I appreciated the fact that Troy was patient with me when I was concerned about several things. Some people will just blow if off , but he tried to quiet my fears by answering all my emails.
Kathleen J. – 10/19/2016
When we signed our purchase agreement the closing was set to be in 3.5 weeks, Troy said it would be tight for a closing that fast but he would make it happen. Troy not only made it happen, we were out of underwriting and still had a week before closing. We also had a few issues with our credit reports and Troy went above and beyond to help get them cleared up and in more that enough time to close. The whole team is amazing to work with, they keep you updated every step of the way so you are...
Shawn E. – 9/15/2016
Troy was an exceptional partner to us from start to finish. He was always available to answer our questions and kept us informed throughout all stages in the process. Troy ensured everything went smoothly on the day of closing. It was a stress-free, fun closing day because of his expertise and support. Thank you for all of your hard work and help, Troy!
Troy was very helpful in explaining and guiding me through the process. He was very quick to respond to my emails, texts or calls.
San Juanita G. – 8/23/2016
Jeff Scherber was extremely easy & helpful to work with. He always kept in touch. I never worried about anything. Wonderful group of people to work with!!
Mary K. – 9/10/2015
Speed of service, outstanding responsiveness and excellent communication. I would use Jeff Scherber and Guaranteed Rate again.
Maria K. – 10/7/2015
Troy and his team made the entire process clear and easy! Thank you!
John T. – 5/26/2016
Jeff was an excellent loan officer to work with. He went well above and beyond to get my loan completed from start to finish. I also liked how he showed up to the closing. I would recommend Jeff to anyone.
Tomas M. – 9/17/2015
Troy and his support staff were very knowledgeable and friendly. Troy specifically has a knack for distilling complex subject matter in a straightforward presentation and I never once felt pressured. He gave me plans for the present and future and made sure we had a realistic closing date that wasn't delayed. I would recommend all my friends and colleagues to Troy and Guaranteed Rate!
John E. – 5/20/2016
Jesse and his crew were amazing to work with! We loved the fact that they are up to date with technology!
Dustin W.- Bloomer,WI | MAY 2016
Jesse was very communicative, nice, and friendly. He kept us in the loop, which helped to keep us from having any anxiety over closing on time.
Dennis C. – Saint Paul, MN | SEP 2015
Troy, I'm so thankful for you and your team making this transition to home ownership so smooth for me. From the start you made it easy to prepare the proper documents and select the right options. I've heard horror stories at other outfits of close date postponements, inaccurate underwriting, etc, but I experienced none of that here thanks to you, Brittney, Natalie and staff that know how to communicate effectively. I knew 3 years ago when we were chatting in the parking lot at the legion that...
Closed purchase loan – 5/20/2016
I really appreciate Jeff Scherber and Guaranteed Rate for giving me the opportunity to take care of outstanding bills that gave me a chance to have more money for living expenses and at the same time lower my interest rate. I have recommended others to Guaranteed Rate and will continue to do so.
Mamie F. – 8/31/2015
Troy was very patient and understanding of my situation. He was super! I would use him again and have already recommended him to friends and family.
Richard W. – 4/8/2016
I would use Jesse Mills and Guaranteed Rate again. Every person, every step , it all was so nice to hear a nice voice on the phone helping you. I was always spoken to so nice. I was so stressed and worried but they were so nice!!!
Michael C. – 9/11/2015
Jeff made the process very smooth. I would use Jeff and Guaranteed Rate again.
Anthony S. – 8/31/2015
Jason was very professional and personal at the same time. He was very understanding. He answered all my questions promptly and explained everything to me until I understood.
Mary X. - Brooklyn Park, MN | Jan. 2016
Everyone we worked with responded quickly to emails. Jesse was very communicative, nice, and friendly. He kept us in the loop to explain why certain steps were taking longer than normal, which helped to keep us from having any anxiety over closing on time. Closing was quick and easy, just had to sign paperwork.
Dennis C. – 9/3/2015
I always felt that Jeff had my best interest in mind. He was very knowledgeable in his field and I felt confident in his ability to get the job done. I felt safe in trusting his opinion when I needed to know what to do. Overall I was very happy with the experience.
Gary B. – 8/14/2015
I am not looking at one part in the process, but the process as a whole. Troy was amazing and kind, super friendly and available. We felt like we were going through this process with friends, and not just a business. It was great!
Sandra K. – Plymouth, MN | May. 2015