As a first time home buyer, the mortgage application process was overwhelming to say the least. Guaranteed Rate made the process easy to understand and everyone involved was patient and helpful when we had questions along the way. Trevor Tashlik, Kristin Frederick, and Fran Ansel made it clear what they needed from me and when, and followed up promptly with each of our inquiries.
Eric and his team made everything so easy. They were very knowledgeable and made me feel very comfortable with the decisions I was making. I give Guaranteed Rate an A++
The interface within was very user friendly - everyone was very nice and helpful.
Loved the online portal, docusign, and the step by step check list. Friendly good people and a great rate - totally happy with my experience.
Jason, Laura, Jennie, and the entire team at GR rock!
Every person on the team was amazing. This is the first time I was buying the house on my own, and I was very stressed and worried, but was pleasantly surprise how easy you made it. My biggest thanks are to Joe Cafiero - I appreciate his professionalism and understanding a lot.
Friendly, knowledgeable team (lead by Jason Griesser). I did not use the automated file upload process, but I had a support team in my corner the whole way. They were always there with guidance and to answer questions when I had any.
Honestly, this was our 4th mortgage process and by FAR the best we ever had.
Rich is the best!! I have used him for over 25 years both personally and professionally and he is always amazing to work with. Thank you Rich for being awesome!
Jason and his team were fantastic! They responded quickly and effectively to any question or concern we had and made the daunting process of buying our first home seamless.
Jason and his team were amazing. Because of Jason and his team, we closed on our vacation home in about 30 days. Their communication was clear and effective. We always knew where we were in the process. Every team member was always available to speak and answer our questions. We could even reach Jason by text on any day at any time. If we ever need another mortgage, we will only be contacting Jason
Jason and team are the best. Jason has been my preferred lender for over 10 years and the new streamlined process made it particularly so easy this time. Thanks all.
Jason, Jennie, and the entire team at GR was fantastic and made the entire process painless and smooth. thanks again!!
Mike Tavani pulled a rabbit out of the hat for me on the purchase of my condo in Philadelphia! I had initially gone with another bank who ultimately with barely 2 weeks of the closing, turned me down because of issues with the building/HOA of the property I was trying to buy. Mike was recommended to me by my realtor and he was able to process and approve my mortgage by the original closing date which was fantastic!! And, he was able to get me a lower interest rate to boot! I highly highly...
The process was very efficient & transparent. We were very happy with Jason Griesser and his team. Everything went very well and worked out beautifully. Thanks!
Mike is great and his team knows how to hustle to get the loan process handed quick and painlessly. Great group of people!
Mike Tavani was open, accessible and highly knowledgeable. In addition the back office support was among the best service I have ever received. All responses were clear and with in a few hours. I strongly recommend Guaranteed Rate and will be referring any friends looking for a mortgage.
Mike and his team were beyond fantastic. I could not have asked for a smoother or easier experience. Thank you.
Mike and his team delivered exceptional customer service: 1. During the initial contact Mike made me feel like he appreciate me selecting Guaranteed Rate and will work hard to earn my business and deliver. 2. Mike is knowledgeable about Guaranteed Rate, the market and his competitors 3. Mike is uniquely skilled in focused customer service -- when you call he answers 4. Mike let you know that there is a dedicated team of people working on your loan 5. Mike and his team welcomes questions 6. Down...
Michael was very easy to work with. Very responsive to my questions.