Things moved seamlessly. We worked closely with Bill Haines and Sara Poole and they were always ahead of the game, making sure we were always prepared. If there were any problems I wasn't aware because the process was so smooth. Friendly and very very very knowledgeable staff. Easy to work with and so willing to go out of there was for customer service. Bill Haines and his crew made us very comfortable and went out of their way to make sure we were happy!
Kim Edward | May. 2015
As we prepare our 2015 tax returns it seems only right that we send a letter of thanks to you all in the Wilmington office, especially to Laura Ulshoefer and her dedicated co-workers. We were able to offer and close in a few short weeks on a fantastic property located on the Outer Banks. Thanks to our fast, efficient closing overseen by Laura Ulshoefer, we have rented our property for most of 2015. Thanks again to the Wilmington office for a job well done !
Bruce and Marianne Hendrix
Al Averall handled my first mortgage and I would use him again.
Robert M.– Leland, NC | July 2015
Extremely flexible, customer oriented system and service. We are very satisfied with the whole team, especially with Bill Haines who made the whole process from the beginning to the end very easy for us. My wife and I will not even try to shop around when we are ready to buy our second property. All we will do is call Bill.... Thanks again, and wish you all the best!
Norbert C. – Wilmington, NC | APR 2016
Al and team were amazing, always a phone call away and very quick to everything I needed help with
John A. | JAN 2016
We've had several mortgage loans over the years, but this one from Guaranteed Rate was by far our best application to closing experience. Laura Ulshoefer, Dana Person and the rest of the staff were professional and friendly and kept us up to date and informed about the progress of our loan every step along the process. Our loan was approved earlier than anticipated and we closed on time. I would certainly use Guaranteed Rate again and will recommend them to anyone that needs a mortgage loan....
Mark & Jeanie A.
Charles & Dana did a great job taking care of us. would have like to avoid the lock extension cost.
Craig S.– PLAINFIELD ,IL | JULY 2015
Al and his team were great to work with from the time I just had questions about what price range I should be shopping in up through closing. It was an exceptional experience.
Christian B. – Kure Beach, NC | DEC 2015
The entire loan process was a breeze. Laura U. handled everything professionally and in a timely manner. I also spoke with Daniel in the Boston office and he was pleasant, professional and friendly. I have already recommended Guaranteed Rate to a friend!
Kim M., May 2016
We just purchased our first home thanks to Guaranteed Rate! Our loan officer, Patty Davis, was an overall pleasure to deal with through the entire process! Patty is a true professional in this industry. We would highly recommend her to any of our friends and/or family who may be looking to purchase a home. Dedicated and always willing to answer any and all of our questions! Thanks again Guaranteed Rate!
Kimberly S. -Wilmington, NC | MAR 2016
I would strongly recommend Guaranteed Rate to anyone looking to purchase a home. They were the only Lender who was willing to work with me to make sure I could get a loan. Everyone was friendly, considerate, and always available when I had any questions.
Scott T.– Wilmington, NC | MAR 2016
You gave very good service, always returned my calls, answered all my questions,and kept me updated on everything. It was a pleasure doing business with you, and I appreciate the excellent service you gave me. If I see anyone looking to finance a home or refinance I will certainly recommend you.Thanks for the wonderful service you gave.
Just wanted to drop you a line and thank you for everything over the last several months. From our first conversation until the last email I have been so appreciative of the work you and your co-workers did for us. It means a lot that you were as patient as you were with us and my whole family is grateful. I will be sure to pass your name along to anyone I know or hear of that is looking to purchase a home. I hope everything is going well and that it continues that way. Thank you sir.
Charles and his team were awesome. Very friendly and easy to work with and quick to respond. Thanks!
Nothing but good things to say...truly a great experience all around! Charles Hoyer was phenomenal throughout every phase from application through closing. The support staff involved with my loan approval were also very responsive and happy to answer any of my questions. My highest recommendation.
Patrick H. - Funded 4/29/16
Kevin anticipated potential difficulties in advance and addressed them early in the process to ensure a smooth closing.
Richard C. – Hollywood, FL | May. 2015
Working with Charles Hoyer made it easy and took the stress out of the process I had experienced with other lenders. Thank you to Charles and his team for all the support and hard work.
Dianna C. – Mission Viejo, CA | APR 2016
Working with Kevin and his team was a painless process. We were consistently kept in the loop on where our loan stood in the process. Kevin's availability was top-notch and he was prompt on replying to inquiries and concerns that were had. We were actually able to move our loan up a full week.
We have already recommended Adam Slack and his team. Our process was swift and smooth. We would not have been happier at the closing table. Their team worked around the clock to ensure the thorough processing of our loan. We are grateful to have had such a smooth process and the awesome team Adam Slack has!!
Fidel L. - Wilmington, NC | MAR 2016
This is the second time I have used Guaranteed Rate. The first time it was because they were suggested by our realtor. This time I chose to use them on my own because I needed a pre-qual letter fast and I was getting a mortgage on an additional home so I knew it could be tricky. They were so incredibly fast and easy to work with that it made this a breeze. In fact, at my closing both my realtor and the closing attorney praised Guaranteed Rate and Adam Slack for being so easy to work with and...
Kelly N. - Goldsboro, NC | APR 2016