We had not purchased a house in 20 years. Austin Reed and his team were very patient with our questions and concerns as we moved through a process that has dramatically changed over that period. They were very responsive and accommodating. Overall, they did a great job.
Paul P. | October 2017
Austin and his team were absolutely phenomenal! They clearly explained everything and made sure they were always available. As a first time home buyer I had A LOT of questions and the whole team was patient with me and made sure I knew exactly what was going on at all points in the process. Also, the system used for uploading docs was great and made everything a heck of a lot easier.
The team I worked with was great. They made it very easy to understand the process and what was needed from me in order to make sure that everything was completed on a timely basis. They were all very responsive at all times. I would definitely work with them again.
Nicholas O. | 08/24/2017
Austin and his team were phenomenal, I'm so glad I had them to direct me through the process of buying my first home! They were thorough, quick, and made sure to communicate everything clearly to me throughout the entire process. They helped make the experience as smooth and timely as possible.
Margaret N. - Funded 8/25/17
Great experience! These guys are on top of their game - very helpful, responsive and easy to work with.
Sergei L. | August 2017
Great experience! Did a great job of keeping me informed throughout the entire process. Coordinated well with my agent and lawyer and just a very smooth overall experience. Austin and his team were a dream, thanks again!
Christine C. - Funded 7/27
Great overall experience. Working with Austin and the team was a pleasure.
Michael L. | 06/30/2017
Austin Reed was a "miracle worker" who was able to put our loan together on very short notice after our other lender fell through. Compared to the other lender, the level of communication and attentiveness was significantly better. Plus, he worked hard to get us a very attractive rate.
Daniel E. | June 2017
Austin and his team were prompt at getting the required documents ready to submit the initial bid and were easy to work with during the process.
Janani S. | June 2017
I came to Austin with a messy situation and a bit of a time crunch and he was able to obtain a loan for me in very quick fashion. He was extremely clear in his intentions and thought process and kept me informed throughout. I will absolutely recommend any family/friend/colleague to Austin as he made this as painless as possible
Alexander S. | 04/27/2017
We purchased our first home and had no idea where to start or what we were in for. Austin and his team made it so easy for us and walked us though every step. I am a worrier and Austin was wonderful and assured us that everything was fine. When ever we had a question he was always there with an answer (and made sure we new what he was talking about haha). I would recommend them to anyone, and if we ever go through this process again we will absolutely be using them!
Katherine P. | 04/21/2017
Austin and his team were awesome! Austin was very responsive to every email and phone call and his team was very prompt with answering questions and telling me what I needed to provide. This was my first mortgage and it was extremely smooth!!
Lindsay G. | 2/12/2017
Great communication, organized and efficient. Made the process easy!
Jeffrey M. | 01/05/2017
All of the staff that worked with us were professional and helpful. They made our loan a easy experience . We had a loan with a bank and stopped buying a home because of unprofessional experience. In your company, one gentleman stood out among the others and that was Jeff Nelson. Working with him was an ease and what we did not know he took time to explain and help us to follow through. He is exceptional. Again everyone was of great help!
Catherine B., Funded 12/16/16
We had the greatest experience! The entire team was very attentive and quick. Even the seller's realtor complimented Guaranteed Rate. Best possible experience.
Elissa M. | 11/29/2016
Harold Dolden and his team went above and beyond the call of duty. As a first time homeowner, I had a lot of questions and Harold always made me feel like a priority, taking time to explain things (often multiple times) and making himself available 24/7. I am truly grateful for his guidance, attention to detail and kindness throughout this process. I will 100% use Guaranteed Rate and Harold again in the future.
Danielle L. | 12/02/2016
Joe Smith and Harold and their whole team really make the process easy - they are a pleasure to work with and I highly recommend them to others!
Kerry D. | 12/12/2016
Excellent service - very well organized and executed in advance of the closing. Can't complain!
Elisabeth P. | 12/09/2016
I appreciate everyone's help at Guaranteed Rate. Everyone was very helpful and answered all of my questions in a timely fashion. Communication was very key to this very successful closing thank you so much for your help.
Korey F. | 12/15/2016
It was kind of a hassle trying to get approve, but eventually the loan was approved after providing all the documents that was needed. Despite all the hassle, Jeffrey and Minh was really helpful, I would highly recommended them.
Dwaine H. | 12/23/2016