Rick is a great guy and responsive. It was very easy to work with him.
Guaranteed Rate has a team of people who are friendly and willing to answer any questions you need answered.
We were buying a home from a distance, and Guaranteed Rate went out of their way to help us by using a "Docu-Sign" service that enabled us to sign important documents without having to travel to NC to get the transactions done. They also were very good about letting us know exactly where we were in the process every step of the way and quickly asked us for documentation that they needed as soon as they needed it. The attention to detail was very comforting and helpful.
This process was very easy to go through. Plus if I had any questions, all were answered right away.
Rick was AWESOME to work with. Probably one of the most competent and responsive loan officer's I have ever worked with. Thanks again to the company and Rick especially for this great service and commitment to my family.
We had a last minute denial on our mortgage from our local bank and we were devastated. We contacted Rick at 8pm that night and we closed three weeks later. The whole team was professional and made it an easy process. We are totally satisfied with our experience and we will definitely recommend you in the future.
Rick was attentive and responsive from the very beginning. He took a great deal of time making sure we understood everything about what can be an overwhelming process. His team was kind and responsive. I would definitely recommend them to anyone looking to buy a home.
Rick Mikel and his team were outstanding, professional and courteous. Rick's team made it very easy and painless through out the whole process. Very satisfied customer.
Great service,and step by step information all the way though the entire process. Job well done by all staff.
Rick and his team were wonderful to work with. My loan was a bit complex and they were on top of things the entire way. There were frustrating aspects with the process, but that was with underwriting. Loans are never easy, but Rick's team made it as easy as it has ever been. Thanks!
We wanted to reach out to thank you for an outstanding job! Our closing was this morning and we are very excited for our first house. Your team did an excellent job of assisting us along the way and answering all of our questions in a timely manner. We will be sure to recommend your team to friends and coworkers who are in the home search.
Eric and Cody M.
Rick and his Team were simply fantastic. Great people and great service. I can't thank them enough for what they were able to do.
Rick Mikel and Catherine and the rest of their team did a wonderful job in keeping me informed as my mortgage process developed. I appreciated their efforts and will refer them to my friends and family.
Rick was awesome, and the process was really easy (for being a mortgage application)! Love that we could upload all of our forms online, and sign everything with DocuSign! The Guaranteed Rate website made it really easy to see what was completed, and what was still outstanding.
Mark Roberts and his team made my loan process easy each time I have used them, and I will do so again in the near future. A job very well done.
Mark T. Roberts is an excellent Loan Officer who provided a professional advice and took care of the whole process of my mortgage application. I really appreciate his efforts in this matter. Thank you very much!!
Ka Yiu H.
We had an unexpected change in income due to my spouse losing her job partway through our loan process. Mark Roberts and Cathy Kline made it work for us, and were very patient about explaining all of our options and each step along the way. They were by far the easiest folks to work with considering all the people involved in our home buying process. I am very appreciative of them!
THANK YOU THANK YOU THANK YOU x A MILLION TO MARK RHONDA AND BRENNA FOR HELPING ME THROUGH EVERYTHING OVER THE PAST MONTH. I couldn't see myself using anyone else!
Our Loan officer Mark Roberts, and his Staff Rhonda Williamson, and Catherine Kline made the entire process easy. They are very responsive to all questions, dependable and reliable accomplishing the task at hand. We had a tough time with our Builder having our new home completed on time so we had no more patience for delays. The Guaranteed Rate Staff made our process quick and painless. We will recommend the Staff that we worked with to any Buyers and will continue to use them for our future...
Mark Roberts (VP of Mortgage Lending) was an asset to have at my disposal at a very stressful time in a hot home buying market. I will recommend Mark and Guaranteed Rate to everyone I know that is looking to buy a home in the future.