Ryan and team were fantastic. Very professional and also responsive. Really appreciate the outstanding customer service. I would definitely recommend to my friends, family, and work colleagues. Once again, thank you guaranteed rate.
Bundit P. - Chicago, IL | AUG 2017
Ryan was a great loan officer because he communicated with us on a regular basis and was very professional.
Maureen R. - Hughson, CA | AUG 2017
I loved Ryan. He was great to work with. His whole process was great.
Jill B. - Lafayette, OR | AUG 2017
Ryan Richardson was awesome!!! Easiest process and best experience ever!
Chad T. - Worcester, MA | JUL 2017
Karen is a pleasure to work with. She is courteous over email and phone and thoroughly answers every question that I have. She kept me up-to-date and followed up often during the loan application process.
Eugene C. - Funded 8/15/17
Karen Bivans did a very nice job for us. I asked many questions and required a lot of detailed answers. What she didn't know she found out, was very courteous, and very patient throughout the process. Thanks and great job Karen!!
Brian C. | June 2016
Everyone was great. Jesse was very helpful. He kept me calm and well informed on how to collect all my information. Thank you very much.
Joseph H. - Roseville, MI | AUG 2017
Karen Bivans was wonderful. Any company would benefit from such a wonderful person as Karen Bivans.
Mitchell C. | September 2016
Jesse Polonus kept me informed of the status of my loan and made the entire process quite simple.
Stanley A. | June 2017
Karen Bivans and the rest of the team that assisted with my mortgage were excellent. I did not anticipate the process for the transaction to be as smooth as it was. Thank you
Christopher M. | September 2016
Karen was very professional and super patient. She made me feel confident and everything she told me was true. Furthermore she explained everything to me step by step. I personally felt like she didn't only do business with me but she treated me like a family member. Even though I never met her personally I can say that she is a wonderful human being. I already recommended her to friends and relatives. Needless to say she is simply the best. If I ever purchase another property I want her to be...
Reginald C. | June 2017
Paper work is the same no matter where you go, Jesse and his team worked really hard behind the scenes and only contacted me when absolute necessary and the majority was done on line and through emails..which is exactly my style! They all worked hard and always made me feel like they wanted our business!
Michelle S. | July 2017
Karen and her team did a great job. I purchased a short sale, so timing was very important. Everything went smoothly and we were able to fund with a stress free timeline. Karen also went the extra mile to make sure my entire seller credit was being utilized for all my costs. Thanks!
Michael E. | May 2017
Jesse Polonus was a consummate professional in every sense of the word. He was very polite, thorough and attentive to all of my questions and concerns. If for any reason he was busy at the moment of my call he promptly returned my call. Great customer service is becoming more difficult to come by now a days so it was very reassuring to have someone like Jesse on my side with such an important decision as refinancing my home. Give that man a raise!
Jose L. | February 2017
All members of the team displayed excellent command of their portion of the loan process. Also, use of electronic exchange of documents and other information was very convenient and expedient.
Phyllis L. | June 2017
Chas was quick to respond with anything or any question we had!
Richard F. - Funded 8/7/2017
Jesse Polonus our loan officer was fantastic he was very patient with everything we had to go through. Highly recommend him.
Paul H. | May 2017
I was very satisfied with Jesse 's knowledge and assistance in explaining the process that it takes to refinance a home. again great job Jesse, and thank you for everything.
Carlos G. | June 2017
Jessica Moreno was the person I mostly interacted with on Patrick's team and she was always responsive to my questions and very courteous. It took us a while to find the house we wanted and Jessica always provided us prompt attention during our long home search. Although overall the home buying process was not ideal as there seemed to be always a bump along the way, which happens, the Guaranteed Rate team tried to not make it a difficult issue.
Khiem P. | August 2017
I had no idea about any of this and you have made my night so, so much better and made all my worries go away.
Nicki N. - August | 2017