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Great customer service and excellent communication throughout the loan process! The only hiccup (and the reason for the lower rating in questions 1 & 2) was a wrongly calculated pre-qualification loan amount which caused some stress and required some extra work during the loan process. (Even though this was apparently caused by an external underwriter, not anyone at Guaranteed Rate.)
Axel W. | November 2018
Nicole and her team were great and very responsive for our questions and made sure the whole process went on without a hitch. Thanks!
Jyostina T. | October 2018
I'd like to Thank Nicole, Amy, Justin and Debbie for their excellent support. Here I've to appreciate Nicole, very much. She responded to emails even after office hours, and it saves a lot of our time.
Tamizhparithi P. | October 2018
Very nice customer service and very knowledgeable staff. Loved working with them.
Sushanth T. - Funded 3/6/18
Nicole and her team did an amazing job. We were able to get a good rate and close quickly. Thanks!
Jimmy P. | January 2018
Very professional, very proactive. Most of the things were done on-line without need for face to face. Liked the fact that the signing was done at my home. Good rate as well.
Gannesh B. | January 2018
The team is always on top of the loan experience. In addition, they work to make it as painless as possible. Great job.
Eric S. - Funded 12/14/17
Nicole was extremely helpful and even more patient in explaining all our questions as a first time home buyer! Nicole and her team were by far the best people we have dealt with in terms of seamlessly procuring our mortgage. They helped us from start to finish with documents, questions, preparations etc. I would recommend Nicole and her team to anyone who is looking to take away a big stress and get some GOOD HELP during their home buying process which is pretty brutal in Bay Area anyways!
Twinkle A. | October 2017
Great experience. Nicole and staff were super helpful and on top of things.
Karthick I. - Funded 10/2/17
Tanya was incredibly helpful throughout the entire loan process. In fact, when my offer was accepted I was working with a different loan servicer who then changed the terms of the loan package. I shopped around and went with Tanya. She walked me through every imaginable loan package and we carefully weighed the pros and cons of each together. She is very knowledgeable and extremely helpful. Most importantly, she followed through on all the promises she made. Months after the purchase of my home...
Tanya helped us with a mortgage, She was totally on it, We had a very short timeline to close the loan, and she managed to get it done. Very professional,knowledgeable, and friendly, I will definitely give her repeat business.
Jared N. – San Francisco, CA | Jan. 2015
Nicole Santizo is THE BEST. Guaranteed Rate is fortunate to have her. I came to know Nicole 12 years ago when she helped finance the purchase of our first home. Through several refinances including the purchase of our second home, we have stuck with Nicole because of her extraordinary customer relationship & communication skills (as well as the requisite business & technical knowledge). And of course, with this recent transaction, Nicole (and by extension - her team) was as outstanding as ever....
- Edward K. - Funded 8/11/17
This was the smoothest mortgage process we've ever experienced, and it was a pleasure working with everyone on the team. We are very happy with Mike Colyer's advice and support every step of the way, and thrilled with the purchase of our dream house. Thank you!
Kevin and Belinda H. - June | 2018
Tanya was exceptional with staying in contact with me and communicating with me directly every step of the way!
Mike is absolutely the best to work with. He would hop on a call at 10:30pm on a weekday without any question and walk me through any nuance that I asked about. He was also really clear and personable on getting our docs in order, providing timely feedback, and putting pressure on people when we needed the help. Absolutely you need to go with Mike when you need a guy who will be on the clock 24/7, be available anytime you need him, and be really great to work with.
Jon H. - Mountain View, CA | SEP 2016
Stacy, Chad, Peter, and Nicole did great job refinancing my loan to get better rate and making sure we closed on time. Highly recommend this team for mortgages.
Lohit R. | 5/24/2017
Excellent and fast service.
Federman A. – Modesto, CA | Jun 2016
Tanya went above and beyond expectations! She was such a professional and I don't think we could have done this without her help!
Very easy process, competitive rates, and friendly people.
Deanna G. | 5/8/2017
Wow - what a service! Nicole, Shawn, and their team members are excellent. They all beat my expectations. I've never had such a smooth process. Thanks!
AboutHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!