Our experience with Sheena Rhee was extremely positive from the moment we spoke with her on the phone. She was professional, detailed and answered all our concerns in a timely manner. Most importantly she was honest and upfront with us throughout the entire process. She's an expert at what she does and she tells it like it is. She collects the information in advance so there are no surprises at any step in the process. Being able to reach her with questions was natural and extremely quick. We...
LendingTree Review | JUN 2016
This is my second refinance transaction with Sheena Rhee. She is absolutely Fabulous! I have never considered a 15 year loan term until Sheena brought it to my attention. Great job!
Grace R.-Corona,CA | MAY 2016
Sheena Rhee helped me with my loan. She was extremely helpful, her answers to my questions were very prompt. Indeed, this is my 5th time being assisted by Sheena. I specifically go back to her because of her professionalism, and willingness to provide an excellent service.
Abdellaziz Z.-Elk Grove,CA | MAY 2016
I recently closed a loan with Sheena Rhee. The rate is great. She is very responsible and responsive. Pleasant experience.
Qun – Aliso Viejo, CA | MAY 2016
Andrew and his team were extremely helpful and responsive. I have already recommended friends his way and will do so again!
Laura D. - Costa Mesa, CA | APR 2016
It's been a very painless process for my refinance. Everything went very smooth and was very well satisfied with everyone's service. Special thanks to Ms. Sheena Rhee for coordinating the whole process promptly and efficiently.
Andrew and Robin and the entire staff and Guaranteed Rate made the entire process for me incredible simple and easy to follow with the online portal and calling to clarify things when needed. It was my first time purchasing a home and applying for a home loan and they made me feel at ease throughout the entire process.
Cara V. - Seal Beach, CA | MAR 2016
This is the second time we've worked with Sheena Rhee at Guarantee Rate. It's a pleasure to work with her. She is very professional and very knowledgeable. Thanks again for the positive experience!
Our refi closed today! Everything was so smooth. When it comes to stuff like this I am incredibly anxious. Andrew and all of his staff was super responsive and constantly reassuring me that everything would be fine. They kept their word and we are so happy to save so much money! Thank you Andrew, Robin, Amy and Victor, always on top of it!
Andrew and his team are the best mortgage lenders we have ever worked with. We had no surprises, closed in less than 3 weeks and got the best rates. Communication was top notch and very professional. These guys are awesome!
Sheena Rhee did an excellent job as she has done for the last few loans with GR.
Can't say enough good things about Andrew Soss, and the lending team at the Newport Beach Guaranteed Rate. Was looking for a house or condo for over a year, and Andrew and Matt provided countless pre-approval letters on a moment's notice. Andrew always acknowledged emails or calls extremely fast, which is so critical for time sensitive offers. With all the stressful parts of searching it is really comforting to have such great service and communication in one area of the process.
Sheena was fantastic. Thorough, conscientious, and kept us in the loop throughout the entire process.
Andrew and team were amazing. Loved that they were on top of everything and I appreciated their friendliness. Rock star team!
Katherine A - Manhattan Beach, CA | Feb. 2016
This is the third time that I have delt with Sheena and the whole process was a breeze. I felt like I was her main priority the whole time.
Great to work again with Andrew and team, very clear, high professionalism , smooth process!
Vivek R. – Cupertino, CA | Dec. 2015
Sheena Rhee and her team were flawless in their service and execution. It was a very pleasant and effortless experience.
Lori V. – San Marcos, CA | June 2015
Andrew and his team were incredibly easy to work with. I’ve heard nightmare stories about the mortgage process, but I did not have that experience. Lenders still require documentation over and over right away. Other than that the whole process was painless and efficient. Andrew was able to get a very competitive rate with lower closing costs.
“I would highly recommend Sheena Rhee and her team at Guaranteed Rate. Excellent service! This place is a high-end boutique for mortgages.”
Michael S. – Newport Beach, CA – 7/2014