Service was impeccable. Adam Slack's team was extremely proficient and professional in every manner possible.
I started working with Adam Slack end of October and in just a few days we had our pre-approval letter. Adam was efficient and always knowledgeable of everything. I had dealt with so many lenders before and no one like Adam. His professionalism and understanding were amazing. We got our VA loan with no money down, no closing cost to pay, and a great interest rate. His team was also great to work with. Kim Thornlow was always quick to respond to my emails and answer any questions. I've heard...
Vanessa D.H. | January 2018
I enjoyed working with Guaranteed Rate for the purchase of my first home. We worked directly with Adam Slack who was very helpful, knowledgeable, and responsive. He contacted us after hours when we needed to put in an offer on a home with a deadline (which was much appreciated) and worked diligently to help us close quickly. He also answered all my questions (and I had a lot!) throughout the entire process. The process was easy and everything can be handled online -- which is a huge time saver!...
This is my 3rd Loan with Guaranteed Rate, and 3rd Loan utilizing the expertise of Mortgage Lender Charles Hoyer. Not only was the process nearly effortless for me, Charles and his team worked diligently in the background to ensure everything was handled and complete. The Loan was cleared to close ~ 1.5 Weeks prior to closing, and there was absolutely no surprises from beginning to end. I would (and do) recommend Guaranteed Rate often.
James R. | February 2018
Made my loan experience very easy, kept me informed and everyone I spoke to was very friendly and helpful.
Jesus R. | February 2018
From start to finish, Charles and the team at Guaranteed Rate made the buying experience smooth, efficient, and friendly. Hands down, working with them was the least stressful of the several home buying ventures I have been through. I strongly recommend Guaranteed Rate to all others!
Jeffrey S. | January 2018
From the very start, Charles Hoyer and his entire team were phenomenal to work with! Honestly I've worked with several other lenders for purchases and refi's, and though the process wasn't painful, Charles, Lori and Maria blew them out of the water. Charles worked with us on many options for a mortgage and even offered recommendations for paying things down and/or off. The entire team kept in touch and when i would send an email it was no more than 5 minutes usually to receive a reply. We...
Stephanie P. | August 2017
Charles Hoyer and his team were a pleasure to deal with! When our appraisal came back lower than we had expected, he found other options for us and still accomplished our main objectives while lowering our interest rate by two percent! He also took the initiative to find us better rates on our insurance and got it all changed over for us. I never asked a question that was not answered by Charles or one of his team members by the next business day, sometimes even on the weekend. I will...
Leigh W. - June | 2017
Guaranteed rate made it possible for us to obtain our dream beach home. Patty Davis and her team were amazing to work with. Patty was professional, hardworking and determined to make everything work seamlessly. I will absolutely recommend Guaranteed Rate because of Patty Davis and her wonderful team.
Megan & Frank - North Topsail Beach, NC | FEB 2018
This was our second time using Patty Davis for a loan and she was very professional and accommodating, as well as in tune with customer needs. If the need arises again, we will definitely go through Patty.
Blaine L. - Carolina Shores, NC | November 2017
Patty Davis and her team great to work with! Organized, professional, knowledgeable, responsive---couldn't have asked for more.
Brandy B.- Wilmington, NC | Aug 2017
From day one I was treated as if I was most important! Patty Davis and her team have been amazing, very informative and patient. They were always there to answer any questions or concerns I may have had. Without a doubt I would use Guaranteed Rate again and will tell anyone looking that your company is the best! The customer service I received and am still receiving awesome! Thank you.
Eric D. Rixeyville, VA | AUG 2017
Just tremendous service. Patty Davis is simply wonderful and the entire team did such a great job with the workflow. Made it incredibly easy for us.
Stephen M. - Fort Washington, MD | JUNE 2017
Suzanne did my last two mortgages, and they were the easiest and most professionally handled I’ve ever had. Can’t say enough good things about her!
Suzanne Neblett rocks. When I purchased my current home last year, Suzanne was a natural choice as a mortgage lender, based on her reputation in the community, multiple referrals from her clients, and my personal impressions of her character through our mutual charitable and social interactions. My experience working with Suzanne professionally exceeded even these high expectations. She sized up my situation as a self-employed homebuyer, got me the rate and terms I needed, coordinated the...
David Tignonsini was awesome to work with. He was super friendly and walked me thru every step of the way. I got such a great fixed rate even the closing lawyer was impressed by how low it was. It's almost scary how easy it was to get a loan.
David was amazing through the entire process. He ran multiple scenarios for me, went over everything in detail multiple times. Would check in with me even on weekends especially if he knew I was scheduled to go check out some places. When I finally found a place he held my hand through the entire closing process. I was extremely nervous as this was the first home I would be buying completely on my own. Anytime I had a question he was thoughtful in his responses and would explain it as many ways...
From start to finish, Mrs. Suzanne Neblett did and exemplary job handling the entire mortgage process. We are grateful for all of the hard work Suzanne put into securing our loan. She was organized , thorough and professional. She made sure we knew exactly what information was needed from the very beginning and if we had any questions, she was easy to contact and her response time was impeccable. Suzanne was always keeping us updated on the progress of the loan with constant communication. Her...
As a Realtor, Suzanne is my go-to lender referral! She worked my personal refi and I have referred her several of my new home clients. She stays on top of the transaction along with her team making sure everyone is updated and continues on to closing with seamless effort. Whether you are a first-time buyer or a seasoned buyer, you won’t be disappointed when you chose Suzanne as your lender.
David was the calm to my storm of concerns. Always very attentive and promptly available to answer any of my beginner questions with patience, he did an awesome job of making things easy. In the end the process was very smooth and I am very happy with using Guaranteed Rate because David was great!