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IL - Northbrook

Branch Manager: Pamela Zank
  • o: 847-943-2168
40 Skokie Blvd, Ste 450, Northbrook, IL 60062
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NMLS: 1445801
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TestimonialsCustomer testimonials Read more

Cindy Smolin is fantastic. She is very knowledgeable and dyes a nice job in walking through the process. The only thing I would suggest is more proactive feedback at times from the rest of the team. Here were several times that I felt that I had to check were we were at in the process. This being said, they did a very nice job.

Michael H. - 8/15/16

I received everything I was promised and more! Cindy really went the extra mile to make sure I received the best loan possible. Thank you for everything!

Patrick F. - 5/20/16

Thank you so much for all your guidance and support during the home buying process! With so much going on, I wanted to be sure to express how thankful I was to have you in our corner -- apologies for the delayed gratitude!!!! Thank you for providing us an education during the process and making yourself so available. You and your team ensured a smooth process. I've already been referring people to you and I'm happy to act as a reference, should you ever need one!! Also, thank you for the...

Rachel - 7/6/16

Cindy Smolin and her team are the perfect example of professionalism. Cindy is the reason I came to Guaranteed Rate and her team proved to be as courteous, hard working and dedicated as she is. It is never an easy process but when you put the client first, it always ends well. I would like to personally recommend to whom it may concern, that Cindy get a promotion of sort. The fact that she is in the top 1% shows her dedication to myself, other clients and the company.

James K. - 8/29/16

Very positive experience. Considering all the negative press surrounding obtaining a mortgage this went very smooth. Cindy Smolin explained all the steps and the various staff kept me informed all through the process. Everything happened timely and as communicated. Thank you!

Jeffrey L - 8/2/16

Cindy Smolin and her team were very attentive and thorough during the entire process. They helped make buying our first home a very positive experience. We'll definitely recommend Guaranteed Rate to our friends and family.

Matthew Q. - 6/14/16

I've worked with Cindy Smolin at Guaranteed Rate for a couple of years now. She's done 3 mortgages for me in the past two years. This last one was the third. Every time Cindy has been very helpful and got me better terms than I expected.

James G. - 6/17/16

My husband and I were very impressed by the entire Guaranteed Rate staff. They were all extremely helpful and went above and beyond during and after business hours to help us purchase our home. We will definitely recommend Guaranteed Rate to our friends and families. Thanks so much for everything!

Christine R. - 5/27/16

Cindy Smolin went above and beyond in making our close happen, stepping into a closing snafu that involved our home sale, which was not her obligation, and following it to fruition so our home purchase could happen on time. She is a caring, first rate professional.

Todd S. - 5/31/16

Personalized contact through the entire loan process!

John H. - 5/26/16

Our loan officer was Joanne Rogers and she was a pleasure to work with. She went above and beyond our expectations. She was readily accessible to answer all of our questions and concerns within fast reasonable time frames. Regardless of how simple or difficult our questions,concerns, or requests might have been, she was patient, positive, respectful, courteous and professional at all times. Even during "off hours" or when out of town! From day 1 through closing day, we knew we were in great...

Fortino M. - Chicago, IL

Pamela Zank is great! She made the whole process very easy.

BRIAN C. - Barrington, IL | JUL 2016

I wanted to let you know how pleased I was with the service of Joe Richardson. I first met Joe several years ago when he was at Bank of America. When my son Gregory purchased a condo recently I was not happy with the service he was getting in procuring his mortgage. So I remembered Joe and called him. This was not a big mortgage but Joe treated it like this was his only one. There were some hang ups along the way but Joe persevered and at the end all went well and Joe stepped up to the...

Bruce D. - 4/13/16

Joe Richardson is the best loan officer I have ever dealt with. I have been in the real estate business since 1997, and never dealt with someone who was more dedicated to his client. Joe took an impossible situation, and closed in record time. We were two months into a house purchase with a major bank. For some reason, the bank was not able to close within the guidelines they set. Joe was called, and from scratch to close was eleven days. He worked relentlessly for us and stayed on the case...

Charles W. - 9/17/15

Joe - Thank you so much for your help I have no words to thank you enough. It's a dream come true after trying for our loan with different lenders for the past 4 years you are the only one who did it very perfectly in such a short time. Thanks again for working on my loan even when you were sick. Today I have a good loan with good interest rate, good home insurance, auto insurance is a plus and you helped me with my closing papers as my attorney was late. Me and my husband really appreciate...

Taheseen H. - 12/18/15

My loan officer Joe Richardson went above and beyond to meet closing deadlines that were crazy, not to mention tolerate unacceptable and rude behavior form the seller's realtor. Joe did great under pressure and remained professional at all times through a very stressful and uncomfortable couple of days.

Alison W. - 9/8/16

It gives me great pleasure to write this well deserved review for Joe Richardson. If someone can be called a super lender, that would be definitely him. I have been through this process before with other lenders for my past home purchase and refinance, but this experience was truly fantastic and the loan process was a cake walk. Once I had a contract in place, it took Joe exactly 8 days to process and give clear to close we closed on the 9th day and moved on the 10th day. Joe was responsive...

Taranbir S. - 7/20/15

I really appreciated all Michele did, and how ready she was to help us.

Griselda S. - Adkins, TX | JUL 2016

Michele was on top of our financing and was able to ensure we met all deadlines for our transaction. She is a great loan officer and extremely responsible. 10 / 10. I would borrow again.

Azim M. - Atlanta, GA | JUL 2016

It was smooth sailing. The loan officer and her staff made it really easy for me despite the fact that I was in another state.

PAUL L. - Chelsea, MI | JUL 2016


Here at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.

We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!

Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!

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