Housing Counselors: Find Yours Today

In an effort to ensure consumers have access to unbiased guidance with mortgage offerings, foreclosure prevention, renting a home, credit challenges or general defaults the Consumer Financial Protection Bureau (CFPB) has implemented the final rule of the Home Ownership and Equity Protection Act (HOEPA).

The CFPB offers contact information for housing counselors in your area and for little to no cost, HUD approved housing counselors and/or agencies can ensure you are receiving honest, objective assistance based on your intended goals. When visiting either of these sites, simply enter your zip code and counselors in your area will be made available.

Who is the CFPB?

The CFPB was formed as a result of the Dodd-Frank Act of 2010. Established by Congress, the CFPB protects you from deceptive business practices. Additional CFPB responsibilities can include: drafting rules, overseeing financial institutions, sanctioning federal consumer protection laws, observing financial markets for unfair consumer risks, assist in consumer financial education and examine consumer trends.

How much will a counselor charge?

HUD approved counselors and agencies are required to provide foreclosure prevention services at no cost.  Additionally, if you can demonstrate an inability to pay fees, free assistance must be provided.

Counseling agencies may charge fees that are reasonable and customary for services related to mortgages (pre or post purchase and reverse mortgages) and rentals under the following conditions:

  • You must be informed of the agency’s fee structure prior to receiving counseling.
  • Fees must be proportionate with the level of service you receive.

Is there anyone I can call?

Yes. You can call the CFPB or HUD to find a housing counselor in your area.

CFPB: 855-411-CFPB (2372)

HUD: 800-569-4287

Guaranteed Rate is also happy to help you locate up to ten counselors in your area. Simply call us at 866-934-7283 and request a faxed or mailed copy of your local counselors.

Additional Counseling Resources

HUD Intermediaries/State Housing Finance Agencies

National Counsel of State Housing Agencies

Continuing Education

Managing Your Credit


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