Ryan was amazing. He found more creative ways than I ever knew were possible for my mortgage to happen. Without Ryan's knowledge and personal commitment I know that I would not be a home owner today. Thank you Ryan.
James C. - Chicago, IL | MAY 2017
Guaranteed Rate made the mortgage process a breeze. Within 40 minutes of my initial application, I had a pre-approval letter sitting in my inbox, ready to send to our real estate agent. Ryan was INCREDIBLE to work with. He answered all of my questions and even ran multiple hypothetical scenarios to help me make an informed mortgage product choice. I have nothing but praise for Ryan and his team. Thanks Guaranteed Rate for upgrading the mortgage process to the digital age.
Jacob J. - Orland Park, IL | MAY 2017
Thanks Ryan! That was the easiest refinance ever. We really appreciate everything and we will definitely recommend you to anyone looking to refinance or purchase a new home.
Heath H. - McKinney, TX | APR 2017
Experience could not of been easier. I never knew refinancing could be so easy. Ryan was very nice to work with and his response time was fantastic. I have already recommended Guaranteed Rate to others.
Elizabeth F. - Elmhurst, IL | APR 2017
Process very easy to use. Quickest refi ever!
Gregory S. | 08/31/2016
My experience with guaranteed rate was the best my loan officer was absolutely wonderful Amanda do a wonderful job I would recommend her in your company to anybody.
Stephen K. | 08/31/2016
Amanda Marquet and her team made the process very comfortable Very professional group of people, would gladly use them again.
Marilyn S. | 08/30/2016
I appreciate the thoroughness of my loan team. From the beginning with Will Hughes to the end with Amanda Marquet, and everyone in between-- I knew what was taking place, why documents were requested, what I needed to do and when. The transparency in language from everyone helped me feel a part of the loan process (whereas in the past with mortgage loans I felt very uninformed and disconnected). I am glad I went with Guaranteed Rate!
Fenesha H. | 09/02/2016
The folks at Guaranteed Rate rock! I've probably bought and sold over 30 homes for either me personally or as investments in the last 20 years, and I've never experienced the great customer service, communication, and honesty that I just had with Guaranteed Rate. I feel like I was lucky to get Will Hughes as my account manager. He and every member of his team were attentive, knowledgeable, and quick to get things done. I threw several curves at them - came to them with 25 days to close and they...
David - LendingTree Review | APR 2017
Karen Bivans was incredibly helpful through the loan process. She was transparent and made sure all details were understood by me before I committed to anything. I highly recommend her!
Sagar S. | 05/05/2017
I'm happy I closed. The Loan Officer went above and beyond (Karen Bivens was great).
Stephen F. - Mansfield, MA | APR 2017
Karen Bivans was a pleasure to work with and answered all our questions.
Randal S. - Venice, FL | APR 2017
The level of customer service throughout the entire that I received from both Karen Bivans and Isabel Calderon were exceptional!!! It was them who you need to acknowledge for the high scores I provided.
Christopher K. - Harvard, MA | MAR 2017
The team (Karen and Diana) were very easy to work with and kept the process moving forward. I was very satisfied overall and have already referred another colleague whom is preparing to close their loan in the next few days.
Joseph B. - North Fort Myers | FEB 2017
Karen Bivins made the refinance process very quick and easy. She moved the process forward by keeping me informed as to what was expected, as well as the amount of time I had to transmit documents inorder to achieve a quick refinance. She answered my questions quickly and professionally, even when I needed more clarification and questioned her over and over, until I understood what was needed and why. Ms. Bivins conveyed a trustworthy enviornment, from which I felt very comfortable transmitting...
Samuel B. - Vancouver, WA | NOV 2016
I loved working my loan officer!
Mary M. - Marion, AL | DEC 2016
Karen Bivans is the loan officer and she was great and very responsive.
Greg V. - Clarendo, IL | NOV 2016
Karen was awesome. Super persistent and on top of everything. Very impressed and will use her again.
Laura K. - Chicago, IL | APR 2017
I would especially like to thank Jessica and Collette for their assistance.
Matthew S. | 04/28/2017
The entire process was extremely organized, efficient and quick. Jessica Moreno did an outstanding job of answering any questions we had and I would highly recommend her and Guaranteed Rate to everyone.
Ann T. | 03/31/2017