Justin Frady was our GR loan officer who seemed more than willing to go the "extra mile" to help us get the best jumbo loan for our refinanced mortgage. He was available as necessary and always very responsive with an excellent personality disposition.
Christopher P. | January 2017
I absolutely loved dealing with Shimmy- the process was fast and easy. Thank you!!
Minda K. - Baltimore, MD | FEB 2017
The loan officer assigned to me was very thorough and professional. She asked early on what the preferred method of communication was and tailored the process to fit my needs.Thank You!
Colin G. - Lakeville, MN | JAN 2017
Linda and the entire team we dealt with for our refinance were exceptional. This was our first 'internet lender' experience and honestly it couldn't have been smoother. We're busy people who much prefer communicating via email which allows us to respond when we have time, rather than by phone or in person. So especially in that aspect, GR was perfect for us. Everyone we communicated with was immediately responsive. The rate we received was substantially better than what we were offered from a...
Timothy C. - Portland, OR | JAN 2017
We refinanced our home through Guaranteed Rate. The entire experience was very pleasant. Everyone we worked with was very helpful, and they took a great deal of stress out of the whole process.
Matthew S. - Hermiston, OR | JAN 2017
Deb Shultz was fantastic. Super easy to work with, responsive, and incredibly knowledgeable. She has been a resource for me for many years, and I'm glad I was able to work with her on this Refi. A true professional, I couldn't have asked for someone better.
Debra Shultz was great to work with from start to finish -- always responsive to our email questions, and generally a pleasure to work with.
Working with Debra and her entire team was a great experience. I have been through this process a few times and this was by far the quickest and easiest. Being able to send information electronically worked so well, I know a lot of time was saved and I always received timely responses. I also was unable to drive at the time of the closing and they were able to accommodate me. I didn't feel like just another "deal", everyone took their time to make me feel comfortable. If I ever need another...
Debra is the absolute best. She's so good in fact that after being pressured to use a Westchester based mortgage broker from the listing agent, we refused to and insisted that we would go with Debra and we are so glad we did. She is so responsive, thorough and nice. In the event we ever need another mortgage, it will surely go trough her.
Tim Duffy delivered everything he promised when he promised. Everything was done as explained with not oops or surprised. Guarantee Rate demonstrated excellence in executing our financing and closing. True professionals.
Dianne P. - Fayetteville, GA | FEB 2017
Stellar customer service from everyone that I interacted with.
Tina M. - Cameron, CA | SEPT 2016
While I was very pleased with the Guaranteed Rate organization and the expediency of the transaction given with all the obstacles our situation (the wife and I) presented, I was even further impressed with our loan officer Mr. Jason Raymer. From the first conversation Jason made it quite clear that he would be with us through the entire process and that his overriding concern going forward would be our complete satisfaction with Guaranteed Rate as well as his performance. Jason took the time to...
Michael S. | 2/9/2017
Chris, was extremely helpful and answered all our questions and concerns . Followed up in every stage of our process of loan applications.
Carlos P. - Beaumont, CA | SEPT 2016
I'm completely impressed with Guaranteed Rate. Not only is your online process simple and amazing - Chris Yang is an excellent loan officer. Chris is efficient and what sets him apart is is ability to explain the process and overcome obstacles. I will absolutely recommend Guaranteed Rate and Chris specifically. Thank you from my entire family!!
Roxann K. - Valparais, IN | OCT 2016
I literally had to do nothing but provide information and the rest was handled for me. Easiest mortgage ever!
Lillian M. - Howell, NJ | NOV 2016
During the loan process, the loan officer Chris Yang and the loan coordinator Theresa Bui were always prompt to reply, to explain and to return our calls. They guided us step by step through the process. They made it easy for us with their commitment, integrity and patience. Thank you for your hard work to close it on time as anticipated.
Han T. - Lake Forest, CA | NOV 2016
Great service from Chris and his team! The hardest process was scanning in all the documents, but then uploading them to the database created just for me was easy. Re financing is always a pain in the neck, but these guys made it easy, and we locked in a GREAT rate. Thanks!
John B. - Bristow, VA | NOV 2016
Service was excellent and the people were great!
Billy N. - Lake Elsinore, CA | DEC 2016
I was previously a VP for a major bank. I have been responsible and have worked closely with loan officers. I know the process from an institutional standpoint and without a doubt Guaranteed Rate has the best process and structure. Not only did I work with a dedicated loan consultant, but there were 2 additional persons for resource and help. Other places, only have one person of contact. Chris Yang, Stacy Chadwell and Theresa Bui were terrific, professional and helpful. I cannot stress how...
Claudia G. - San Gabriel, CA | JAN 2017
Our Guaranteed Rate Team was TOP NOTCH, Chris Yang, Victor Lee, Tim Moon, Jenny Kim and Alissa Guillen. At times things were stressful but we got it done and we could not have done it without our team. THANK YOU!!!
Donald A. - Red Feather Lakes, CO | JAN 2017