You made our transition easy and very professional. You answered all our questions and guided us on each step. Mahalo Nui Loa to you and your staff. I would highly recommend you.
James and Judy T. | June 2018
Jason and his team do a great job keeping you informed during the process.
Solomon C. | November 2017
Everyone here made the process fun for us and kept constant contact to let us know what was going on and answer our questions. Jason and everyone else actually cared about helping us.
Corey B. | August 2017
Mr. Jason answered my many questions and helped in anyway possible until my loan was finished. Thank you so much Mr. Jason & Guaranteed Rate!
Kyoko J. - 5/19/17
Jason was truly phenomenal and I would recommend him to anyone. He made time for our needs and got things accomplished faster than we anticipated. He is a true gentleman, scholar, and exceeded our expectations. He is a great representation of this company and sets himself apart from his peers through his professionalism. Couldn't have had our asked for more from this experience. Thanks Jason!
Omar P. - 5/24/17
Jason and his team are awesome and explained anything that I had a question about.
Dechandra J. - 5/16/17
Rory and his team was just completely AMAZING!! We were always in communication and if there was ANY doubt in our minds Rory and the team ALWAYS reassured our doubts or skepticism. We are truly grateful that we met Rory and was able to accomplish what we wanted and that was to purchase our home out of the coastline and not having to deal with that craziness of traffic. We would certainly refer our friends and relatives to Rory, his knowledge and tenacity I can't bring into words and the...
Alfred P. | June 2018
You made our transition easy and very professional. You answered all our questions and guided us on each step. Mahalo Nui Loa to you and your staff. I would highly recommend you. God bless!
James and Judy T. - June | 2018
Outstanding assistance with getting my very 1st home loan. Jason walked me through the process with no hassle at all, provided detailed information for any question I had, and responded no matter the day and time!!! Great to work with and I highly recommend you get in contact with him!!!
Marlon P. - 3/8/15
Rory was amazing and informative throughout the entire process. He was always available for any questions we had and was more than willing to answer them. As first-time home buyers, Rory made the entire experience seamless and stress-free.
Alex S. | November 2017
Mr. Rory Tongg really went above and beyond in helping us on this transaction. He monitored everything and informed us on all information from the very beginning. We were always at ease as first time home buyers with Mr. Tongg's assistance in every step of the process. He was very cordial and very professional when he communicated with us. He is an asset to your company and I would highly recommend him to an interested home buyer. Thank you very much. Andrew and Christine Castillo.
Andrew C. - 4/19/17
The experience with Guaranteed Rate was very professional, and we were very pleased with how fast and easy the process was.
Tommy W. - 4/12/17
I never heard of Guaranteed Rate (GR) or at least never paid any mind. Rory Tongg was my (VU) rep. I liked VU but when Rory moved to GR, I followed him and requested a refi. He educated me about some of GR's advantages and I knew I made the right choice. From now on it's GR for my future transactions, thanks to Mr. Rory Tongg!
Daniel G. - 3/27/17
Lauren did an excellent job. I will definitely recommend her to anyone who needs a mortgage.
Leslie R. | February 2018
Rory Tongg did a wonderful job for us! He communicated clearly and often during the process. He answered all of our many questions in an expert manner. We appreciated his customer-centric attitude! We were SO blessed to have Rory and the entire GR team headed by Jason work for us. I strongly recommend Rory and Jason to anyone!
Daniel P. - 3/3/2017
One phone call, three emails then BOOM, was at the signing table! He knows I don't like to play 20 questions and already had everything laid out, ready and waiting with little to no effort on my part. I can't wait to join the team. Additionally, I am already making referrals to Jason on his behalf!
Danny J. - 5/11/16
Mr. Tongg streamlined the loan process and kept me well-informed of the progress for closing on my first home. Whenever I have questions about the loan process, he took the time to explain it in a much simpler way for me to comprehend. He is also very prompt in his responses to my inquiries once he is available whether that be text, e-mail, phone calls, and walk-ins even after his normal working hours. We had all the paperwork in order so quickly that it was possible to have closed on the...
I can not say enough praise for Lauren's hard work and diligence in getting this loan closed. She guided me and was my personal cheerleader when I was feeling overwhelmed and discouraged with the amount of paperwork requested. Her communication skills were top notch. At one point, I was ready to throw in the towel, but with her support and encouragement, I could see the light at the end of the tunnel. I would work with her again in a heart beat. Thank you so much.
Scott T. | September 2017
Lauren Jimenez was absolutely fantastic! We saved at least $3000 by going with Guaranteed Rate. She was friendly, punctual, and quick to address any concerns we had. After being treated terribly by another company, bent on telling us that they were the best home loan company in the market, we were frustrated. Lauren had a refreshing approach that was clear, concise, and to the point, without being pushy or overbearing. Lauren Jimenez was wonderful to work with. Thank you Lauren for all your...
Dustin S. | August 2017
Working in the military as an Officer on a 4-star staff here in Oahu, I am constantly expected to provide 24/7 expert advice in my area of expertise for senior leadership and know I do a pretty good job at it ... so I have high expectations in my job. Jason and his team exceeds these expectations!!! Jason is available 24/7 and gets back to me usually within minutes (hours max.) for any questions I have via phone/text/email. He tactfully and diplomatically dealt with a demanding seller, and...
Donald R. - 8/10/16