Marsha Gandy and her associates were very professional and everyone was efficient to expedite my loan to closing. They were TO THE POINT on information requested of me which made it easy to gather and return to them. There was never a moment when I was not in the know and was kept totally abreast of where I was in the loan process. I would recommend any of my friends to Marsha for a loan or any questions on loan commitment.
Jeffrey D. | December 2017
I have used Marsha for over 15 years. Her knowledge and experience is unmatched by anyone else in the industry. She makes the impossible possible. :)
Charles A. | December 2017
Marcia is the consummate pro!
Frank P. | December 2017
Great team of professional women...I can’t imagine going through the mortgage process with any other people!
Pamela M. | January 2018
The staff at Guaranteed Rate were very thorough and provided explicit directions and explanations each step of the way. Each staff member (Marsha, Geneva, Patricia, and Kalinda) I had contact with was extremely professional and utilized a system that gave me clear, specific "to do lists" as well as the ability to upload needed documents and use of electronic signature. I really appreciated the frequent updates and notices to let me know what was going on each step of the way. I felt re-assured...
Arleen P. | January 2018
You know, refinancing or get the initial mortgage is NORMALLY a VERY stressful process. This was my second time with GR and it would be impossible to be any less simplified. The document signing over the internet and extremely tight communications with everyone involved made it so seamless and simple. I've already told a number of people about this team and can't say enough. I need to buy breakfast or lunch for everybody!
Michael H. | January 2018
Marcia Gandy and her team were great to work with. They explained everything and quickly answered any questions I had. Kalinda Dolman was extremely helpful from pre-approval to checking in with me while searching for a home and jumping in at the 11th hour when another staff member was out of the office. Great experience - thank you!
Melissa P. | February 2018
Guaranteed Rate was a blessing for me. Great folks to work with and very informative. Thank you for all your assistance and time.
Iris K. | February 2018
Marsha Gandy and her entire team were amazing throughout this entire process and were able to get my loan done quickly and efficiently in a very tight window. I would definitely recommend Guaranteed Rate.
Logan A. | February 2018
Patricia, Marsha and Geneva were amazing. I don't how we would have gotten this done without you guys. Thanks you so much.
Rodney T. | February 2018
Marsha Gandy and her team were extremely professional, their responsiveness and time to address any question is priceless. Marsha will take the time to go over any doubt, clarification, request anything and everything I needed, no mater the time 24/7 she was always there. Thank you Marsha, I'm very happy and grateful with my 2nd Mortgage experience with you and your team.
Ricardo M. | March 2018
Great experience in an incredibly complex jumbo mortgage process. Great team and would definitely work with them again!
Jesse L. | March 2018
Everyone was very professional and worked hard to meet my closing deadline. I would definitely recommend Guaranteed Rate and would use them again.
Barry K. | March 2018
Marsha Gandy has helped us with multiple new home and refinancing loans. Every time it has been a pleasant experience. We appreciate the helpfulness and professionalism of the whole team.
Leila G. | March 2018
I asked my agent to recommend someone they would trust with their own money and they told me to go to Guaranteed Rate. I was impressed by the fact of the constant contact and certious personal service, I never felt like a number in line. There wasn't once when I called with a question that someone wasn't there to help me or call me back the same day. Even with the delay due to hurricane Irma, they were fought to keep all my agreed a on rates the same and constantly me kept me in the loop as to...
Bertram F. | September 2017
Marsha and her team were simply amazing. I could not be happier.
Audra T. | September 2017
What a team! I want to thank you all for the part you played in bringing my client's purchase to a successful close. Isn't it great that when we all work together, magic happens! I wish all my closings were as smooth as this, and every one of you had a hand in making it happen.
Nancy C. (Realtor) | April 2018
Mark Harrison was my loan officer and he was amazing. He help me with not just the loan applications but went beyond the application to explain any concerns I had and any detail that he thought would need attention he was on top of it all the way. The Guaranteed Rate company made it very simple and easy for me to follow along. All electronic signatures and I could sign from anywhere at any time specially since I travel very often for work. Everyone I had to talk to was polite, helpful and...
Jose F. | January 2018
Mark Harrison did an exceptional job in getting our mortgage processed in a short time. His attention to detail, along with his knowledge of how the process works made this a painless process. In addition he usually answered his phone unless he was tied up, and then if that were the case, he would promptly return the call at the first opportunity. In this day and age of customer service being an oxymoron, it is refreshing to deal with a man like Mark.
Powell T. | February 208
Tammy Venter was more than our loan officer, she was like a family friend. This is the second time we have worked with her, and as always, she delivered. Her follow-up skills and willingness to make herself available each time we called or sent her an email is a classic example of a true professional. I remember her having to rush off the phone with my wife to pick her daughter up from Marjory Stoneman Douglas High after the horrific school shooting. Still, she followed up with us immediately...
Dave C. | March 2018