Fred was amazing, walked us thru every step, answered all our question all times of the day and even weekends! Best mortgage experience ever and we have bought 7 houses with mortgages to date!
I don't think I have the words to truly express the support and dedication I received from our loan officer, Fred Burt. He literally treated me like FAMILY. When Fred said "you can call me DAY or NIGHT....." he really meant it! I know this for a fact, because I would email him with questions all the time ... day or night. Working with Fred was probably THE most positive experience in this entire process. There were a few ups & downs in my deal, because we had a crazy tenant situation, but Fred...
Fred Burt was excellent in helping me through the process of acquiring my mortgage. From start to finish he answered any questions or concerns that I may have had as a first time buyer. Making the process effortless on my part. I couldn't be more happy with Guaranteed Rates service or professionalism. When I am ready to buy another home I will be contacting Fred again. Thank you!
From the first phone call to the Closing, Fred Burt and Guaranteed Rate made what is commonly known as a stressful process into an absolute pleasure. I shopped four other Lenders but Guaranteed Rate was the only one with the trifecta of perfection: the lowest rates, pristine customer service, and a modern, easy-to-use website to submit documentation and view the quickly moving progress of our mortgage!
Fred was extremely helpful, organized, patient and knowledgeable. I would strongly recommend him.
Carol D. – Staten Island, NY | AUG 2015
My Guaranteed Rate representative, Dottie Shields, could not have been more pleasant, helpful, and professional through the entire process. What made it difficult for me was that my real estate purchase was a short sale. But Dottie's knowledge of the process and careful explanation of each phase gave me the understanding and patience needed for such an endeavor. Would highly recommend Dottie and Guarenteed Rate! Thank you.
Lisa G - Pleasantville, NJ | Feb. 2016
Dottie Shields is fantastic at what she does! Very thorough, she always made herself available to us, and most important we sincerely felt like we could trust her. We will definitely be using her services again in the future, and have already recommended her to some family and friends. The other staff at Guaranteed Rate that we interacted with were great to work with as well. Thank you!!
Julia W. - MOUNT HOLLY, NJ | Jan. 2016
Had a short-sell and everything went as smoothly as possible thanks to Paul and his team. From the initial pre-approval down to close everything was top notch.
C. Laventure 19132
Paul and his team was always available to answer any questions we had about our mortgage loan and any feedback we had to provide in order to continue the process. He made us feel confident in all of the follow through. We knew we were in good hands! THANK YOU!
R. McPherson 19026
From the initial phone conversation, to the signing of the final paperwork everything was clearly explained and I felt that Paul and his team always had my best interests in mind. What sets Paul and his team apart from the competition is their incredible knowledge and the care and concern they express for their clients. I loved being able to follow along in the process using their website to upload documents and track progress I never felt out of the loop or had to wait for a callback.
G. Selgrath, 18966
Paul and his team did an excellent job of offering me the best terms I could find by far, and providing excellent customer service at any time of day through the entire process.
Darryl K. - Jamison, PA | JUL 2016
Paul is awesome! Paul Zgalich and his team were very helpful throughout the entire loan process. Paul was recommended to us by our agent. This was our first time buying a home and we had a lot of questions. Paul was available any time we needed an advice. No matter what time of day it was, Paul answered all e-mails and phone calls promptly. From completing the application to closing on the house he took care of everything and made it all easy to understand. We appreciated his professionalism,...
Paul is the best in the business. Hands down. I have used Paul for years and tell everyone I know that they are doing themselves a disservice not calling Paul. He truly makes the process easy and effortless.
Michael S. -Fort Washington, PA | MAR 2016
The process from start to finish was very easy. I also liked that my questions were answered promptly and I had a person I could contact over the phone which made it much more personal.
Danielle R. -Philadelphia, PA | MAR 2016
" I found this company very reliable,and the staff were very helpful and knowledgeable.And I would like to thank Paul,Alison Fran and Joyce for all their help.."
Joseph H - Philadelphia, PA | Feb. 2016
Paul is a great guy and easy to talk to. He made everything quick and easy.
Dominic N. -- Bensalem PA 6/4/2015
Paul and his team were true professionals and made this hectic process much easier than other companies that I've dealt with in the past.
Joseph E. -- Philadelphia PA 8/13/2015
Paul Z was great - always helpful and a pleasure to talk to.
Catherin C. -- Conshohocken PA 6/15/2015
Thanks Gurcharan! You have been awesome and your company exceeded all my expectations. I shall definitely recommend you to my friends. I will keep you posted on the home and talk to you soon.
Guaranteed Rate is extremely knowledgeable.They made my process incredibly easy and stress free. I would highly recommend them to anyone for their financial needs!
Julie C. -Bridgeton, NJ|MAR 2016