It's been an awesome time working with guaranteed rate officer (Rob Novak). Communication is very up to date and fast. Explained every detail that I need to know for first time home buyer.
Hartono R. - 12/28/16
Thank you for all of your help! I've been so impressed and pleased with your responsiveness and willingness to help us understand our options through this process!
Michelle C. - 12/22/16
It was a pleasant experience dealing with Rob Novak and his lending team. We were pleased that this team understood the complexities of borrows who own their own business and knows how to read tax returns! We would certainly use them again and have already referred Rob and his team to several friends/family members who are in the mortgage market.
Veronica R. - 10/13/16
Everyone was very informative, quick to respond, and made this a painless process - compared to the experience some of my co-workers have talked about. I'm very appreciative.
Ryan D. - 10/13/16
It was pretty easy to complete application, then get notified from loan officer. The only negative is the loan took longer than I expected and it was all contingent on the appraisal. Communication and expectations on loan values were well explained.
Jo Ann P. - 9/29/16
I have already recommended you to a coworker who is in the market for a home.
Erin W. - 9/28/16
Rob was very attentive and responsive. He always made sure to follow up on things that needed in the process. I really appreciate his hard work and dedication.
Satoko I. - 9/28/16
Awesome team, who went above and beyond. Responded to my inquiries even if at an inconvenient time.. and always quick to respond. Worked great with my realtor! Or at least from what I could tell! :) thank you again team!
Kayla C. - 9/15/16
Rob was an awesome partner in our home purchase. He was available to all days of the week to turn around a letter for an offer, and offered of wealth of knowledge on how to construct our loan. Highly recommended!
Meghan M. - 9/6/16
Rob and the team made my overall experience amazing. I felt that my happiness was there number one priority. Nothing like can do attitudes to make an unexpected experience.
Austin B. - 8/25/16
I really enjoyed working with Jennifer and Sarah, they are always available with quick responses. Makes you feel like you are their only client (which I know I’m not). Wonderful service.
Jennifer, Sarah and the Guaranteed Rate team exceeded our expectations, we felt like they made getting a loan about as easy and straight forward as it could be.
Jennifer and Sarah made it very easy. They were attentive and responsive to our questions and needs.
THANK YOU to you and your staff!! Guaranteed Rate was very easy to work with. We are glad we chose you to help us through this sometimes arduous process. We will be sure to recommend you to our friends. You made it so easy!
Tim & Geraldine G.
The best thing about Guaranteed was their availability. Throughout the process, either by email or phone, the responses were quick. Any questions or concerns were explained without delay. And, their flexibility in easing one of the rules to make the loan work was greatly appreciated. We were recommended to Guaranteed by a trusted friend and if anyone we know is looking to refi or purchase, we would not hesitate in the least to recommend you.
Sarah K was awesome!
As a first time home buyer I was terrified of the process, until I had the great fortune to get Sarah assigned as my account rep. Her communication skills and dedication to me as the client were of the highest caliber. I never had a question that wasn't answered within minutes. She was able to get me through the whole process without any major problems and explained things so straight forward I am simply amazed! I simply can't imagine having gone through this process without her help. Thank you...
The level of service that we received from Guaranteed Rate was second to none and first class. The information and support provided was timely, accurate, and helpful. All correspondence (email and phone) with Guaranteed Rate associates were courteous and professional. We enjoyed the convenience of receiving and completing most loan documents online. All along the way we felt that Guaranteed Rate was on our side as a support and advocate. Without reservation or hesitancy we will recommend...
Miguel P. - 12/16/16
I was assisted by Grace Jones facilitating my funding needs. Grace was very detailed and patient in explaining the process. She has excellent customer service and always provided the right assistance and guidance throughout the loan process. Words cannot express how thankful I am with Grace and Guaranteed Rate for the help needed. The loan process was so easy with the quick online application and online document signing. I will be recommending Grace and Guaranteed Rate to all my family and...
Yolanda P. - 12/6/16
I worked with Rob Novak when I purchased my house 1 1/2 yrs ago. In order to get first right of refusal on the house I wanted, I said I would close the deal in 2 weeks! We did it. Then 1 month ago, with Rob and his team's help, we refinanced that same house for a 15 yr loan at 2.875%. The whole process took 2 1/2 weeks! I am very happy. Thank you Rob and your team.