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My loan officer did a great job. He made himself available after business hours and during the weekends since I was having crazy weeks at work. Excellent service.
Pablo B. | October 2017
José macias made it so easy for me to get the loan I needed for the house and explained everything I needed to know. Thank you José macias
Samuel A. 7/24/17
I feel that our loan officer, Tom Griffith went above and beyond to help us through this process. I appreciate all the hard work he has done and will recommend him to any other friends I have in need of a home loan. He ensured that this overwhelming process went as smoothly as possible for my family. I look forward to working with Tom in the future.
Sarah K. | June 2018
Shelly Ave is amazing. She always made herself available, and went over every detail with us in clear, plain language with great examples. At any bump in the road, she was able to talk us through exactly what was going on, and make us feel like we were in capable, thoughtful hands. We would (and already have) recommend her to anyone, and feel incredibly lucky that she was on our team. So our main takeaway is that Shelly is 100% fantastic
Stephanie D. - December | 2017
We felt very cared for throughout the process. We would definitely recommend and use your services again.
Andrew S. | July 2018
Keith and team were very responsive and made the process easy. No missteps and minimal amount of redundant or unimportant requests.
David G. | July 2018
Great support and guidance from everyone at Guaranteed Rate.
Michael O. | July 2017
I just wanted to write a brief note regarding my recent outstanding experience with my loan officer, Jose Macias. As a first time home buyer, Jose really put in a lot effort to keep me informed and motivated throughout the entire process. Jose was extremely helpful and my husband and I truly enjoyed working with him. Thank you Jose for being so dedicated and helpful.! My overall experience with Guaranteed Rate was great and the majority of that satisfaction comes from working with Jose and the...
Kimberly C. | October 2016
Bianca Stone and her team did a GREAT job from start to finish. Thank you!
Ray B. - 3/15/2017
Very special thanks to Jose Macias he is absolutely the reason why my family now has my forever home thank you so much!
Carlos S. | 08/31/2016
Tom Griffith did an outstanding job. He was very patient in explaining the entire process.
Philip D. - Lisle, IL | OCT 2016
Bianca Stone and her team are GREAT! I put my loan in front of 3 other lenders and they couldn't or didn't want to go the extra mile to get it done. Bianca and her team went the extra miles, in a VERY short amount of time if I may add. We are very happy. Thank you!
Ray B. || 1/13/2017
Mr. Jose Macias was wonderful at explaining the process every step of the way. He was great at providing me with all the information necessary for me to understand the changes and paperwork required for my loan. He continuously tackled every obstacle we faced along the way and kept me positive about the outcome. My loan was extremely complicated due to personal circumstances, only his hard work and determination have made my dream of owning my own home possible.
Maria B. - 3/24/16
Bianca and her team are fab! From the beginning, our questions were answered and we were kept up to date with where everything was in the process for buying our first home. Everything went smoothly and we couldn't have been happier. Thank you!
Megan P. D.
Keith was great. His experienced showed. He really knew his stuff!
Bobby K. – 4/28/2016
Loan officer, Bianca Stone, processor, Sherry Ryff, and closer , Bonnie Nelson, were all wonderful. They all went above and beyond to provide us with the best customer service, with our out of state purchase.
Keith is a great loan officer, and a good guy. I don't trust most banks or loan companies. That being said Keith has never steered us wrong. He has been our go to loan guy for 6+ years hope he does not retire for a long time. My wife and I refer everyone we know to him that is looking to buy or refinance. I don't see that changing anytime soon. I would like to thank Keith and his team they where awesome.
Matthew G. – 1/25/2016
I would use Guaranteed Rate again since it was a great team led by Shelly Ave!
Abhinav B. 04/16/2016
This review is for Shelly Ave. I had a situation where I was not told upfront (after several weeks) about a building being "non warrant able". So Fannie Mae/Sallie Mae did not want to touch that and grant me a loan. Explaining my situation, Shelly was on it, made some calls, shot emails and got back to me in a quick amount of time. While I was not able to secure a lender since no one wanted to touch this "non warrant able building" unless I had 20% down, I appreciated her effort and promptness...
Jeff D. 9/14/2015
I've been working with Keith Ulbrich for more than ten years. He is my primary connection to Guaranteed Rate, and I hope to work with him again in the future.
Lisa F. -- Chicago, IL 6/24/2014
Guaranteed Rate Office in Oak Brook, ILHere at Guaranteed Rate, we have a philosophy to “lend where we live” and our office has been originating loans in the Oak Brook area since 2006. We are happy to call this Chicago suburb our home. In our market, we know that everything from FHA loans to Jumbo financing are important to you and we are armed with a full array of loan products, so that we can meet all of your lending needs. We strive to deliver the best customer experience every time.
We are proud to have Guaranteed Rate’s World’s First Digital Mortgage at our disposal. This is invaluable to both clients and realtors because it puts the process in the client’s hands and allows them to work on their application at their pace. It allows clients to choose their own loan type, receive free credit scores from all three bureaus, securely upload and digitally sign their loan documents then receive a real online approval!
In Oak Brook, we put the customers first, and love to reward our team for doing so. We often hold pot lucks and will celebrate all holidays and birthdays with our team. Each year, we look forward to the Summer Concert Series at Oak Brook Central Park. We also love to cheer on our Chicago sports teams!
We are dedicated to giving back. We do an annual food drive in the fall that supports our local food depositories. We love Oak Brook and are always interested in learning about new ways we can give back to our community!
Our branch is looking to grow its production exponentially this year. So, if you’re looking for new career opportunities, start with us! We hire the best of the best and are looking for new team members that share our company’s core values. Come join our team!