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Rick Mikel was extremely diligent and always prompt in providing me with information. He ordered me an appraisal in a short amount of time and consistently provided me with top-notch service. His team was very organized and also persistent in reaching out with information and follow-up to my questions. They were all easy and pleasant to work with, and I will refer Rick to my friends and family.
Natalie S. | October 2018
Rick was great and always answered our questions. We appreciate him and his team for their hard work and helping the whole process go smoothly.
Caroline B. - September | 2018
Great group - very quick to respond and provide detailed info.
Janet O. | July 2018
The process was very easy and very organized. Their checklist was extremely easy to use. Rick Mikel and his team were wonderful.
This process was very easy to go through. Plus if I had any questions, all were answered right away.
Working with guaranteed rate was a great experience. They are very friendly and responsive, they have great rates and it was an easy decision to go with guaranteed rates compare to other companies . It was a stress-free process working with Rick and Catherine. They handle everything in a timely manner and very professional. We will definitely use guarantee rate again and will recommend it to friends and family.
The service provided by Rick and his team was fantastic. They kept us in the loop through the entire loan process. They gave us guidance where needed and answered all of our questions.
Mark and his entire team were amazing. Even our real estate agent was commenting on how on top of things they were: awesome service and nice people.
Eric S. | November 2018
Great Team. Mark and his team gives your clear instructions and sets the process stage by stage.
Srivatsa S. | October 2018
Rick and team were fantastic. Very friendly, professional, and personable. They were quick to respond, follow up, and answer any and all questions that we had.
Mark Roberts made the whole process look so simple and stayed on top of my application by providing regular status updates. He also went above and beyond his role and explained how mortgage works, APR and appraisal. I would love to work with him in future and definitely recommend him to my family and friends. His team is well coordinated and quick in responding to any queries.
Raghuveer S. - August | 2018
Mark and his team were fantastic! He was very responsive to our needs and his estimated #s were spot on. Thank you!
Joel D. | July 2018
A good team of hard workers helping people to get what they want you guys are doing a great job, and every time I have been in your office all of you always smile & treat people with respect.
Daniel M. | November 2018
The team that we had the pleasure of working really helped us navigate through some very interesting situations. They guided us through the process and provided advice and recommendations that made our mortgage loan experience very comfortable. Phyllis Faulkner (VP of Mortgage Lending) was extremely helpful and genuine throughout this entire transition. If it wasn't for her attention to detail and customer satisfaction focus I'm not sure we would have made it to the finish line. Also want to...
Robert G. | December 2018
Phyllis Faulkner was such a help in obtaining my loan!! As a first time homeowner, she was clear and concise throughout the entire process to help me understand the details. I was very impressed with the professionalism and assistance of all the Guaranteed Rate associates who assisted me along the way!
Katharyn O. | September 2018
We had an unexpected change in income due to my spouse losing her job partway through our loan process. Mark Roberts and Cathy Kline made it work for us, and were very patient about explaining all of our options and each step along the way. They were by far the easiest folks to work with considering all the people involved in our home buying process. I am very appreciative of them!
The team that worked with us was very helpful, friendly and made sure I didn't have to worry about closing. They were very thorough and professional but most of all, very approachable with my questions and concerns. Rick was awesome!
Quincy W. -- Wilson,NC
Mark Roberts (VP of Mortgage Lending) was an asset to have at my disposal at a very stressful time in a hot home buying market. I will recommend Mark and Guaranteed Rate to everyone I know that is looking to buy a home in the future.
Mark and his team saved my contract after my bank requested some tax paperwork, and it became obvious that it could not be done before the closing date. It was a very stressful time for me. I have contacted few banks and agencies and it seemed that the issue can not be resolved timely. But is was all over once I contacted Mark. He has found the solution withing a couple of hours and since then everything went smooth, clear and fast. I get loan approval well ahead the closing date. Mark and his...
Hey check out the amazing review from Diana about Phyllis! “Thanks you Phyllis along with the Team! We just closed our refinance and it was great experience, quick and very professional, especially the advice!” https://www.facebook.com/guaranteedRate1
Diana K. -- Raleigh, NC -- 01/2013
AboutHere at Guaranteed Rate, we have a philosophy to “lend where we live”. We are dedicated to meeting all of your lending needs and are armed with a full array of loan products to do so. You will find that we strive for the industry leading value proposition for our loan officers, referral sources and customers at Guaranteed Rate, which is why we work by a set of Core Values. In our office, our priority is to put the customer first.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it also allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign your loan documents then receive a real online approval!
Our branch is looking to exponentially grow its production this year. So, if you're looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members. Come grow with us!