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We had a great experience with Robert Baldwin. He was so responsive to any questions we had. He was easily accessible and communicated well throughout the entire process. I would highly recommend Robert Baldwin and Guaranteed Rates.
Elizabeth H. | July 2018
Mike Alkema and his team made the whole process smooth, effortless, and very welcoming. Mike was a very straight shooter no fluff just the truth which is exactly how I like it.
Marchello P. | 09/29/2017
This is the second loan I have used Guaranteed Rate for and I am very pleased with the service I have received. Mike Alkema has bee great. I will be sure to recommend Mike and Guaranteed Rate.
David D. | 05/30/2017
Robert and his team made this re-fi amazingly easy! He was very prompt and courteous!
Barbara N. | June 2018
Everyone at Guaranteed Rate was awesome!!!
Christine J. | October 2017
Great follow up and attention to detail by the entire team. Very positive experience!! Thank you!!
Trace R. - 9/8/2016
It was a pleasure to have Mike Milanowski as our loan officer. He was very accessible, knowledgable, and patient during the entire process. He ensured my questions were answered and provided honest feedback on situational issues. His assistant team of Brittany was also quick and super responsive. They ensured we were prepared adequately for underwriting. His team made this entire process very easy.
Kevin T - April | 2018
David and his team made our experience very stress-free. He was always willing to answer my questions and never made me feel uncomfortable. They responded quickly and we never had an issue throughout our process.
Joshua D. | September 2018
Greg Wilson and his Team, including JD local team really make all this happened. I was in IL, buying from a home in NC with my Loan MI, and the whole process was seemless and trouble free!....Good job!
Daniel L.- November | 2018
Greg Wilson and his Team, including JD local team, really make all this happened. I was in IL, buying from home in NC with my Loan MI, and the whole process was seamless and trouble-free!.... Good job!
Daniel L. | October 2018
I started the process of obtaining my mortgage with Nationstar, who held my current loan. After two months of delays and poor service, I was fortunately referred to Guaranteed Rate through Lending Tree. I feel blessed to have found Michael Milanowski. He is professional, understanding, and committed to excellent service.
Robert C. | June 2017
Wonderful experience from start to finish!
Marianne B. - Grand Rapids, MI | JUL 2016
Rob Baldwin was amazing. I received numerous emails from him late in the night, just because he wanted to make sure I had the information as soon as possible. I never had to wait longer than 30 minutes for a response and he always checked in before and after, just to see if we had any questions. Since we are selling our current home, he is still in contact with us and answering questions or own realtor is not. From the start through the end, Rob has been a wealth of knowledge and stability we...
Gerald V. | 09/26/2016
The process was easy. The communication was great! Chris was a great help through the whole thing!
Carolyn S. | June 2018
The ease of this loan was amazing! The team that I worked with was great, all were very knowledgeable, easy to reach, prompt and thorough. I will definitely recommend Guaranteed Rate to anyone again!!
Darcella G. – 3/14/2016
You were great to work with Chris. My credit issue took a lot of work and I wouldn’t have resolved/corrected it if you were not guiding me and making things happen. That effort will help me for any future transaction I have and, again, really appreciate it!
Guaranteed Rate provided follow-up and premier customer service. Michael provided excellent customer service.
Nicolaas B. – Saline, MI | Jan. 2015
I am typically very lazy when it comes to filing out surveys - but it was very important for me to fill this one out. It was a pleasure to work with Mr. Robert Baldwin. He worked very closely with me and was always available to answer my questions. He was very open, accessible, knowledgeable and helpful during the entire process.
Shail P. | 09/12/2016
My loan officer was Greg Wilson and after working with him a short time I wouldn't ever want to use anyone else. I was impressed with how quickly Greg would call me back and get anything we needed accomplished done as fast as possible. Greg would even come to my office regularly to update me in person as to what we needed to get done. Thank you Greg for making this experience enjoyable for me and my family!! All the best!!!
Robert K. – 1/28/2016
Thank you for all you did to process all the paperwork, review, and submit everything to approve our mortgage. We are pleased with the outcome and the rate, with your service, we had a very positive experience.
Tom & Jessie
AboutOur Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.
At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.
Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!
While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!
It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!