Mary Jo Payne was very professional, efficient and also kept a very friendly attitude despite the stress I may have exhibited!! I appreciate her tolerance of me haha!! She was and is awesome!!
Dawnene A. - Meadow Vista, CA | SEP 2017
My loan experience was exceptional. Mary Jo Payne is an amazing professional with a friendly, personal touch! Guaranteed Rate shines through for me again!
Kyrsten S.-Rocklin, CA| MAY 2016
From start to finish, our loan officer Mary Jo Payne made this process easier for us. Mary Jo is wonderful to work with, very knowledgeable and helpful. Her team also was extremely helpful and detail-oriented. They helped keep our loan on track and we closed in a shorter timeframe than expected. Thanks again to Mary Jo and her team for excellent service~!
Daniel T - Auburn, CA | Feb. 2016
We cannot say enough positive things about our loan officer, Mary Jo Payne. She was/is always very pleasant and patient with us. She made sure we understood what was needed and why so there were no problems with the processing of our home loan. We were appreciative of her knowledge, expertise and thoroughness from the onset of our loan application to the closing of escrow. We will not hesitate to recommend her or Guaranteed Rate to friends and family. Thank You Mary Jo!
Michael M. - Modesto, CA | Jan. 2016
Mary Jo Payne was very helpful and informative, she worked well with the Realtor, and escrow officer, and we were able to close a VA loan purchase transaction in less than 30-days.
Kenneth S. – Auburn ,CA | June 2015
“Mary Jo Payne is the missing link in mortgage brokering. Her professional attitude, quick response and smile made this as painless as possible. She was there during every step and didn't miss a beat. People are what make business work, and she is what made my experience with this company five stars. Thanks Mary Jo!”
Kenny C. – Cool, CA -- 4/2014
“Thank you, Mary Jo Payne, for all of your help and patience. This purchase was a challenge to say the least. With your help we made it happen! Thanks again.”
Bonnie N. – Lincoln, CA – 7/2013
Hey check out the amazing review from Mary about Mary Jo! “We were very satisfied with our service! Mary Jo Payne is very professional and kept us informed throughout the process. She came highly recommended and I can see why! We will also recommend Mary for her outstanding services!”
Mary S. -- Grass Valley, CA -- 02/2013
Hey check out how amazed Leslie was with Mary services! “My experience truly defined a one stop shop for new mortgages or refinancing. Mary was very professional and made my process feel so easy. My experience could not have been any better!" https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Leslie F. -- Hidden Hill, CA -- 12/2012
Mary Jo is the best mortgage broker I have ever met. We have bought and sold houses since 1994. Her hard work and dedication is second to none. I heard about her from our real estate broker. I have already referred her to my friends. Will use her and your company again.
Hardy B.- Trucklee, CA 6/2012
The entire process was fast & smooth. My loan agent, Mary Jo Payne, was wonderful. She kept me informed of everything that was happening & assisted me with anything that I needed. She was awesome!
Megan D. - Colfax, CA 9/2011
Guaranteed Rate Office in Auburn, CAHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!