Excellent communication and customer service from our loan officer. This was a very smooth and no stress experience. I highly recommend Guaranteed Rate. Tom McMurray was a pleasure to work with. Thank you!!!
Mary W. – Jan 2017
My agent was friendly, knowledgeable and very helpful. I am recommending him to all my family and friends. As a matter of fact my sister is the one who gave me his number. Very Happy... Thank you
Alexandra R. – Dec 2016
Mr. Tom McMurray and his staff were helpful, patient and handled the loan process with great customer service. Quickly responding to all our questions. We are quite pleased.
Donna M. | Dec 2016
Tom and his team were awesome! Thorough, patient with all our questions and most important, honest. I would recommend him to anyone I know.
Mark K. – Nov 2016
We cannot say enough about our wonderful experience with both Tom McMurray and his team at Guaranteed Rate. From day 1 to closing, Tom was a professional who delivered stellar customer service. He answered every question, addressed every concern and was easy to work with. We never felt like just another deal, both he and his team treated us like real people. He is very honest and upfront, and we were never left confused or in the dark. This was my second home purchase, so I have a...
Nicole G. – Dec 2016
From start to finish everything went really smooth and cannot say enough great things about the team I dealt with. Thank you!!!!
Josh A. – October 2016
Tom was hands down the best lender we have ever come across. I would recommend him without any hesitation. Thank you so much!
Chad & Terah C. – September 2016
I called Guaranteed Rate to handle a streamlined VA refinance loan. Tom McMurray took my call and stayed with me from that first call to the final closing. Any additional Information needed was handled by him directly to me. When I called with a question or a concern he always answered the phone. I never received his voicemail. Nothing can slip through the cracks or needs to be readdressed when things are taken care of that way. I only wish more companies handled their business like Tom. A true...
Debbie V. – October 2016
Tom is very knowledgeable and accurate when answering our questions. He and his team did a phenomenal job with our first home purchase. When it's time to refinance, we will definitely be contacting Tom.
Jackie N. – August 2016
Tom McMurray was great! i am pretty clueless on how everything works and he walked me through it all. He gave me great options that i could work with and made it so simple and painless. I have already recommended a few people to him.
Kelly N. – July 2016
Tom and his wife Jessica worked together on my re-finance. They got me a 3.5% VA fixed rate loan. It funded yesterday. I also had a silent second mortgage from the Sonoma County Redevelopment Commission and they had to approve my new loan. Tom and Jessica breezed through this hurdle faster than a New York haircut. All-in all they did an exceptional job and they work really well together.
Daniel D. – July 2016
I just refinanced for the second time through Tom McMurray and as always he and his staff did a tremendous job! Tom is always extremely prompt on answering any emails or questions that I had while also keeping me updated of the status of the process as time went on. I will definitely be looking to refinance again in the future with Tom and I will be recommending him to anyone I know that is looking to refinance.
Jeff M. – August 2016
It was easy to get in contact with with my loan officer and everyone was helpful. The process was very smooth and I loved the on-line signatures which made it even more easy for us since both my husband and I work.
Janet G. - June 2016
Tom McMurray and his team made the process stress free, efficient, and delivered the product as promised. I have closed a fair number of real estate transactions and this was by far the easiest.
Stefan F. – April 2016
As first time home buyers, we were new to the process. Tom answered all of our questions, the "dumb" ones and the complicated ones. He always went out of his way to find our answers if he didn't have them on hand. Great service.
Jonathan S. - August 2015
Tom and his staff were always ready to answer questions and guide us through the process. They always explained where we were in the process and why. All were very positive and polite.
Lani E. - November 2015
It has been pleasure working Guaranteed rate in closing my dream home. Right from the pre-approval process, I have been updated constantly on the status and do and don't for final approval. Thanks to Tom McMurray for guiding through this process.
Sriman – December 2015
Brandon Wells was amazing, he helped us with every step and answered all of our questions. He was very pro active and really made everything easy, for a first time home buyer, this to me was very valuable.
Ron I. – November 2016
Brandon Wells was very professional and kept us informed with everything that is going on. We are so pleased with the service we have already referred him to multiple friends. This was the quickest and easiest refi we have done.
Matthew H. – November 2016
Brandon was extremely responsive and made the process very easy
David M. – October 2016