The employees were amazing and easy to work with. They stayed in contact with me until the very end. Great service.
Bunnette Y. -Hilo, HI | APR 2016
This is the second time I have used Guaranteed. William Doom is fantastic.
Julian K. – Princeville, HI | May. 2015
William Doom has a gained my confidence, he is a professional. He is easy to work with and was always there answer my questions.
Anthony L. – Waipahu, HI | Apr. 2015
"Had a marvelous experience. William Doom was thoroughly professional, kept me informed every step of the way and under committed and over delivered. A total class act. Everyone I dealt with at Guaranteed were class acts!"
Julian K. -- Los Angeles, CA. -- 12/2014
I have been working with William for a while now (nearly 2 years), originally with just asking for a pre-approval before touring some houses (I would recommend doing this first before touring!). William provides a great amount of knowledge without feeling overwhelming or leaving you confused. He follows up when he says he is going to and leaves you alone when he is not needed. He is extremely quick to respond and provide pre-approvals and he has exceeded in providing service in every way...
I highly recommend Rory Tongg to all the Veterans and active duty members, if you've been hearing that buying a home is a very stressful endeavor and the thought of purchasing a home scares you. talk to these him and all your questions will be answered. Look for Rory Tongg! You will be surprised how easy it is and you'll be a homeowner in no time. Everything will be explained to you and they will work for you. You will be treated like a family and you will be satisfied.
Mr. Tongg streamlined the loan process and kept me well-informed of the progress for closing on my first home. Whenever I have questions about the loan process, he took the time to explain it in a much simpler way for me to comprehend. He is also very prompt in his responses to my inquiries once he is available whether that be text, e-mail, phone calls, and walk-ins even after his normal working hours. We had all the paperwork in order so quickly that it was possible to have closed on the...
I had been turned down for a refinance with Bank of America who I had my original loan with and I had given up. On a fluke, with a broken leg and in a rehabilitation center I got on the computer and followed through. William Doom despite his name was knowledgeable, not pushy and helped me on every step . I don't know too much about closing costs but I don't think they were unreasonable. All in all a good experience and I learned something about computers, since I could not get out of the house....
Rory and his team were GREAT!!! They never missed a chance to go the extra mile for us, making this experience almost feel like it was too good to be true. It was so smooth and worry free his team in now our go-to lender while on island.
“William and his team kept me very informed though out the entire process and easily led me through all the steps taking the time to explain and answer all the questions I could think of. Great contact, Great work!”
Marcia M. -- Seattle, WA. -- 8/ 2013
Rory Tongg is a professional of the highest caliber. He places the Borrowers needs above his own. He is fast, efficient, and accurate and will walk you through the entire buying process until complete, and do it far quicker than what I thought was possible. Lightning Strike Tongg has done it for me, twice! If a military evaluation report, Rory's would read: "promote immediately below zone and ahead of peers ." Give him a try, you'll see why.
I've used William a couple times for refinances. He's a smart guy, not at all pushy, and responsive to all my questions and concerns. Refinances do require a lot of documentation and time sensitivity but I think if you do your part than William certainly will as well. I was also very happy with the rate that I received and using him helped save me a lot of money over time.
Rory jumped through hoops to ensure we were able to close early and despite multiple hurdles he overcame. Thanks Rory. You killed it man.
Hey, check out this amazing review from Peter about William! “William Doom and his team were a true pleasure to work with. Not only did I receive an extremely low and competitive interest rate but the whole process was a breeze. William updated me throughout the whole process, making me feel comfortable and at ease. I couldn't have received better service and I will recommend Guaranteed Rate to all of my friends, family, and acquaintances.”
Peter G. – SeaTac, WA – 5/2013