Traci and her team was awesome. Always responding to questions quickly with honest answers.
Brandon V | May 2018
Traci Everman made things stress free and the job she did was beyond what I ever could have imagined. She was professional and knowledgeable in all areas. A scale of 1 to 10 isn't enough to rate her...she far exceeds any expectations. A definite plus to your company.
Lisa A. - January | 2018
It was great to work with Traci Everman! Although having several others working on my loan was confusing for them at times. I had to explain the same things a few times. But overall it was a good experience! Would use Traci again!
Melanie I.- Wentzville, MO | AUG 2016
Traci Everman and her team were expedient and gave clear direction in every step of the process. Traci made it a flawless process eventhough I changed jobs in the last week before closing. Her team handled all of the documentation in a most organized manner ensuring the closing went off exactly as scheduled. Great job Traci Everman, Jenna Heath, Sue Roederer, Juliet Dillon,and Pam Harrell.
Todd H.- Saint Charles, MO | AUG 2016
Naomi was very patient and kind. All this new Docusign stuff was real helpful. She did everything to make it smooth. A big thank you to the entire team!
Myrna A. - 6/5/2017
I started the process thinking that I would get a road map on what steps I needed to complete for homeownership. To my surprise everything looked good and I was able to obtain a loan. Traci is very personable and makes you feel extremely comfortable. I will definitely be recommending her too many of my friends.
Christina H.- Troy, MO | AUG 2016
Naomi was so easy to work with. She was very clear and concise. We had a lot of questions and no matter how insecure we felt about asking she always had a quick answers and explained everything so we understood. I would give Guaranteed rate to anyone I know looking to buy.
Keith B. - 11/14/2016
Naomi and her team made the whole home buying experience easier than I ever imagined. While being very professional at all times, they were also compassionate to my anxieties and kept me calm through the process. Helped me understand the need for all the paperwork and explained the short delays. Would I use Naomi again? YES and I have suggested my son and daughter-in-law use her in the future.
Katherine V. | October 2016
Traci Everman and her team were awesome! The loan process was made so much easier with her expertise and she was able to walk us through any questions or concerns we had. I would highly recommend them to anyone. Great team!
Gayle R.- O'Fallon, MO | AUG 2016
The team was fantastic! They were able to get my refinance done extremely fast and they were more than helpful with any questions that I had. They also responded to e-mails within minutes!!
Louis B.- Saint Charles, MO | JUL 2016
Our loan officer, Naomi Madrid, always made herself available whenever we had questions. It was like she was our on-call mortgage doctor. In all seriousness, we couldn't be happier with the process, start-to-finish. We showed up for our closing and everything was in order and waiting for our signatures. There were no surprises, except for how painless everything was. All we can say is "thank you", and we will continue to recommend Guaranteed Rate and Naomi Madrid without hesitation.
Lauri R. – 6/28/2016
Traci Everman has been hands down the best representative of your organization possible. She provided superior service and completed a myriad of tasks with the utmost precision and efficiency. Her exceptional work ethic and superior customer service were note worthy and greatly appreciated by us.
Matthew C.-Round Lake,IL | JUN 2016
Naomi Madrid is amazing at her job! And as a person she is wonderful! She was amazing and helped so much from beginning to end. I don't trust many but instantly I felt like I could trust her and I'm glad I did. She helped my dream come true of owning my beautiful home. She would help all hours of the day which is something most don't do. And at signing she gave me my first house warming basket something unexpected but very much appreciated, she goes out of her way to make sure her customers are...
Heather B. – 4/8/2016
Naomi was great!
Jerri R. – 4/6/2016
Words will never be enough to describe how wonderful Guaranteed Rate and their staff are. I was referred to Traci Everman by my boss and she began helping me last November with this process. I closed on May 12th! Her team never gave up on me or this process and helped me through everything. I can't say enough about everyone involved and intend to tell anyone who will listen that Guaranteed Rate should be chosen for any new home purchase or refinance needs. They truly care about their customers...
Katherine B. - Saint Charles, MO | MAY 2016
Naomi is the best!!! We have used Naomi to purchase 3 homes and somehow gets better and easier to work with on each one. Not only is she great during the home buying process but she makes herself available to help when advice is needed. When it comes to home loans I can't imagine anyone that is more knowledgeable and trustworthy than her.
Robert W. – 11/2/2015
Naomi was very professional she explained clearly what we needed to know and got the loan to fit our needs. We felt comfortable, confident and not like just another loan but that she really cared for our family and our needs to make this stage of building new construction less stressful.
James D. – 10/28/2015
Tracy Everman was awesome. Very accommodating, explained everything very well and did so more than once. Very patient and kind.
Richard S. -- Wentzville, MO. 10/21/2014
Guaranteed Rate not only got me a loan, they got me a good rate.
Russell W. | May 2018
Naomi was a great help with everything. She is very good at her job. Made it so easy to understand things. Thanks to everyone involved. Very pleased.
Deborah C. – 8/4/2015