From the very start, Charles Hoyer and his entire team were phenomenal to work with! Honestly I've worked with several other lenders for purchases and refi's, and though the process wasn't painful, Charles, Lori and Maria blew them out of the water. Charles worked with us on many options for a mortgage and even offered recommendations for paying things down and/or off. The entire team kept in touch and when i would send an email it was no more than 5 minutes usually to receive a reply. We...
Stephanie P. | August 2017
Charles Hoyer and his team were a pleasure to deal with! When our appraisal came back lower than we had expected, he found other options for us and still accomplished our main objectives while lowering our interest rate by two percent! He also took the initiative to find us better rates on our insurance and got it all changed over for us. I never asked a question that was not answered by Charles or one of his team members by the next business day, sometimes even on the weekend. I will...
Leigh W. - June | 2017
Charles Hoyer and his staff were very pleasant, professional, and easy to work with. Whenever I had questions, they were always available to help. Thanks again for the amazing customer service!
Mark V. | 05/05/2017
Our experience from day one was wonderful! Charles Hoyer was great to work with, talked and helped us through each step, and in the end made it possible to buy our first home. I can not thank him enough!
Christopher R. | 04/25/2017
I worked with Charles Hoyer and Lori James and they both made the loan process quick and easy. I would recommend them to any friend or colleague who was interested in obtaining a loan. They were both very professional and kept me updated the entire way through the loan process. I couldn't thank them enough!
Krystal K. - April | 2017
Charles Hoyer was outstanding!! This is the second time I've worked with Charles and I can't wait to work with him again....thank you Guaranteed Rate!!!!
Timothy M. | November 2016
Excellent service! Especially from Charles Hoyer who went over and above to help me with questions and overall explanation of process. I will definitely recommend Guaranteed Rate to others!
Shelley B. | November 2016
Working with Charles Hoyer has been fantastic! Him and the team have always been very responsive.
This was our second time using Patty Davis for a loan and she was very professional and accommodating, as well as in tune with customer needs. If the need arises again, we will definitely go through Patty.
Blaine L. - Carolina Shores, NC | November 2017
Patty Davis and her team great to work with! Organized, professional, knowledgeable, responsive---couldn't have asked for more.
Brandy B.- Wilmington, NC | Aug 2017
From day one I was treated as if I was most important! Patty Davis and her team have been amazing, very informative and patient. They were always there to answer any questions or concerns I may have had. Without a doubt I would use Guaranteed Rate again and will tell anyone looking that your company is the best! The customer service I received and am still receiving awesome! Thank you.
Eric D. Rixeyville, VA | AUG 2017
Just tremendous service. Patty Davis is simply wonderful and the entire team did such a great job with the workflow. Made it incredibly easy for us.
Stephen M. - Fort Washington, MD | JUNE 2017
We decided to buy a home in North Carolina, we live in California. I contacted Patty Davis from Gaurenteed Rate from the start Patty and her team were honest professional and made the entire experience easy comfortable. Gaurenteed Rate was unfront about loan fees, explained the loan process which was different from California. Everything went flawless on the loan side everything detail was explained to me. If I asked for something different Patty and her team made it happen. I'll use...
Lisa. – San Francisco, CA | APR 2017
Patty Davis was wonderful to work with! She's easy to talk to, always followed up on any concerns or questions I had. She helped us through the loan process & just made something that seemed difficult so easy. I would highly recommend her to anyone looking to buy a home.
Julio Z. - Hampstead, NC | APR 2017
After many years of owning a business and purchasing several properties Laura Ulshoefer is the number one mortgage professional I have worked with. She was timely, professional and respectfully, gave direction as needed. This lending officer is the bread and butter of your company and I recommend that you give her a raise ASAP!
Kevin P. | 06/22/2017
Patty Davis was my first contact with Guaranteed Rate. She was a pleasure to work with!! I would use Patty again. She is an asset to your company. The other loan officers were a pleasure to work with as well. Great job all.
Jeffrey N. - Milford, CT | MAR 2017
Laura and her team made it so easy to get my loan. The process was a lot easier than expected because of her. Her team was very personable and communicated well. I will definitely tell my friends and family to use Guaranteed Rate for loans.
David L. | 06/22/2017
Al Averell and his team did an amazing job with everything! Look forward to working with Al again for any future loans. Thank you for all your hard work to make this possible!
John Y.– Wilmington, NC | NOV. 2016
Laura Ulshoefer was knowledgeable, hardworking and a pleasure to work with. This is a lady that can get things done. I appreciated all the hard work from her associates as well.
Joseph M. - Wilmington, NC | DEC 2016
Greg was awesome during the loan process! It was nice to be able to upload all of our needed documents online and sign documents over DocuSign.
Thomas B. -Monroe, NC| SEP 2016