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The whole team was great!!!!!!! Thank you all!
Penelope E. - September | 2018
Steven is a great loan officer. He communicates very well, is always available to answer questions and is overall a very trustworthy guy, which is not common in the lending industry these days. I would use him again in the future and won't hesitate to refer him to my friends and family for their lending needs. Thanks Steven!!!
Joshua R. - July | 2018
Steven was extremely responsive throughout the process and offered the best solution when some issues occurred.
Yung-Teng L. | June 2018
Steven was excellent. He made sure that we understood how the loan process worked and was always available to answer our many questions. As first time home buyers, we appreciate his patience, thoroughness, and also humor (as the jaws of responsibility gnawed on our happiness.)
Tina N. | April 2018
Steven McGilbray and his team made the complex, bureaucratic process of getting a loan pleasant. Steven in particular and others (Josh Blitz) were available even at the most inconvenient times and were always willing to answer every mundane, routine question with utmost attention and diligence. I always felt it was a very personalized loan process, tailored to my very individual needs and specifications and not just another applicant in the queue (even though that was probably where I was)....
Kingwood, TX Dec 4, 2015
Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative...
Victor W. – Houston, Texas | Mar. 2015
Steven and his team, Judi and Christopher, are very professional, organized and very diligent. Cannot be more happy to have chosen Steven as my loan officer. Very professional, dignified, patient and extremely helpful. Steven personally makes sure that he attends all of his closings and he kept his work by attending ours. Really appreciate the effort. My interaction with Steven. Extremely impressed!
Steven knows his job very well.He makes the lending process to go smoother from start to finish. I will pass this recommendation to all my friends to work with Guarantee Rate. He is very amicable and always has a smiling face. I respect him from the bottom of my heart. Our closing was beyond my expectation, preformed so quickly along with a very well refined closing process. I am so happy.
Zufan F. -- Houston TX 3/3/2014
Steven and his staff, especially Judy, answered all our questions and were so helpful. Judi went beyond the call of duty when a difficult situation arose around our closing (which was not the responsibility of Guaranteed Rate)
House Buyer -- Katy, TX 12/31/2013
We found Steve a very energetic, straightforward and and honest person to work with for our home loan. Always reachable, he even picked up the phone after evening hours. He gave us a competitive rate and the process of loan approval was as smooth as could be. Steve certainly has our strong recommendation for the home mortgage loan.
House Buyer -- Sugarland, TX 2/8/2014
We were getting ready to close with a different lender and they did a bait and switch, we were referred to GR, he was great, in one day he had sent me something explaining everything, we closed withing three weeks. He delivered on what he promised and was very professional. Closing money was $11,000 less than what we thought we were going to have to pay and the rate was lower!
Rachel Elizabeth Butler
“Steven closed my loan from start to finish within 2 weeks. He set realistic expectations upfront and carried them out with vigor. He always replied to my phone, email and text messages within minutes. Steven was humble, tolerant and kind throughout the entire process. I watched in awe time as Steven put his heart, mind, intellect and soul into even the smallest things. His enthusiasm truly moves the world!”
Syed R. – Sugar Land, TX – 8/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“Steven is a very professional individual. He got through the loan paperwork in no time. He was very prompt and was available almost 24 hours a day to answer our questions. We were amazed that we got a response from one of our emails at 11 PM within minutes. We are very thankful to him and his team!”
A. Kumar – Richmond, TX – 10/2013
“I was very impressed. Steven worked day, night and weekends to complete my purchase. I was so glad that he communicated directly with my representative and the title company. This was a very seamless process and Steven is a perfectionist! We got our loan and closed all within 15 days.”
Stacy S. – Houston, TX – 10/2013
“Extremely satisfied! Steven McGilbray and his team walked us through the process every step of the way. They were always prepared and able to answer any questions I had. Everybody told me I was crazy when I told them we were closing in 2 weeks. Steven gave me a list of documents to get together and I did it. 2 weeks later I'm in my dream home! This is the only way to buy a house these days. I am telling everyone about Guaranteed Rate even if they're not buying a house!”
Chris J. – Houston, TX – 10/2013
Everything went smoothly, there were no redundant requests for information and Steven McGilbray ensured that I clear on the expectations from the get go. Steven McGilbray is a rock star! He worked with me and the other members of the team to ensure all promises were kept and made this a totally painless first time purchase for me. He was available at all times and I'm really impressed by his professionalism and commitment to customer satisfaction. Phone calls and emails were answered in a very...
Brandon was communicative and made time for my questions. Good broker. Even if he made money off of the sale, that is fine by me. He deserves it. Michelle Lee and LA Silvers also did a fine job making sure we closed on the 31st. Great team.
Naqqash S. - May | 2018
It was a pleasure working with Steven McGilbray and Guaranteed Rate on our recent mortgage refinance. Steven provided upfront information about rates, and options and what to expect from the process. I proceeded with Guaranteed Rate at a surprisingly lower rate that other lenders could not offer. Steven was helpful, answered all questions and really made himself available. In the end, the loan closed more quickly and expediently than I expected, based on previous experience with other...
Brandon Varghese was very helpful. He answered all of our questions and was available to us through out the entire loan process.
Michael W. | May 2018
AboutHere at Guaranteed Rate, we have a philosophy to “lend where we live” and our office is proud to be originating loans in the Houston area. We are happy to call Houston our home and enjoy all our local attractions like the Space Center Houston, the Houston Livestock Show and Rodeo, World’s Champion Bar-B-Que Contest and more! In our market, we know that Conventional, FHA, Jumbo, Refinance and VA loans are important to you and we are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. We put the customer first and you will see this through our responsiveness. You can reach us 7 days a week and we also make it a priority to attend closings.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it streamlines the loan process. It allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Put the Customer First” and “Deliver Results” core values.
As an office, we also believe that it’s important to have fun. We’re proud Texans and also love to root for our local teams, the Astros, Dynamos, Rockets and Texans!
Our branch is looking to grow its production this year, so if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members with integrity and honesty that are willing to go above and beyond to help consumers. Come grow with us!