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Stephen was everything you’d hope your loan office would be. I don’t think I ever heard a second ring when I called him with questions or concerns. Very impressive work by him and his team.
Bradlley S. - June | 2018
Will Hughes was wonderful. I had been looking to refinance for awhile and was having some terrible experiences with some other companies. You know, telling me one thing one day and something else the next. With one company the interest rate, payment amount, terms changed on a weekly basis. AND we worked with them for almost three months before we finally said "That's ENOUGH". So, Will probably thought our first conversation was a bit, shall we say, abrupt. He was great, as was his whole team. I...
Rex L. | December 2018
My loan officer will, and his team was the most helpful people I’ve ever had the pleasure of doing business with. As a soldier PCSing to my first home, they made the process smooth and bearable.
Robert P. | December 2018
My Loan Officer, Amber Arwine, and her team were professional, responsive, accommodating, and very knowledgeable. Overall my experience with Amber and her team was one of the best I've ever had!
Tracy G. - 3/8/2016
The folks at Guaranteed Rate rock! I've probably bought and sold over 30 homes for either me personally or as investments in the last 20 years, and I've never experienced the great customer service, communication, and honesty that I just had with Guaranteed Rate. I feel like I was lucky to get Will Hughes as my account manager. He and every member of his team were attentive, knowledgeable, and quick to get things done. I threw several curves at them - came to them with 25 days to close and they...
David - LendingTree Review | APR 2017
Thomas was very helpful step by step
Mark M. | May 2018
Matt McDevitt and his team are rock stars. Highly responsive and great group of communicators. They make you feel relaxed during what is a relatively stressful process as you proceed through underwriting and manage significant document requests.
Jeffrey E. – Newport Beach, CA | Feb. 2015
I am pleased to say that once again, Matt, Ashley, Colleen, Norma and others provided me with top-notch customer service and a very rewarding experience. I cannot say enough how at the top of their industry this group operates. Having worked with other providers, I am happy to have found a group within this great company that is able to deliver on the needs of their customers. Always appreciated and will do business again.
Derek H. -- Charlotte, NC 3/6/2014
Theresa and Jason were very cordial.
Kimberly H. -September | 2018
Guaranteed Rate offered us the best package for our 15-year refinance. They were the only company to offer a no-appraisal quote which saved us $500. We were refinancing less than 20% of the home's market value, so other companies insisting on an appraisal seemed a little odd. The closing officer that came to our home was quite pleasant and the entire process was easy. I hope to be able to use Guaranteed Rate the next time I need a mortgage whether it is for a new home or a vacation home down...
Heather T. - July | 2017
Amber Arwine was very attentive and supportive and helped me facilitate the complicated process from start to finish.
Gary S. 7/1/2013
I am sure there were a lot of players behind the scenes, but my loan officer and team (Jeremy Simms, Nicole Dang, Amy Rogers) were absolutely wonderful on all fronts and exhibited true teamwork in action. From receiving frequent updates to explaining the smallest details, they made sure I was always in the know. It was nice to know that even though Guaranteed Rate is a large company, the customer service I received made me feel as if I was with a local bank. I have already started telling...
Sharon K. | May 2018
I worked with Jason Memmen and from the first conversation he was thorough with collecting and communicating information and assuring his commitment to making my refinance a good experience, and he delivered! During the process I worked with 2 other people, who were equally attentive and responsive, and he stayed connected through the entire process. Now there were a couple of issues along the way but they explained the issues, provide timelines for resolution, and if not met, escalated to...
Angela G. | March 208
I was fortunate to have Mariah Hilliard as my loan officer, and she was very professional and passionate about providing the best home buying experience. Throughout the process, she remained focused, and all ways made me feel as though I was her only customer. I was truly blessed to have her on my team. Thanks for everything.
William L., October 2018
Very simple and smooth process.
Christine B. | July 2018
Loved the process it was quick and easy, and my loan officer and his team were great
Oscar G. | November 2018
I had a fantastic experience obtaining a mortgage with the assistance of the wonderful, Mariah Hilliard! The process of obtaining a loan can be very daunting but with Mariah's help it was a piece of cake. She quickly and patiently (and cheerfully) answered my many questions and took care of all the details to make the process go smoothly! I was very grateful to have had someone with her knowledge and experience to help me with my first mortgage as she was able to address whatever issues arose,...
Timothy U. | September 2018
Thank you for tirelessly working to find me the best mortgage loan for my situation. The debt consolidation mortgage has saved me thousands of dollars a year in interest charges and lowered my monthly payments considerably. Working with you has been great. You treated me like a person and not a number, that means a lot today. I would recommend you if someone needs a mortgage refinance or debt consolidation loan.Thank you again for all your hard work on my account.
Tammy C. - 08/29/2016
Thanks for always going the extra mile for me. You have been key to my success as a real estate investor!
Real Estate Investor
There is one word that I feel from all the work Mike did for me BLESS.
Alvaro S. | November 2018
Guaranteed Rate Office in Chicago, ILWe have a philosophy to “lend where we live” and our Cuyler Street office has been originating loans in the Chicago area since 2013. Our office is right down the street from the Corporate office, in an urban loft space. In our market, we know that FHA, VA, Conventional and Jumbo loans are important to you and we are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. We work with a national footprint and as a result, borrowers will always receive immediate responses on loan inquiries.
We are excited to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal as it is invaluable to both clients and realtors because of the ease of application, security and speed. It allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign their loan documents then receive a real online approval!
We have a work hard, play hard mentality at the Cuyler office. We put the customers first, and love to reward our team for doing so. We even took an office outing to iFly for some indoor skydiving. Here in Chicago, we’re never short on attractions. We look forward to the Blues Festival each year and Guaranteed Rate even walks in Chicago’s famous St. Patrick’s Day parade. We also love all of our local sports teams – Go Bears, Bulls, White Sox, Cubs, Blackhawks, Fire and Sky!
While it is important that our office has fun, we also are dedicated to giving back. We regularly support both the GR Foundation and the City of Lights. We love Chicago and are always interested in learning about new ways we can give back to our community!
Our branch is looking to grow its production by utilizing our Liftoff program to train new loan officers and maximize their growth curve. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for tenacious salespeople with the spirit to win in a lead based environment. It is our goal to become the #1 lender in the Chicago market, and we annually host our own GR Palooza, a big event to get our name out around town. Come grow with us!