Bill, Aja, and the entire team were very organized, efficient and super helpful. They worked furiously to get this loan to close on time. I placed quite a bit of trust in the team and they very much delivered. Very Happy!!!
Jordan L.| December 2017
We have a couple of hickup's in the loan process, but I think it is mainly because I am a contractor at the moment and banks are not a fan of the perceived risk that comes with that. Couple that with living in WA and the size of the loan made for a stressful situation. Rob did an amazing job and went above and beyond for us over and over again. It's not very often that I feel like an individual I am dealing with would have done what I would do if in his shoes, but Rob did. He stepped up and...
Brian K. | November 2017
Everything was done easily and quickly with sincere action by everyone I dealt with. Thank you!
Terry J. | October 2017
For being a first time home buyer Guaranteed Rate made this process very smooth and they were always reachable and informative!
Elizabeth A. | 9/15/2017
Rob Novak and his entire team worked tirelessly to close our home loan in record time enabling us to bid successfully and buy our home in this very competitive market. They went way above and beyond our expectations and helped us each step of the way. Rob was always available even on weekends and his vacation to answer our questions and help, his support is very much appreciated.
Shalini S. | 8/31/2017
Thank you so much for all the work you did on our behalf to assist in our mortgage refinance. I will definitely refer you to others that are looking for mortgage assistance.
Paula W. - 7/18/17
No questions about it, Guaranteed Rate will be my first choice if I'm in need of a loan again in the future. They made the process as smooth as possible with excellent customer service, competitive rates, and a great deal for Amazon employees. They also explained everything much better than other lenders, so I understood my options and felt confident throughout the process. I would recommend Guaranteed Rate highly to all my friends and neighbors.
Christie L. | October 2017
Sarah was fabulous with keeping our loan on track and making sure we were able to close in a 21 day period. She was also very responsive and patient in answering all of our questions.
Lisa R. | October 2017
Sarah is responsive, professional and polite. Under difficult circumstances, she is calm but takes action immediately. She found solutions and got answers any time we asked her questions. Her replies were after a second or two we sent the emails. She was always available and helpful. She was also very patient. I strongly recommend her to anyone who wants to buy a home.
Teresa | 8/2/2017
We worked with Sarah on the purchase of our new home and she did an outstanding job. Because of Sarah's diligence and attention to detail we were able to secure finance and close ahead of schedule. I would absolutely recommend Sarah to anyone looking for a lender.
Brandon C. | 8/4/2017
Grace Jones went above and beyond for us! She was readily available day and night to answer all our questions and walked us through the loan process. When we thought all options had been exhausted to close on time for Christmas, her persistence made sure our family was in our new home for Christmas! If you want great customer service, someone who is very knowledgeable and experienced you have found the right person!
Felicia G. | December 2017
Grace Jones and her team were exceptional to work with! Every step was explained in detail and any question I may have had was answered promptly. I truly felt that my hand was held every step of the way. I am very happy and thankful my loan was processed by Grace and Guaranteed Rate. Great Job!
Joelle W. | December 2017
Grace is awesome!
William J. | November 2017
Grace Jones and her team are extremely efficient, professional and trustworthy. I give them my highest recommendation and look forward to working with Grace again.
Joanna V. | 08/30/2017
You and your team are the BEST! Thank you for making this process so easy.
Joanna V. - Funded 8/30/17
Grace is the best! Always helpful and supportive. Never would have even started the process if it weren't for her and her abilities. The rest of the team were fantastic too, can tell you everyone was easy to work with and always helpful.
Michelle S. - July | 2017
Grace was fantastic. Really attentive, proactive, and transparent over the course of whole process and always available for us whenever we have questions. We are really lucky we can have business with her and appreciate her real professionalism and business integrity. More than happy to be a referral, though I doubt she even need one! -- a very happy customer
Shunsuke T. | July 2017
Grace made the refinance of our home a breeze. This was our first time working with Guaranteed Rate and the process was so much smoother than our original financing (with a different lender). She stayed on top of the process the entire time. Thank You!
Stephanie S. | 07/19/2017
Thank you for picking up the deal in the middle of the transaction. I am so glad we made the decision to switch the lender. We had no clue what happens in house purchase here but you have been a trusted advisor and demystified! We especially liked how you were very responsive to our questions and concerns we had. We appreciate the professionalism you demonstrated.
Reiko A. 7/26/17
The process from start to finish went smoothly, with the highest professionalism, and I got all my questions/concerns answered quickly. Very happy. Thank you.
Kimberly W. | November 2017