My son and his wife were recently put into a situation where they had to move from their rental house. The newlyweds really were not ready to move just yet. They wanted to wait another year, get the finances in order, and then move at their own pace. But they had no choice. As the rigorous task of searching for a new home began, Traci Everman was stuck with them every step of the way, reassuring them and explaining the entire process. It was a comfort to us as parents to know you had it all...
Jackie K. - St. Louis, MO | APR 2017
It was great to work with Traci Everman! Although having several others working on my loan was confusing for them at times. I had to explain the same things a few times. But overall it was a good experience! Would use Traci again!
Melanie I.- Wentzville, MO | AUG 2016
Naomi Madrid is wonderful to work with! This is the second time she has assisted me with a home loan and I would use her again! I have already referred my brother to her. Her team was helpful and made the process understandable. Thank you!
Carrie D. - 6/5/2017
Traci Everman and her team were expedient and gave clear direction in every step of the process. Traci made it a flawless process eventhough I changed jobs in the last week before closing. Her team handled all of the documentation in a most organized manner ensuring the closing went off exactly as scheduled. Great job Traci Everman, Jenna Heath, Sue Roederer, Juliet Dillon,and Pam Harrell.
Todd H.- Saint Charles, MO | AUG 2016
Naomi was very patient and kind. All this new Docusign stuff was real helpful. She did everything to make it smooth. A big thank you to the entire team!
Myrna A. - 6/5/2017
Naomi was very helpful with any questions that we had. I was very appreciative to have her help us in buying our first home!
Casey D. | 02/24/2017
I started the process thinking that I would get a road map on what steps I needed to complete for homeownership. To my surprise everything looked good and I was able to obtain a loan. Traci is very personable and makes you feel extremely comfortable. I will definitely be recommending her too many of my friends.
Christina H.- Troy, MO | AUG 2016
Naomi was so easy to work with. She was very clear and concise. We had a lot of questions and no matter how insecure we felt about asking she always had a quick answers and explained everything so we understood. I would give Guaranteed rate to anyone I know looking to buy.
Keith B. - 11/14/2016
Traci was really great to work with and made everything very easy.
Cindy K.- Wentzville, MO | AUG 2016
Naomi and her team made the whole home buying experience easier than I ever imagined. While being very professional at all times, they were also compassionate to my anxieties and kept me calm through the process. Helped me understand the need for all the paperwork and explained the short delays. Would I use Naomi again? YES and I have suggested my son and daughter-in-law use her in the future.
Katherine V. | October 2016
Naomi and her team were very accommodating to my needs and concerns during the loan approval process. Smooth sailing!
Persian M. - 9/22/2016
Naomi was awesome to work with. She always took the time to explain everything and never made you feel like your question was wrong when you ask it. She was always cheerful, always returned your call and was never rushed with you. She always took the time that was needed to explain everything in detail. I will always do my business with her. She made it a great experience.
Naomi went above and beyond her duties to help us and give us peace of mind during an extremely stressful selling process. She was not involved in our sale at all, but took the time to get involved on that end and explain to us what was going on, and why certain things were happening. She even called me late in the evening on her own time to calm me down during one particularly stressful period. I would without a doubt recommend Guaranteed Rate and especially Naomi to anyone looking to purchase...
Jason R. | 08/24/2016
The team was fantastic! They were able to get my refinance done extremely fast and they were more than helpful with any questions that I had. They also responded to e-mails within minutes!!
Louis B.- Saint Charles, MO | JUL 2016
I never had a problem reaching either my loan officer or processor, my calls were returned within hours and I was kept informed of the status process throughout the duration of refinance.
Mark S. - St.Louis, MO | JAN 2017
We were so comfortable working with you in the purchase of our new home. We appreciated your knowledge, attentiveness, and guidance through the whole process. You listened to us and answered all our questions. You took the time to explaining everything to us so we knew what was happening at all times. You have our future business and we'll definitely be sending friends and family your way!
Tony and Barb C.
Thank you for guiding us in the purchase of our new home. You were so patient through the whole process and diligent in discussing all our options. Without your knowledge, we wouldn't have known that a VA loan was best suited for us. We have already recommended you to several of our friends.
Chris and Meghan M.
This is the 2nd loan we've done with you. You've always been very professional, knowledgeable and accessible. As you know, we referred several neighbors and friends to you, and will continue to do so. Thank you, for everything!
There aren't enough words to express my gratitude and appreciation for all that you've done. Thank you for the work that you do. Thank you for taking the time to help me. Thank you for every call you made, every email you sent and every signature you placed. You really are amazing and have been a tremendous blessing. With all my heart, I say thank you, Brad! Even though you do this daily, I want you to know that you have helped change my life.
Guaranteed Rate was great to work with. We had instant pre-approval and that was even over a holiday weekend. The staff was quick, courteous and very efficient. Their responses to our questions was immediately. The digital delivery of the documents made the whole process easier and faster. What a great team! I will definitely use them again!!
James M. | 08/04/2017