It was a pleasant experience dealing with Rob Novak and his lending team. We were pleased that this team understood the complexities of borrows who own their own business and knows how to read tax returns! We would certainly use them again and have already referred Rob and his team to several friends/family members who are in the mortgage market.
Veronica R. - 10/13/16
Everyone was very informative, quick to respond, and made this a painless process - compared to the experience some of my co-workers have talked about. I'm very appreciative.
Ryan D. - 10/13/16
It was pretty easy to complete application, then get notified from loan officer. The only negative is the loan took longer than I expected and it was all contingent on the appraisal. Communication and expectations on loan values were well explained.
Jo Ann P. - 9/29/16
I have already recommended you to a coworker who is in the market for a home.
Erin W. - 9/28/16
Rob was very attentive and responsive. He always made sure to follow up on things that needed in the process. I really appreciate his hard work and dedication.
Satoko I. - 9/28/16
Awesome team, who went above and beyond. Responded to my inquiries even if at an inconvenient time.. and always quick to respond. Worked great with my realtor! Or at least from what I could tell! :) thank you again team!
Kayla C. - 9/15/16
Rob was an awesome partner in our home purchase. He was available to all days of the week to turn around a letter for an offer, and offered of wealth of knowledge on how to construct our loan. Highly recommended!
Meghan M. - 9/6/16
Rob and the team made my overall experience amazing. I felt that my happiness was there number one priority. Nothing like can do attitudes to make an unexpected experience.
Austin B. - 8/25/16
Sarah K was awesome!
The best thing about Guaranteed was their availability. Throughout the process, either by email or phone, the responses were quick. Any questions or concerns were explained without delay. And, their flexibility in easing one of the rules to make the loan work was greatly appreciated. We were recommended to Guaranteed by a trusted friend and if anyone we know is looking to refi or purchase, we would not hesitate in the least to recommend you.
As a first time home buyer I was terrified of the process, until I had the great fortune to get Sarah assigned as my account rep. Her communication skills and dedication to me as the client were of the highest caliber. I never had a question that wasn't answered within minutes. She was able to get me through the whole process without any major problems and explained things so straight forward I am simply amazed! I simply can't imagine having gone through this process without her help. Thank you...
Rob Novak is so wonderful to work with. He took the time to explain each part of the process and answered all of our questions, often times more than once. Rob was quick to respond to calls/emails/texts and made this overwhelming process feel much easier. Thank you Rob!
Wendy M - 7/15/16
The experience was wonderful. Things moved quickly and I was always contacted with up dates. I would recommend Sarah to all my friends and family. Was really a pleasure working with her.
Sarah and Guaranteed Rate were very helpful and knowledgeable through the entire refinance process. They made our refinance about as easy as it could be. Everything required from us was well outlined and easy to submit. I would highly recommend them for a refinance or home mortgage loan.
Rob Novak is awesome!
Ander L. - 7/6/16
When I was looking to refinance my house last year, I was a lucky to speak with Sarah as a matter of fact her entire team. She was very helpful and eager to help to make sure that my loan went though with a follow up "my refinance went through in time" thanks to Sarah and the entire Guaranteed loan team.
"Rob Novak is the BEE'S KNEES :D!!!" -Everybody
I met Sarah when looking at purchasing a to-be-constructed home in a new subdivision. She offered initial advice on financing options, was very knowledgeable, and helped close the loan quickly when I decided to purchase a different home elsewhere.
I had great experience working with Rob and his team. Rob is very responsive, and creative.
Amarech T. - 7/29/16
I worked with Rob Novak when I purchased my house 1 1/2 yrs ago. In order to get first right of refusal on the house I wanted, I said I would close the deal in 2 weeks! We did it. Then 1 month ago, with Rob and his team's help, we refinanced that same house for a 15 yr loan at 2.875%. The whole process took 2 1/2 weeks! I am very happy. Thank you Rob and your team.