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You made our transition easy and very professional. You answered all our questions and guided us on each step. Mahalo Nui Loa to you and your staff. I would highly recommend you.
James and Judy T. | June 2018
Jason and the whole staff have been nothing but true blessings to me and my family. The professionalism they carry is unbelievable! They are always on top of what they do, going beyond our expectations, and most of all, making us feel comfortable and letting us know that Guaranteed Rate is more then just an ordinary Lender. They make us feel we are family and we're all in this together. #MahaloJason #MahaloGuaranteedRate
Lincoln N. | April 2018
Jason and his team do a great job keeping you informed during the process.
Solomon C. | November 2017
Jason was amazing. He was there every step of the way and even helped us with getting our finances in a better situation for the purchase. He was always honest and straight forward which is how we work and therefore he was very easy to work with.
Amber C. - 4/28/17
I could not be more satisfied or impressed with the professionalism and personal attention I received from my loan officer Rory Tongg. The confidence I have in Guaranteed Rate couldn’t be higher. Rory and his team worked extremely hard, at all hours, making sure I received only the best service. My only suggestion to Guaranteed Rate for improvement would be to look into cloning Rory Tongg. He is the example of how business should be run. Because of him, you now have a loyal customer for life,...
Mark S. | October 2018
AMAZING!!!!!!! Jason and his team will work as hard as possible to make sure they can get you into the home of your dreams. The mountain his team climbed to give our family a home of our own, was miraculous. I HIGHLY recommend Guaranteed Rate of Aiea for any and all of your home purchasing, refinancing, and selling needs. They will fight hard for you through the entire process! I can't say enough great things about this company.
Danielle M. - 4/20/17
Rory was always available to answer my questions. He stayed in contact throughout the whole process and made sure that everything was in place so we were able to close without any issues.
Geoffrey B. | September 2018
Jason is a true professional and loyal to our military community. He went above and beyond to make sure our experience was smooth and without hitches. My husband and I extremely are impressed with his work ethic, skill, and knowledge.
Manushka A. 12/28/14
Having the ability to ask any question and get a timely fast response, someone who I could count on and explained everything no matter how stupid the question was - I highly recommend the Tongg team.
Kyle H. | August 2018
Jason did a great job for me and my client! Mahalo nui, Jason!
Moana A. - 12/30/14
Rory and his team was just completely AMAZING!! We were always in communication and if there was ANY doubt in our minds Rory and the team ALWAYS reassured our doubts or skepticism. We are truly grateful that we met Rory and was able to accomplish what we wanted and that was to purchase our home out of the coastline and not having to deal with that craziness of traffic. We would certainly refer our friends and relatives to Rory, his knowledge and tenacity I can't bring into words and the...
Alfred P. | June 2018
Rory was amazing and informative throughout the entire process. He was always available for any questions we had and was more than willing to answer them. As first-time home buyers, Rory made the entire experience seamless and stress-free.
Alex S. | November 2017
Jason has been so helpful throughout the house buying process! It was our first time buying and we had tons of questions and worries. Jason always explained things in a way that helped us feel confident with every decision we made. A few months after we had bought our home, Jason called with news that interest rates were dropping and we might be eligible. In just a few days he had us ready to sign for a lower interest rate. Jason is a great guy all around. We highly recommend him.
Destiny and Phillip J. - 9/14/15
I work in a shipyard chasing down near impossible schedules for the government, my weekly schedules typically involve no less than 70 hrs/week often much more. Rory Tongg and his team made it a priority to adapt themselves to my schedule answering late night e-mails and phone calls they made all of the work they did behind the scenes seem easy to the point You wouldn't known I was even buying a home until the night of the actual mortgage signing which once again accommodated my schedule. Many...
Douglas E. | 05/24/2017
This is the second time I have used Guaranteed Rate for my mortgage needs. Very satisfied with the service and how fast and smooth the process was.
Gabriel T. | August 2018
I would like to send my heart felt THANK YOU to Guaranteed Rate for assisting me in purchasing my first home. I am fortunate that the great team at Guaranteed Rate was superbly efficient, professional and made it convenient for client like me with a tight work schedule to complete all the required documents online without hassle. I so truly appreciate it!!! Great job Guaranteed Rate. Thank you dear Lauren Jimenez for making my home purchase possible! You were always a 'step ahead' all the way...
Anne A. | December 2017
I highly recommend Rory Tongg to all the Veterans and active duty members, if you've been hearing that buying a home is a very stressful endeavor and the thought of purchasing a home scares you. talk to these him and all your questions will be answered. Look for Rory Tongg! You will be surprised how easy it is and you'll be a homeowner in no time. Everything will be explained to you and they will work for you. You will be treated like a family and you will be satisfied.
Rory and his team were GREAT!!! They never missed a chance to go the extra mile for us, making this experience almost feel like it was too good to be true. It was so smooth and worry free his team in now our go-to lender while on island.
Rory Tongg is a professional of the highest caliber. He places the Borrowers needs above his own. He is fast, efficient, and accurate and will walk you through the entire buying process until complete, and do it far quicker than what I thought was possible. Lightning Strike Tongg has done it for me, twice! If a military evaluation report, Rory's would read: "promote immediately below zone and ahead of peers ." Give him a try, you'll see why.
Rory jumped through hoops to ensure we were able to close early and despite multiple hurdles he overcame. Thanks Rory. You killed it man.
Guaranteed Rate Office in Aiea, HIHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!