Everyone was great and very helpful. A complete breeze getting through the process.
Amazing support staff, great service, prompt and personal responses - wish I could give 11/10! Thanks so much for making a difficult situation easier.
We had no idea about the process and Robert held our hands to the finish line. He carefully explained every details to help us make informed decisions. He also took care of the appraisal. Most importantly, a couple of days before closing, he was able to get us a lower rate than originally locked. He also has a great staff who are courteous and organized. We closed smoothly without a hitch. Fantastic experience!
Rick Parrish was great. Always available and helpful.
Robert was wonderful to work with. As a first time home buyer, there are so many questions and first time encounters. Anytime we needed something, Robert made himself available and was extremely patient. He was quick to respond, attentive and kept in touch throughout the entire process.
I can't overstate just how easy Robert Bojakian and his entire team made this process. This is the fourth time I have used Robert for mortgage services. Two refis, a purchase in Missouri and a purchase in Orlando and he has taken the "hassle" out of every process. He is a true professional and he always gets back to me whenever I have a question in record time. I would absolutely use Robert again and recommend him to anyone I know in need of any mortgage related services!!! A HUGE thank you to...
We had a great experience with the team. They communicated well, treated us respectfully, and kept us updated all along the way. We will use them again.
Everyone was very polite and patient with me when I didn't understand different terms or what information was needed. In the last six years I have purchased three houses and sold two. This was a more detailed purchase, but your staff made it easier than I am sue it could have been with any other firm. Thank you for your help, to all of your staff.
Robert Bajakian and his team done a phenomenal job in wrapping the complete loan process including funding within a record two and half weeks. When I said that Guaranteed is trying to work on funding the load in a two/three weeks’ time frame nobody believed it, but Robert’s team did it. We are extremely pleased w/his professionalism, transparency, accuracy, honesty, communications, sticking to his words and living up to his words especially within a three week window. As a customer, we can’t...
Hari and Vijaya G.
Easiest. Friendliest. Great advice. Appropriate fees. Genuine. Wish I knew about these guys a couple of houses/refis earlier.
Jim Moore was extremely professional, accessible, knowledgeable and patient. He explained every detail about the lending/mortgage process to my wife and me in a very meticulous and succinct manner-- even if it might have appeared simple. We felt like we were his only clients, despite him having many other clients. He shared personal stories and demonstrated that this was not just a job for him, but a personal vocation. My wife and I plan on getting another property a year from now, and we will...
Jim Moore and his staff went above and beyond with our transaction. They provided the best service I've ever had. They will follow up, keep on top of everything, remind you anything you may need to do and they will spend all the time you need with questions, concerns or anything else, plus they are fully online capable which means that there's no paper flying around with your personal information. This was the best experience with a mortgage company ever. Period.
My loan specialist, Jim Moore, was very helpful, very patient, and worked very hard to make this happen for us. He was over the top!
Jim Moore is very reliable and up front with his information. He does an outstanding job, will definitely recommend him to others.
Donald and Jandy S.
The loan process could not have been easier. They guided me through everything and went extremely smoothly. I will definitely use Guaranteed Rate again next time.
Jim Moore and his team are a seamless operation! Very responsive and always willing to help throughout the entire loan process. Would recommend this group to anyone in need of a home loan!
Jim Moore was very knowledgeable about all of the loan programs and worked hard to make sure our loan closed on time.
Jim and his team were very easy to work with. The whole process was very clear and easy to understand. The website/software was very user-friendly. I would definitely recommend Guaranteed Rate to others that are looking for a new mortgage or refinance!
Jim is extremely knowledgeable, detailed and diligent. He was helpful and responsive throughout the entire process. I will send anyone I know to him. Heather was also very helpful and professional.
Jim and the Guaranteed Rate team were awesome to deal with, very responsive, everything was straight forward and easy to understand. Jim went above and beyond the call of duty when my application for a loan did not work out with another lender. After dealing with another lender first and then Jim's team, Guaranteed Rate is leaps and bounds ahead of the others. I would recommend/encourage anyone I know to use Guaranteed Rate when looking for a mortgage. I will definitely be back should I need...