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Steven was on top of everything from the very beginning till the closing day. Extremely professional and approachable. Five star. Kim was also very good.
Gino I. | September 2018
Steven and team were great to work with. Genuinely good, trustworthy people.
Adam S. | August 2018
This is by far the most efficient way of obtaining a mortgage loan. Steven and his team were excellent right from the word go. I never had to wait for responses for any of my questions - phone, email, text. Steven was available 24/7 to answer my questions, extremely polite, responsive and a great guy with amazing leadership qualities. Nicole is one of the most detail oriented persons I have ever worked with. She is thorough, meticulous and pays close attention to details. Like Steven, she was...
Jaivijay R.- JUN 2016
Steven McGilbray was the epitome of professional and responsive in all his dealings with me. He made the process about as painless as it is possible to make such a transaction in today's highly regulated environment. I plan to use Steven again should the need for a mortgage ever arise again.
Ellen B.- Houston,TX | MAY 2016
Steven McGilbray is excellent -- professional, responsive and experienced. He walked through everything and took the time to explain the details. We had some timing constraints, and he ensured that the process wasn't delayed and went above and beyond to keep me apprised of the process, dealing with any questions or issues immediately. I'm very, very pleased.
Miguel K. -Houston, TX | APR 2016
This team works REALLY fast! Steven and his team seemed like they were working AROUND THE CLOCK, and the document management software they use is awesome. Steven was there for the closing, which was really reassuring. And they're rates and fees were very fair. Extremely impressed overall. Only issue is: they work SO fast that I was always the bottleneck to get them the information they needed to close quickly. As the customer, that's great, but they also inadvertently make that pressure...
Houston, TX- Nov 13, 2015
I switched from Chase to Guaranteed Rate. I couldn't have asked for better service from Steven! I got a great interest rate on my loan. No hassles or runaround. Fast, efficient and friendly. Ensured that funding was done so I could closed on time. Thank you!
Houston, TX- Nov 5, 2015
I had a great experience with Mr. .McGilbray - all of my questions were answered very quickly, I got a good interest rate, and he was able to successfully push my loan through very quickly so that we could close early. We made an offer on and executed the contract for the house on 9/11, and were able to close on 9/25. Everything went very well!
Houston, TX - Sep 25, 2015
Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative...
Victor W. – Houston, Texas | Mar. 2015
Steven, it was a pleasure working with you and your team and I am happy that I decided to finance the home through you guys. Even though, for now we shake hands and move different ways, I shall try to stay in touch with you. Good luck to you and family and wish the best.
Steven and his team, Judi and Christopher, are very professional, organized and very diligent. Cannot be more happy to have chosen Steven as my loan officer. Very professional, dignified, patient and extremely helpful. Steven personally makes sure that he attends all of his closings and he kept his work by attending ours. Really appreciate the effort. My interaction with Steven. Extremely impressed!
We were getting ready to close with a different lender and they did a bait and switch, we were referred to GR, he was great, in one day he had sent me something explaining everything, we closed withing three weeks. He delivered on what he promised and was very professional. Closing money was $11,000 less than what we thought we were going to have to pay and the rate was lower!
Rachel Elizabeth Butler
“Steven and the Guaranteed Rate team exceeded my expectations with their dedication and professionalism. From the outset, they got me better rates and lender credits and closed the loan faster than the other institutions. I felt that Steven was committed to my cause all throughout my process. The lines of communication were always open and Steven was always available to provide updates and coordinate with other team members to ensure seamless delivery. I high recommend Guaranteed Rate!”
Akin A. – Cypress, TX – 7/2013
“Steven closed my loan from start to finish within 2 weeks. He set realistic expectations upfront and carried them out with vigor. He always replied to my phone, email and text messages within minutes. Steven was humble, tolerant and kind throughout the entire process. I watched in awe time as Steven put his heart, mind, intellect and soul into even the smallest things. His enthusiasm truly moves the world!”
Syed R. – Sugar Land, TX – 8/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“Steven is one of the hardest working people I have ever met! Thank you so much to Steven and Guaranteed Rate!”
Aria S. – Houston, TX – 9/2013
“Steven is a very professional individual. He got through the loan paperwork in no time. He was very prompt and was available almost 24 hours a day to answer our questions. We were amazed that we got a response from one of our emails at 11 PM within minutes. We are very thankful to him and his team!”
A. Kumar – Richmond, TX – 10/2013
Steven was very responsive in tracking the rates and locking everything in and get the process moving. Steven was great to talk to and very knowledgeable. This is my 2nd loan with Guaranteed Rate although not with the same person. I felt Steven worked to earn the business and stayed on top of things.
Steven McGilbray helped us buy our first house a couple of years ago. Rates being low, we contacted Steven along with others to compare. We decided to go with Steven and Guaranteed Rate, they did a fantastic job. Highly competitive rate closed in under 30 days. Steven’s team of Christine and Christopher helped achieve our refinance goals. Professional and excellent at communication great experience, whether protecting my online security or being proactive providing updates. I would not...
Brandon Varghese was very helpful. He answered all of our questions and was available to us through out the entire loan process.
Michael W. | May 2018
AboutHere at Guaranteed Rate, we have a philosophy to “lend where we live” and our office is proud to be originating loans in the Houston area. We are happy to call Houston our home and enjoy all our local attractions like the Space Center Houston, the Houston Livestock Show and Rodeo, World’s Champion Bar-B-Que Contest and more! In our market, we know that Conventional, FHA, Jumbo, Refinance and VA loans are important to you and we are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. We put the customer first and you will see this through our responsiveness. You can reach us 7 days a week and we also make it a priority to attend closings.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it streamlines the loan process. It allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Put the Customer First” and “Deliver Results” core values.
As an office, we also believe that it’s important to have fun. We’re proud Texans and also love to root for our local teams, the Astros, Dynamos, Rockets and Texans!
Our branch is looking to grow its production this year, so if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members with integrity and honesty that are willing to go above and beyond to help consumers. Come grow with us!