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This was indeed one of the greatest experiences that I have ever had with a mortgage company they worked hard and diligently and made us feel like we were the only customer that they were concerned about in the world we totally fell in love with everyone that we came in contact with
Willie S. - October | 2017
Robert was amazing. I had millions of questions being that it was my first purchase, but he was patient and thorough.
Wesley O. | June 2018
Having used Guarantee Rate twice, I strongly believe that the team I worked with earned the very strong customer support I feel.
Charles S. | December 2018
David and his team made our experience very stress-free. He was always willing to answer my questions and never made me feel uncomfortable. They responded quickly and we never had an issue throughout our process.
Joshua D. | September 2018
Mike Alkema did a great job. He was there to answer questions for me at any time. He was very knowledgeable and helpful in this process. I think that the communications from Guaranteed Rate could be a little more streamline. It seemed like we were a bit bombarded with emails from 3-4 people at times, and it became a bit muddy. Other than that, it was great.
Kyle D. June 2016
Robert Baldwin has done an exceptional job! I will absolutely refer any of my contacts to him for help with processing their loans. Robert was patient with us and made sure we not only understood the next steps in the process, but also why each step is important. Robert is professional and always available to answer any of our questions. Robert's demeanor and responsiveness should be used as a model. Well Done!
Scott B. | June 12
Greg Wilson and his Team, including JD local team, really make all this happened. I was in IL, buying from home in NC with my Loan MI, and the whole process was seamless and trouble-free!.... Good job!
Daniel L. | October 2018
Trust me... They did A LOT for us, when me and my husband went to obtain a mortgage. Kept us in the loop and to close as fast as we did with this crazy market we were VERY pleased. It was harder to get an accepted offer than to get a mortgage and go through the mortgage process.
Sara B. - Funded 5/31/2016
Mike and his team were fantastic! Nothing but positive feedback!!!
William B. - 4/19/2016
Michael took the time with me to find a promising solution to my situation that many would not. I am grateful to him for working with me. Thank you Michael.
Terrance F. – Saint Paul, MN | APR 2016
Greg Wilson did an excellent job. I would trust Greg with anything. The process was clean and efficient. Thanks!
Curtis C. | May 2016
Dave and Brittany made the process so easy and kept us informed along the way.
Samantha K. - May | 2018
We had a great experience with Greg Wilson securing our loan for us. We would definitely recommend Guaranteed Rate and Greg Wilson to our friends and family. Greg was always willing to answer any questions we had and made himself readily available. We had never met Greg before, but by the end of our loan process, we felt like we had made a friend. What an asset you have in him.
Jeffrey M. | September 2017
You were great to work with Chris. My credit issue took a lot of work and I wouldn’t have resolved/corrected it if you were not guiding me and making things happen. That effort will help me for any future transaction I have and, again, really appreciate it!
This is the second time I've worked with Greg Wilson and Guaranteed rate and I couldn't be happier. Greg does a great job and makes the process so much easier. He took my calls every time I called with questions, and he answered all of my questions right away. I will be referring Greg Wilson and Guaranteed Rate to all my friends and family and also to anyone else who is looking to buy or refinance their home. Thank you again Greg.
Brian J. - 12/06/2016
I am typically very lazy when it comes to filing out surveys - but it was very important for me to fill this one out. It was a pleasure to work with Mr. Robert Baldwin. He worked very closely with me and was always available to answer my questions. He was very open, accessible, knowledgeable and helpful during the entire process.
Shail P. | 09/12/2016
Guaranteed Rate made it real easy for me. The process was smooth!
Matthew L. – 8/30/2016
I had the pleasure of working with Chris Peterson on a mortgage for our new home we bought. The transaction itself was not a simple one, we as borrowers had extenuating circumstances, the sellers were 1200.00 miles away and had issues also, everything lined up for this to be a disaster. Due to his professional manner, attention to detail and relentless work ethic he pulled it all together with minimal effort on my part. It was very appreciated and also needed at the time. I would highly...
From the time I first contacted him about my situation of being self-employed for less than 2 years with less than perfect credit, he reassured me that all was not hopeless. I had already been turned down by several other institutions, so I was skeptical to begin with. Mike listened to my situation and fully understood the unique challenges it presented. He gave me a thorough overview of what we would need to get approval. Working with Mike was an absolute pleasure! The end result exceeded my...
I was looking to purchase a second house in order to shorten the daily commute. After several months of trying to figure out financing, a business associate of mine recommended I give Chris a call. I explained the situation to Chris and how I was having a difficult time figuring out how to finance a second home. I could afford it, but lenders were timid after what had happened in the lending market. Within 24 hours Chris had several options for financing the second home and the timing...
AboutOur Grand Rapids branch began originating loans in the area in 2014. We are happy to call this beautiful area our home, with the Grand River and our proximity to Lake Michigan, it’s no wonder this city tops the charts in the housing markets! We know that all types of loans, including Conventional Purchase, Jumbo, Condo, FHA and RD, are important to you in our market. We are not only dedicated to meeting those needs, but also are armed with a full array of loan products, so that we can meet all of your lending needs. Everything begins and ends with our clients. Our motivation is to identify where they are at in life, where they want to go, when and how they want to get there. We help guide them to their goals by giving expert advice and consultation.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors. It saves them so much time knowing that their documents are protected and secure, they get automatic answers, their credit scores and pre-approved quickly.
At Guaranteed Rate, you will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers, which is why we work by a set of Core Values. While each of these are important to our success, our office embodies the “Deliver Results” core value. We do what we say we are going to do, on time, with perfection.
Here in Grand Rapids, we have a work hard, play hard mentality. We put the customers first, and love to reward our team for doing so – we hold events for our team almost every week. Each year, we look forward to our local events, especially Art Prize, the largest art contest in the world. We also love to cheer on our local teams, Grand Rapids Griffins Hockey and the West Michigan White Caps!
While it is important that our office has fun, we are also dedicated to giving back. We raised about $15,000 for Elle’s Place, an organization that helps children and families deal with the loss of a parent or close relative. We are always interested in learning about new ways we can give back to our community!
It is our branch’s goal to be the #1 lender in the Grand Rapids market and as a result, we are looking to exponentially grow our production this year. We even began hosting our own GR Palooza, an event to get out name out around town. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for team members that gravitate toward our core values and have the inner fire to do better than they did the day before. We’re looking to build a team like the Michael Jordan-Chicago Bulls. Come grow with us!