Very professional, start to finish. Each step was explained and executed.
Michael and his team did a fantastic job. They were very responsive to any questions we had through the process.
The process was easy. Communication was good. The employees were excellent.
We had a bad experience with another company and Michael and the team at Guaranteed Rate were the exact opposites. They kept us informed every step of the process. We would gladly use them again
Michael Pond was always courteous and helpful with Us. It was a pleasure working with him and his staff.
The Michael Pond team was informative and worked hard to resolve a few special issues that arose during the process. Thanks!
Thank you Michael and team for working so hard to get our loan processed. It has been a pleasure working with you and I will definitely tell others about you.
I have been through about 6 purchases and refinances, by far the best experience yet. Everyone was very helpful and knowledgeable. Good experience.
Michael Pond and his team made it very easy with the procedures and steps we had to go through . Michael Pond customer service was over the top. He made sure we were completely satisfied with our loan process. He demonstrated the values that the company promotes and stood behind the mission on what guaranteed rate is based on . His drive for perfection is infectious that it spills over on his team. Thank you Michael and team for a great experience. We would definitely recommend guaranteed rates...
Sandy and Clay C.
Michael was excellent throughout the process and made sure we closed on time after several building delays. He went above and beyond and we are truly grateful.
Great loan officer!
Great job Michael.
Michael Pond was very helpful and friendly. He always answered our calls promptly.
Audra and as always Michael pond are First Rate! Will recommend and use again.
Michael Pond was extremely responsive and professional to our needs and concerns. Through no fault of GRate, there were difficulties with a builder but Michael was steady and calming. He didn't have to be but he was. I don't have enough adjectives to describe how pleased we are with GRate and specifically Michael Pond and his team!
Michael Pond and his team were absolutely awesome to work with throughout the process!
I just wanted to take a minute to thank each of you for your help in getting our mortgage loan approved and finalized. Closing went smoothly yesterday, and Melissa and I know that is due to your support. We are excited about moving into our new home. Bring on the boxes!
I love working with Michael Pond as always and would do the same in future if i had to re-finance again. Thanks!
Michael Pond and his team were very professional, responsive and well informed. I did not worry a bit with Michael at the helm. Thanks for funding our home!