Guaranteed Rate's Marc Pitcher, Jennifer Saltness and Tammy McDaniel, were each very helpful to me throughout the loan process including being great about answering my questions, responding promptly and working hard to make things easier for me. Also, I compared rates, closing costs, etc. with 4 other lenders but found GR to be the most economical for me. It was great to be able to do everything from home either by phone or via email except for the final signing of documents with the title...
Janice D | Redmond, OR
This was an extremely quick and painless process all the way through. Good communication from our loan officer, Marc Pitcher, and his entire team.
Vance L. -Meridian, ID | JUL 2016
Guaranteed Rate made the whole process easy! We had more communication with our loan team than we did with the real estate agents. How many people can say that they get more help from their loan team? We can! Jenni and Marc were both fantastic and we'd gladly recommend the Vancouver, WA team to anyone. Thanks again!
Stephanie G. -Washougal, WA | JUL 2016
I was looking for someone to help me get a home loan . I found Bill,he was there to walk me through the process.He has kept in touch with me and continues to be my preferred lender. Bill has always been available to answer any of my questions. Extremely happy with his performance.
Eric G. | 01/23/2017
Bill Black was prompt in responding to every call/e-mail, explained everything thoroughly, left no stone un-turned in looking for the best deal for me. He is the only lender I would go to in the future. He really knows his stuff. In this industry he stands out among a bunch of others who do more talking than working. Bill was very pro-active in hooking up with my real estate agent and was really crucial in advancing the closing date which, under the circumstances, was of extreme importance to...
Igor C. | 01/25/2017
I had a slightly complicated cash-out refinance. Bill and his team were extremely helpful and knowledgeable. It went so fast, I could hardly believe it. I would recommend them to anyone looking for a home loan or refinance, and I will.
Nathan B. | 02/28/2017
My experience from start to finish was positive. There was no time when I felt like I was waiting for a response. Every question or concern was answered very promptly. I was extremely happy with my experience and would whole heartily recommend Bill to anyone who is going thru a refi or first time mortgage. The whole team was on my side from day one, which is a very reassuring feeling.
David B. | 03/09/2017
My goal for the refi was to get out of my FHA loan with mortgage insurance. Bill Black was awesome. Not only did he easily walk me through a complicated process, I shopped for the best rate and fees and found they were extremely competitive. I accomplished everything I wanted to with my mortgage and Bill made sure I locked early before the rates changed.... This SAVED me a lot of money because the rates changed right after I locked. I got the rate I wanted, no more mortgage insurance and Bill...
James M. | 04/17/2017
Team Rick, Colleen, and Stacy were awesome. Very professional and supportive when challenges came up. This was my third loan through Guaranteed Rate.
Janet B. - Shelton, WA | JUL 2016
Rick Hartle, and Colleen Sherman were both great, very professional, and easy to contact for questions.
Sean B. - Vancouver, WA | JUL 2016
Bill and his team went above and beyond with guiding us through a complicated and unique home purchase. Someone was always available when I had questions, and were prompt in all communication - which was especially important with how time sensitive our closing was. Thank you Bill for your professionalism, your speed, and your ability to get things done!
Brandon V. | 05/08/2017
Bill Black and his staff are terrific. They all made it go so smoothly. He and the staff are on top of everything. We've heard so many stories of it being a stressful experience. Not with Bill's team!!! He and his staff were there to walk us through the whole process.
C. Shultz 10/31/2016
We are repeat customers and that helped make the transaction go even more smoothly. I have already recommended Rick and Guaranteed Rate to two other people. I was kept up to date throughout the loan process and that gave me quite a bit of peace of mind. Thanks again Rick Hartle and Team!
Richard S. -Woodburn, OR | MAR 2016
Bill has been great to work with. I entered the housing market as a first time home buyer and investor and I couldn't have found a better broker. He kept me informed throughout the entire process and also shared some good information about the market based on his experience. Communication was direct and on point the entire time. Overall it was a great experience. I will be contacting Bill again when I am ready to buy my next property.
Eric S. | 05/30/2017
We have bought and sold several homes, but we've never had a loan officer work as hard as Bill Black did on our behalf. His knowledge of the industry, care for us personally, and expertise in the market were beyond exceptional.
G. Destefano 11/1/2016
I was running against time to close a loan and a big bank was sleeping on it because of the lengthy process. Bill Black made it happen in a short time while pulling all the stakeholders together. Thanks to Bill.
N. Jain 9/9/2016
Alfredo was such a pleasure to work with. He was very helpful and answered every question I had, even if it was late in the afternoon. I would text him and he would reply back and never seemed to mind. Alfredo was very friendly and made me feel great to have him along my side throughout the whole home buying process. Now I am a proud homeowner! Thanks to you all!
Maria G.- Portland,OR | MAY 2016
Bill Black is a remarkable Loan Officer. Patient, thoughtful, supportive.
R. White 9/11/2016
We enjoyed working with your bilingual staff, it made the process much easier for my husband since his English is limited.
Jesus I. -Vancouver, WA | MAR 2016
Bill Black has managed multiple mortgages for us over the years and his team are very easy to work with and have a streamlined process.
A. Hainline 7/16/2016