Indu Kapoor and her team did an excellent job securing my renovation loan. I'm very satisfied with the service Guaranteed Rate provided to me.
Jacqueline S. -12/27/2016
Indu Kapoor is an AMAZING Branch Manager - she took good care of me and went above and beyond to make sure I was informed every of step with my refi. Guaranteed Rate is lucky to have such an asset!!
Tammy J. - Funded 6/27/2016
Indu, thank you again for make this dream come true one more time, and all the hard work you and your team did for us. Again Thank you!!
The Castanedas - 6/22/2016
Indu made this whole process easy for me given my busy scehdule and travel. She also found a way to work around difficult situations which is why I would come back when we purchase a new home next year.
Shawn A. - 4/1/2016
Part 2: Also, I was surprised that Indu and her team work any time when needed. I have seen emails sent to my inbox for immediate response even late at night and on weekends. I never had an issue trying to get a hold of them. I highly recommend others to go with Guaranteed Rate for any product they serve. Indu and her entire team all amazed me with their time delivery. As a result: I have requested them to refinance my second home and hopefully this should be taken care of with my new home...
Adnan A. - 3/11/2016
Indu was so very kind and understanding from the very beginning. She worked well past a 5pm time that I had dealt with from a previous loan officer at another company. She let me know what was happening every step of the way and gave me confidence in the process.
Patricia B. - Carrollton, TX
This one was one of the most difficult I've done ever. Having to re-motivate the buyer and continuously asking for documents and back to holding it together again. Indu Kapoor and her team were ready and willing each time I needed them! We certainly pulled together as a team to make it happen. I'm so grateful to have Indu to work with. She's certainly earned a spot on my "Lender options" signature for my email!
Katrina H. - Rowlett, TX
She got the loan completed and done; we had a deadline to meet and we were able to get it done. When needed she stepped in and got to the point and got through the process in a timely manner. She was also contactable throughout the day; she would reply back on email sometimes 7-8pm and as early as 8am. I definitely will use Indu Kapoor for our future loan needs. She will always be the first option.
Raju P. - Dallas, TX
A big part of the home buying process is being able to provide sellers with much needed documentation in the blink of an eye. Failing to provide this can cut a deal short before it has even gotten started. When my wife and I were bidding on houses, Indu was constantly on call providing us with the letters we needed to show our seriousness in record setting time. Even on Memorial Day weekend, she took time out of her day to work on our pre-approval and made sure that we had everything we needed...
Thomas P. - Denton, TX
She came back home and saw that all went the way it's supposed to. She always comes through.
Frank D. - Rosenberg, TX
Working with Team Kapoor is an excellent experience which really helped me in choosing my home and also understand customer requirements. Team Kapoor helped me, providing every aspect of the mortgage and best rate of interest in making my decision easy for buying a house. Excellent team!
Aijaz D. - Richardson, TX
She had a good understanding of the issues faced by Asians as it relates to assets abroad. She helped me in successfully meeting the loan criteria by guiding me during the loan approval process.
Manoj K. - Crossroads, TX
I was a return customer for Indu Kapoor and again she knocked the ball out of the park! My real estate agent and title company stated how good it was to work with a Loan Officer who is on top of her game. I bugged her with my questions after hours and on the weekends and she always returned my calls. You have a gem (Indu Kapoor), I hope Prospect Mortgage appreciates her. Bettina did an excellent job as well. Hats off to you ladies!!!!! I will speak to you again...soon...for my next home...
Barbara S. - Arlington, TX
Information was well explained. No problem to getting in touch with the Prospect Mortgage employees. All e-mails and messages were promptly responded to. Everything was great!
Dung H. - Dickinson, TX
Saved the sale for me and was able to process the loan for the Buyer after it was declined after 40 days with another bank.
Janet L. - Carrollton, TX
We had such a positive experience working with Caleb Buczek and his team! THANK YOU
Elissa B. - May | 2018
Indu does EVERYTHING well. She is incredibly responsive, answering questions, emails, phone calls day, evening, weekends. Sammie Pham is equally dedicated. They are a fantastic and amazing team and I am telling everyone I know and then some! :-)
Maria C. - Celina, TX
Thank you Anju Shakya and Samantha Plake for helping us obtain the fund to purchase this house for my brother. I know this is his dream to finally own a house. We appreciate everything that y'all have done with the last minutes changes from the seller and their broker as well as the title company. Y'all have gained a happy customer and we will recommend your services to others.
Phuc H. - April | 2017
This was my very first Home buying ADVENTURE is the correct word. It was really trying at times, to be honest, however, through it all Caleb was great. He was very responsive and answered all my questions in a timely manner. I would recommend him!!!
Arlington, TX - 12/02/2015
Pilar Bustamante and her team were fantastic! Pilar was always very professional and patient. She went out of her way to make sure we understood every step of the process and went beyond our expectations to help us finalize our loan. We were very blessed that our realtor recommended Pilar and Guaranteed Rate as we had become disappointed with the company that had provided us a pre-approval.
Jerry M. | April 2018