The process was so easy and Justin and his team kept us informed all along the way. Never had to leave the house, and with running a small business that means everything to me.
Richard P. - March | 2017
Guaranteed Rate had the best options of all companies I inquired with. Justin Frady was clear, concise and available throughout our process. It is apparent that Justin is a strong asset to Guaranteed Rate. It would be my pleasure to forward new clients when I can. Thanks again.
Scott F. | March 2017
Very professional in all aspects from start to finish. I will recommend Guaranteed Rate to friends and family.
Luis C. - February | 2017
Justin Frady was our GR loan officer who seemed more than willing to go the "extra mile" to help us get the best jumbo loan for our refinanced mortgage. He was available as necessary and always very responsive with an excellent personality disposition.
Christopher P. | January 2017
I absolutely loved dealing with Shimmy- the process was fast and easy. Thank you!!
Minda K. - Baltimore, MD | FEB 2017
The loan officer assigned to me was very thorough and professional. She asked early on what the preferred method of communication was and tailored the process to fit my needs.Thank You!
Colin G. - Lakeville, MN | JAN 2017
Linda and the entire team we dealt with for our refinance were exceptional. This was our first 'internet lender' experience and honestly it couldn't have been smoother. We're busy people who much prefer communicating via email which allows us to respond when we have time, rather than by phone or in person. So especially in that aspect, GR was perfect for us. Everyone we communicated with was immediately responsive. The rate we received was substantially better than what we were offered from a...
Timothy C. - Portland, OR | JAN 2017
Debra was an amazing support system through one of the most stressful processes I have ever been through. She was well informed about my best options and helped me navigate a very tricky set of circumstances
Debra Shultz is GREAT!! She is Smart. Focused on getting the job done. She has the ability to anticipate issues upfront and the determination to resolve them.
Deb Shultz was fantastic. Super easy to work with, responsive, and incredibly knowledgeable. She has been a resource for me for many years, and I'm glad I was able to work with her on this Refi. A true professional, I couldn't have asked for someone better.
Debra Shultz was great to work with from start to finish -- always responsive to our email questions, and generally a pleasure to work with.
Working with Debra and her entire team was a great experience. I have been through this process a few times and this was by far the quickest and easiest. Being able to send information electronically worked so well, I know a lot of time was saved and I always received timely responses. I also was unable to drive at the time of the closing and they were able to accommodate me. I didn't feel like just another "deal", everyone took their time to make me feel comfortable. If I ever need another...
I am not one to leave reviews as many companies say they believe in a positive customer experience but fall short. In this case everything was great from beginning to the end. When I had a question about anything It was a always taken care of without problems. I would definitely recommend Guaranteed Rate Mortgage. I know I am coming back if I ever need a loan or refinance. Thanks again for making this so easy.
Norman P. - Galt, CA | MAR 2017
Tim Duffy delivered everything he promised when he promised. Everything was done as explained with not oops or surprised. Guarantee Rate demonstrated excellence in executing our financing and closing. True professionals.
Dianne P. - Fayetteville, GA | FEB 2017
I thank you guys so much for what you did for us!
Errol L. - March | 2017
Brian Pendergast was nothing short of excellent! He provided help without asking! He was definitely a huge help with my decision to go with Guaranteed Rate. With over 19 years of customer service under my belt, he provided the exact service that was needed at the right time. He's definitely an asset to this company, and I can't thank him enough for his help during this process. Thanks again!!
Jim O. - February | 2017
Stellar customer service from everyone that I interacted with.
Tina M. - Cameron, CA | SEPT 2016
Chris, was extremely helpful and answered all our questions and concerns . Followed up in every stage of our process of loan applications.
Carlos P. - Beaumont, CA | SEPT 2016
Chris Ames made this a successful experience through his very pleasant demeanor and his constant, almost instant attention to any question or problem that came up on the way to a successful conclusion. Patience is a virtue and Chris was faithfully patient with us in regard to our questions and concerns that arose during the process. In our estimation, Guaranteed Rate is extremely fortunate to have Chris as part of your team.
Stacey and Jan – Springfield, VT
While I was very pleased with the Guaranteed Rate organization and the expediency of the transaction given with all the obstacles our situation (the wife and I) presented, I was even further impressed with our loan officer Mr. Jason Raymer. From the first conversation Jason made it quite clear that he would be with us through the entire process and that his overriding concern going forward would be our complete satisfaction with Guaranteed Rate as well as his performance. Jason took the time to...
Michael S. | 2/9/2017