Super easy and streamlined process from the comfort of my home. Friendly staff and they answered all my questions.
Christian M. - April | 2018
The process was very easy and very organized. Their checklist was extremely easy to use. Rick Mikel and his team were wonderful.
Rick and his team were great to work with and made the otherwise daunting task of applying for a first time home loan a smooth process. They answered all my questions from start to finish and I felt very confident that I understood each step of the process. Rick took the extra step to meet us in person at our closing, which was a very personal touch. Thank you to the whole team for helping us to get into our first home!
Rick is a great guy and responsive. It was very easy to work with him.
Guaranteed Rate has a team of people who are friendly and willing to answer any questions you need answered.
We were buying a home from a distance, and Guaranteed Rate went out of their way to help us by using a "Docu-Sign" service that enabled us to sign important documents without having to travel to NC to get the transactions done. They also were very good about letting us know exactly where we were in the process every step of the way and quickly asked us for documentation that they needed as soon as they needed it. The attention to detail was very comforting and helpful.
We had a last minute denial on our mortgage from our local bank and we were devastated. We contacted Rick at 8pm that night and we closed three weeks later. The whole team was professional and made it an easy process. We are totally satisfied with our experience and we will definitely recommend you in the future.
Rick Mikel and his team were outstanding, professional and courteous. Rick's team made it very easy and painless through out the whole process. Very satisfied customer.
We wanted to reach out to thank you for an outstanding job! Our closing was this morning and we are very excited for our first house. Your team did an excellent job of assisting us along the way and answering all of our questions in a timely manner. We will be sure to recommend your team to friends and coworkers who are in the home search.
Eric and Cody M.
Rick was awesome, and the process was really easy (for being a mortgage application)! Love that we could upload all of our forms online, and sign everything with DocuSign! The Guaranteed Rate website made it really easy to see what was completed, and what was still outstanding.
Rick was a pleasure to work with through my first time buying and financing a home. I started the process with QuickenLoans only to find out that they were charging me extra points for an average interest rate. After my offer being accepted, I was scrambling to find another lender who wasn’t going to take advantage of a first time home buyer. Rick was recommended to me, and he really saved me (and the rest of my hair from falling out)! Not only did he offer me a lower rate and no points,...
Lauren E. Chisholm
Rick Mikel and his team were incredibly helpful and easy to work with. I would highly recommend them to anyone who is looking to buy or refinance.
Rick Mikel and his team are the dream team. I felt cared about and informed since Day 1 of the mortgage process. Rick was always extremely prompt in returning calls and emails. I was beyond impressed with Rick and his team’s strong work ethic and professionalism. I was a first time buyer and felt guided and educated along the way. Buying a home can be stressful; I was able to feel at ease knowing I was in good hands. Rick provided us worksheets to help determine our best mortgage option....
Rick Mikel and his team were amazing!! I had a million questions that I thought for sure would've annoyed them but they were very helpful. It was my first house and they made this process super easy! Thank you Rick Mikel, Laurissa, Cath & team! You all have made my dreams come true!
Mark Roberts and his team made my loan process easy each time I have used them, and I will do so again in the near future. A job very well done.
Rick's team once again knocked it out of the park. I refer everyone I know to Rick and will continue to use for any future needs! Thanks team!!!!
Michael R. – Fuquay Varina, NC
Mark T. Roberts is an excellent Loan Officer who provided a professional advice and took care of the whole process of my mortgage application. I really appreciate his efforts in this matter. Thank you very much!!
Ka Yiu H.
Our Loan officer Mark Roberts, and his Staff Rhonda Williamson, and Catherine Kline made the entire process easy. They are very responsive to all questions, dependable and reliable accomplishing the task at hand. We had a tough time with our Builder having our new home completed on time so we had no more patience for delays. The Guaranteed Rate Staff made our process quick and painless. We will recommend the Staff that we worked with to any Buyers and will continue to use them for our future...
Rick and his team made it a breeze. Guaranteed Rate had competitive rates and fees and it didn't hurt that they are very good at what they do. They kept lines of communication open letting us know what items are needed to move forward with each step and answering our questions. I'll be recommending rick to everyone! Thanks Rick.
Judith M. -- Boiling Brook
Mark Roberts (VP of Mortgage Lending) was an asset to have at my disposal at a very stressful time in a hot home buying market. I will recommend Mark and Guaranteed Rate to everyone I know that is looking to buy a home in the future.